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Lucília Cardoso

Lucília Cardoso
CITUR

PhD in Business Sciences and Tourism

About

91
Publications
13,522
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213
Citations
Introduction
She is Ph.D. in Business Sciences and Tourism. As a postdoctoral researcher of IP Leiria in Switzerland, she is applying neuroscience to tourism. She is Assembly President of the Portuguese Graduates Association in Switzerland (AGRAPS) and General Secretary of the Swiss Chapter of the International Federation for IT and Travel & Tourism (IFITT).
Education
June 2007 - December 2010
University of Vigo
Field of study
  • Tourism

Publications

Publications (91)
Article
The present paper aims at understanding how destination imagery is processed in tourists’ working memory. The research focuses on two highly desirable, but contrasting, destination brand categories: Favourite Destination, which involves retrospective memory of positive experiences in situ; and Dream Destination, based on tourists’ prospective memor...
Article
Purpose Over the last two decades, the concept of destination imagery (DY) has gained relevance in the academic literature due to its central role in the tourists’ destination choice process. However, there is still much to be explored within this topic, especially concerning DY processing. More specifically, the way external stimuli are processed...
Article
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This paper aimed to evaluate the Portuguese scientific production within Tourism, Leisure and Hospitality Management (TLHM). To this end, 572 papers from 51 peer-reviewed Scopus journals were mapped through a mixed bibliometric analysis method. The results indicated that Portugal has a significant TLHM research production, with an outstanding perfo...
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Based on tradition and high standards, Swiss higher education in tourism and hospitality is ranked among the best in the world. Although scientific research is the foundation of a country’s higher education system, the Swiss Tourism, Leisure and Hospitality Management Scientific Research (Swiss TL&HM-SR) has not yet been subject to a systematic ana...
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There has been a significant increase in the number of studies addressing smart experiences in the context of tourism (SET). Nevertheless, no previous work has systematically and critically analysed the literature on this subject. To fulfil this gap, this paper examines the evolution of SET as a research topic by mapping the scientific production o...
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The widespread use of the Internet has changed consumer buying behavior, especially among tourists, considering the intangibility of the tourist product. Although globally the modern tourist is a consumer of the new online market, there is a lack of studies addressing the level of development of the hotel business in relation to online bookings by...
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There is a clear controversy between the concepts of place branding and territorial brand in the context of regional development, with different meanings being attributed depending on the regions of the world. On the one hand, there are the typological designations attributed to place branding coupled with marketing, and on the other hand, the typo...
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Professionals working in the academic world live under constant pressure resulting from the management positions they hold in their Higher Education Institution, their pedagogical obligations, the need to be involved in national and international projects and the high and exhausting demand to publish their scientific research in international jo...
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(1) Background: Using neuroscience to understand and influence consumer behavior often leads to ethical controversy. Thus, it is necessary to demystify the use of neuroscience for marketing purposes; the present paper, by accessing the worldwide academic performance in this domain, fulfills this objective. (2) Methods: All extant literature on neur...
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The hospitality industry has been making a remarkable contribution to the growth of several countries’ economies. From a business perspective, the best management accounting (MA) techniques and practices are fundamental to the success of companies. However, studies in this specific area in the hotel industry are scattered in the scientific literatu...
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Although Zipf's laws were deployed in various contexts, no previous research has investigated their adoption in tourism academic publications. This study aims to fill this gap by employing Zipf's laws as a content analysis method for analyzing tourism literature, with emphasis on the gamification subject. Employing the DB Gnosis software, the findi...
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Topic prominence is regarded as a recent indicator that reveals the present momentum of a certain topic by considering the citations, views, and CiteScore thresholds. Topic prominence has been examined in prior research within different contexts, however, there is no known study exploring this trend within tourism and hospitality literature. Theref...
Chapter
The whole world is going through an unprecedented health crisis, which has affected all sectors of global economy. In actual context, the tourism industry is particularly affected by COVID-19. In this context, the present chapter focuses on one specific subsector: travel agencies. These companies have not only stopped booking new trips, but also ha...
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Understanding the perceptions of tourists is a key element for predicting their behavior and providing them the tourist experiences that are part of their expectations. This study aims to assess destination preferences of Indian tourists, using a new methodological approach to investigate the brand equity of tourism destinations competing in the gl...
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Understanding the perceptions of tourists is a key element for predicting their behavior and providing them the tourist experiences that are part of their expectations. This study aims to assess destination preferences of Indian tourists, using a new methodological approach to investigate the brand equity of tourism destinations competing in the gl...
