Marc Hassenzahl

Marc Hassenzahl
Universität Siegen

Prof. Dr. rer. nat.

About

255
Publications
341,586
Reads
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14,719
Citations
Introduction
Marc Hassenzahl is Professor for "Ubiquitous Design / Experience and Interaction" at the University of Siegen. He is interested in the positive affective and motivational aspects of interactive technologies – in short: User Experience.
Additional affiliations
October 2008 - October 2016
Folkwang Universität der Künste
Position
  • Professor (Full)
October 2006 - October 2008
Universität Koblenz-Landau
Position
  • University of Koblenz-Landau

Publications

Publications (255)
Article
Full-text available
To a good part, well-being depends on individual engagement in beneficial activities. The present paper draws attention to the potential of encouraging and shaping well-being-enhancing activities through interaction with everyday objects and technology. Our case study started from the activity of keeping ‘small’ secrets as a way to experience auton...
Article
Full-text available
We collected over a thousand technology-mediated positive experiences with media and obtained measures describing aspects of the experience itself (affect, psychological need fulfillment) and of the product (i.e., content and technology) integral to the experience (pragmatic quality, hedonic quality). We found a strong relation between intensity of...
Article
Full-text available
While society changes its focus from "well-fare" to "well-being," design becomes increasingly interested in the question whether it can design for happiness. In the present paper, we outline Experience Design, an approach which places pleasurable and meaningful moments at the center of all design efforts. We discuss reasons for focusing on experien...
Book
Full-text available
In his In the blink of an eye, Walter Murch, the Oscar-awarded editor of the English Patient, Apocalypse Now, and many other outstanding movies, devises the Rule of Six--six criteria for what makes a good cut. On top of his list is "to be true to the emotion of the moment," a quality more important than advancing the story or being rhythmically int...
Preprint
Full-text available
Studying how social contexts shape technology interactions and how we experience them is hard. One challenge is that social contexts are very dynamic and shaped by the situated practices of everyone involved. As a result, the same human-technology interaction can be experienced quite differently depending on what other people around us do. As a fir...
Conference Paper
Full-text available
The advance of "artificial intelligence"-(AI)-based technologies has the potential to transform work tremendously. Work is a major part of life and, thus, its meaningfulness or lack thereof will impact overall well-being. Previous research investigated human-AI collaboration at work mostly with a focus on performance. However, little attention is g...
Conference Paper
Full-text available
Even in moments considered private, others often witness how we interact with technology. A typical example is smartphone use at home, in the presence of family members. This of course becomes even more likely in public - on streets, in libraries, or in the supermarket, places full of other people. The social context brings challenges and opportuni...
Article
Full-text available
Soon, voice assistants might be able to engage in fully-fledged social conversations with people, rather than merely providing a voice-operated interface to functionality and data. So far, not much is known about designing such "social" voice assistants and the potential social experiences, which could and should emerge in everyday situations. In t...
Article
Full-text available
Twenty years ago, we published an article in the first issue of the i-com entitled “Usability ist nicht alles” (Burmester et al., 2002), that is, “Usability isn’t everything”. This was certainly a provocative title. For most German researchers and practitioners of Human-Computer Interaction (HCI) usability was all there is and all that was ever nee...
Conference Paper
Shift scheduling impacts healthcare workers’ well-being because it sets the frame for their social life and recreational activities. Since it is complex and time-consuming, it has become a target for automation. However, existing systems mostly focus on improving efficiency. The workers’ needs and their active participation do not play a pronounced...
Article
Full-text available
Technologies, such as smartphones or wearables, take a central role in our daily lives. Making their use meaningful and enjoyable requires a better understanding of the prerequisites and underpinnings of positive experiences with such technologies. So far, a focus had been on the users themselves, that is, their individual goals, desires, feelings,...
Conference Paper
Full-text available
Serious applications in virtual reality (VR) often imitate real environments, tasks, and interaction techniques. VR however, allows to transcend reality and augment the physical, cognitive, and perceptual capabilities of users through, for example, telekinesis. In this sense, VR offers “superpowers”, which are not always considered as central and u...
Article
Full-text available
Photographs, memorabilia, and digital "reminiscence technologies" highlight a certain part of our past and propose a way to interact with it. This central role of technology in shaping reminiscence has motivated researchers and designers to develop tools for pleasurable interactions with the past. Detailed accounts of specific reminiscence technolo...
Preprint
Full-text available
Design Fiction is known for its provocative and often dystopian speculations about the future. In this paper, we present an alternative approach that focuses primarily on the positive. We propose to imagine, enact, and evaluate utopia with participants. By doing so, we react to four main critiques concerning Design Fiction: (1) its negativity, (2)...
