Manuel Wiesche

Technische Universität Dortmund | TUD

Grounded theory methodology (GTM), with its espoused goal of theory development of novel phenomena, has found broad application in Information Systems (IS) research. To investigate how GTM is applied in IS research and how the research contributions are contingent on those applications, we review 43 GTM-based articles in major IS and related journa...

Although managing information technology (IT) risks is widely regarded as a critical in organizations, stakeholders often question the value provided by IT risk management (IT-RM) to an organization. Organizational research suggests the concept of 'enabling formalization' to design highly formalized organizational processes. Processes like IT-RM th...

The purpose of this paper is to give an overview of current research in IS on the design and govern-ance of platform ecosystems. To this end, we conduct a literature review of relevant journals and conferences. We show that platform ecosystems have been analysed from two different perspectives: technology and market-oriented. Thereby, most studies...

The goal of this research was to investigate the role of information systems (IS) in helping organizations to address the challenge of achieving a trade-off between exploitative and exploratory management control activities. The relationship between IS and management control activities is complex and stems from different theoretical backgrounds. We...

The number of refugees arriving in Europe increased dramatically in 2015. Following arrival at the host country, refugees need access to information on various topics such as applying for asylum, medical care, educational offerings, jobs, or social activities. As many different parties using different channels provide this information, refugees str...

Entrepreneurship fosters growth and innovation but is also associated with challenges that lead to venture failure and discourage potential entrepreneurs. Several public and private initiatives to improve the success and to support entrepreneurs are already recognized in research. The constantly growing gig economy, in which freelancers work online...

This teaching case explores the digital transformation journey of CHRIST Juweliere und Uhrmacher seit 1863 GmbH (CHRIST), a historic jewelry company adapting to a digital retail environment. CHRIST has partnered with the consultancy KPS AG to enhance its e-commerce and marketing capabilities using agile methodologies, specifically the Scrum framewo...

Generative AI platform ecosystems exhibit unique features and dynamics. The platforms employ a novel approach to user interaction, and the complementors' offerings on the supply side of the platform are tightly coupled with a highly dynamic large language model (LLM) operated by the platform owner. We conducted a case study of OpenAI's ChatGPT plat...

An increasing number of individuals are working as online freelancers. However, the turnover on digital labor platforms is high. While turnover in the offline labor market has been extensively researched, it remains unclear how it works on digital platforms and what factors influence freelancers' exit decisions. Nevertheless, this is important to i...

Online freelancing, an alternative form of work where independent workers offer services on digital labor platforms, gains increasing importance in IS research. While the general understanding of this form of work is growing, research lacks understanding careers on digital labor platforms. However, these differ from careers in offline labor markets...

Value co-creation has become a widely used concept in various domains due to its broad applicability. However, the lack of a consensus among researchers regarding the underlying concepts and related processes has resulted in disparate definitions, leading to misunderstandings both within and across disciplines. Moreover, the abundance of literature...

Freelancing on digital labor platforms is becoming an increasingly important source of income for workers. As self-employed professionals, freelancers rely on positive reviews to attract new jobs and new clients. Previous positive reviews help to reduce uncertainty about freelancers' ability to deliver their services. However, research to date has...

In diesem Beitrag wird ein Konzept für ein Augmented Reality (AR) Entwicklungstool vorgestellt, das es Nicht-Entwicklern aus der Industrie ermöglicht, eigenständig AR-Anleitungen zu erstellen und die physische Umgebung mit digitalen Inhalten anzureichern. In einer Feldstudie mit 15 Expert*innen aus der Industrie wurde die Praxistauglichkeit, die Nu...

The transformative power of artificial intelligence (AI) rises serious concerns on ethical issues within organizations and implicates the need of trust. To cope with that, numerous ethical frameworks are generally published, but only on a theoretical level. Furthermore, proper trust calibration in AI is of high relevance for the workers. Up to now,...

Freelancers working on digital labor platforms have to deal with many challenges. IT freelancers should be considered separately due to special characteristics such as high skill level or collaborative nature of IT work. Through a Latent Dirichlet Allocation analysis of 2804 forum posts with over 20,000 comments from IT freelancers and additional q...

Platform governance is critical for the success of digital platform ecosystems (DPEs). However, we know little about the governance of decentralized DPEs. Studies on centralized DPEs find that platform owners decide about, implement, and adapt the governance practices over the lifecycle of a platform ecosystem. It remains unclear what the growing b...

