Mahendrawathi Er

• Doctor of Philosophy
• Lecturer at Sepuluh Nopember Institute of Technology

This paper proposes a new way of collecting and processing event logs using Active Window Tracking (AWT) to investigate media multitasking (MMT) among students in higher education institutions in Indonesia. Students recorded their computer windows while doing assignments and midterms. Data from the students were preprocessed and structured into eve...

There have been many papers and SLR studies on Digital Transformation (DT), but there is still nothing specific about Micro-Business (MB), especially Retail. DT papers in this field are still very limited compared to other sectors, such as the manufacturing industry, banking, higher education, health or DT in general. This study aims to enrich DT l...

This paper proposes a new way of collecting and processing event logs using Active Window Tracking (AWT) to investigate media multitasking (MMT) among students in higher education institutions in Indonesia. Students recorded their computer windows while doing assignments and midterms. Data from the students were preprocessed and structured into eve...

This study aims to identify the main barriers in implementing business process innovation in government organizations using the Systematic Literature Review (SLR) method. The barriers were categorized into four aspects: people, technology, structure, and process, in accordance with the Socio-Technical Theory approach. The results show that a lack o...

This research paper focuses on the integration of Lean Six Sigma (LSS) with Information Technology (IT) in the public sector, specifically in the context of developing countries, using the City Office for Population Administration and Civil Registration (COPACR) in Surabaya, Indonesia, as a case study. Previous studies on this integration have show...

The Business Process Management (BPM) community has developed numerous techniques for business process redesign. Business Process Design Space (BPD-Space) offers a method that assists organizations in systematically exploring the design space of processes. This paper presents the result of experiments using the BPD-Space to teach explorative busine...

Business process management (BPM) aims to help organizations manage their business processes. Startups differ from established firms as they go through different phases of prospecting, developing, and exploiting the new venture. Startups begin to focus on the organization of their processes after they reach the exploiting (scale-up) phase. Digital...

We investigate the moderating effect of an indigenous Indonesian concept, kekeluargaan (kinship ties and obligations), on the digital transformation (DT) of the warung, a traditional family microbusiness in Indonesia. Our study is structured as a multi‐case study: we assessed how five warungs, to varying degrees, engaged in DT. Socio‐technical syst...

Public sector organisations must continuously improve the quality of their services. To do so, they must pay attention to their activities to provide value to citizens, that is, their business processes. A system redesign carried out with business process guides can provide more targeted results. This teaching case is based on the Surabaya City Off...

The ability to predict students' performance is important not only for the students but also for academic stakeholders in higher education institutes. Predictions can be made by using data stored in an academic information system on students' behavior related to taking courses that are an important part of a higher education institute with a cohere...

Indonesia merupakan negara kepulauan dengan sumber daya alam yang banyak, salah satunya adalah sumber daya alam laut, khususnya ikan. Namun, dampak yang diberikan oleh COVID-19 cukup besar dalam industri perikanan. Usaha Mikro, Kecil, dan Menengah (UMKM) yang bergerak di sektor perikanan mengalami kendala dan penurunan transaksi dalam bisnisnya. Ol...

Purpose This study aims to develop a taxonomy of organizations according to business process orientation (BPO) maturity and investigate the difference between clusters in terms of performance outcome. Design/methodology/approach A survey of various organizations in Indonesia is conducted. The main variables are critical practices (CPs) as the meas...

Predicting students’ future performance is important for academic stakeholders as the students’ success is the objective of the higher educational institutes. The prediction based on past performance and alignment with the curriculum is crucial to support decision-making action effectively for the university with a coherent vertical curriculum. The...

Abstract: The primary driver of the complexity of planning in an engineer-to-order (ETO) project is the uncertainty of design deep into the engineering and production process. There are no studies that explicitly identify and analyse the topics related to the relation between design and planning; the problems appeared during the design and planning...

Dalam kondisi ekonomi yang terpuruk akibat pandemi COVID-19 ini, Usaha Mikro, Kecil, dan Menengah (UMKM) memiliki potensi yang sangat besar untuk membantu membangkitkan perekonomian. Salah satunya adalah UMKM di bidang pariwisata jasa selam. Namun, selama ini peminat selam rekreasional masih cukup rendah karena tidak semua orang mengetahui keindaha...

Purpose Trust is an increasingly important requirement for any business and as a result has become a contemporary design criterion for business processes. However, the literature to date is very much focused on the technical (security) aspects, which are provider centric, as opposed to trust that is customer centric. In this paper, the authors exte...

