Malgorzata Zieba

Gdansk University of Technology · Department of Management

Purpose: This study deals with a tourism organisation from Poland, which experienced not only the COVID-19 pandemic, but also the close war situation in Ukraine which caused a significant decrease in tourist traffic and revenues. Since, based on the literature, knowledge management can be useful for crisis management, this study aims to explore the...

Knowledge Sharing (KS) is crucial for all organisations to better face current and future challenges. It is justifiable to assume that after graduation, students will have to face the coming challenges at societal and business levels, and that they will need the adequate KS skills to do so. Though the importance of KS is established, the understand...

The aim of this chapter is to analyze and present knowledge risks from the perspective of emotions. Every year, new studies are published, where novel aspects of knowledge management field are examined and tested. One of such aspects that is worth examination and exploration is the role of emotions (both positive and negative) experienced by employ...

Even though there is a plethora of research on the role of environmental turbulence in organizational performance in general, little attention has been paid to the effect of environmental turbulence on cyber security risk management and further - organizational resilience. Drawing on the resource-based view and contingency theory, this study invest...

Employee well-being is an essential component of any organisation organisation. Conscious companies make every effort to create a healthy work environment. The well-being of employees and their overall emotional, physical and economic health is affected by various internal and external factors. When employees feel well, they tend to perform better....

Knowledge Intensive Business Services (KIBS) – i.e. companies like e.g. computer services, consulting, engineering, business communication, and R&D support - are key players in the modern economies. They stimulate the innovativeness of businesses and societies. Their competitiveness is based on knowledge, which is their key production factor and al...

Purpose: Quiet quitting has become a widely publicized concept, driven by social media in the United States and other countries in 2022. It is a term used to describe the phenomenon by which employees do the least amount of their work, just enough to meet the requirements of one's job description (Mahand and Caldwell, 2023). The trend is spreading...

COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms...

Object and purpose: Knowledge pills (KPs) are a technique for transferring knowledge through short factual batches of content. In education and vocational training, they can help learners acquire specific pieces of knowledge in a few minutes, through a “microteaching” approach where learners can be involved in active and interactive exercises, quiz...

The breakout of the COVID-19 pandemic has intensified the appearance of many additional technical knowledge risks in organizations. Cyber risks in particular are becoming a great challenge for organizations. At the same time, academic research on cyber risks, their costs, consequences and ability of overcoming them is still scarce and fragmented. I...

Purpose - The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational sustainability and the role of innovativeness and agility in this relationship. Design/methodology/approach - The study presents the results of a quantitative survey performed among 179 professionals from knowledge-intensive organizati...

The main goal of the paper is to provide a statistical categorization of small and micro knowledge‐intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this reso...

This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security, and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in va...

Sustainability reporting (SR) allows organisations to communicate their non-financial impacts to stakeholders. It has also become a widespread business practice in aviation, a transport sector that contributes significantly to global warming. Academia has begun to examine SR in the context of airlines surprisingly late, and no comprehensive reviews...

This conceptual paper aims to identify, present, and analyse potential knowledge risks organizations face in external and dynamic crises such as the COVID-19 pandemic. Until only recently, many researchers and practitioners have perceived knowledge primarily as something positive. This view has changed recently with a growing number of studies high...

Purpose: Knowledge risks are increasingly becoming a great challenge to a variety of organizations. At the same time, academic research on such types of risks, their consequences, and potential ways of overcoming them is still scarce and fragmented. To fill this gap, the paper aims to find out do companies manage their knowledge risks, what are the...

Knowledge and knowledge management have been examined by researchers for several decades now. However, there is still no unanimity among researchers on those key terms. This chapter clarifies and introduces some notions and classifications that are essential for and applied in the remaining parts of this book. First, the definitions of knowledge ar...

The aim of this chapter is to present issues related to knowledge management and knowledge flows in knowledge-intensive business services (KIBS) companies in the light of empirical research. In the first part, the characteristics of the surveyed companies are described, with the services they offer, their routine vs. non-routine character and struc...

In this chapter, the concept of knowledge flow is presented from a broad perspective. First, the term of knowledge transfer is explained and on this basis, the concept of knowledge flow is defined. Second, the relations between knowledge flow and the following phenomena are explained: knowledge sharing, perception of resources and streams in organi...

In this last part of the book the discussion of the research results is provided. On this basis, the conceptual model of knowledge and its flows is proposed. This section is integrative as it links the theory discussed in this book with the results of empirical study. Among the most crucial contributions there are: the verified taxonomy of knowledg...

