Luiz Antonio Joia

• D.Sc.
• Professor (Full) at Getúlio Vargas Foundation

The widespread adoption of digital technologies across various aspects of society has led to the emergence of two highly context-dependent constructs that explain how businesses are getting ready for transformative digital processes: digital readiness and digital transformation (DT). However, assessing the extent to which an organization is ready t...

A proliferação de tecnologias móveis e o crescimento exponencial das assinaturas de celulares em todo o mundo abriram significativas oportunidades para os sistemas de pagamento, especialmente em países em desenvolvimento. Assim, por meio de plataformas online, os sistemas de pagamento instantâneo online surgiram como facilitadores da inclusão finan...

In this study, we aimed to identify how Information Technology professionals make sense of digital transformation, in order to compare this perception with the scientific literature on the topic. To conduct the research, we adopted the Social Representation Theory. Thus, via an online tool, we applied the words evocation technique as well as an anc...

Objectives nearly 50% of people in developing countries suffer from extreme poverty. Consequently, a debate has emerged about the potential of ICT to improve socio-economic conditions prevailing in impoverished nations. This discussion has given rise to a burgeoning field of research known as ICT for development (ICT4D). However, most academics in...

This chapter provides a historical account of the development of Working Group 9.4 from its inception in 1988 to the present day. The intellectual and practical issues that have drawn our attention, as well as the debates and disputes that we have had for over thirty years, are elicited and discussed. More attention is paid to the current opportuni...

In March 2020, with the World Health Organization declaring COVID-19 a pandemic and prescribing social isolation to combat this coronavirus, companies began to implement home-office, with employees working from their homes through Information and Communication Technology. Thus, this study aims to identify how Human Resources professionals in Brazil...

Este artigo propõe um modelo baseado em processos e fundamentado na Teoria da Difusão das Inovações para investigar como as notícias falsas, ou fake news, são compartilhadas por meio das redes sociais. Para isso, os dados foram categorizados, segundo a taxonomia de processo, como: input, output, players e activities. Verificou-se que os traços indi...

A Tecnologia da Informação e Comunicação tem propiciado às cidades uma governança urbana inteligente, permitindo que as cidades cumpram sua missão adequadamente e desempenhem seus processos de forma mais eficiente. Nesse contexto, a participação cívica tornou-se dimensão fundamental para o sucesso de iniciativas de cidade inteligente. Dessa forma,...

Despite the multitude of Information and Communication Technologies (ICT), their successful implementation has been slow and faced more difficulties than anticipated. Although the deployment and use of ICT has become inevitable, many emerging countries have faced challenges in adopting ICT for the benefit of their entire population. During the outb...

The dissemination of fake news intensified during the COVID-19 pandemic. Thus, in this paper we propose a process-based model grounded on the diffusion of innovations theory to investigate how fake news was shared via social media. Accordingly, data was categorized according to the taxonomy of process, namely: input, output, players and activities....

Skilled human capital is crucial for information and communication technology (ICT) progress, yet many countries lag far behind in this demand for digital skills. In low-and middle-income countries (LMIC), inclusive technological education faces enormous challenges, such as a lack of digital infrastructure, socioeconomic instability, and low qualit...

This study aims to investigate the perception of citizens about the smart city construct since, so far, there is no consensus on what a “smart city” really is. As a result of this, the term has been used in different circumstances and with different names and is associated with several conceptual variants. Thus, the novelty of this work is based on...

Extant literature on information and communication technology for development (ICT4D) has increased the understanding of specific aspects of digital inclusion and development. However, theoretical questions regarding local social issues discussed by locally based researchers remain underrepresented in the ICT4D realm. Through a narrative review of...

This study aims to reveal the social representation of fintech from the perspective of traditional financial sector professionals in Brazil—herein used as a proxy for emerging markets—to interpret and compare it with the scientific literature on the concept of fintech. To achieve this, we applied the social representations theory associated with th...

Digital technologies are revamping the world, creating opportunities to increase social well-being while generating challenges associated with sustainable development. The growing popularity of social media, along with the dissemination of information, has led to the emergence of fake news. The misinformation linked to the Covid-19 pandemic has bee...