This article is available for free ( open access): https://www.sciencedirect.com/science/article/pii/S1471772723000283

As of today, organizations are still struggling to derive consistent value from data science projects. The basic relevance of domain knowledge for data science work can be considered as common sense. Engineers, in particular, offer a unique view on emerging data science work, based on their critical role within traditional industries. As a constrai...

It is well known that trust represents a crucial success factor for the adoption of a technology. Among others, the reliability of the technology has a direct impact on the process of building trust. In the present paper, it is claimed that there is a contradiction related to the impact of reliability on building trust between former technologies a...

An increasing number of companies have implemented digital platforms to attract complementors who create innovations on the platform. Establishing such digital platforms is a challenge for incumbent companies because they lack related experience and capabilities. In particular, boundary resources that are the interface between the platform and comp...

Big Tech companies such as Alphabet (Google), Apple, Meta (Facebook), Alibaba, and Tencent have repeatedly demonstrated their capability to integrate multiple digital platforms successfully. However, the grasp of how multi‐platform integration strategies are articulated and the potential benefits they bring forth remains limited. Previous research...

When IT work is performed through digital labor markets, IT professionals have a high degree of personal responsibility for their careers and must use appropriate strategies to be successful. This paper investigates the success of IT freelancers on digital labor platforms. Drawing on signaling theory, a dataset of 7166 IT freelancers is used to exa...

Despite the potential of augmented reality (AR) to support and guide complex industrial tasks, the technology is still not broadly applied. One possible reason for this is that the creation of AR content is highly complex and requires programming skills and deep spatial knowledge. AR authoring tools can help address this complexity by enabling non-...

Purpose Information Systems (IS) research has built up a considerable understanding of digital platform ecosystems, while policymakers worldwide are aiming to introduce platform regulations that seek to erode fundamental mechanisms of digital platforms. This viewpoint article provides an introduction to how platform regulation affects our current u...

Digital platform research focuses on the mechanisms in digital platform ecosystems and the dynamics between platform owners, complementors, and end-users. Recent studies are beginning to look beyond the boundaries of narrow platform ecosystems. The development of the European Union’s Digital Markets Act (DMA) is a revelatory case to study this wide...

Augmented reality (AR) is widely acknowledged to be beneficial for services with exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. This study explores the user-centered requirements for an AR cognitive assistant in the operations of a large European maritime logistics hub. Specifical...

Purpose Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing ci...

Digital platform ecosystems are a popular field of study in information systems and an economic structure of significant importance worldwide. However, we know little about what relations exist between and among actors on digital platforms. Findings of mutually beneficial interactions, cooperation, and value creation contrast findings of power, dep...

Online freelancing as an alternative working form increasingly gains prominence in research and practice. Here, independent workers offer services on digital labor platforms. While the general understanding of this form of work increases, IT work performed in this form is not fully understood. Especially the collaborative nature of IT work and the...

Innovation platforms enable companies to create broad and dynamic portfolios of applications, which can be developed internally and externally. An increasing number of established companies from traditional industries have begun to explore the potential of innovation platforms. These companies are often organised as multi-business organisations (MB...

Zusammenfassung Augmented Reality ist eine zunehmend weiter verbreitete Technologie. Die Potenziale in Bereichen außergewöhnlich hoher kognitiver Anforderungen in sicherheitskritischen Kontexten sind bisher allerdings wenig untersucht. Insbesondere Dienstleistungen, die umfassendes Fachwissen voraussetzen, sicherheitskritisch sind und parallel ausz...

Incumbent companies across industries such as banking, insurance, and enterprise software have begun transforming their existing product platform ecosystems into innovation platforms ecosystems to increase generativity in their ecosystems. Such ecosystem transformations not only entail technological challenges as the underlying platform technology...

In recent years, the gig economy has changed the way many people work. This research phenomenon has attracted scientists from many different fields to an emerging field of research. Given the actuality of the topic and diversity of perspectives, there is a great need to collect and connect research findings that serve as a basis for future discussi...

Understanding digital platform ecosystems is a central theme in information systems research. Particularly complementors’ characteristics, motivations, and their heterogeneity are examined in contemporary research. However, little is known about heterogeneity across both sides of the platform market and how digital platforms enable interactions acr...

