Luca Gastaldi

• PhD in Management
• Professor (Associate) at Politecnico di Milano

Digital platforms continue to be a focal point for scholars and practitioners, with growing attention being paid to the dynamics that shape platform leadership. Against this backdrop, blockchain technology emerges for its disruptive potential, offering attractive opportunities for collaboration through shared infrastructure, and arguably remodellin...

Mobile payments provide several benefits, for consumers and merchants alike. Yet, on a worldwide scale their usage is still low. Also, the barriers to mobile payment usage are still a rather unexplored topic in the literature, which is instead focused on adoption behavior. Accordingly, our objective is to investigate the factors that hinder mobile...

Purpose - Since Covid19 outbreak, several organizations are increasingly implementing forms of remote working. In this new normal, it is necessary to understand how organizations may guarantee the attachment of their employees to their job roles. This study argues that an ongoing frequency of interaction between supervisor and their collaborators,...

Purpose Today, companies are struggling to develop their human resources analytics (HRA) capability, although interest in the subject is rapidly increasing. Furthermore, the academic literature on the subject is immature with limited practical guidance or comprehensive models that could support organisations in the development of their HRA capabili...

e‐Facilitation services are one of the instruments employed by policymakers to foster digital inclusion. Literature has hypothesized several benefits stemming from these services, including positive effects on the tutors (e‐Facilitators) in terms of competences and employability. Our study takes advantage of a new e‐Facilitation program implemented...

Purpose This study explores the impact of transformational leadership on work engagement within remote work settings. More specifically, we investigate whether supervisor’s perceived digital communication skills moderate the relationship between perceived supervisor support and work engagement. Design/methodology/approach Moderated mediation model...

Purpose - This paper sheds light on the factors facilitating the digital transformation (DT) of companies, examining the empirical evidence according to a new and original dual lens: the internal and external marketing management perspective. Design/methodology/approach - Through an explorative research design based on semi-structured interviews,...

Purpose This paper analyzes employees’ perceptions of data collection processes for human resource analytics (HRA). More specifically, we study the effect that information sharing practices have on employees’ attributions (i.e. benevolent vs malevolent) through the perceived legitimacy of data collection and monitoring processes. Moreover, we inves...

Background: Digitalization transforms the way in which interdependent work is coordinated, especially in healthcare settings. This work deepens the effect of teleconsultation use on health professionals’ coordination. For this aim, we rely on Relational Coordination Theory (RCT), which explores coordination as an interactive process among group par...

Frame of the research: Digital payments have gained popularity over the last decade. Several governments have introduced policies to foster the usage of digital payments by consumers, with the goal of curbing tax evasion. Nevertheless, cash is still predominant. This raises questions about the factors that can promote the usage of digital payments...

Digital platforms are increasingly dominating markets by bringing together two or more groups of users and facilitating the exchange of value between them. Although several significant issues concerning the dynamics of digital platforms have been addressed, much of the research effort has focused on the platform owner. On the other hand, research o...

Transactional platforms have emerged over the last decades as a dominant business configuration, receiving substantial attention from scholars and practitioners in several fields. Despite their pivoltal role, several transactional platforms fail in the launching phase, given the difficulties of reaching a critical mass and igniting cross-side netwo...

Purpose: This paper analyses employee's perception of data collection processes for Human Resource Analytics (HRA). More specifically, we study the effect that information sharing practices have on employee's attributions (i.e. benevolent vs malevolent) through the perceived legitimacy of data collection and monitoring processes. Moreover, we inves...

Scholars and policymakers have long identified stakeholders whose activities should help reduce digital inequalities; these include "outreach initiatives", where organizations proactively go beyond their traditional boundaries to reach marginalized citizens. However, few studies have attempted to quantitatively evaluate the impact of this approach....

This paper aims at analysing employee's perception of data collection process for Human Resource Analytics (HRA). First, the research studies the effect that information sharing practices have on employee's attributions (benevolent vs malevolent) through the perceived legitimacy of data collection process. Second, it investigates whether employee's...