The COVID-19 pandemic highlighted the importance for countries to preserve a sustainable health system. Unfortunately, the emergency nature of the COVID-19 pandemic has led to economic and social disasters, putting global health at risk. Thus, through the Social Representation Theory, our aim is to replicate a previous study carried out in Brazil i...

The digitally-enabled sharing economy at the Base of the Pyramid (BoP) is rapidly growing in both scale and scope. Digital labor platforms stimulate the sharing economy across a varied range of sectors such as accommodation, and transportation. In such a context, social entrepreneurs and socially-oriented organizations have been developing inclusiv...

Extant literature on information and communication technology for development (ICT4D) has increased the understanding of specific aspects of digital inclusion and development. However, theoretical questions regarding local social issues discussed by locally based researchers remain underrepresented in the ICT4D realm. Through a narrative review of...

This study investigates the social representation of Blockchain from the perspective of professionals in Brazil, herein considered as a proxy for emerging markets, and then compares the results found with the existing academic literature on the concept of Blockchain. To do that, the social representation theory was applied, operationalized through...

This article aims to address the underlying challenges and opportunities associated with digital transformation for development. One intends to identify the main impacts of digital technologies in developing countries and how it is possible to extend their benefits to mitigate the digital divide and enable development. As such, based on a review, i...

The financial sector is experiencing an accelerated process of transformation shaped by fintechs, which opens an important window of opportunity to increase financial inclusion in emerging markets, such as Brazil, with high financial exclusion. Thus, this article investigates, through a Delphi approach involving fintech professionals, the potential...

Com a recente evolução das Tecnologias da Informação e Comunicação, e o rápido crescimento do uso de tecnologias digitais em quase todos os campos e níveis da sociedade moderna, dois constructos se tornaram extremamente relevantes para acadêmicos e praticantes, quais sejam: prontidão eletrônica (ou e-readiness) e transformação digital. Entretanto,...

About 6,000 years after the emergence of the first cities, humanity faces the challenges and consequences of the development of cities, which threaten the quality of life of people and the world environment. To date, more than half of world’s population live in urban areas and, by 2050, one estimates that almost 70% of them will live in cities. Thu...

The development of ICT is an important factor in boosting the economies of developing countries. Despite the multiplicity of technological novelties and recipes for their successful implementation, these initiatives are taking much longer and facing more difficulties than it has been expected. During the outbreak of the Covid-19 pandemic and with t...

Several tourism destinations around the world have started to implement smart city projects with the aim of improving the standard of living of their citizens, as well as the sustainability of their urban and touristic areas, which motivated the emergence of the concept of smart tourism destination. However, the extant literature on this subject is...

On 11 March 2020, the World Health Organization declared COVID-19 to be a pandemic to be confronted by humanity. As a result, social isolation has become the norm in most countries, with the consequent replacement of face-to-face classes by classes mediated by information and communication technology. Within this context, this work sets out to inve...

This study aims to investigate the trajectory of the truckers' uprising in Brazil in May 2018 - one of the hitherto largest social movement enabled by WhatsApp in the world - in order to understand its relationship with the use of this mobile instant messaging app. Thus, by applying the Actor-Network Theory as the theoretical and methodological len...

A fierce debate arose in Brazil on how to manage and mitigate the coronavirus disease 2019 (COVID-19) pandemic—a debate derived from a dissonant perception by society about the actual significance of the COVID-19 pandemic. The Brazilian population has divided into two contrasting philosophical approaches: the universalism—understanding life as an a...

Este estudo se propõe a analisar a dinâmica das eleições presidenciais no Brasil, ocorridas em outubro de 2018, a fim de compreender sua relação com o uso das redes sociais. Assim, usando a Teoria Ator-Rede (ANT) como base teórica e metodológica, associada a um estudo de caso único, identificaram-se os atores relevantes na formação de uma rede sóci...

Knowledge and its propagation are unquestionably at the center of most, if not all, discussions on innovation, performance, as well as other elements related to firm success. Although the literature has proposed several key success factors for knowledge sharing within a firm, it has yet to explore how these factors rank in terms of importance from...

