Magiswary Dorasamy

• PhD, MSc IT, BA(Econs) Hons
• Professor at Taylor's University

The nature of the digital age requires organisations to change their model and adapt to the demands to successfully maintain organisational legitimacy. The pressure on public sector organisations to transform at a higher-than-normal rate cannot be overemphasised; therefore, understanding employees’ capabilities is imperative for starting a systemic...

Background: Small and Medium Enterprises (SMEs) are vital to Malaysia’s economy, comprising a significant portion of all businesses. However, the COVID-19 pandemic exposed vulnerabilities in the SMEs’ digital readiness to operate remotely. To remain competitive, SMEs must adopt digital technologies to innovate and compete. The problem is despite go...

Agile approaches have received organisation acceptance as effective frameworks for managing complicated projects in rapidly changing situations. This study explores the challenges of agile adaptation in product team motivation that attempted to implement the existing agile adaptation. In order to implement the agile adaptation, it is essential for...

This study aims to improve the model for successful knowledge management systems in the context of women entrepreneurs' performance through innovation, allowing them to run their businesses successfully by expanding the KMS Success Model. The research aims to investigate the factors of KMS in Malaysia for women entrepreneurs to access knowledge, in...

The recent pandemic gave Malaysian Small and Medium-sized Enterprises (SMEs) a wake-up call as they faced closures and struggled with system connectivity. The key problem of this research is the low Cloud ERP adoption rate (10.5% of SMEs) which impacts the business continuity of SMEs and the limited guidelines available for SMEs to leverage resourc...

Background The confidence of Bottom 40 (B40) shareholders is crucial for cooperative’s sustenance within wider corporate governance. An in-depth study on cooperatives is needed, as they play a crucial role in the Malaysian economic system and contribute greatly to the country’s social development. However, in the current landscape, confidence among...

The gaming sector has become a significant industry with a global reach, and its importance has continued to grow rapidly in recent years. It is estimated that the global video games market will generate US$384.90 billion in revenue by 2023, making it one of the largest entertainment industries in the world. The advent of 5G technology has signific...

This study delves into the implementation and scalability of agile methodologies (AM) within the telecommunications industry. Specifically, the research explores the application of agile at scale (A@S), a framework that promotes the adoption of agile principles on a larger scale. The main subject of the study is a leading multinational corporation...

The relevance of the environmental agenda for the business has increased tremendously in recent years globally. The ecological performance of small and medium-sized enterprises (SMEs) in Malaysia deserves more academic scrutiny since it is expected that this sector influence on the environment is significantly higher than the large corporations. To...

The recent pandemic gave Malaysian Small and Medium-sized Enterprises (SMEs) a wake-up call as they faced closures and struggled with system connectivity. The key problem of this research is the low Cloud ERP adoption rate (10.5% of SMEs) which impacts the business continuity of SMEs and the limited guidelines available for SMEs to leverage resourc...

The implementation of change in higher learning institutions is rapidly becoming a norm. Academics have to grapple with the changes imposed in order to remain relevant. With the introduction of the Malaysian Education Blueprint (2013–2025) and other factors, academics in higher learning institutions have had to change and ensure that change is sust...

Online learning is a common learning mode for adult learners, but this may not be the case for Malaysian full-time undergraduate learners before the COVID-19 pandemic. Synchronous online learning was introduced as a temporary solution to ensure continuity in learning during the 2020 Movement Control Order (MCO). However, the infrastructure, facilit...

Background: Enterprise resource planning (ERP) is critical to enhancing the ability to control commercial activities and results in a competitive advantage when combined with an organisation's existing competitive advantages. However, our practise review reveals that end users resist ERP implementation because the resulting changes will alter the c...

Higher education institutions (HEI) are faced with increasing challenges related to shrinking resources, high operation costs, the COVID-19 pandemic, decreasing student enrolment rates, and pressure to contribute to regional development and economic growth. To overcome such challenges, academics must move beyond their traditional functions of resea...

Organizations moving towards adopting sustainable business development has become a necessity. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable busines...

“Digital transformation of micro-enterprises in Ghana” reports on a study undertaken by Karanasios, Senyo and Effah, associate professors who sought to better understand how resource-poor micro-enterprises in developing countries adapted to COVID-19. They examined how micro-enterprises in Ghana were able to leverage and combine a range of low-cost...

Digital transformation is presently the most popular research areas in information systems. It is an ongoing transition in which organisations adapt their business processes, products, and procedures to gain from digital technology. There is a need for technology-enabled transformation for the organisations to stay ahead in the disruptive environme...

Smart city is an attractive initiative for municipalities to improve operational efficiency and provide quality government service. However, one of the biggest challenge faced is the funding for smart cities, primarily because most municipality operates on conventional business model. This study focuses on the Klang Municipal Council ("MPK") which...