Preprint
Full-text available
Social acceptability is an important consideration for HCI designers who develop technologies for social contexts. However, the current theoretical foundations of social acceptability research do not account for the complex interactions among the actors in social situations and the specific role of technology. In order to improve the understanding...
Conference Paper
Full-text available
Social contexts play an important role in understanding acceptance and use of technology. However, current approaches used in HCI to describe contextual influence do not capture it appropriately. On the one hand, the often used Technology Acceptance Model and related frameworks are too rigid to account for the nuanced variations of social situation...
Article
Full-text available
Industry 4.0, big data, predictive analytics, and robotics are leading to a paradigm shift on the shop floor of industrial production. However, complex, cognitive tasks are also subject of change, due to the development of artificial intelligence (AI). Smart assistants are finding their way into the world of knowledge work and require cooperation w...
Preprint
Social contexts play an important role in understanding acceptance and use of technology. However, current approaches used in HCI to describe contextual influence do not capture it appropriately. On the one hand, the often used Technology Acceptance Model and related frameworks are too rigid to account for the nuanced variations of social situation...
Preprint
Shift scheduling impacts healthcare workers' well-being because it sets the frame for their social life and recreational activities. Since it is complex and time-consuming, it has become a target for automation. However, existing systems mostly focus on improving efficiency. The workers' needs and their active participation do not play a pronounced...
Chapter
Robots are often perceived as hybrids between ‘things’ and ‘beings’—as technologically ‘other’. To design these systems in a meaningful way, we discuss the approach of robot ‘superpowers’ and, instead of mimicking human abilities, concentrate on their quasi-social capabilities that are difficult or impossible to realize for humans. We discuss ‘supe...
Article
Full-text available
Nowadays, automation not only permeates industry but also becomes a substantial part of our private, everyday lives. Driven by the idea of increased convenience and more time for the "important things in life," automation relieves us from many daily chores-robots vacuum floors and automated coffee makers produce supposedly barista-quality coffee on...
Article
Full-text available
Design Fiction is known for its provocative and often dystopian speculations about the future. In this paper, we present an alternative approach that focuses primarily on the positive. We propose to imagine, enact, and evaluate utopia with participants. By doing so, we react to four main critiques concerning Design Fiction: (1) its negativity, (2)...
Article
Full-text available
Service robots have yet to occupy niches in domestic environments beyond vacuuming and lawn mowing. This can only happen by providing an alternative experience rather than mimicking and competing with humans, pets and already available appliances. We argue that the robot's hybrid nature on a spectrum between 'thing' and 'being' is a suitable framew...
Preprint
Full-text available
Nowadays, automation not only permeates industry but also becomes a substantial part of our private, everyday lives. Driven by the idea of increased convenience and more time for the "important things in life," automation relieves us from many daily chores - robots vacuum floors and automated coffee makers produce supposedly barista-quality coffee...
Conference Paper
Full-text available
Road traffic is a social situation where participants heavily interact with each other. Consequently, communication plays an important role. Typically, the communication between pedestrians and drivers is nonverbal and consists of a combination of gestures, eye contact, and body movement. However, when vehicles become automated, this will change. P...
Conference Paper
Full-text available
Ageing societies and the associated pressure on the care systems are major drivers for new developments in socially assistive robotics. To understand better the real-world potential of robot-based assistance, we undertook a 10-week case study in a care home involving groups of residents, caregivers and managers as stakeholders. We identified both,...
Conference Paper
For musicians, improvising with other musicians in a performance is not uncommon. But what happens when musicians engage in musical improvisation with semiautonomous machines? We investigated a design seminar in which design students built machines for human musicians to improvise with. We explored the experiences of musicians when improvising with...
Preprint
Full-text available
In order to reduce the shortage of healthcare workers, researchers try to find ways to improve nurses' job conditions. A lot of effort concentrates on organizing shift work in a more agreeable way by providing more autonomy to the nurses, e.g., through self scheduling. However, increased autonomy also means that nurses have to resolve scheduling co...
Preprint
Full-text available
Time and its lack of play a central role in our everyday lives. Despite increasing productivity, many people experience time stress, exhaustion and a longing for time affluence, and at the same time, a fear of not being busy enough. All this leads to a neglect of natural time, especially the patterns and rhythms created by physiological processes,...
Preprint
Full-text available
When discussing the future of work and in detail the concerns of workers within and beyond established workplace settings, technology-wise we act on rather new ground. Especially preserving a meaningful work environment gains new importance when introducing disruptive technologies. We sometimes do not even have the technology which effects we are w...
Article
Full-text available
The strains associated with shift work decrease healthcare workers’ well-being. However, shift schedules adapted to their individual needs can partially mitigate these problems. From a computing perspective, shift scheduling was so far mainly treated as an optimization problem with little attention given to the preferences, thoughts, and feelings o...