Platform ecosystems have recently drawn considerable research attention to scholars in various disciplines, as the influence of platforms is increasingly relevant in the economy. However, most research focused on the technological- and business aspect of platforms taking the viewpoint of the platform owner. Little research has been conducted to und...

The fast-moving nature of information technology is causing frequent obsolescence of technologies and competences. Changes in the environment cause a reduction in the need and demand of old competences. This results in a depreciation of these old competences and a reduction in performance in comparison to individuals with up-to-date competences. Ob...

Augmented reality (AR) is widely acknowledged to be beneficial for services that have exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. In such services, AR enables to augment service provision by delivering seamless integration of information in the field of view while enabling hand...

Im Rahmen des Forschungsprojekts Augmented Reality in flexiblen Dienstleistungsprozessen (ARinFLEX) wurden Ansätze untersucht, mit denen Dienstleistungsprozesse mittels Augmented Reality unterstützt werden können. Basierend auf Pilotierungsprojekten aus den Domänen Industrie und Pflege konnten Erkenntnisse zu Konzeption, Implementierung und Nutzerv...

Many information technology (IT) projects are still failing, even after attempting to structure work using agile practices. Using a quantitative analysis of data drawn from 74 IT workers, we investigate the direct and indirect effect of agile practices on team members’ intrinsic motivation, an important driver of IT worker performance. We investiga...

Die Digitalisierung der Instandhaltungsbranche ist durch einen zunehmenden Grad der Mobilisierung von Technologien gekennzeichnet. Datenbrillen versprechen durch die Möglichkeit der freihändigen Bedienung elementare Vorteile in Bezug auf die Geschwindigkeit, Fehlerfreiheit und Benutzerfreundlichkeit. Insbesondere im Kontext der Wartung bieten Daten...

In diesem Kapitel werden die Begriffe vorgestellt, die für das Verständnis der Thematik der Digitalisierung von (flexiblen) Dienstleistungsprozessen erforderlich sind. So werden die Begriffe „Dienstleistung“ und „Dienstleistungsprozess“, „flexibler Dienstleistungsprozess“, „Digitalisierung“ sowie „Digitalisierung eines (flexiblen) Dienstleistungspr...

Chronische Wunden stellen heutzutage ein großes Problem in der Pflege dar. Die aktuellen Methoden zur Dokumentation dieser Wunden sind aufwändig und mit großem Zeitaufwand verbunden. Darüber hinaus ist eine zeitnahe Dokumentation der Wunden im Patientenzimmer erforderlich da sonst Details der Wundbeschreibung ungenau dokumentiert werden. Eine unzuv...

Die mangelnde Handhygiene in medizinischen Einrichtungen stellt bis heute ein großes Problem dar. Die WHO geht davon aus, dass bis zu 30 % der Infektionen, die erst während des Krankenhausaufenthalts auftreten, sogenannte nosokomiale Infektionen, durch sachgerechte Handhygiene vermieden werden könnten. Das Ziel dieses Artikels ist es Ursachen für d...

Die Wartung von Produktionsmaschinen ist von hoher Bedeutung. Der Ausfall beziehungsweise die reine Standzeit einer Maschine kann ganze Fertigungsstraßen ausbremsen oder stoppen und so hohe Kosten verursachen. Wartung ist jedoch für den jeweiligen Maschinentyp hochspezifisch, sodass es sich um eine flexible Dienstleistung handelt. Der Wartungsvorga...

Der vorliegende Band beschreibt die Entwicklung innovativer Augmented Reality(AR)-Anwendungen für flexible Dienstleistungsprozesse beispielhaft an den Bereichen Wartung und Pflege. Die technische Entwicklung von AR und spezifischen Anwendungen unterliegt zum Zeitpunkt der Entstehung dieses Beitrags einem rasanten Fortschritt. Vor diesem Hintergrund...

Über 55 % aller Kosten in Warenhäusern entfallen auf die Kommissionierung von Waren (De Koster et al. 2007). Aktuell werden verschiedene Methoden, wie Pick-by-light oder Pick-by-paper zum Finden der Ware verwendet. Diese bringen jedoch einige Einschränkungen mit sich und verlangsamen dabei den Warenfindungsprozess. Ziel dieses Forschungsunterfangen...

