Luis E. Santana

Universidad Adolfo Ibáñez · School of Communications & Journalism

From its origins in social media usage, the term “sharing” has become an umbrella term for socio-technological competency. Even though sharing is a multifaceted construct – influenced by user motivations, expectations, and particularly the intrinsic and extrinsic social benefits to be gained – there are few definitions that approach it around these...

This research draws on the CrowdLaw concept and the affordances framework to inquire how Senador Virtual, a technological innovation in the Chilean Senate, could contribute to creating more democratic processes and outcomes, and consequently, whether the platform promoted or enabled more equality in decision-making processes and better citizen enga...

This research sought for automated strategies of creation or diffusion of electoral propaganda in social media during Chile’s 2017 presidential campaign. We collected and analyzed almost 2 million tweets that utilized election hashtags or were linked to one of the candidates or their campaigns; we also collected and analyzed 2,927 official Facebook...

This paper examines the impact of crowdsourcing on a policymaking process by using a novel data analytics tool called Civic CrowdAnalytics, applying Natural Language Processing (NLP) methods such as concept extraction, word association and sentiment analysis. By drawing on data from a crowdsourced urban planning process in the City of Palo Alto in...