Marc Holzer

Marc Holzer
Rutgers, The State University of New Jersey | Rutgers ·  School of Public Affairs and Administration

PhD in Political Science, U. Michigan, 1971

About

319
Publications
79,313
Reads
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4,037
Citations
Additional affiliations
September 1971 - August 1989
John Jay College of Criminal Justice
Position
  • Professor (Full)
July 1989 - present
Rutgers, The State University of New Jersey
Position
  • Dean and Distinguished Board of Governors Professor
Description
  • Dean, School of Public Affairs and Administration Rutgers, The State University of New Jersey--Campus at Newark

Publications

Publications (319)
Book
Full-text available
There is little doubt today that the competitive and comparative advantages of nations are determined not so much by resource endowment but by the effectiveness of their governments. Experts also agree that approximately 80 per cent of a government’s effectiveness depends on the quality of the Government Performance Management System, and only 20 p...
Article
The field of public administration has long promised to produce a wide range of services, and for millennia government did so. However, in the course of the last 50 years, public trust has declined precipitously in the US. The public sector faces five crosscutting challenges in reversing that decline. Although the public sector does produce at a hi...
Article
Full-text available
The growth of East-Asian scholars in the American public affairs and administration (PA) field is increasingly apparent in recent years. Their participation demonstrates the diversity of the academic community and the globalization of higher education. However, little attention has been paid in the literature to this minority. From the broader pers...
Article
Full-text available
Over the past decade, e-government has evolved from providing static content and services to integrating user generated content and social media technologies. This allows citizens to participate and provide regular feedback on policies and programs, both of which promote public value through e-democracy. However, few studies continue to track their...
Chapter
Teaching performance is essentially the pursuit of best practices. The goals of a public performance course or a performance certi cate is to identify, synthesize, and communicate strategic pathways to the measurement and improvement of services that governments have promised to their citizens in foundational documents, speeches, legislation, and b...
Book
Full-text available
The survey examines the performance of e-government across large municipalities, and ranks them based on five categories: privacy, usability, content, services, and citizen/social engagement. The survey has been conducted bi-annually since 2003, and the top five cities for the recent survey are Seoul, Madrid, Yerevan, Auckland, and Paris.
Research
Full-text available
The Global E-Government Survey evaluated the performance of municipal websites worldwide for privacy and Security, Usability, Content, Services, and Citizen and Social Engagement, and ranked the cities globally. Research was conducted jointly by the E-Governance Institute at the National Center for Public Performance, Suffolk University-Boston, and...
Article
Public administration studies have not adequately discussed governance challenges for small local governments. Given that more than 10% of villages have, unprecedentedly, voted on dissolution in New York over the past 10 years, this article exclusively and comprehensively investigates how well villages are faring in New York. Using a representative...
Research
Full-text available
A Longitudinal Assessment of Municipal Websites Throughout the World
Book
Full-text available
This textbook is an exceptional resource for graduate and undergraduate programs around the world that are taking steps to incorporate courses on e-government and Internet technology to prepare students for the public and nonprofit sector workforces. It also serves as a comprehensive guide for the growing body of researchers and practitioners in e-...
Article
Full-text available
This study provides a systematic review of the development of Chinese public administration in English language journals. An analysis of articles in the top twenty-five English-language public administration journals worldwide from 1996 to 2016 confirmed increases in both the number and significance of studies of Chinese public administration. A sy...
Article
Full-text available
Global e-government innovations are at the forefront of municipal efforts to be better organized and more efficient in delivering services and improving outcomes for the public. Scholars have argued that such innovations are embedded in institutional and environmental factors, and municipal e-government growth evolves through stages as a result of...
Article
Full-text available
Measuring performance in public organizations has been a growing trend for several decades. Designing, adopting, and implementing this style of management system has been the topic of much practitioner and academic deliberation. One struggle those determined to adopt performance measurement and management systems have faced, though, is the ability...
Article
en Related Content: Balfour (PAR November/December 2017) Related Content: Nickels (PAR November/December 2017) Related Content: Zeemering (PAR November/December 2017) Related Content: Hamilton (PAR November/December 2017) Related Content: Ali (PAR November/December 2017) Related Content: Schachter (PAR November/December 2017)
Article
Full-text available
At the theoretical level in the public administration community, there is an ongoing debate as to whether public administration principles can be universally applied to any country or whether they are bounded by political, economic, social, cultural, historical, environmental and traditional factors. While there is an increasing observation in the...
Article
Full-text available
Since being launched in 2002, twenty issues of the journal have conducted a peer-reviewed dialogue on core concepts relevant to and emanating from the public sector that serves the globe’s most populated nation. Prominent academics from China and other countries have continually participated in that dialogue.
Article
Chinese Public Administration as a Resource for the World