Digital Transformation (DT) introduces new challenges and opportunities to which traditional business leaders must respond promptly by nurturing the development and the interplay among three microfoundational components: organizational structures, procedures, and individuals. We explore the dynamics established among these three components through...

Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve the management of internal activities and the delivery of public services. However, realizing its potential depends on the proper implementation of the technology, which is characterized by unique factors, that afford or constrain its use. What these f...

Blockchain is becoming an increasingly relevant topic and companies are beginning to build business solution using this technology. Despite the relevance of the changes that blockchain could bring to business and management, current research is still predominantly focused on technological aspects and practical applications. Knowledge is lacking als...

Government as a Platform (GaaP) promises better and more efficient public services. More and more countries are applying the approach to eGovernment development. However, there is scant empirical evidence on how to properly implement GaaP in practice. In particular, most of the literature focusses on the adoption in individual countries. We address...

Gender discrimination is still present in today's labour market, and its perception by employees can have a strong impact on employee outcomes and attitudes. The purpose of this study is to examine which types of employees perceive gender discrimination the most and what the results are in terms of employee outcomes and attitudes. To this end, the...

Mobile payments provide several benefits, for both consumers and merchants, from increased convenience, security, and speed to reduced transaction costs and higher customer loyalty. Nevertheless, the usage of mobile payments worldwide is still low. Accordingly, the objective of this paper is to investigate the factors that hinder mobile payment usa...

Although telemedicine practices may be traced back to decades ago, their real potential has only been recognized during Covid-19 outbreak. As the pandemic has abated, the implementation of telemedicine has revealed many managerial considerations that are crucial for its optimal deployment. The technical and social connotation of telemedicine has be...

Nearly 20 years ago, industry started engaging with the open innovation paradigm as a new mindset to foster innovation and think about leveraging the opportunities offered outside the company boundaries. Today, the shift from a mostly close to a much more open mindset is almost done, but new opportunities and challenges are still arising. Digital t...

Purpose This paper explores how adaptive organizations, companies capable of continuously adapting their organizational model, dynamically solve the universal problems of organizing. Design/methodology/approach The authors applied grounded theory to data acquired from six interpretative case studies, collected in two rounds of interviews (15 in to...

Short Bio Francesco Olivanti is a PhD Candidate in Management Engineering and a researcher at the Digital Agenda Observatory of Politecnico di Milano. His research focuses on public policies and on innovation in the public sector, especially in education and skills. In particular, he investigates: which policies are most effective in developing ski...

By integrating different theoretical perspectives, this research investigates how digital transformation affects the innovation process of organizations. In doing so, we rely on four exploratory case studies by Italian museums entering this transformation to draw on and integrate ideas from the framework proposed by Appio et al. (2021). We adopt th...

Purpose of the paper: This empirical study investigates the relationship between job autonomy, temporal flexibility and the psychological well-being of employees, as represented by work engagement and job satisfaction, and mediated by work-life balance within a forced remote working context. Methodology: A quantitative approach was adopted. The dat...

Numerous studies highlight that design thinking is being elevated to the strategic level, on the one hand, propelling designers to the top hierarchical level of the organization, on the other hand, making non‐design functions part of design‐based processes. The increasing adoption of design thinking has transformed how firms implement the related p...

Purpose This paper aims to provide a helpful tool for those who plan to implement blockchain-based solutions for the governance of the electronic medical record (EMR) in health-care settings. The goals are to identify each type of stakeholders involved in these projects and to clarify the relevance, to achieve success, of their readiness, intended...

Drawing on Social Exchange Theory, this paper investigates the relationship between perceived organizational support, perceived supervisor support and performance extra-role mediated by work engagement within a remote working context. Simultaneously, this research investigates how the frequency of digital interaction impact on perceived supervisor...

Digital platforms are increasingly relevant and continue to receive attention from scholars and practitioners. A key aspect that gained the interest of researchers is the role of the platform owner and how its dominant position can negatively influence the ecosystem of actors involved in the platform. However, a new technology that emerged in the l...