Article
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Technologies have massively burst into all fields, including Higher Education. The current students have grown up surrounded by technologies, which is reflected in their behavior. For this reason, universities have adapted by integrating digital competence into their training offer, improving learning processes and adjusting to the university profi...
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In the post-Covid-19 era, tourism impacts and the role played by sustainable planning on the long-term success of destinations have gained renewed importance. Understanding the image and perceptions tourists hold of a destination is vital for tourism planning, as they play a key role in tourists' decisions. Considering the importance of these two k...
Article
Full-text available
Topic prominence is regarded as a recent indicator that reveals the present momentum of a certain topic by considering the citations, views, and CiteScore thresholds. Topic prominence has been examined in prior research within different contexts, however, there is no known study exploring this trend within tourism and hospitality literature. Theref...
Article
Full-text available
El presente artículo tiene como objetivo principal evaluar la imagen top of mind del destino (ciudad) Viana do Castelo durante el Festival Vodafone Paredes de Coura, así como la imagen del propio festival. A través de un cuestionario (n= 395) de preguntas abiertas a los festivaleros se recogen las palabras evocadas sobre 11 criterios y se perfila l...
Conference Paper
Abstract The level of tourist loyalty to a destination is considered an important indicator when analyzing its efficiency and competitiveness. Moreover, there is a consensus among experts that loyalty is preceded by tourist satisfaction on previous visits. However, studies over the past decades have shown that there is not always a strong relati...
Conference Paper
The purpose of this research is to analyze the travel experience of Chinese tourists in Central Portugal. For this purpose, on the one hand, the characteristics of the region and how it is promoted in the Chinese market are analyzed, and, on the other hand, what is the opinion of this market on this region. To this end, the study was based on an...
Conference Paper
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Abstract The image of destinations is a key factor when it comes to positioning and attracting the attention and interest of potential tourists. Today, the use of information and communication technologies (ICT) are part of virtually all areas of society, being also useful and fully adopted in tourism image projections (mainly through social netwo...
Conference Paper
Religion has always played a significant role in many aspects of society, including travels and travellers’ behaviour. In fact, throughout most of human history, religion has been the main reasons for people to travel, and to this date, it is still the main motivation for many journeys. Such journeys are referred to as religious tourism or pilgrim...
Article
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In the current competitive context of the global tourism marketplace, it is essential to understand how a destination is seen by its target market. Therefore, destination image evaluation has shown to be an effective tool for the formulation and adaptation of destination branding strategies. Given the importance of such technique, the present study...
Article
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The present study addresses the case of Destination Brand Gnosis (DBGnosis), a purpose developed software for analysis of Big Data related to tourism destinations, especially to destination image studies. DB Gnosis was purposefully developed to carry out the research tasks of the Tower of Babel project, which analyses destination image formation th...
Chapter
Professional and academic congresses play a relevant role on what came to be known as meetings tourism or business tourism. This market has grown significantly in the last years, and is expected to maintain, or even increase, such growth rate in the short range. Moreover, congress tourists consume complementary activities, as well as accommodations...
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The present work aims at analysing the awareness and prevention in the management system of companies in the electricity sector, in order to detect the main shortcomings, seeking to improve in terms of occupational risk prevention. After collecting and analyzing a sample of 180 surveys, numerous shortcomings have been detected in the sector of elec...
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Scopus is recognized by experts as one of the best, most rigorous, and most complete bibliometric databases. The present work used Scopus-based bibliometric analysis and Pearson correlation coefficients to analyse the research output of three universities in the Galicia region of Spain and three public universities of North of Portugal. The purpose...
Chapter
New technologies have helped to improve the tourism sector and to develop strategies that resulted in the so-called smart destinations, underpinned and transformed by modern information and communication technologies (ICTs). Besides, tourism is a global market that continuously seeks mechanisms to grab tourists' and visitors' attention. In view of...
Article
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Resumen: La interpretación del contenido de un vídeo promocional, la forma en que sus frames están ordenados, permite entender cómo el mismo induce imaginarios sobre el destino expuesto. Tal inducción es el punto central de la promoción de destinos turísticos a través de vídeos promocionales, una vez que se define cómo estos afectan a la imagen del...
Chapter
A marca no turismo, ao longo destes últimos anos, tem verificado um acréscimo significativo de importância e interesse para as diferentes atividades económicas e sociais. Podemos entender o papel da marca numa outra perspetiva, considerando ela própria, não só representativa de um conjunto de serviços e produtos, mas também o destino como produto e...