Purpose This study aims to identify the social representation of cloud computing from the perspective of Information Technology (IT) professionals in emerging countries, comparing it with the extant literature on this subject. Design/methodology/approach Data were collected from IT professionals in Brazil, which was used as a proxy for the emergin...

This paper presents the main messages of a South American expert roundtable (ERT) on the unintended side effects (unseens) of digital transformation. The input of the ERT comprised 39 propositions from 20 experts representing 11 different perspectives. The two-day ERT discussed the main drivers and challenges as well as vulnerabilities or unseens a...

Purpose The purpose of this paper is to unveil the perception of information technology (IT) professionals in Brazil regarding the success of IT projects. Design/methodology/approach By using the social representation theory and the words evocation technique, data were collected from IT professionals in Brazil, being subsequently processed so as t...

In this paper, we use the Delphi method to identify the main motivations that have led IT professionals to intend to move to another area. We found that the pursuit of career growth and the quest for acquiring new experiences and abilities have a marked impact on the IT professional turnaway intention. Moreover, female IT professionals and IT profe...

The present article addresses how smart city initiatives can positively impact development, with a special emphasis on developing countries. Extant definitions and maturity models on smart cities have a very strong focus on the mere use of Information and Communication Technology (ICT), thereby ignoring the special needs and factors to be considere...

The rapid increase in urban population poses significant challenges to the administration of cities worldwide. Thus, a growing number of initiatives are being implemented to alleviate such strain by attempting to transform urban centers into smart cities. Alongside the concept of smart city, a specific variation of this concept is emerging in the T...

The rapid increase in urban population poses significant challenges to the administration of cities throughout the world. However, with the widespread adoption of information and communication technologies (ICT), a growing number of initiatives are being implemented to alleviate such strain by attempting to transform urban centers into Smart Cities...

RESUMO Este estudo busca identificar a representação social sobre Cloud Computing, pela percepção dos profissionais brasileiros de Tecnologia da Informação (TI). Os dados empíricos foram coletados por meio de questionários on-line respondidos por uma amostra por acessibilidade de 221 profissionais de TI e analisados por meio da Teoria da Representa...

The growth of urban population is widely acknowledged to be a central trend that poses challenges for the administration of cities worldwide. In this context, several advances in information and communication technologies (ICTs) have been developed to gradually transform urban centers into smart cities. In this article, we seek to contribute to fil...

The main objective of this work is to identify how and why sales professionals in retail industry use information in their work routine. A case study was developed in a large retail organization situated in the Northeast region of Brazil, focusing on the deployment of a new store concept aimed at marketing mobile technology, using the dimensions of...

E-Hailing Apps (EHA) – mobile device software to order any form of transportation pick up – have become very popular in society due to the swift proliferation of smartphones worldwide. Thus, the scope of this article is to ascertain the antecedents of continued use intention of EHA from the passengers' standpoint. To achieve this, a meta-model was...

This study sets out to analyze the trajectory of the popular demonstrations that occurred in Brazil in June 2013, commonly known as the “20 Cents Movement,” in order to understand their relationship to the use of social media. Thus, using Actor-Network Theory (ANT) associated with a single case study, the relevant actors in the formation of a socio...

Resumo Esta pesquisa tem como objetivo avaliar o impacto da Agência Barco na inclusão financeira da população ribeirinha da ilha de Marajó. Para tal, foram coletados dados via observação direta e entrevistas com clientes e funcionários da Agência Barco na ilha de Marajó, os quais foram analisados por meio de análise léxica e de conteúdo. As categor...

The challenge in offering public services in less developed areas in Brazil has mobilized the government in search of new and creative approaches that can reduce major interregional disparities, including lack of access to the financial system, which is the prevailing situation on Marajó Island in the state of Pará in the Brazilian Amazon. To trans...

The position of Chief Information Officer (CIO) has become increasingly important in companies. However, it can be perceived that this professional, whose functions are increasingly complex, realizes that his/her core competencies are not always sufficient to tackle the daily professional routine centered around the constant transformations the bus...