Research demonstrates that high Employee Engagement (EE) sustains job satisfaction and performance among staff. This literature review analyses the evolution of EE, highlighting the theoretical frameworks used to explain the concept, the measurement scales adopted by researchers and the principal antecedents and outcomes relating to EE that have be...

The article quantitatively investigates the e-maturity of municipalities, defined as the extent to which a public organisation uses Information and Communication Technologies (ICT) for delivering public services. We first question existing e-maturity models and then propose a new method for assessing e-maturity based on the usage of digital service...

We investigate how AI introduction affects public entities at the micro-level, hence the roles, competences and tasks of the agents involved. In doing so, we rely on the organizational design theory and we focus on a specific AI solution (chatbot) implemented within a defined microstructure, the customer service department. Using data collected thr...

Several studies demonstrated how work engagement positively impact on individuals and organizations, and how social variables-such as supervisor support and transformational leadership-positively impact on engagement. However, we have scant empirical evidence of these relationship in highly remote settings. During the Covid19 outbreak, many organiz...

Interest in HR Analytics (HRA) has dramatically increased in the past years. Despite the disruptive potential of HRA, however, the literature studying this topic is characterised by great confusion around its conceptualisation and domain boundaries. This paper aims at reporting a comprehensive scoping review of HRA literature, defining its boundari...

Digital platforms represent one of the pillars of the modern economy and they have been widely discussed in the literature. We can observe a certain consolidation in approaches to create a platform and manage different sides of a platform in order to succeed. Recently, after a long process of conceptualization, this kind of platforms is also appear...

Introduction: Chimeric antigen receptor (CAR) T-cell therapies are novel immunotherapies for the treatment of hematologic malignancies. They are administered in specialized centers by a multidisciplinary team and require the careful coordination of all steps involved in manufacturing and using cellular therapies. The Maturity Model (MM) is a tool d...

With the advent of the Digital Transformation, Healthcare Systems have switched from paper to electronic health records (EMR). However, there are few critical issues related to data governance (e.g., transparency of data, traceability, immutability, privacy and security) that need to be addressed in the upcoming years. Blockchain (BT) is a decentra...

The implementation of Artificial Intelligence (AI) in public settings is not a new topic. However, only recently it gained momentum, and practitioners started investigating the potentialities of this technology also within the public boundaries. Public sector plays a pivotal role in AI development both considering legislation advancement and applic...

The transition to “Industry 4.0″ and the adoption of Smart Technologies (STs) are generally driven by expectations of gains in productivity, better control over operations and supply chain processes and, therefore, improved competitiveness. These factors are important to achieve success, but sustainable competitive advantage depends on a company's...

Public organizations must face complex political, societal and legal issues to introduce Artificial Intelligence (AI) in order to support their proper functioning. In fact, an high level of transparency and fairness is demanded in AI-enabled decision-making processes in public organizations since the relative projects are taxpayer founded. These fe...

Platform-based business ecosystems are becoming increasingly relevant and continue to receive attention from scholars and practitioners. A key aspect that gained the interest of researchers is the role of the platform provider and how its dominant position can influence the ecosystem of actors involved in the platform. However, a new technology tha...

This paper looks at the YouTube platform and its ecosystem of content creators. The aim is threefold: (1) investigating how the relationship between a content creator and the surrounding ecosystem of services evolves as the content creator grows on the platform; (2) understanding how policies and control from YouTube affect content creators; (3) un...

Blockchain is becoming an increasingly relevant topic and companies are beginning to build business solution using this technology. Despite the relevance of the changes that blockchain could bring to business and management, current research is still predominantly focused on technological aspects and practical applications. Knowledge is lacking als...

Despite the benefits of the advent of Digital Transformation, and the consequent transition to the electronic medical record, there are few critical issues related to data governance, such as data transparency, traceability, immutability, privacy, and security. Blockchain is an innovative technology with the potential to address such issues. The st...