Dienstleistungen stellen einen bedeutenden Wirtschaftsfaktor dar und sind darüber hinaus in kritischen Lebensbereichen von enormer Bedeutung. Eine herausragende Rolle spielen hierbei flexible Dienstleistungsprozesse, deren Ablauf einem grobgerasterten Muster folgt, sich in ihrer spezifischen Ausführung jedoch durch hohe räumliche und prozessuale Fl...

Augmented Reality (AR) -Technologie bietet Benutzerinnen Zugriff auf virtuelle Informationen, die direkt in ihre Umgebung eingebettet sind. Datenbrillen mit AR-Fähigkeiten sind seit Kurzem im Handel erhältlich. AR ist von Natur aus mit dem menschlichen Sehen und Erkennen verbunden, daher argumentieren wir in diesem Artikel, dass die systematische I...

Augmented-, Mixed- und Virtual Reality sind immersive Technologien. Mittels Virtual Reality lassen sich komplett virtuelle Welten erzeugen, in die die Nutzerin (In diesem Kapitel wird durchgehend die grammatikalisch weibliche Bezeichnung verwendet. Damit sind alle Geschlechter gemeint) eintauchen kann. Die Augmented- und Mixed Reality Technologie e...

Aus ökonomischer Perspektive bietet die Digitalisierung ein hohes Potenzial für die Optimierung sowohl unternehmensinterner als auch -externer Dienstleistungsprozesse. Spezifisch bei flexiblen Dienstleistungsprozessen bietet sich die Möglichkeit, diese mittels digitaler Lösungen effektiver, effizienter und für den Dienstleistungserbringer ergonomis...

Die Digitalisierung betrifft sämtliche Wirtschaftsbereiche umfassend und mit großen Auswirkungen. Hierbei sind auch Dienstleistungen als Kernaspekt westlicher Volkswirtschaften betroffen. Besondere Herausforderungen ergeben sich für flexible Dienstleistungen, die, anstatt standardisierten Mustern zu folgen, kontextspezifisch einen hohen Grad an Var...

In diesem Kapitel wird die Anforderungserhebung zum Einsatz von Augmented Reality für die Digitalisierung flexibler Dienstleistungen beschrieben. Aufbauend auf einem agilen Ansatz zur Anforderungserhebung erfolgt die grundlegende Betrachtung kontextspezifischer relevanter Einflussgrößen. Anhand der Beispiele Wundmanagement und Wartung von Produktio...

Gesundheitsfachkräfte benötigen während ihrer täglichen Arbeit regelmäßig Zugang zu Informationssystemen. Vorhandene Smart Devices wie Smartphones und Tablets sind jedoch während der Pflege nur schwer zu bedienen, da das Pflegepersonal während der Arbeit beide Hände benötigt. Unter Verwendung von gestaltungsorientierten Forschungsansätzen mit ethno...

Viele Mitarbeiterinnen (In diesem Kapitel wird durchgehend die grammatikalisch weibliche Bezeichnung verwendet. Damit sind alle Geschlechter gemeint) im Dienstleistungsbereich sehen sich täglich Herausforderungen gegenüber, welche durch Indoor-Navigation beeinflusst werden. Krankenschwestern müssen ihre Routen anpassen, um auf plötzliche Patientena...

Ein großes Problem in unserem aktuellen Gesundheitswesen ist die Unterbesetzung von Krankenhäusern. Dies führt einerseits zu gestresstem Pflegepersonal und andererseits zu erhöhten Fehlerraten in der Medikamentenhandhabung. Diese Fehler haben das Potenzial Patienten zu schaden und dadurch dem Krankenhaus erhebliche Kosten zu verursachen. Das Ziel d...

Agile Entwicklungsmethoden haben sich in letzter Zeit immer mehr etabliert. Ungeachtet der Verbesserungen, die sie bei der Implementierung mit sich bringen, können sie als wenig hilfreich erachtet werden, um zu entscheiden, welche Funktionen notwendig sind, um die Kernbedürfnisse der Kunden (In diesem Kapitel wird durchgehend die grammatikalisch mä...

Das Verlegen von Fliesen stellt einen gängigen Prozess im Handwerk dar. Jedoch gestaltet sich die Absprache mit Kundinnen oftmals schwierig. Insbesondere sind Spezifikationsprozesse, die am Anfang eines Projektes von Nöten sind, komplexer Natur und deswegen schwer verständlich für Laien. Dies kann zu Missverständnissen führen und somit eine untersc...