Article
International student enrollment in public service degrees such as Public Administration in the United States has grown rapidly. Harnessing this growth to improve the knowledge and expertise of employees in public service is a vital opportunity. However, our survey of public service schools shows that international students perceive an extensive la...
Book
The ability to create and sustain partnerships is a skill and a strategic capacity that utilizes the strengths and offsets the weaknesses of each actor. Partnerships between the public and private sectors allow each to enjoy the benefits of the other: the public sector benefits from increased entrepreneurship and the private sector utilizes public...
Article
Full-text available
This article considers barriers and strategies for implementing performance budgeting in realtime application by a state-level government. The lessons learned from the State of New Jersey’s implementation of the Governor’s Performance Budgeting Initiative offer guidelines for public and nonprofit sector organizations attempting similar efforts. Dat...
Article
Full-text available
There is considerable agreement that organizations can benefit from using performance appraisal. Nevertheless, some studies find that both supervisors and employees have negative reactions to the process. This article addresses this contradiction by emphasizing the importance of cognitive aspects of performance appraisal. Without understanding indi...
Article
During the past two decades, governments have started to use information and communication technologies (ICT) to offer a new forum for citizen involvement known as e-participation. The rapid development of e-participation has been attracting attention from many researchers. While a growing body of research has explored various factors impacting e-p...
Chapter
Full-text available
In this chapter, we provide a short outline discussion of strategic management concepts relevant to the public sector and we introduce the studies in this book. Before that, in the next section, we consider in more detail the nature of the importance of strategic management in the public sector. The public sector's need for strategic thinking and f...
Chapter
Full-text available
In the last 20 years, strategic management in government has been seen as more than a management decision-making technique and, arguably, it has come to be seen as at the heart of the reform of public governance. This means we have got way beyond simply saying civil servants and public managers as individuals should be good at strategic thinking. T...
Chapter
Full-text available
Both policy implementation and administrative reforms have increasingly come to rely on " instrumental " management methods that fail to treat adequately cognitive biases, bureaucratic ritualism, coordination issues and political sensitivities. This paper explores the potential of exploratory, participative foresight as an alternative to instrument...
Article
Full-text available
Recently, information and communication technologies (ICTs) have increasingly been utilized by governments to involve citizens, leading to the rise of e-participation. E-participation has varied across units and levels of government and has attracted attention from both scholars and practitioners. While researchers have explored various factors tha...
Chapter
Full-text available
This paper highlights the research findings of a digital governance survey conducted in the fall of 2009. The study replicates previous surveys of large municipalities worldwide in 2007, 2005, and 2003. This longitudinal assessment, focused on the assessment of current practices in municipal e-governance by evaluating their official websites. Speci...
Book
Full-text available
Governments are increasingly turning to the Internet to provide public services. The move towards e-governance not only impacts the efficiency and effectiveness of public service, but also has the potential to transform the nature of government interactions with citizens. E-Governance and Civic Engagement: Factors and Determinants of E-Democracy ex...
Book
Full-text available
As governments across the world increasingly adopt information and communication technology to improve their efficiency and effectiveness, they are gradually providing opportunities for citizen participation and engagement online. The use of Internet technologies raises the possibility for large-scale e-democracy and enhances the degree and quality...
Chapter
Existing research suggests that progress toward a “virtual state” is inconsistent – at least at the local level of government. Coursey and Norris (2008) argue that few governments have moved beyond an informational presence on the internet and Cassell and Hoornbeek (2010) suggest that populist engagements (Kakabadse et al., 2003) between citizens a...
Chapter
The latest report from the Pew Research Center (2010) shows that 93% of American teenagers and young adults use the Internet, and that 73% of them have their profile on a social network site. In the UK, data from Ofcom (2010) has come up with similar results. Citizen participation has traditionally been determined by demographic and socio-economic...
Chapter
Currently, citizen-users show a noticeable preference for in-person communication, over Internet-based delivery channels. As a result, governmental agencies still face high numbers of contacts via more traditional service channels such as phone and desk. This chapter deals with the issue of interactional performance in public e-service delivery. It...
Article
Full-text available
In the fall of 2009, the city of Prague set out to conduct a critical analysis of its overall performance by closely examining the performance of the city's districts. In conjunction with the E-Governance Institute at Rutgers University, Newark, New Jersey, and the Public Technology Institute in Washington D.C., a quantitative survey of all 22 admi...
Article
Full-text available
This paper highlights the research findings of a digital governance survey conducted in the fall of 2009. The study replicates previous surveys of large municipalities worldwide in 2007, 2005, and 2003. This longitudinal assessment, focused on the assessment of current practices in municipal e-governance by evaluating their official websites. Speci...

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