Luminita Patras

Luminita Patras
ESIC | ESIC Business & Marketing School

PhD

About

21
Publications
5,453
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42
Citations
Introduction
The focus of my research is related to interventions in organizations to increase wellbeing and service performance. I use a range of methods, both quantitative (experiment, diary studies, multilevel intervention) and qualitative (interviews, focus groups). Other research interests include service quality, dinamic wellbeing at work and safety interventions. www.luminitapatras.com

Publications

Publications (21)
Article
Full-text available
Safety training of migrant workers in construction has focused on technical skills with limited attention to non-technical skills, which support safety training transfer to the worksite, both immediately after training and in the long term. Using realist evaluation as our theoretical framework, this study explores the transfer of two key non-techni...
Article
Full-text available
This research study tested an intervention, based on autonomous teams and the service co-creation approach, to improve the social inclusion and self-determination (as indicators of quality of life) of people with intellectual disability. Members of the autonomous teams (professionals, people with intellectual disability, and family members) coopera...
Chapter
Full-text available
The focus of this chapter will be on young people making the transition into higher education or further training, as well as the subsequent exit from higher education into the world of work. Career guidance and counselling researchers and practitioners will present an overview of the existing career guidance and counselling (CGC) practices in vari...
Article
Full-text available
To achieve their goals, organizations for individuals with intellectual disability have to stimulate high-quality relationships between professionals and family members. Therefore, achieving professionals' trust in family members has become a challenge. One relevant factor in explaining professional's trust in families is the degree to which family...
Article
The construction sector is known as a high-risk sector with many safety challenges. It is also characterised by a large number of migrant workers and these workers report higher accident rates than native workers. This paper presents the design of the CSTP (Construction Safety Training Programme). The CSTP is a theory-based training program aimed a...
Article
To improve service performance in organizations for individuals with intellectual disability, the authors tested an intervention based on collaborative teams. Specifically, professionals and families cooperated in the design and implementation of projects to improve the quality of life of individuals with intellectual disability. We considered two...
Article
Full-text available
The present study focuses on organizations delivering services to individuals with intellectual disability, where trust relations between professionals and family members are required. More specifically, we examine the existence of significant differences in the degree to which family members and professionals trust each other. We also propose that...
Book
Full-text available
Oportunidades y barreras a la innovación: un estudio cualitativo en organizaciones del tercer sector. Editado por ICONG (Instituto para la calidad de las ONG)
Article
Full-text available
Prosocial spending has been linked to positive benefits for individuals and societies. However, little is known about the precursors of prosocial spending directed to vulnerable people. We experimentally tested the effect of a first exposure to a prosocial donation decision on subsequent prosocial spending. We also examined the direct links from eu...
Article
Full-text available
The investigation of organizational factors as precursors of the quality of life (QoL) of service users in organizations for individuals with intellectual disability has been relatively neglected.With this in mind, this study tests the mediation of service climate between employee's “contribution-to-others” wellbeing beliefs (COWBs) and organizatio...
Article
Background: This study focused on attitudes of workers and family members towards self-determination of individuals with intellectual disability. First, we compare their self-determination attitudes. Second, we test the link from mutual communication (workers and family members perceive that the other party openly dialogues about self-determination...
Article
Full-text available
Surface acting (faking emotions) is one of the stressors experienced by contact employees during service interactions with customers, and it has implications for workers' exhaustion. One challenge of research and practice is to identify moderators that help to better understand the positive relationships between surface acting and exhaustion. The p...
Conference Paper
Self-determination increases the academic performance of people with intellectual disabilities, their transition to work, and their ability to lead an independent life. The current project aims to investigate several processes of social innovation and cooperation, and their impact on self-determination, as a key element of the quality of life of pe...
Poster
Full-text available
OBJETIVO Estimar la relación entre la calidad de la relación tutor-residente y la implicación en el trabajo en un grupo de Residentes de Medicina de Familia y Comunitaria MATERIAL Y MÉTODO Diseño transversal con una única recogida de datos mediante cuestionarios de auto-informe. La población objeto de estudio está compuesta por 63 Residentes de Med...
Poster
Full-text available
Abstract: There is a great deal of research on emotional dissonance and its effect on employees’ wellbeing, but little is known about the consequences of emotional dissonance in the study of performance. In the same line, required emotional expressions have been studied only as positive/negative emotional display rules, but there are only few studi...
Poster
Full-text available
Purpose: When studying emotional labor the main focus is on employees emotional regulation strategies during service interaction with customers. However, the antecedents of emotional regulation strategies (deep acting, surf acting, and automatic regulation) of managers, in their interaction with employees, have been relatively neglected. With this...
Conference Paper
Objetivos: 1. Concienciar al estudiante en psicología de la importancia de la internalización de la psicología y adquirir competencias interculturales. 2. Familiarizar el estudiante con diferentes proyectos de certificación y competencias básicas en psicología. 3. Presentar experiencias personales de estudio de psicología en otros países. Resumen...
Conference Paper
En las organizaciones de servicios, el empleado tiene que mostrar, o no, emociones concretas requeridas y, como consecuencia, hacer uso de estrategias de regulación emocional automáticas y controladas (actuación profunda y superficial). El uso de estas estrategias puede afectar al bienestar del empleado de forma diferente pero, además, esta relació...

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Projects

Projects (2)
Project
The health and safety of all workers remains paramount across Europe. However, certain sectors, such as the construction industry, still lag behind in their implementation of safety procedures, with often fatal consequences. There is a critical need to deliver effective safety training – especially to low-skilled and migrant workers in high risk environments such as the construction industry. Arising from these challenges, the primary goal of ESTEEM is to maximise the quality and efficacy of safety training programmes provided in the EU taking a multi-national and multi-disciplinary approach.