This paper explores the dynamics of the process of developing an entrepreneurial opportunity in a developing country, namely in Brazil. This process is analysed using the knowing organisation framework, which postulates that learning and innovation in organisations result from managing the processes of sensemaking, knowledge creation, and decision-...

RESUMO O presente artigo tem por objetivo propor a modelagem processual do fenômeno da resistência a sistemas de informação (SI). Para atingir esse objetivo, a partir de revisão de literatura acerca dessa temática, os principais pontos levantados nos artigos científicos analisados são categorizados segundo a taxonomia de processo: entradas, saídas,...

This paper explores the dynamics of the process of developing an entrepreneurial opportunity in a developing country, namely in Brazil. This process is analysed using the 'knowing organisation' framework, which postulates that learning and innovation in organisations result from managing the processes of sensemaking, knowledge creation, and decisio...

The importance of complexity to business performance has gained academic and managerial recognition. Knowing how to deal effectively with complexity is a differential for organizations, including temporary ones (projects). Therefore, a better understanding of the complexity of projects and their applications is necessary. However, the scientific li...

Resumo A complexidade dos projetos tem aumentado, impulsionando a demanda, no gerenciamento moderno de projetos, por novos conhecimentos, ferramentas, técnicas e modelos de trabalho. No entanto, a comunidade científica ainda busca uma definição para o constructo projeto complexo e os fatores que o caracterizam. Assim, o objetivo deste estudo qualit...

This article seeks to analyse the migration trajectory from commercial off-the-shelf and closed source software to open source software in order to establish the critical success/resistance factors associated with the replacement of the extant Microsoft Office with Open Office software in a private Brazilian company. The bibliographical review of t...

The challenge of providing the infrastructure of public services in the less developed regions of Brazil has mobilized the Brazilian government in the quest for new and creative approaches that can reduce the major inter-regional disparities in the country. One of the initiatives implemented include access to the financial system, since, by way of...

LAN Houses1 have featured as key locations for thousands of Brazilians who otherwise would have no access to the internet. Thus, the scope of this study is to investigate the implementation and sustainability trajectory of a LAN House from an actor-network theory (ANT) perspective. In order to achieve this, single-case study methodology was adopted...

This research seeks to investigate the antecedents of stock market investors' intention to use web-based home broker systems. Based on a review of the literature on information system adoption models, diffusion of innovation theory, trust in virtual environments, and user satisfaction, a theoretical model is developed and research hypotheses are se...

The Actor-Network Theory (ANT) is a theoretical approach for the study of controversies associated with scientific discoveries and technological innovations through the networks of actors involved in such actions. This approach has generated studies in Information Systems (IS) since 1990, however few studies have examined the use of this approach i...

Resumo: O forte adensamento da população urbana exige a modernização estrutural das cidades por todo o planeta. Nesse contexto, as ferramentas e sistemas relacionados às tecnologias da informação e comunicação (TIC) são elementos importantes no processo de transformação das cidades convencionais em cidades inteligentes (smart cities, em inglês). O...

In order to bolster the emerging but still underdeveloped conceptualization of e-government technology transfer, we examine the implementation of a European Patent Management System in Brazil. The case study provided in this article offers opportunities to improve understanding on technical and organizational issues associated with e-government tec...

Brazil has developed health information and communication technologies (ICT), however, to date health information systems are fragmented and endeavors to integrate them have failed. This work links two theoretical streams in order to establish a framework to assess health ICT in Brazil. The proposed framework sees ICT as the result of public policy...

Information and communication technology (ICT) affects all issues in the modern world, including mass demonstrations. The impact of these technologies on such movements has been felt worldwide in recent years, affecting both developed countries such as Spain and the USA, as well as developing countries such as Brazil, Egypt and Tunisia. The intensi...

RESUMO Na pesquisa aqui relatada, investigou-se a migração dos profissionais de Tecnologia da Informação (TI) para outras áreas funcionais, fenômeno denominado turnaway, por meio da identificação dos antecedentes associados à intenção dos profissionais de TI em abandonar essa área. Para atingir esse objetivo, realizou-se uma pesquisa explanatória,...

