Mamoun Habiballah

Mamoun Habiballah
Al-Hussein Bin Talal University | AHU · Department of Hotel Management and Tourism Services

PhD

About

13
Publications
12,544
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88
Citations

Publications

Publications (13)
Article
Full-text available
The current study assesses the impact of the coronavirus (COVID-19) pandemic on tourism workers' health and well-being in Jordan by investigating coronavirus threats, financial impacts, resources impacts, social isolation, depression and personal control experienced by tourism workers during the COVID-19 pandemic, and how the threats and impacts of...
Article
Full-text available
After decenniums of knowledge and technological advancement, a huge number of foodborne illnesses occur yearly around the world; these were occurring mostly as a result of food handlers' malpractices in food service establishments. This study aims to apply the Health Belief Model (HBM) in explaining food handlers' practices. A survey was applied wh...
Article
Full-text available
The purpose of this research was to examine the mediating effect of empowerment on the linkage between Total Quality Management (TQM) and service recovery performance in the hotel industry. Although much has been written about TQM, empowerment and service recovery performance, but the role of empowerment as a mediator in the relationship between TQ...
Article
Full-text available
The present study aimed to investigate the revenue implications of implementing a comprehensive dynamic pricing strategy in the hotel industry. To this end, the study proposed a conceptual framework that depicts the comprehensive dynamic pricing strategy as a composite concept combining dynamic pricing and value-based pricing along with a set of su...
Article
Full-text available
The present study aimed to investigate the differing effects of competitive pricing strategies on the performance of hotels operating in bad regional political conditions. To this end, two complementary analyses were carried out based on a three-year data set (2014-2016) collected through a questionnaire from 120 star-rated hotels in Jordan. The re...
Article
Employee behaviour plays a significant role in satisfying restaurant customers, however, there is a paucity of research highlighted personal and functional aspects of employee behaviour and their influence on customer satisfaction. Accordingly, this study aims to bring a deeper insight of the impact of restaurant employee service behaviour on custo...
Article
Full-text available
It has been established that food handlers working in foodservices are the main source of food borne outbreaks. The current study objective is to assess restaurant employees’ food handling practices by exploring driving forces behind these practices. The study was accomplished quantitatively covering 245 restaurant employees in Irbid city-Jordan; w...
Article
Full-text available
The aim of this paper is to examine the impact of total quality management (TQM) implementations on employees' service recovery performance in five-star hotels in Jordan. TQM implementations and service recovery performance have received significant attention in previous research. However, the impact of TQM on service recovery performance has remai...
Article
The purpose of the current study is to apply the Knowledge, Attitude and Practice (KAP) model to investigate the link between nutrition education and dietary practices. A self-administrated questionnaire was employed to collect data about the KAP constructs. Valid 76 female students were selected from hospitality management faculties in Jordanian p...
Article
The primary aim of this research is to study the influence of customers’ national culture on Perceived Performance of Restaurant Services (PPRS) in Petra city. Restaurant service quality links to server behavior in relation to customers’ cultural background were researched thoroughly considering the attributes of servers’ accommodation, sanitation,...

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