Companies' capabilities to experiment continuously and ambidextrously have an enabler for growth. Scientific literature focused on experimentation and ambidexterity separately, thus not investigating how effective experimentation can be implemented to achieve ambidexterity. Moreover, most of the empirical evidence comes from digital companies, thus...

This article addresses the orchestration of scientific communities, which encompass a variety of competing and/or collaborating autonomous actors-mainly universities and researchers-which aim at developing theory. Scientific communities-which are part of more comprehensive scientific ecosystems, comprising also public and private organizations, civ...

The COVID-19 pandemic has helped to move many daily activities online that could hardly have been conducted in respect of social distancing, from education to free time, to recreation, to contact with friends. The public sector has also suffered from this need by responding with great acceleration on existing digital public services and by facilita...

Industry 4.0" aims to increase competitiveness and it is generally fostered by increasing efficiency within operational processes. Nevertheless, sustainable competitive advantage depends on a company's ability to exploit its current assets while simultaneously exploring new ways of producing value, i.e. being ambidextrous. In this paper we wonder w...

Platform based business ecosystems are becoming increasingly relevant and continue to receive attention from scholars and practitioners. A key aspect that gained the interest of researchers is the role of the platform provider and how its dominant position can influence the ecosystem of actors involved in the platform. However, a new technology tha...

Research demonstrates that high levels of Employee's Engagement (EE) sustain individuals' job satisfaction and performance (both in-role and extra-role). This literature review analyses the evolution of EE, highlighting the principal antecedents progressively considered in relation to It and the dynamic conceptualization of engagement. This work re...

Platform based business ecosystems are becoming increasingly relevant and continue to receive attention from scholars and practitioners. A key aspect that gained the interest of researchers is the role of the platform provider and how its dominant position can influence the ecosystem of actors involved in the platform. However, a new technology tha...

Several governments are actively encouraging their administrations to deliver public services exclusively through digital channels. This strategy consists of putting in place a series of complex and specific actions that bring into play numerous actors, to ensure that users are willing to accept digital channels and that weaker users are not disadv...

The transition from the concept of "own economy" to the concept of "shared economy", as a result of the pervasive use of digital technologies, has led organisations to start dealing with change management in a collaborative way. This change of perspective reflects the shift from a network approach towards an ecosystem approach, the latter allowing...

This article addresses the orchestration of scientific ecosystems, which encompass a variety of competing and/or collaborating autonomous actors-including researchers, universities and industrial firms-which aim at developing theory. Scientific ecosystems are a very interesting subject to be studied because some of their features-specifically data...

This study gathers evidence on the interplay between the institutional and individual factors to explain which one may influence the use of a digital solution within hospitals. Data have been collected through a survey administered to nursing coordinators in an Italian Hospital in Italy. A total of 137 responses had been received. The analysis carr...

Hyland and Boer (2006) introduced the "continuous innovation stool", describing continuous innovation in terms of operational, innovation and strategic capabilities. They hypothesized that the better a firm aligns, coordinates and/or integrates the functions responsible for these areas, the higher and more sustainably the firm will perform. The pur...

The paper organizes the scientific contributions to rigorously define Exponential Organizations (ExOs). A systematic literature review allowed highlighting some fundamental relationships and to develop the first attempt of a conceptual framework on these organizations.

The implementation of hospital-wide Electronic Medical Records (EMRs) is still an unsolved quest for many hospital managers. EMRs have long been considered a key factor for improving healthcare quality and safety, reducing adverse events for patients, decreasing costs, optimizing processes, improving clinical research and obtaining best clinical pe...

Purpose As various scholars have pointed out, the exponential growth in digital technologies has resulted in significant improvements to many business processes, and has also played a significant role in the field of innovation. The purpose of this paper is to organise the contributions of this special issue according to a framework that considers...