This study aims to identify the influence of gender in the perception of paradoxes accrued from smartphone use by Brazilian executives. From the extant scientific literature, this work identified fourteen technological paradoxes that might be associated with smartphone use by executives. By applying questionnaires and conducting in-depth interviews...

The more organizations invest in information technology (IT), the more the concern with IT personnel management has increased, namely the hiring, training and retaining of IT professionals needed to deal with such investments. In this context, two issues related to these professionals have often been observed, namely ‘turnover’ – in which the IT pr...

Information and communication technology affects all issues in the modern world, including social movements. The impact of these technologies on such movements has been felt worldwide in recent years, affecting both developed countries, such as Spain and the United States, as well as developing countries, such as Brazil, Egypt, and Tunisia. Interes...

Este trabalho, baseando-se na Teoria Ator-Rede, visa analisar a implantação de um sistema de informação em saúde (SIS) em um hospital público brasileiro, seguindo os atores envolvidos nas controvérsias ocorridas durante a trajetória do projeto. As mudanças observadas durante a implantação do sistema revelam que a noção de sucesso foi construída col...

The scope of this article is to describe and analyze the “20 Cents Movement” in Brazil that flared up in June 2013, as well as the important role the social network sites played in spreading this unrest nationwide. The Internet and social media context in Brazil is set forth and the brief history of the “20 Cents Movement” is unveiled. The dynamics...

Ao longo dos últimos trinta anos, o Brasil vem desenvolvendo sistemas de informação em saúde (SIS). Porém, ainda hoje, esses SIS são fragmentados e tentativas de integrá-los fracassaram. A situação atual leva a questionamentos tais como: quais as barreiras existentes à utilização das tecnologias da informação e comunicação (TIC) na saúde? Quais são...

This paper explores the dynamics of information- and knowledge-based activities in a technical cooperation project involving the European and the Brazilian patent offices. These activities are analysed using the 'knowing organisation' framework, which postulates that learning and innovation in organisations result from managing holistically the pro...

O presente artigo visa analisar a trajetória de migração de um software proprietário para uma plataforma livre. Especificamente, buscou-se analisar o processo de migração e identificar os fatores determinantes de sucesso/resistência na implantação do Open Office, em uma empresa privada nacional, em substituição ao Microsoft Office. O referencial te...

In this article, we use the Resource-Based View and the Knowledge-Based View frameworks to develop a model to explains the variation in the performance of software development SMEs. Statistical tests conducted with data collected from 265 small and medium Brazilian companies suggest that: (i) a company’s stock of technological knowledge as well as...

LAN Houses have featured as key locations for thousands of Brazilians who otherwise have no access to the Internet. Thus, the scope of this study is to investigate the implementation and sustainability trajectory of a LAN House from an Actor-Network Theory perspective. In order to achieve this, single case study methodology was adopted to address t...

Two important problems have been noticed quite often regarding the information technology (IT) professionals, namely: the turn-over - in which the IT professional moves to another company but still remains in the IT arena - and the turn-away - in which the IT professional abandons this area in order to play a role in a different area in either the...

Na pesquisa aqui relatada, visa-se investigar os antecedentes da intenção de uso de sistemas de home broker sob a ótica dos investidores do mercado acionário. Para atingir esse objetivo, por meio de referencial teórico baseado em teorias de aceitação de sistemas de informação, difusão da inovação, confiança em ambientes virtuais e satisfação do usu...

Drawing upon the Brazilian experience, this article aims at examining some of the key issues associated with e-government technical cooperation programs designed to enhance the service provision of Patent Offices in developing countries. In order to do that, this work adopts the Actor-Network Theory as a framework for understanding the processes of...

The aim of this study is to determine the antecedents of resistance to enterprise systems. As such, by reviewing the extant literature regarding resistance behavior to information systems, a theoretical model containing the factors that influence resistance behavior to enterprise systems was developed. Then, via a survey, 169 valid questionnaires a...