Enterprise Resource Planning (ERP) improves commercial activity control and provides a competitive advantage when combined with existing benefits. However, end-users oppose ERP implementation because it disrupts the status quo. In addition, ensuring that all operational units use the same ERP system is not an easy task. Therefore, a lack of adaptab...

The rapidly developing Covid-19 epidemic has resulted in nationwide lockdowns, putting many higher learning institutions (HLIs) at risk of extinction due to low profitability and limited finance. This upheaval has increased the pressure on institutions to capitalize on their intellectual resources and develop new economic models. HLIs are turning t...

Background: Malaysia established the National Industry 4.0 strategy (NI4.0) in 2018 to aid the country’s industries in adopting modern technologies to increase productivity and competitiveness. The purpose of NI4.0 is to increase enterprises’ intelligence capabilities as smart manufacturers in the Association of Southeast Asian Nations (ASEAN), who...

Background : Cybercrime is a fast-growing digital crime and legislation falling behind with the fast-moving advancement of technology. One important factor projected by literature in combating cybercrime is legislation. In order to combat cybercrime, the role of cybercrime legislation is a challenge that has not been clearly studied before. This pa...

Over the past decades, organizations have faced challenges in retaining good employees due to market competition and talent scarcity, thereby forcing leaders to improve their human resource strategies. Organizations often source exclusive talent development instead of nurturing talent inclusively. Exclusive refers to organizations' tendency to hire...

Background: Malaysia is embarking on sustainable, resilient, and prosperous living conditions initiatives. Malaysian cities are embracing the smart city aspiration through their respective local authorities. However, they face challenges regarding funding allocation for smart city implementation. Local authorities primarily operate on a conventiona...

Background: Given the persistent challenges to the higher education business model, private higher education institutions (PHEIs) are exploring myriad ways to increase enrolment and income, while aggressively managing spending. Many PHEIs are facing financial distress and struggling because of decreasing budgets and declining revenue. Thus, carving...

Background: Enterprise resource planning (ERP) is critical to enhancing the ability to control commercial activities and results in a competitive advantage when combined with an organisation's existing competitive advantages. However, our practise review reveals that end users resist ERP implementation because the resulting changes will alter the c...

Background: In the era of the Fourth Industrial Revolution (IR 4.0), digital taxation emerged as a tool for accelerating the economic growth of a nation. While Industry 4.0 focuses on enabling real-time decision-making with sophisticated technology to enhance productivity, digital taxation can serve as an important tool for improving business susta...

Background : The confidence of Bottom 40 (B40) shareholders is crucial for cooperative’s sustenance within wider corporate governance. An in-depth study on cooperatives is needed, as they play a crucial role in the Malaysian economic system and contribute greatly to the country’s social development. However, in the current landscape, confidence amo...

COVID-19 triggered the downfall of global economies and heavily impacted the Malaysian tourism sector as the country’s borders were closed since March 2020. The decrease in number of tourists’ arrival into the nation caused huge losses for the tourism sector and unemployment rates have surged with more than 800,000 employees being out of employment...

Higher education institutions (HEI) are faced with increasing challenges related to shrinking resources, high operation costs, the COVID-19 pandemic, decreasing student enrolment rates, and pressure to contribute to regional development and economic growth. To overcome such challenges, academics must move beyond their traditional functions of resea...

Background: In the country’s shared prosperity vision, Malaysia aspires to uplift the bottom 40% household income group (B40) by addressing wealth and income disparities. By 2030, the nation seeks to eradicate poverty through the provision of employment opportunities and career progression plans. A grey area between the nation’s aspirations and act...

Most organisations adopt exclusive talent management practices. Only the selected few key employees are recognised as talent and given development opportunities with special reward packages to motivate and retain them within the organisation. This has left other employees especially those from lower-level management positions without talent dev...

This study investigates usage behaviour as a variation in internet engagement by integrating the concept of access gaps with the ability-motivation-opportunity (AMO) framework. The research model was tested with data collected from 270 respondents in Klang Valley, which is the most urbanised metropolis in Malaysia. The result of path modelling anal...

The interactivity and ubiquity of digital technologies are exerting a significant impact on the knowledge creation in information technology (KC-IT) projects. According to the literature, the critical relevance of KC-IT is highly associated with digital innovation (DI) for organisational success. However, DI is not yet a fully-fledged research subj...

Background: Higher education institutions (HEI) are not spared from the coronavirus disease 2019 (COVID-19) pandemic. The closure of campuses because of the movement control order (MCO) to mitigate the spread of the COVID-19 has forced HEIs to adopt online learning, especially synchronous online learning (SOL). Although teaching and learning can be...