Dieser Beitrag beschreibt die Bedeutung des Datenschutzes, insbesondere der Datenschutzgrundverordnung (DSGVO) für datenbasierte Anwendungen. Augmented Reality (AR)-Anwendungen mit ihrer charakteristischen Analyse der realen Welt und der visuellen Ergänzung dieser stellen einen besonderen Anwendungsfall dar: Die ständige Verarbeitung der Umgebungs-...

This paper serves as an overview of IS research on artificial intelligence and the organizational interaction with such systems, from a socio-technical perspective. Therefore, we conduct a structured literature review of relevant outlets (journals and conferences). We show that the literature can be synthesized into four groups: decision-making, in...

Companies across industries are shifting toward a platform ecosystem strategy. By leveraging cloud computing technologies, companies aim to benefit from collaboration with a wide range of third-party developers within emergent platform ecosystems. To succeed, these companies need to develop new organizational capabilities to co-create and capture v...

In this article, we first derive design principles for mHealth application development for rural parts of developing countries based on scientific literature and field studies. The design principles are then instantiated in a design science project focused on treating noncommunicable diseases (NCDs) in rural parts of Kenya. Designing and implementi...

Platform ecosystems have recently drawn considerable research attention to scholars in various disciplines, as the influence of platforms is increasingly relevant in the economy. However, most research focused on the technological- and business aspect of platforms taking the viewpoint of the platform owner. Little research has been conducted to und...

The fast-moving nature of information technology is causing frequent obsolescence of technologies and competences. Changes in the environment cause a reduction in the need and demand of old competences. This results in a depreciation of these old competences and a reduction in performance in comparison to individuals with up-to-date competences. Ob...

Agile approaches help software development project teams to better meet user needs and ensure flexibility in uncertain environments. But using agile approaches invites changes to the project and increases interactions between team members, which both cause interruptions in the workplace. While interruptions can help in task completion and increase...

Augmented reality (AR) is widely acknowledged to be beneficial for services that have exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. In such services, AR enables to augment service provision by delivering seamless integration of information in the field of view while enabling hand...

In today's fast-changing environment, many organizations are applying the DevOps (Development and Operations) concept to transform their IT functions and establish cross-functional IT teams to deliver software services quickly, reliably, and safely with end-to-end responsibility. The results of an empirical study on which this chapter is based pres...

Dieser Sammelband zum Projekt „Augmented Reality in flexiblen Dienstleistungsprozessen" (ARinFLEX) zeigt Anwendungsfälle für Dienstleistungsinnovationen in Pflege und industrieller Wartung auf. Die Autoren entwickeln Ideen, Konzepte und Prototypen für innovative Dienstleistungen mittels Augmented Reality und evaluieren diese in verschiedenen Kontex...

The locus of innovation has shifted from mechanical advances to digital solutions. By emphasizing the importance of user needs, Design Thinking is apt to develop human-centered innovation, including digital solutions. Using two representative examples from 21 Design Thinking projects spanning the gamut of mechatronic to fully digital solutions, we...

Health care professionals regularly require access to information systems throughout their daily work. However, existing smart devices like smartphones and tablets are difficult to use at the point of care, because health care professionals require both hands during their work. Following a design science research approach including ethnographic fie...

Global crises, such as the COVID-19 pandemic, change the context for research and bring with them many professional challenges for IS researchers-not the least of which is disrupting carefully thought-out data collection efforts. In this confessional tale, we describe how moving from an "open research ecosystem" to a "socially distanced research ec...

Today, it is natural for digital services to be available anytime, anywhere. Thanks to digital platforms, we can connect with our intelligent assistants, stream movies on our networked televisions, and wirelessly control our homes with smartphone apps. Within the last few years, our cars have also been transformed into computers on wheels. However,...

Platform owners face multiple challenges such as on-boarding and orchestrating app developers as well as providing resources to enable the development of complementary apps. Information systems research considers digital platform governance as key to address these challenges. Thereby, the focus lies on the relationship of a platform owner and app d...

The purpose of this symposium is to advance our understanding regarding the underlying mechanisms that promote agility and the impact of agile methods on performance and other psychological factors. Specifically, the papers included in the symposium report empirical evidence on previously unexplored antecedents and outcomes of agility across a rang...