Frequent itemset mining is today one of the most popular data mining techniques. Its application is, however, hindered by the high computational cost in many real-world datasets, especially for smaller values of support thresholds. In many cases, moreover, the large number of frequent itemsets discovered is overwhelming. In some real-world applicat...

Objectives: Hospital wards are required to exploit current knowledge and explore for new knowledge. Ambidexterity (i.e., the capability to combine both exploitation and exploration) is a major issue in healthcare as result of the growing expectations that hospitals wards have the capability to manage the trade-off between high-quality delivery of...

Italian government has encouraged its Public Administrations to deliver public serves only by the e-government channels since 2014. Few Italian Local Governments in the last years carried out this transformation, delivering some of their service only online. Such process challenged and forced Local Government to modify their behaviours, practices a...

Italian Government has encouraged its Public Administrations to deliver public serves only by the e-government channels since 2014. Few Italian Local Governments in the last years carried out this transformation, delivering some of their service only online. Such process challenged and forced Local Government to modify their behaviours, practices a...

Design Thinking (DT) is spreading out in the managerial community as an alternative way to innovate products and services respect to the classical stage-gate model mostly linked to technology-push innovative patterns. At the same time few disruptive technologies – like Artificial Intelligence (AI) and machine learning – are impacting the ways compa...

Despite their potential, the adoption of wearable devices has been relatively slow when compared to other digital technologies. This paper investigates, grounding on the Theory of Planned Behavior, the adoption by end users of digital technologies for lifestyle monitoring. Data on consumers' perception and usage of wearable devices have been collec...

The literature on flexible work practices has not yet evaluated in detail how the characteristics of a job affect job satisfaction. This study makes a distinction between two types of flexible work practices according to their aims: the accommodation of employees’ personal lives (employment practice) and the operational reasons of a firm (work prac...

The increasing use of messaging applications such as WhatsApp for both social and personal purposes has determined an increase in the widespread use of these technologies, even in healthcare. A growing number of healthcare professionals have adopted WhatsApp in their daily work in order to share information with peers and patients. Past research ha...

Mode of WhatsApp usage with patients. (DOCX)

Perceived benefits about WhatsApp usage between healthcare professionals. (DOCX)

Perceived benefits related to WhatsApp usage with patients. (DOCX)

Perceived threats about WhatsApp usage between healthcare professionals. (DOCX)

Perceived threats related to WhatsApp usage with patients. (DOCX)

Personal use of WhatsApp. (DOCX)

Mode of WhatsApp usage between healthcare professionals. (DOCX)

The advent of digital innovations and the increasing importance of value co-creation are driving many firms to redesign their business models through the adoption of digital multi-sided platforms. Some researcher focused on the antecedents of business model design, i.e. the viewpoints that should be taken into account before outlining the business...

Hyland and Boer (2006) describe continuous innovation in terms of operational, innovation and strategic capabilities. They hypothesize that the better a firm aligns, coordinates and/or integrates the functions responsible for these areas, the higher and more sustainable the firm will perform. The purpose of this paper is to test the "continuous inn...

Attention to Two-Sided Markets and digital platforms is growing both from scholars and practitioners due to their ability to rapidly scale up and challenging existing traditional businesses. In the field of technological development, huge attention has been offered to strategic alliances and interfirm collaborations to create standards and dominant...

The advent of digital innovations and the growing relevance of value co-creation are pushing many firms to redesign their business models through the development of digital multi-sided platforms. Some scholar focused on business model design antecedents, i.e. the aspects that should be taken into account before designing the business model. Through...

Nowadays innovation processes are increasingly ecosystem-based. A lot of research focus on how a firm can became the hub of an innovation ecosystem, orchestrating the activities of other actors. Few studies deepen the pivotal role that policymakers can play in the development of innovation ecosystems. This study describes how a governmental organis...

The role of exploration and exploitation, alone or combined with each other (ambidexterity), in the healthcare setting is relevant today, since hospitals are experimenting new organisational designs aimed at improving their capability to manage the tension between high-quality delivery of care and cost-containment. In this view, the present paper f...