About
8
Publications
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Citations
Introduction
I am an Assistant Professor in Social Research Methods, based in the Doctoral College. In my research I use discursive psychology underpinned by conversation analytic methods to analyse the ways in which people in crisis describe and account for their troubles (e.g, in calls to a housing charity helpline, neighbour dispute services) and how call-takers manage those concerns. I currently examine how the the production and management of emotion displays might have implications for these calls.
Current institution
Additional affiliations
October 2019 - present
Position
- Research Associate
Description
- I am currently on an ESRC Fellowship exploring recordings of telephone calls from members of the public to a housing charity helpline.
July 2019 - September 2019
Position
- Research Assistant
Description
- VERDIS project with Prof Ruth Parry and Dr Marco Pino
January 2019 - March 2019
Education
October 2015 - December 2018
October 2014 - June 2015
October 2011 - June 2014
Publications
Publications (8)
In the UK, there is a greater prospect of receiving housing support if one is considered ‘vulnerable’ - that is, at unusual risk. However, there can be a disparity between applicant and provider in whether the applicant is indeed vulnerable. We investigate how one particular criterion, mental health, is constructed to reach the required threshold o...
This paper investigates how domestic violence and abuse, its underreporting and its links with alcohol consumption, manifest in and impact the outcome of help-seeking telephone calls to UK-based police services. Conversation analysis of call-takers' questions about alcohol found that they either 1) focused only on the perpetrator's drinking, and oc...
This article investigates how members of the public are guided or 'signposted' out of organisations that they have contacted to third-party agencies. Using conversation analysis, we examine the interactional practices professionals use to signpost callers to external organisations when their concerns do not fit within the remit of the present servi...
Since its inception in 1987, Discursive Psychology (DP) has developed both methodologically, for instance by drawing closer to Conversation Analysis, and theoretically, by building a body of knowledge which outlines the discursive accomplishment of mind-world relations. One of DP’s contributions to psychology consists in the respecification of main...
This article shows how speakers mobilise characterological formulations of people and, particularly, ‘types’ of persons, in social action. We extend previous work in discursive psychology, in which notions of self or others’ identity have been well-studied as categorial practices, by focusing specifically on the occasioned use of ‘[descriptor] pers...
When people are in dispute with their neighbours, there are multiple routes to resolution, and different services have a range of remits to support it. This article explores how noise complaints are reported to dispute resolution mediation and local council environmental services in the United Kingdom. A collection of 315 recorded telephone calls w...
One of the most commonly made diagnoses in secondary care memory services is functional memory disorder (FMD). FMD is non‐progressive and characterised by persistent worries about memory failures without objective evidence of cognitive impairment. This study explores how patients with FMD present their memory concerns. Utilizing video recordings of...
How does talk work, and can we engage the public in a dialogue about the scientific study of talk? This article presents a history, critical evaluation and empirical illustration of the public science of talk. We chart the public ethos of conversation analysis that treats talk as an inherently public phenomenon and its transcribed recordings as pub...
