Luca Tangi

• Master of Engineering
• Project Officer at European Commission

This study examines the relationship between strategic management (SM) practices and performance in public sector innovation, focusing on Public Procurement of Innovation (PPI) as a policy mechanism to address societal challenges. Analyzing data from 185 PPI projects in Italy using Structural Equation Modelling, the findings show that strategic goa...

Purpose – This study aims to systematically explore the anticipated realisation of public values through blockchain technology (BCT) within the European public sector. Its purpose is to offer a comprehensive analysis of BCT implementations, focusing on the various expected public values and understanding how these expectations shape the adoption of...

In an era of digital governance, the use of automation for individual and cooperative work is increasing in public administrations (Tangi et al., 2022). Despite the promises of efficiency and cost reduction, automation could bring new challenges to the governance schemes. Regional, national, and local governments are taking measures to regulate and...

This report provides the result of a research study conducted within the context of the Public Sector Tech Watch, an observatory developed by DG DIGIT, with the support of the Joint Research Centre (JRC), that provides a knowledge hub and a virtual space where public administrations, civil society, GovTech companies and researchers can find and sha...

Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve the management of internal activities and the delivery of public services. However, realizing its potential depends on the proper implementation of the technology, which is characterized by unique factors, that afford or constrain its use. What these f...

Governments have been putting forward various proposals to stimulate and facilitate research on Artificial Intelligence (AI), develop new solutions, and adopt these technologies within their economy and society. Despite this enthusiasm, however, the adoption and deployment of AI technologies within public administrations face many barriers, limitin...

Time is now mature for researching AI implementation in the public sector, creating knowledge from real-life settings. The current paper goes in this direction, aiming to explore the challenges public organizations face in implementing AI. The research has been conducted through eight in-depth case studies of AI solutions. As a theoretical backgrou...

Cet article adopte une approche quantitative et holistique pour élaborer un modèle d’e-maturité dans les administrations locales, défini comme la mesure dans laquelle les technologies imprègnent la prestation de services publics. En outre, l’étude apporte de nouvelles preuves quant aux performances associées à différents niveaux d’e-maturité. Pour...

This report provides an overview and analysis of the status of blockchain technology implementation in Europe’s public sector. An inventory of 167 blockchain technology use cases from national, regional and local European governments map the use of blockchain technology in public services. Each use case provides insights into the level of adoption...

EUR 31083 EN This publication is a Technical report by the Joint Research Centre (JRC), the European Commission's science and knowledge service. It aims to provide evidence-based scientific support to the European policymaking process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European...

The article quantitatively investigates the e-maturity of municipalities, defined as the extent to which a public organisation uses Information and Communication Technologies (ICT) for delivering public services. We first question existing e-maturity models and then propose a new method for assessing e-maturity based on the usage of digital service...

This publication is a Science for Policy report by the Joint Research Centre (JRC), the European Commission's science and knowledge service. It aims to provide evidence-based scientific support to the European policymaking process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European Comm...

We investigate how AI introduction affects public entities at the micro-level, hence the roles, competences and tasks of the agents involved. In doing so, we rely on the organizational design theory and we focus on a specific AI solution (chatbot) implemented within a defined microstructure, the customer service department. Using data collected thr...

The implementation of Artificial Intelligence (AI) in public settings is not a new topic. However, only recently it gained momentum, and practitioners started investigating the potentialities of this technology also within the public boundaries. Public sector plays a pivotal role in AI development both considering legislation advancement and applic...

Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by quantitativ...

Public organizations must face complex political, societal and legal issues to introduce Artificial Intelligence (AI) in order to support their proper functioning. In fact, an high level of transparency and fairness is demanded in AI-enabled decision-making processes in public organizations since the relative projects are taxpayer founded. These fe...

This article undertakes a quantitative and holistic approach to frame a model of e-maturity in local governments, defined as the extent to which technologies permeate public service delivery. Moreover, the study adds evidence on the performance associated with different levels of e-maturity. In so doing, we collect survey data from 814 Italian loca...

EUR 30868 EN This publication is a technical report by the Joint Research Centre (JRC), the European Commission's science and knowledge service. It aims to provide evidence-based scientific support to the European policymaking process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European...

Several governments are actively encouraging their administrations to deliver public services exclusively through digital channels. This strategy consists of putting in place a series of complex and specific actions that bring into play numerous actors, to ensure that users are willing to accept digital channels and that weaker users are not disadv...

The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and leading t...

Italian government has encouraged its Public Administrations to deliver public serves only by the e-government channels since 2014. Few Italian Local Governments in the last years carried out this transformation, delivering some of their service only online. Such process challenged and forced Local Government to modify their behaviours, practices a...

Italian Government has encouraged its Public Administrations to deliver public serves only by the e-government channels since 2014. Few Italian Local Governments in the last years carried out this transformation, delivering some of their service only online. Such process challenged and forced Local Government to modify their behaviours, practices a...