Chapter
Full-text available
In dem Projekt „Game of Roster“ (GamOR) wurde ein kollaboratives Schichtplanungssystem für Pflegekräfte entwickelt, das Mitarbeitende nachhaltig zur Beteiligung am Schichtplanungsprozess motivieren möchte. Das System soll allen Mitarbeitenden ermöglichen, ihre Wünsche einzubringen, Planungskonflikte eigenständig aufzulösen und letztendlich ihre Sch...
Conference Paper
"Good" intentions, such as to exercise more, only rarely spur action. In contrast, so-called "implementation intentions" explicitly relate goal-directed behavior to particular situations (e.g., when, where, and how). Studies show that this has a positive effect on goal achievement. This paper explores whether technology can support the transformati...
Conference Paper
Full-text available
Work is a rich source of meaning. However, beyond organizational changes, most approaches in the research field of Meaningful Work neglected the power of work-related technology to increase meaning. Using two cases as examples, this paper proposes a wellbeing-driven approach to the design of work-related technology. Despite the positive results of...
Preprint
Full-text available
Nowadays, automation not only dominates industry but becomes more and more a part of our private, everyday lives. Following the notion of increased convenience and more time for the "important things in life", automation relieves us from many daily household chores - robots vacuum floors and automated coffeemakers produce supposedly barista-quality...
Preprint
Full-text available
The strains associated with shift work decrease healthcare workers' well-being. However, shift schedules adapted to their individual needs can partially mitigate these problems. From a computing perspective, shift scheduling was so far mainly treated as an optimization problem with little attention given to the preferences, thoughts, and feelings o...
Conference Paper
Full-text available
Nowadays, intelligent assistants, such as Amazon's Alexa, are widely available. Unsurprisingly, intelligent assistants find their way into cars, in some cases as a major way to interact with the car. We conducted a user enactment exploring the impact of transparency on a possible future user experience with a digital AI assistant in the car. The fo...
Conference Paper
Full-text available
While the general debate about the potential of automated vehicles is pervasive, less is known about how people experience those vehicles in everyday life. To this end, we studied the experiential consequences of a speculative automated "valet parking" service. We designed three variants and confronted participants "in the wild." The automation rep...
Conference Paper
First-person research (i.e., research that involves data collection and experiences from the researcher themselves) continues to become a viable addition and, possibly even, alternative to more traditional HCI methods. While we have seen the benefits of using methods such as autoethnography, autobiographical design, and autoethnographical research...
Conference Paper
Conventional hearing aids frame hearing impairment almost exclusively as a problem. In the present paper, we took an alternative approach by focusing on positive future possibilities of 'divergent hearing'. To this end, we developed a method to speculate simultaneously about not-yet-experienced positive meanings and not-yet-existing technology. Fir...
Conference Paper
Full-text available
The analysis of tasks and workflows is a longstanding tradition in Human-Computer Interaction (HCI). In many cases, it provides a crucial basis for the usable design of interactive systems. However, established tools almost exclusively focus on task content and structure, thereby ignoring the more "experiential" aspects of task performance. To fill...
Conference Paper
Full-text available
The goal of a wellbeing-driven approach to technology design is to improve peoples' everyday lives by providing enjoyable and meaningful experiences. While models and frameworks to disentangle the complex interplay between wellbeing and technology exist, most of these remain rather abstract. What seems required are methods and tools to support desi...
Conference Paper
Full-text available
Obwohl Bewegung im Arbeitsalltag wichtig für Gesundheit und Wohlbefinden ist, kommt sie häufig zu kurz. Interaktive Produkte, wie Activity-Tracker, können anregend wirken. Allerdings hilft die Rückmeldung dieser Produkte kaum dabei, Bewegung im Alltag auch erfolgreich zu implementieren. Tatsächlich brauchen Menschen an erster Stelle neue, aktivere...
Chapter
More than 25 years ago, the Human-Computer Interaction (HCI) community found an interest in what was at that time considered a slightly esoteric concept: user experience (UX). Up to then, effective and efficient goal achievement had been HCI’s prime objective and HCI experts mocked apparent follies of designers committed in the name of aesthetics....
Chapter
We currently witness a growing interest of the Human-Computer Interaction (HCI) community in user experience. It has become a catchphrase, calling for a holistic perspective and an enrichment of traditional quality models with non-utilitarian concepts, such as fun, joy, pleasure, hedonic value or ludic value. In the same vein, literature on experie...
Chapter
Over the last 20 years repeated attempts have been made in HCI to put enjoyment into focus. However, it is only recently that the importance of enjoyment, even in serious applications, has been widely recognised by the HCI community. Typical of a relatively new area of investigation is the lack of an agreed set of terms: enjoyment, pleasure, fun an...