The interactivity and ubiquity of digital technologies are exerting a significant impact on the knowledge creation in information technology (KC-IT) projects. According to the literature, the critical relevance of KC-IT is highly associated with digital innovation (DI) for organisational success. However, DI is not yet a fully-fledged research subj...

Background: Enterprise resource planning (ERP) is critical to enhancing the ability to control commercial activities and results in a competitive advantage when combined with an organisation's existing competitive advantages. However, our practise review reveals that end users resist ERP implementation because the resulting changes will alter the c...

Background: Given the persistent challenges to the higher education business model, private higher education institutions (PHEIs) are exploring myriad ways to increase enrolment and income, while aggressively managing spending. Many PHEIs are facing financial distress and struggling because of decreasing budgets and declining revenue. Thus, carving...

Background: In the country’s shared prosperity vision, Malaysia aspires to uplift the bottom 40% household income group (B40) by addressing wealth and income disparities. By 2030, the nation seeks to eradicate poverty through the provision of employment opportunities and career progression plans. A grey area between the nation’s aspirations and act...

Higher education institutions (HEI) are faced with increasing challenges related to shrinking resources, high operation costs, the COVID-19 pandemic, decreasing student enrolment rates, and pressure to contribute to regional development and economic growth. To overcome such challenges, academics must move beyond their traditional functions of resea...

Background: Malaysia is embarking on sustainable, resilient, and prosperous living conditions initiatives. Malaysian cities are embracing the smart city aspiration through their respective local authorities. However, they face challenges regarding funding allocation for smart city implementation. Local authorities primarily operate on a conventiona...

Background: Higher education institutions (HEI) are not spared from the coronavirus disease 2019 (COVID-19) pandemic. The closure of campuses because of the movement control order (MCO) to mitigate the spread of the COVID-19 has forced HEIs to adopt online learning, especially synchronous online learning (SOL). Although teaching and learning can be...

Background: In the era of the Fourth Industrial Revolution (IR 4.0), digital taxation emerged as a tool for accelerating the economic growth of a nation. While Industry 4.0 focuses on enabling real-time decision-making with sophisticated technology to enhance productivity, digital taxation can serve as an important tool for improving business susta...

The interactivity and ubiquity of digital technologies are exerting a significant impact on the knowledge creation in information technology (KC-IT) projects. According to the literature, the critical relevance of KC-IT is highly associated with digital innovation (DI) for organisational success. However, DI is not yet a fully-fledged research subj...

Many organisations across disaster management disciplines have formal processes for identifying, documenting and disseminating lessons from disasters or incidents in anticipation that they and others will be able to learn from past experiences and improve future responses. However, reports on lessons learned are completed after few hours or days af...

Many private higher educational institutions (PHEI) are facing poor profitability, increased short term debts with under-resourced cash flow and insufficient funds that could lead to financial distress. To address the issues of ever-changing business environments and to deliver value propositions, PHEIs should focus on their intangible assets to in...

In recent years, as the impressive advancement of information and communication technology has facilitated the transfer of expertise, capital, and knowledge beyond the geographical boundaries of the Information Technology (IT) projects. New forms of cross-border projects have arisen, increased complexity and uncertainty of the IT projects but also...

This single case study research on emergency synchronous online learning (ESOL) is triggered by the Covid-19 pandemic that had hit and shocked the education practitioners especially higher learning education. The hefty move of learning and teaching from offline to online has created confusion, complexity and challenges for students. Self-directed l...

Higher Educational Institutions (HEIs) is a most important mechanism for socioeconomic development and an important factor of economic mobility in our society. Thus, HEIs are an interesting area of investigation because they are considered critical players in the knowledge-based society. Moreover, HEIs need to play an important role in nurturing hi...

Research gap are being perceived on Knowledge Management (KM) and Protection Motivation Theory (PMT) in the outlook of Disaster Recovery (DR) in Information Technology (IT) organizations. Preliminary interviews with the organization implied that the organization facing two main challenges in the context of DR, namely (i) absence of centralized less...

The initial start of this paper deals with reviewing the literature on Emergency Management Information Systems (EMIS) and integrating it into a Knowledge Management System (KMS) structures. This leads to the ability to take information seeking tasks in Emergency Management and translate it to a path in Knowledge Management Structure. This was used...

Studies on best practice or “bundles” of human resource management aims at providing a ‘universal solution’ to organizations yet critics challenge this view and place importance on the architecture of human resource processes in response to the dynamic needs of organizations. This paper identifies these best practices and explores how the applicati...

Despite comprehensive disaster management mechanisms, civic networks for vulnerable community for disaster remain little understood. Recent episodes of flood and landslide disasters have increased the need to deepen our understanding on the role of civic networks for disaster response system. This study proposes an empirical response to recent call...