Pair programming is a technique where two programmers work together. This technique offers benefits such as improved quality of the code, faster task completion, and increased participant satisfaction. Existing research in Business Process Management has not studied the advantages of pair process modeling in comparison to individual modeling. In th...

As online sales increase, customers worldwide have different tastes, preferences, and lifestyles. Mass customization enables the offline retailer to satisfy the heterogeneous customer taste preferences. We adopt the Hotelling model to analyze mass customization strategy on the offline retailer to compete with the online retailer that sells the same...

The supply chain is a collection of businesses that collaborate to generate and distribute goods to customers (providers, manufacturing plants, wholesalers, stores, retail, and supporting organizations like logistics service companies). Supply chain management must be used to manage the company’s network effectively. According to prior research, in...

Educational process mining is one of the research domains that utilizes students’ learning behavior to match students’ actual courses taken and the designed curriculum. While most works attempt to deal with the case perspective (i.e., traces of the cases), the temporal case perspective has not been discussed. The temporal case perspective aims to u...

Organisational employees who are inadequately supported by corporate information systems nevertheless need to complete work satisfactorily. We hypothesise that the inadequacy of corporate information systems will influence employees to create workarounds that are non-compliant with respect to organisational policy requirements yet are nevertheless...

This research explores the interrelationships between internal and external factors, business process management (BPM) capability of garment‐based SMEs, and the IT that matches this capability. Multiple case studies are conducted in three SMEs in East Java, Indonesia. The data is collected using in‐depth interviews with the owners and employees of...

The presence of software requirements change (RC) during project development is a critical challenge for the developer to offer software contract designs. Because under the presence of RC, the decisions toward the contract offer will impact to project’s price spent by the developer. Managers of software companies must decide what contract designs t...

The digital world is a world of technology and information that has opened acceleration in various fields. One of them is in the field of education which also feels the rapid impact of the development of technology and information. Therefore, the government asks every college/university to improve performance effectively and efficiently in order to...

Process discovery algorithms have different strength and weakness to find the most suitable model. The five process discovery algorithms will be compared in this research such as Alpha, Heuristic Miner, Duplicate Genetic, Genetic, and Inductive Miner, to get the recommendation of chosen algorithm in modeling business process from Shoes Manufacturin...

The purpose of this research is to evaluate the degree of Micro, Small and Medium Enterprises (MSMEs)’s in East Java using business process maturity model. McCormack model is fine to use for assessing the MSME’s business process that brings out the business process maturity level of MSMEs. On the ninth element of information systems support on BPOM...

Micro, small and medium-sized enterprises (MSMEs) play a key position in economic development. One of the MSMEs technology innovations adaptations to achieve competitiveness in the global market is the implementation of social media, so it is important to identify antecedent factors related to the MSMEs social media implementation. Previous researc...

Companies are required to have good management, systems and performance in order to survive in today’s competitive business. BPM (Business Process Management) and KM (Knowledge Management) implementation can help organizations improve their capabilities through the use of individual knowledge resources and better organizational collective knowledge...

Information technology in the medical field has a role in improving patient treatment quality by tracking patient condition in real time using heart rate variability (HRV). There is a correlation between HRV and autonomic nervous system (ANS), where HRV analysis can be used in an invasive way for monitoring ANS activity. There are many analytical m...

The development of information technology highly affects various business sectors including Small and Medium Enterprises (SMEs). Social media implementation, as one of the most widely used IT application, is expected to support SMEs’ performances. Many types of research in social media have focused on the impact of its implementation on the perform...

The dramatic growth of the internet has led to the emergence of two important phenomena: social media and online search engines. In business context, social media is a new communication channel between the companies including SMEs and customers, which allows them to interact directly. This study aims to conduct an analysis of the impact of social m...

Business Process Management (BPM) and Information Technology (IT) have received a lot of attention. However, the research mainly focuses on the application of BPM and the value of IT to support business processes and has not yet linked BPM capabilities and IT usage. The aim of this study is to define the linkage between BPM capability and IT needs...

Handling concept drift in process mining is one of the challenges tasks to construct the process model. Process model discovery, as the crucial perspective of process mining, should consider concept drift to discover the changes of a business process over time from execution trace. Many previous works have been dedicated to detect the drift using a...