Chapter
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A dicotomia inerente ao conceito de destino (ótica da oferta versus ótica da procura), repercute-se na formação de dois tipos de imagem de destino: uma imagem projetada pelos gestores do destino versus uma imagem percebida pelos consumidores, que agrega aspetos da imagem induzida e conteúdos orgânicos derivados da experiência pessoal e de múltiplas...
Chapter
De la unión de las TIs (tecnologías de la información) y el turismo surge el concepto de e-tourism, que se centra en la informatización y virtualización de los intercambios turísticos en la exploración de las cadenas de valor; y enfatiza la conexión de los atributos físicos de un destino, abarcando todas las fases de la experiencia turística (antes...
Article
Abstract: Di�erent spectators have distinct patterns of audiovisual product consumption. These patterns may be influenced by a range of factors. In this context, the present study analyzes how audiovisual consumption is influenced by sociodemographic variables. To this end, primary data was collected through a survey with 484 Spanish spectators. Th...
Article
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Different spectators have distinct patterns of audiovisual product consumption. These patterns may be influenced by a range of factors. In this context, the present study analyzes how audiovisual consumption is influenced by sociodemographic variables. To this end, primary data was collected through a survey with 484 Spanish spectators. The collect...
Chapter
En un momento en el que el turismo en España comienza a identificarse como un sector estratégico, este libro -por medio de los diecinueve capítulos que integra-aporta las claves para mejorar la competitividad de los destinos y la mejora de la eficiencia de las empresas turísticas a través de la innovación. No obstante, lejos de limitarse a la persp...
Article
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The present study explores the imagery of mountain tourism destinations. The research is based on customer-based brand equity and destination choice models, and addresses destination imagery through the concepts favourite destination (FD) and autobiographical memory. Through an online, multilingual survey, 711 responses, consisting of words, associ...
Article
One of the strategies to be followed by companies in the global market is internationalisation, especially if they want to expand and become more competitive. For this, they must concentrate on products and services with higher added value. The incorporation of technological content is critical in this process. Therefore, the technology sector is o...
Article
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RESUMEN El concepto de gamificación forma parte en la actualidad de diversas disciplinas, ya que se puede aplicar a campos como la educación, salud, bienestar o turismo. Ante la actual sociedad digitalizada, su uso se convierte en una solución que motiva y mejora la experiencia de los usuarios, llegando a ser un campo emergente multidisciplinario....
Article
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Turismo y eventos no son un fenómeno reciente, lo que es novedoso es la importancia y la influencia de los eventos en la imagen del destino. Los eventos estimulan el desarrollo de los destinos, son instrumentos de construcción de imagen de un territorio, aumentan la visibilidad turística y complementan la promoción turística. En la oferta de evento...
Chapter
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In the age of smart cities, user-generated content is key to consumers’ decision-making. However, there are no specific studies on the influential role of these contents in the choice of hotels. Research in this area is of great importance, since there are countries without an official classification system, others where the official classification...
Article
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La comunicación es una herramienta clave para hacer llegar la información de los productos y servicios al consumidor. Además, ésta debe adaptarse a las nuevas tendencias del consumidor, inmerso en el mundo de Internet y de las nuevas tecnologías. Aparece así el concepto de comunicación 2.0 y las herramientas que integran dicho término: páginas webs...
Article
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As foreseen by Cooper, Fletcher, Wanhill and Shepherd (2002), Internet has continuously increased the importance of marketing for public and private tourism organizations, especially on what concerns to attracting and retaining customers. Web-based resources have been integrated into marketing strategies within all sectors of economy, including tou...
Article
Green jobs have been introduced in different industries and sectors as a result of the current sustainable trend. These seek both social and environmental improvements, while its implementation generates new jobs. The construction industry has been the first specific sector of the economy that was addressed in the Green Jobs initiative of the Inter...
Chapter
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El sector turístico y de la hostelería está muy presente en los ámbitos de estudio de comidas y bebidas, ya que el turismo depende de los segundos (Wood, 2007). Los turistas podrían viajar sin visitar un monumento o un lugar, pero nunca sin comer. Además, la literatura de motivación de viaje defiende que los turistas tienden en general a estar en c...
Article
Full-text available
La comunicación es una herramienta clave para hacer llegar la información de los productos y servicios al consumidor. Además, ésta debe adaptarse a las nuevas tendencias del consumidor, inmerso en el mundo de Internet y de las nuevas tecnologías. Aparece así el concepto de comunicación 2.0 y las herramientas que integran dicho término: páginas webs...
Article
Full-text available
In the recent context of environmental sustainability awareness, a new trend has emerged in the construction industry: the use of green energy and green jobs. Such practices are particularly frequent in the mentioned sector, precisely because it is amongst those with the greatest energy use and workforce demand. Such a trend characterizes the green...