Diversas organizações têm implantado escritórios de gerenciamento de projetos (PMO) em suas estruturas. Desta forma, o objetivo do presente artigo é investigar a percepção que profissionais da área de gerenciamento de projetos possuem sobre os escritórios de gerenciamento de projetos. O levantamento dessa percepção foi efetuado tendo como base a te...

Within the context of studies on Information and Communication Technologies for Development (ICT4D), earlier research has sought to understand how Health Information Systems (HIS) can achieve success in developing countries. In Brazil, in addition to these studies, research under the guise of Information and Information Technology in Health (IITH),...

This article addresses challenges in accomplishing technology transfer process involving the adaptation and implementation of e-government applications from a donor country to a recipient country. Here it is claimed that prior e-government research has overlooked existing technology transfer literature from the field of knowledge management. This w...

The objective of this study is to determine the resistance antecedents to enterprise systems. Thus, by reviewing the extant literature with respect to resistance behavior to information systems, a theoretical model containing the factors that influence user resistance behavior to enterprise systems was compiled. Then, via a web survey, 169 valid qu...

The Chief Information Officer (CIO) has become increasingly important for companies. However, one can perceive that this professional realizes that his/her competencies are not always enough to tackle a daily professional routine centered around the constant transformations the business arena has witnessed. Thus, by using the Social Representation...

Studies have claimed that smartphone has generated both positive and negative consequences associated with its use by executives, who are most of the time unaware of them. Moreover, the influence of gender on the emergence of paradoxes accrued from smartphone use is something new in the Information Systems realm. Thus, this article aims at probing...

Two important problems have been observed fairly frequently among information technology (IT) professionals, namely turn-over – where the IT professional moves to another company but still remains in the IT sector – and turn-away, in which the IT professional abandons the area in order to occupy a position in a different area, either in the same co...

Over the course of the past thirty years, Brazil has developed health information systems (HIS), but today these HIS are fragmented and ongoing endeavors to integrate them have failed. Therefore, this research-in-progress links two theoretical streams – HIS in Developing Countries and Information and Informatics in Health – in order to characterize...

Based on theoretical approaches concerning the existence of paradoxes associated with the use of technological appliances, this article seeks to identify the existence of ambiguities in the day-to-day use of smartphones by Brazilian executives. The single representative case study method was applied, by analysing a Brazilian company within the phar...

Purpose – This paper aims to investigate whether the technological paradoxes identified and prevalent in a series of technologies are also identified in the relationship between executives and smartphones, as well as which of these paradoxes is most strongly detected in this relationship. Design/methodology/approach – It was adopted the simple cas...

This work analyses instances of discussion related to the Brazilian public policy on health information and communication technologies (ICT). Departing from a theoretical model, which relates health ICT outcomes to instances of discussion, this work aims to identify how multiple actors participate on decision-making processes regarding health ICT....

User resistance to information systems implementation has been identified as a significant reason for the failure of new systems and hence needs to be understood and managed. While previous research has explored the reasons for user resistance, there are gaps in our understanding of how users evaluate change related to a new information system with...

Within the context of studies on Information and Communication Technologies for Development (ICT4D), earlier research has sought to understand how Health Information Systems (HIS) can achieve success in developing countries. In Brazil, in addition to these studies, research under the guise of Information and Information Technology in Health (IITH),...

Over the course of the past thirty years, Brazil has developed health information systems (HIS). However, to date these HIS are fragmented and ongoing endeavors to integrate them have failed. Thus, this research-in-progress links two theoretical streams, namely: (a) HIS in developing countries; and (b) Information and Information Technology in Heal...

This article purports to investigate the relationship – in an empirical way – between the various operational indicators currently used for the management of call centers in Brazil and customer satisfaction. In this context, a set of call centers rendering services to a telecommunications company will be analyzed in order to verify which of their i...

Software development companies face a globalized, highly competitive and turbulent environment, where efficiency, efficacy and innovation capacity are critical for survival. In this context, small and medium enterprises (SMEs) tend to suffer the most due to the scarcity of resources to which they are usually subjected and their dependence on a few...