Purpose Enterprise resource planning (ERP) implementation commonly fails to recognize the need to treat it as a business process automation that must be managed and monitored continuously. Moreover, many studies on business process management (BPM) assessment focus on snapshots of different areas of BPM and not on the different stages of the lifec...

Curriculum mining is research area that assess students’ learning behavior and compare it with the curriculum guideline. Previous work developed sequence matching alignment approach to check the conformance between students’ learning behavior and curriculum guideline. Considering only the sequence matching alignment is insufficient to understand th...

Purpose this paper presents the result of using process mining to model the production planning process of a manufacturing company that is supported by ERP systems. Design/methodology/approach tthis paper uses event logs obtained from the case company’s ERP database. The steps for this research are planning process mining implementation, extract...

Heuristic and Inductive Miner algorithms have different characteristics, properties, specializations, and performances in modeling business process. This research adopts three modules from Wang framework i.e. log generation, process mining, and similarity calculation to compare process mining algorithms performance in dealing with noise. The simila...

Curriculum assessment commonly takes place on the success story of the students during the education period using some ways such as questionnaires, interviews, etc. The existing approaches frequently used are inadequate to measure the effectiveness of the curriculum as the educational process guideline. Curriculum mining aimed at investigating the...

This paper promotes the use of process mining and root-cause analysis from BPM field to conduct post implementation review of ERP implementation at business process level. First, literature on ERP post implementation, measure of success, ERP lifecycle and process mining are reviewed. Then, a case study on a agricultural chemicals company that recen...

PT Perkebunan Nusantara XI sebagai salah satu perusahaan manufaktur penghasil gula akan melakukan implementasi SAP ERP. Dalam SAP, dikenal proses Production Planning - Material Requirements Planning (PP-MRP). Untuk menuju implementasi, dilakukan analisa kesenjangan yang terjadi antara proses bisnis perencanaan produksi terkini perusahaan dan proses...

This study addresses the issues of Enterprise Resource Planning (ERP), Knowledge Management (KM) and SECI model (socialization, externalization, combination, internalization). Various research have highlighted the importance of knowledge of ERP users for successful ERP implementation, however a major obstacle from the perspective of integration or...

This paper presents results of process mining implementation in a characteristically unstructured customer fulfilment process in a real Telecommunication Company. The aim of process mining implementation is firstly to discover the typical customer fulfilment business process. It is also aimed at assessing the current rate of completed customer fulf...

Process mining is a technique to model and analyze business process based on traces of activities performed and stored in the database of any information systems being operated by the company i.e. event logs. This paper aims to add literature on the implementation of process mining in warehouse management process. First, extraction of all related a...

Logistics Service Providers (LSPs) in Indonesia will play an increasingly significant part in the ASEAN Economic Community (AEC). To prepare for the single market place at the end of 2015, Indonesia LSPs need to understand their existing situation and how they can improve their performance. The study follows a prior research on Thai LSPs and thus t...

More and more supply chain business processes are now supported by IT, but there are still ongoing debate on the exact value of IT in supporting supply chain operation and eventually performance. As supply chain emphasizes on managing interconnected business processes that cut across functions within firm and across partner firm, then it is reasona...

With increasing uncertainty of business environment, schedule instability is a major issue in most manufacturing companies. Academic research on schedule instability has been conducted for more than three decades but results have been dispersed and not well integrated. The objective of this paper is to present a framework and obtain insights of str...

Saat ini banyak perusahaan menggunakan sistem informasi untuk menunjang proses bisnis. Namun kenyataannya hanya beberapa perusahaan yang melakukan evaluasi untuk proses bisnis pada sistem informasi tersebut. Evaluasi ini didapat dari data Event log yang merupakan hasil proses ekstrasi ERP. Cara melakukan evaluasi yaitu dengan process mining. Proces...

In this paper, we attempt to investigate how the value chain is configured in several international supply networks and identify the implications that supply network configuration decisions bring to the operation of the network. The aspects of configuration investigated here including allocation of value chain activities including: research and dev...

The management of pharmaceutical inventory items in a hospital poses a unique problem. One of the most commonly used techniques in inventory management, the ABC analysis, lends simple and intuitive interpretation. However, it is based on a single quantifiable criterion, generally the annual dollar usage of the item; whereas the determination of imp...

Logistics as an important process in providing high quality and responsive health services has not received enough attention in the literature to date. This paper presents an initial work that attempt to fill this gap by developing a prototype of a dashboard for logistics management in hospital XYZ. The methodology used in this research is divided...