Article
Nanoparticles are increasingly present in a greater number of sectors, from construction, medicine or pharmacy to the textile or automotive sector. Their use is increasing due to their special properties and benefits, but their negative effects on human health and the environment must not be ignored. Therefore, it is necessary to use specific envir...
Chapter
El World Travel and Tourism Council ya en 2014, alertó sobre el impacto del análisis de los big data en la industria de los viajes y del turismo, y, destacó, que los big data no substituyen la creatividad, pero nuevas competencias deben ser adquiridas para sacar el máximo partido a éstos. Realmente, en la actualidad, el análisis de los big data cen...
Chapter
Los destinos turísticos ofrecen actualmente una oferta turística cada vez más variada y atractiva, buscando así ser competitivos en el actual mercado global que es el turismo. Pero esto no es suficiente, es necesario dar a conocer y difundir dicha imagen, por lo que los destinos intentan elaborar estrategias comunicativas que lleguen al mayor númer...
Conference Paper
La literatura científica vinculada al área de contabilidad abarca numerosas líneas de investigación. Entre todas ellas, la presente investigación se centra en la contabilidad ambiental. Por una parte, ante la actual preocupación social ligada a la sostenibilidad y preservación de los recursos para generaciones futuras, y por otra, ante la inclusión...
Conference Paper
Turismo y eventos no son un fenómeno reciente, lo que es novedoso es la importancia y la influencia de los eventos en la imagen del destino. Los eventos estimulan el desarrollo de los destinos, son instrumentos de construcción de imagen de un territorio, aumentan la visibilidad turística y complementan la promoción turística. En la oferta de evento...
Book
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Es costumbre decir que una imagen vale más que mil palabras. Pero, en el presente libro, un conjunto de 18 investigadores, portugueses y españoles, ¡ha necesitado escribir más de 70 mil palabras para analizar y describir la imagen de destino y su papel en la promoción turística! Es cierto que no se trata únicamente de la imagen de destino stricto s...
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SUMARIO: I. INTRODUCCIÓN: ENTENDER LA IMAGEN DEL DESTINO TURÍSTICO. II. FORMACIÓN DE LA IMAGEN DEL DESTINO TURÍSTICO. 1. Claramente inducidos I. 2. Claramente inducidos II. 3. Disfrazadamente inducidos I. 4. Disfrazadamente inducidos II. 5. Autónomos. 6. Orgánicos no solicitados. 7. Orgánicos solicitados. 8. Orgánicos. III. PROCESAMIENTO Y ALMACENA...
Preprint
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Indexed in Emerging Sources Citation Index (Clarivate Analytics), Google Scholar, Latindex, REDIB, RCAAP, OAJI and DRJI. Editors: Jorge Remondes, ISVOUGA, Portugal Maria Isabel Andres Marques, Universidade Lusófona do Porto, Portugal Lucília Cardoso, Universidade Lusófona do Porto, Portugal Jean-Claude Morand , International Federation for IT and...
Article
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Resumen: Las movilidades diaspóricas de retorno de corto plazo que tienen por finalidad la conexión con la patria son los principales factores de motivación de flujos turísticos para los migrantes y sus descendientes que desean (re)encontrar sus raíces, (re)experimentar la antigua tierra natal y (re)ubicar su identidad. Portugal es tradicionalmente...
Chapter
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O filme turístico, através da indução de imagens que encenam experiências sensoriais, é um meio cada vez mais utilizado para motivar os turistas a consumir destinos e produtos turísticos. É um meio de indução perfeito neste novo mercado de emoções em que os turistas procuram vivenciar nos destinos experiências sensoriais únicas e “autênticas”. O pr...
Presentation
Full-text available
This study aims to analyse the contents of tourist imagery related to two highly desirable but contrasting destination categories: Dream destinations and Favourite destinations. The former category refers the places that one never visited but desires to visit in the future; while the later concerns those locations one already visited and liked the...
Presentation
This study aims to analyse the contents of tourist imagery related to two highly desirable but contrasting destination categories: Dream destinations and Favourite destinations. The former category refers the places that one never visited but desires to visit in the future; while the later concerns those locations one already visited and liked the...
Conference Paper
Full-text available
Nowadays, tourism imagery concept is becoming a cutting-edge topic of research, since all tourism destinations are competing in the global market using digital and audio-visual media, trying to generate positive impressions in large audiences. Concomitantly, as people are steeped in sensory information about tourist destinations, it is important to...