This chapter discusses the issues related to the knowledge-intensive business services (KIBS). It presents the genesis of these companies, their definitions and classifications. There is a lot of unanimity and ambiguity on the definition, classification and typology of knowledge-intensive business services companies, as well as the whole sector of...

The aim of this chapter is to present the theoretical framework and study description for the examination on issues related to knowledge management and knowledge flows in knowledge-intensive business services (KIBS) companies. Due to the early development of theories on these issues, as well as their complexity and dependence on the research contex...

Companies offering knowledge-intensive business services are subject to various types of analyses, both at the macroeconomic and microeconomic level. In the literature, you can find reviews of previous research on these companies, but they cover time-limited or selected publications. Therefore, this chapter presents the available reviews of the lit...

This book contributes to an improved understanding of knowledge-intensive business services and knowledge management issues. It offers a complex overview of literature devoted to these topics and introduces the concept of ‘knowledge flows’, which constitutes a missing link in the previous knowledge management theories. The book provides a detailed...

Purpose-Even if the notion of knowledge management (KM) has been introduced more than three decades ago, the application of this concept in the context of small firms has still not been sufficiently explored. The relatively few contributions, however, agree on the fact that small companies do not manage knowledge the same way as their larger counte...

The COVID-19 pandemic combined with pressing societal challenges such as climate change as well as progressive digitalization makes us aware every day that our lives (private and business lives) have started changing fundamentally with no signs of reversal. This also calls for a reconsideration of the study of KM and its possible contribution to th...

The aim of this chapter is to present and analyze knowledge risks and their management in companies offering knowledge-intensive business services. The chapter illustrates potential knowledge risks, with a special emphasis on risks related to firms offering knowledge-intensive business services, and then discusses the results of a case study resear...

Since the connection between business sustainability and knowledge risks has not been established in the literature so far, this paper provides a conceptual framework to demonstrate the possible impact of various knowledge risks on business sustainability and offers potential ways to manage and overcome these risks. The aim of this conceptual paper...

This paper aims to identify knowledge flows in cluster organizations (COs). On the basis of a literature analysis on knowledge flows and cluster organizations, the following research question was formulated: What kind of knowledge flows can be identified in cluster organizations and what are their main characteristics? The paper is based on a liter...

Purpose This paper aims to categorise the approaches to knowledge management (KM) by companies. In the literature, there is no consensus on a universal or “best” approach to KM. Especially, this paper singles out and discusses the variegated features that characterise the implementation of KM by small- and medium-sized enterprises (SMEs) having dif...

Purpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company...

Purpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client's education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, exami...

The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational performance, with measures considered as "softer" measures of performance, i.e. innovativeness, responsiveness, sustainability, and agility. Data were collected using an online questionnaire sent to private and public organizations located all ov...

Przedmiot zainteresowania niniejszej monografii stanowią wiedza i jej przepływy w małych i średnich firmach oferujących wiedzochłonne usługi biznesowe (knowledge intensive business services – KIBS). Wiedza i jej znaczenie dla ludzkości nie są niczym nowym – już w czasach prehistorycznych ci, którzy posiadali wiedzę na temat zdobywania pożywienia cz...

This conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critica...

Abstract: This paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM appr...

Structured Abstract Purpose-There is evidence that small and medium sized enterprises (SMEs) do not manage knowledge the same way as large firms, and that they approach knowledge management (KM) in various ways. However, the literature on this topic is still scarce and fragmented. In order to fill this gap, the paper aims to single out and discuss...

Purpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are inc...

The purpose of this chapter is to present and analyze potential risks connected with knowledge that organizations operating in the sharing economy might potentially face. The chapter concentrates on knowledge risks resulting from the characteristics of the sharing economy, which encourages individuals and organizations to share their goods and serv...

Purpose: This paper aims to explore the topic of knowledge safety, defined as the state of knowledge being safe from loss, leakage, attrition, oblivion, waste or theft. The paper first presents a theoretical background and review of previous studies on knowledge loss and ways of overcoming it, and then illustrates the topic of knowledge safety with...

Purpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS compan...

Purpose – The aim of this paper is to perform a preliminary analysis concerning the detection and examination of two possible opposite approaches to KM planning which will be referred to as deliberate and emergent KM strategies. The goal is to enhance our understanding of the variety of features KM strategies possess and, accordingly, to formulate...

