Magdalene Ng

Goldsmiths, University of London · Forensic Psychology Unit

Cybercrimes are broadly defined as criminal activities carried out using computers or computer networks. Given the rapid and considerable shifts in Internet use and the impact of the COVID-19 pandemic on cybercrime rates, online behaviours have attracted increased public and policy attention. In this article, we map the landscape of cybercrime in t...

Financial inclusion depends on providing adjusted services for citizens with disclosed vulnerabilities. At the same time, the financial industry needs to adhere to a strict regulatory framework, which is often in conflict with the desire for inclusive, adaptive, and privacy-preserving services. In this article we study how this tension impacts the...

In the past decade, the financial industry has experienced a technology revolution. While we witness a rapid introduction of conversational bots for financial services, there is a lack of understanding of conversational user interfaces (CUI) features in this domain. The finance industry also deals with highly sensitive information and monetary tran...

Financial inclusion depends on providing adjusted services for citizens with disclosed vulnerabilities. At the same time, the financial industry needs to adhere to a strict regulatory framework, which is often in conflict with the desire for inclusive, adaptive, privacy-preserving services. In this paper we study how this tension impacts the deploy...

While the field of data ethics is increasingly engaging with the complex socio-technical nature of data practices and their impacts, in the private sector, data ethics continues to be pursued largely through limited instrumental measures. This paper addresses the following research question: How can socially-minded data-intensive innovation be purs...

Vulnerable individuals have a limited ability to make reasonable financial decisions and choices and, thus, the level of care that is appropriate to be provided to them by financial institutions may be different from that required for other consumers. Therefore, identifying vulnerability is of central importance for the design and effective provisi...

In the digital era, we witness the increasing use of artificial intelligence (AI) to solve problems, while improving productivity and efficiency. Yet, inevitably costs are involved with delegating power to algorithmically based systems, some of whose workings are opaque and unobservable and thus termed the “black box”. Central to understanding the...

Interviewing of suspects, victims, and eyewitnesses contributes significantly to the investigation process. While a great deal is known about the investigative interviewing practices in the United Kingdom and the Nordic region, very little is known about the framework used by Malaysian police officers. A survey was administered to 44 Royal Malaysia...

While there is substantial interest in ethical practice relating to Artificial Intelligence (AI), to date there has been limited consideration of what this means in the banking sector. This study aimed to address this gap in the literature through a qualitative study of public attitudes and perceptions of current and potential future uses of AI in...

A growing body of research illustrates consensus between researchers and practitioners that developing rapport facilitates cooperation and disclosure in a range of professional information gathering contexts. In such contexts, rapport behaviors are often intentionally used in an attempt to facilitate a positive interaction with another adult, which...

A growing body of research illustrates consensus between researchers and practitioners that developing rapport facilitates cooperation and disclosure in a range of professional information gathering contexts. In such contexts, rapport behaviors are often intentionally used in an attempt to facilitate a positive interaction with another adult, which...

Concerns about the societal impact of AI-based services and systems has encouraged governments and other organisations around the world to propose AI policy frameworks to address fairness, accountability, transparency and related topics. To achieve the objectives of these frameworks, the data and software engineers who build machine-learning system...

Literature often reports users’ experience of frustration, irritation [52], annoyance [42] with respect to security. With regards to password choice, annoyance due to complexity has been linked with weaker passwords [42].

FinBots are chatbots built on automated decision technology, aimed to facilitate accessible banking and to support customers in making financial decisions. Chatbots are increasing in prevalence, sometimes even equipped to mimic human social rules, expectations and norms, decreasing the necessity for human-to-human interaction. As banks and financia...

Decades of deception detection research have revealed that people are poor lie detectors in general, hovering at chance level (Bond, C. F., & DePaulo, B. M., 2006). As well as generating considerable research effort towards establishing what does actually indicate deception, this stark finding draws attention to the need to understand how people ar...