Conference Paper
Full-text available
While recent research has emphasized the importance of understanding the lived experience of personal tracking, very little is known about the everyday coordination between tracker use and the surrounding environment. We combine behavioral data from trackers with video recordings from wearable cameras, in an attempt to understand how usage unfolds...
Article
Full-text available
Many routine relationship maintenance activities, such as supporting each other in the household, rely on responsive interaction. Unfortunately, the physical separation typical for long-distance relationships severely limits the opportunities to support each other in everyday life. This paper reports an autoethnographical research through design of...
Article
Full-text available
Designing an aesthetic interaction is an important issue for Interaction Design (ID) and Human-Computer Interaction (HCI). While a number of frameworks exist, the experimental study of potential underlying principles remains rare. In this paper, we suggest that particular interaction attributes (e.g., “fast”) are systematically related to particula...
Article
Full-text available
While a model-based analysis of behavior and experience is helpful in psychological research, the lack of approaches for the integration of qualitative data may lead to limited insights about essentially rich concepts. To overcome this, the present article suggests a combination of phenomenological and model-based analysis of qualitative data. We a...
Chapter
Der Bericht von Pascal über seinen Laptop (Fallstudie „Bericht über eine Produktbeziehung“) zeigt die vielschichtigen Wahrnehmungen und Bewertungen von Menschen bei der Interaktion mit Technik. Für Pascal ist der Laptop primär ein Arbeitsgerät, Leistungsdaten und Funktionalität müssen stimmen. Es geht aber um noch viel mehr: Auch Emotionen, die Pro...
Chapter
Wir verstehen unter der Ästhetik der Interaktion die Passung von Interaktion zu intendiertem Erlebnis. Ausgehend vom dem in Kap. 4 dargestellten Ebenenmodell lassen sich drei Ebenen unterscheiden: Warum, Was und Wie. Die Was-Ebene beschreibt Interaktion im Sinne von Praktiken und Handlungen, z. B. einen Telefonanruf tätigen. Das Wie bezieht sich au...
Chapter
Wir möchten an dieser Stelle nicht mehr viele Worte verlieren. Bereits im Vorwort haben wir unser Anliegen formuliert: Menschen glücklich machen und den Beitrag der Technik hierzu nicht nur kritisch zu hinterfragen, zu analysieren und zu evaluieren, sondern aktiv und bewusst zu gestalten. Interaktive Produkte sollen aus unserer Sicht Wohlbefinden m...
Chapter
Noch in den 1990er-Jahren ging es bei der Gestaltung interaktiver Produkte hauptsächlich um das Sicherstellen der effektiven und effizienten Aufgabenerledigung. Interaktive Produkte wurden primär als Werkzeuge verstanden. Eine kognitionspsychologische Perspektive dominierte die Gestaltung interaktiver Produkte (Kap. 1). Dies führte für Praktiker mi...
Chapter
Kompetenz (Fallstudie „Eieraufschlagen als Kompetenzerlebnis“) ist nur eines von verschiedenen psychischen Bedürfnissen, die bei einer erlebnis- und wohlbefindensorientierten Gestaltung im Vordergrund stehen können. Wie in Kap. 4 beschrieben, stellt das wohlbefindens- und erlebnisorientierte Gestalten die bewusste Auseinandersetzung mit dem intendi...
Chapter
Mit den neuen Freiheitsgraden in der Interaktionsgestaltung stellt sich auch die Frage nach der Ästhetik von Interaktion. Neben der visuellen Ästhetik ist auch die Interaktion als Bestandteil des Nutzungserlebnisses und Gegenstand bewusster Gestaltungentscheidungen zu begreifen. In Kap. 4 haben wir dies bereits angedeutet und die essenzielle Rolle...
Chapter
Prototyping ist eine zentrale Aktivität im Prozess der Gestaltung interaktiver Produkte. Prototypen dienen hierbei sowohl als Mittel der Exploration, der Demonstration und der Evaluation (▶ Kasten „Drei verschiedene Rollen von Prototypen“). Die in diesem Buch beschriebene Erlebnisperspektive auf interaktive Produkte, also eine erweiterte Sicht, wel...
Chapter
Interaktive Produkte sind aus unserem Alltag kaum mehr wegzudenken. Wir schreiben mit Word, lesen auf dem Kindle, hören Musik mit Spotify, sehen Serien mit Netflix, sind Barbaren in Clash of Clans, shoppen mit Amazon, bleiben mit Freunden in Kontakt über Facebook und planen unsere Reisen mit TomTom oder bahn.de. Wir zeichnen unsere Joggingerfolge m...