Purpose – The motivation underpinning this study is that with the growing number of knowledge risks and studies devoted to them, there is a need to classify knowledge risks somehow. The paper aims to identify, describe and analyze knowledge risks an organization might face and on this basis, to propose a taxonomy of knowledge risks. Design/methodo...

The paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of se...

The paper aims to identify, describe and analyse knowledge risks organisations might face and based on this, proposes a taxonomy of knowledge risks. To achieve this goal, a literature review was conducted. After the analysis of the existing material, it was possible to divide knowledge risks into two categories: Internal (originating from the insid...

Knowledge management (KM) has become a evolving discipline since the early 1990s, when organizations started perceiving knowledge as a valuable resource. For more than the last three decades organizations of various types have been undertaking efforts to apply knowledge management in order to benefit from competitive advantage. Researchers and prac...

Purpose: This paper aims to explore the topic of knowledge safety, defined as the state of knowledge being safe from loss, attrition, oblivion or theft. The paper first presents a theoretical background and review of previous studies on knowledge loss and retention and then illustrates the topic of knowledge safety with ten case studies from the sm...

Purpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIB...

This paper examines the concept of emergent KM approach in small companies. The origins of consideration are grounded in the theory of strategic management literature and in particular in the distinction between deliberate versus emergent approach towards strategic planning. Using the methodology of case study, we carried out an explorative researc...

Purpose – The paper analyzes the patterns of research of “innovation knowledge” (i.e. knowledge that can result in introducing innovations in the company that can be observed in KIBS (Knowledge-Intensive Business Services) companies. Particularly, it identifies and classifies the possible approaches adopted by companies on the basis of two dimensio...

Purpose – This article examines the relation between knowledge management (KM) driven leadership, culture and innovation success of knowledge-intensive small and medium sized companies. By building on the previously reported research on leadership, culture, innovation, and knowledge management, we synergistically integrated KM-driven leadership and...

The growing interest in Intellectual Capital management and Knowledge Management is now reaching small companies, especially those in the Knowledge-Intensive Business Services (KIBS) sector. This paper aims to explore this issue, starting from the assumption that a planned and systematic approach to KM, as is used in large companies, is rarely appl...

W artykule przedstawiono zagadnienia dotyczące wykorzystania metody studium przypadku w kształceniu menedżerów, kierowników oraz właścicieli małych i średnich przedsiębiorstw. W pierwszej części opracowania zaprezentowano podstawowe informacje na temat metody studium przypadku i jej zastosowania w edukacji menedżerskiej, a w części drugiej opisano...

Streszczenie Niniejszy artykuł dotyczy sektora usług wiedzochłonnych oraz jego dynamiki i struktury zatrudnienia. W części teoretycznej opracowania przedstawiono zagadnienia definicyjne oraz klasyfikacyjne związane z sektorem usług wiedzochłonnych, a także omówiono kwestie wiedzochłonności tego sektora. W części badawczej zaprezentowano analizę dyn...

Artykuł przedstawia przegląd różnego rodzaju strategii zarządzania wiedzą. Jak po-wszechnie wiadomo, charakterystyka firmy (np. jej wielkość) wpływa na tworzoną i realizowaną w danym przedsiębiorstwie strategię. Należy więc założyć, że charakterystyka ta będzie również wpływała na wybór strategii zarządzania wiedzą, która będzie realizowana w danej...

Niniejsze opracowanie zawiera zwięzły przegląd teorii dotyczącej zarządzania wiedzą w małych i średnich przedsiębiorstwach (MSP), wraz z opisem głównych wyników badań w firmach tego rodzaju, oferujących wiedzochłonne usługi biznesowe. W części pierwszej przedstawiono zagadnienia teoretyczne związane z charakterystyką zarządzania wiedzą w firmie z...

The growing interest in Intellectual Capital management and Knowledge Management is now reaching small companies, especially those in the Knowledge-Intensive Business Services (KIBS) sector. This paper aims to explore this issue, starting from the assumption that a planned and systematic approach to KM, as is used in large companies, is rarely appl...

The purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian Dist...

Purpose: The purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium-sized enterprises (SMEs) in the knowledge-intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and...

In the knowledge-based economy knowledge and skills are becoming more and more significant for the success of companies. This applies also to firms from small and medium-sized enterprises (SMEs) sector. As large companies in many cases posses special divisions devoted to trainings, they normally have no problems with updating the knowledge and skil...

The success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, whi...