HR practitioners consider employee work life balance (WLB) is important in fostering employee engagement and job satisfaction. It the dividing line between work-life and personal-life where a separation is formed between an individual’s career, business, profession, and every other domain that adds up to the individual’s total life. WLB is achievin...

Emergency situations are unavoidable. This paper presents the functions inherent in a prototype system that was developed in Malaysia for emergency management. The prototype is potentially useful in Selangor, a state in Malaysia that is prone to natural disasters such as flash floods and landslides. The paper is presented as a report of our on-goin...

This paper examines the role of knowledge management systems (KMS) for disaster planning and response in the context of social work in Malaysia. The research is focused on the client — the Malaysian Association of Social Workers (MASW), where a web-based system to support disaster management was developed and implemented. The research objectives re...

It has been an issue for all companies to obtain high quality products and services as it increases their efficiency as well as the effectiveness. By emergence of information systems (IS) the concept of quality were expanded to data and information and by virtue of this, knowledge quality as an obscure concept emerged. This research proposes to exa...

This article presents a preliminary investigation on the motivations for and the barriers that hinder preparedness toward disasters in a community. Survey questionnaires were distributed to local individuals in the nine districts of Selangor state in Malaysia. A total of 402 usable questionnaires were analyzed. The initial findings revealed that co...

Humans are increasingly being challenged with numerous forms of man-made and natural emergency situations. Emergencies cannot be prevented, but they can be better managed. The successful management of emergency situations requires proper planning, guided response, and well-coordinated efforts across the emergency management life cycle. Literature s...

E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to com...

Research on the role and relevance of knowledge management systems in support of emergency management continues to grow. Knowledge management (KM) literature aptly suggests that KM systems have the ability to support emergency management. Well-designed and implemented KM systems offer more accurate information/knowledge representation relevant to c...

E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to com...

Recent disasters proved that despite past experiences and strong disaster management mechanism in disaster-prone countries, life and property losses are still inevitable. Our proposition that is disaster preparedness efforts need more prudent solution in order to reduce life and property losses. This paper investigates the perception of community o...

This paper explores the idea of using a knowledge management system to support disaster planning and response (DPR) efforts for social workers involved in such efforts in Malaysia. The study was funded by the Government of Malaysia. Canonical Action Research was used to conduct the study. The Malaysian Association of Social Workers (MASW) was the c...

Recent disasters in Malaysia which was composed of major floods and landslides events proved that despite past experiences and strong disaster management mechanism, life and property losses is still unavoidable. Our proposition is the disaster planning and response efforts need a more prudent solution in order to reduce life and property losses. Th...

In the last decade, outsourcing has emerged as an important tool for enabling business around the world to gain full benefit. As Malaysia develops, the businesses must keep pace with changes that are occurring. Outsourcing initiatives are intended to increase the efficiency and effectiveness of the business processes as well as IT performance. The...

The rapid development in the Internet technology has accelerated the support of Customer Relationship Management (CRM) systems to customers. Hence, electronic CRM (E-CRM) systems emerged. The proposition of this paper is that the success of introduction of e-CRM performance can be improved by interweaving knowledge management concept. The aim of th...

Malaysians are increasingly finding themselves exposed to disasters especially land slides and flood. However, concern can be raised about citizen's preparedness of disasters, and the extent to which they are consequently prepared, protected and equipped to deal with emergencies that they may encounter. This paper discusses the level of disaster pr...

The knowledge requirements of managing emergencies are inherently dynamic and evolving in nature. Existing KM systems in the context of emergency management are essentially static. This paper suggests the use of multi-agent systems for implementation of a more reliable and dynamic emergency planning and response system that can support the evolutio...

Introduction of Electronic Government (e-Government) is seen as a tool to improve government service delivery to external and internal clients for the benefit of the government and the citizens and businesses that it serves. E-Government holds tremendous promise for improvements in the public service delivery as well to overcome many of the persist...

Electronic government holds tremendous promise for improvements in internal governmental management as much as it does for the public service delivery. Efforts to e-procure goods and services estimated at about 12-25% of GDP from vendors since 1999 is expected to provide significant savings to the government. But the uptake among the vendor communi...

This paper will highlight the planning and implementation of various e-Government projects in Malaysia since it was launched in 1996. In addition, the paper will discuss the challenges and issues related to these projects and suggest some recommendations as improvement tool to uplift the e-Government program to greater heights.

This paper examines the implementation of various e-Government projects in Malaysia since it was launched in 1996. The paper will discusses the challenges and issues related to these projects and suggest some recommendations as improvement tool to uplift the e-Government program to greater heights. Essentially our findings suggests that apart from...

There is significant gap in the literature and past research on Knowledge Management Systems (KMS) in the domain of disasters. This PhD research work is an action research to design and implement a web-based knowledge management system that aims to fill this theoretical gap in KMS for disasters and to improve the disaster planning and response effo...