The article presents the application of innovative elearning approach for the creation of case study content. Case study methodology is becoming more and more widely applied in modern education, especially in business and management field. Although case study methodology is quite well recognized and used in education, there are still few examples o...

The development of knowledge-intensive business services in recent decades can be interpreted as one of the indicators of a transformation from an industrial economy into a knowledge-based one. Not only do quantitative measures, whether in the form of sales or employment figures (e.g. Chadwick, Glasson and Lawton Smith, 2008), undoubtedly show the...

W opracowaniu przedstawiono zagadnienia związane z pozyskiwaniem wiedzy zewnętrznej przez firmy z sektora MSP działające na terenie województwa pomorskiego. W pierwszej części zaprezentowano krótki przegląd kwestii dotyczących wiedzy i jej znaczenia dla MSP, w drugiej omówiono czynniki determinujące wzrost popytu na usługi doradcze wśród tego rodza...

Niniejszy artykuł ma za zadanie przybliżyć pojęcie innowacji w kontekście małych i średnich przedsiębiorstw, ze szczególnym uwzględnieniem koncepcji innowacji otwartych. W artykule przedstawiono również główne bariery, jakie napotykają przedsiębiorstwa z sektora MSP we wdrażaniu innowacji.

W niniejszym opracowaniu przedstawiono zagadnienia związane z innowacjami w małych i średnich przedsiębiorstwach (MSP). W jego pierwszej części omówiono kwestie definicyjne oraz przedstawiono charakterystykę innowacji w MSP. Druga część artykułu zawiera opis czynników oraz barier wpływających na innowacje w tego rodzaju przedsiębiorstwach.

Niniejszy artykuł przedstawia zagadnienia związane z zarządzaniem zmianą w przedsiębiorstwach, w tym również tych z sektora małych i średnich przedsiębiorstw. W części pierwszej przedstawiono wybrane sposoby wprowadzania zmian w organizacjach, a także czynniki wywołujące zmiany (endogeniczne i egzogeniczne). Druga część artykułu dotyczy czynników w...

The aim of this paper is to present new challenges that are faced by universities in the knowledge-based economy. There are several phenomena that can be presently observed like the need for life-long learning or interdisciplinary approach and universities should prepare their graduates for those challenges. One of the crucial questions that univer...

W opracowaniu opisano wykorzystanie platformy Moodle do wsparcia procesu dydaktycznego na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej (WZiE PG). Platforma jest tam obecnie stosowana do wspierania zajęć prowadzonych w trybie tradycyjnym. W opracowaniu przedstawiono historię wdrożenia platformy Moodle na wydziale, a także zaprezentowano wy...

The conditions of SMEs operation have changed significantly with the development of the knowledge-based economy. The resources which used to be of crucial importance like land, capital or labor are not so vital any more. A greater role is presently played by non-material resources like knowledge or intellectual capital. To be competitive in such co...

The article describes challenges brought by the knowledge-based economy which have to be faced by contemporary organizations. It also proposes some organizational forms, which can help in meeting these challenges. Furthermore, the article also presents some changes in the work character, such as the necessity to learn new things or taking nonroutin...

Celem tej publikacji jest przybliżenie zagadnień zarządzania wiekiem na podstawie literatury, dobrych praktyk wypracowanych w różnych krajach Europy oraz wyników projektu MAYDAY, realizowanego w ramach Inicjatywy Wspólnotowej EQUAL. Niniejsze opracowanie składa się z pięciu rozdziałów. Pierwszy rozdział zawiera opis podstawowych zasad realizacji pr...

Problem kształtowania kapitału intelektualnego dotyczy zarówno pracodawców jak i pracowników 50+. Łączne traktowanie tych osób jest warunkiem koniecznym uzyskania efektu synergii w postaci zwiększenie zdolności adaptacyjnych do wymogów gospodarki opartej na wiedzy. Synergię będzie można osiągnąć, gdy równolegle przebiegać będą procesy zmian organiz...

Higher education institutions play the key role in educating future knowledge workers as they are places where knowledge is created, processed and transferred. They are also places where the academic tradition meets the ever-changing expectations from the university’s environment. Satisfying social expectations, as well as creating them, becomes on...

The world around us is perpetually evolving. The development of new information and communication technologies has removed the boundaries and obstacles to free flow of information and knowledge. The primary resource in the economy is not land, work, or even capital, but knowledge. Therefore it is not surprising that organizations have begun to pay...