Liza Potts

Liza Potts
Michigan State University | MSU · Department of Writing, Rhetoric, and American Cultures (WRAC)

PhD in Communication and Rhetoric

About

51
Publications
4,918
Reads
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558
Citations
Citations since 2017
12 Research Items
337 Citations
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20172018201920202021202220230102030405060
20172018201920202021202220230102030405060
Introduction
Researching digital rhetoric, participatory culture, dh, hacktivism, fans, & social user experience.
Additional affiliations
August 2011 - present
Michigan State University
Position
  • Professor (Associate)

Publications

Publications (51)
Book
Social Media in Disaster Response focuses on how emerging social web tools provide researchers and practitioners with new opportunities to address disaster communication and information design for participatory cultures. Both groups, however, currently lack research toolkits for tracing participant networks across systems; there is little understan...
Article
In this paper, we describe the issues surrounding the use of various hashtags by Twitter users who are attempting to exchange information about recent natural disasters. During these disasters, hashtag usage was somewhat mired by inconsistent formats, spellings, and word ordering. This paper argues for systems that can help bridge this issue by cre...
Article
During the aftermath of recent disasters (both natural and human made), people have communicated by cobbling together available social software resources—relying on the capabilities of Internet tools such as blogs, news sites, and Flickr. Examining the use of social software taking place after the London bombings of July 7, 2005, I propose a method...
Article
Purpose: The case studies in this article look at user experience issues surrounding authorized and unauthorized media distribution, describing how researchers and practitioners can trace these experiences to learn how to empower social media participants rather than criminalize them. Method: By using Actor Network Theory (ANT) to look specifically...
Chapter
This chapter examines the evolution of Twitter from a platform for sharing ideas to one where users can engage in disruptive, negative, or nefarious activities because of platform features. We articulate this development by distinguishing Twitter’s primary design from its current deceptive use, particularly through an exploration of how users sprea...
Article
Full-text available
bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background: In this article, we address the use of metatags as a form of community knowledge formation and gatekeeping within digital platforms. Situating the case: The subReddit KotakuInAction is a well-known hub of the GamerGate community on Reddit,...
Conference Paper
This experience report describes how our team restructured a cultural heritage website as part of our overall goal to become a more welcoming, equitable space for diverse community members. We describe the traditional categories that stakeholders have used in the past, why those categories caused concern, and discuss how restructuring the site's in...
Conference Paper
Founded in 1994, Sherlockian.net is a community portal and archive dedicated to the Sherlock Holmes community. In 2016, founder Christopher Redmond retired and entrusted the site to Liza Potts and WIDE Research, a digital humanities lab at Michigan State University. In this experience report, we outline how the participatory strategies of our proje...
Article
Full-text available
"In the end, GamerGate activism resembles a churn of constant invention, moving from one celebrity to another, whether as friend or foe . Rather than possessing a single, authoritative argument, GamerGate welcomed whatever argument caught fire."
Conference Paper
Building a digital book is a process in which the author must do the scholarly work of an extended article or monograph plus the application work of building a website, app, or other kind of interactive system to display the scholarship. Like many digital humanities projects, building a digital book can take a team effort. This experience report di...
Conference Paper
This paper outlines methods, implications, and challenges from a 2-year research project coordinated between a university research center and a practitioner community. Using a "recursive participatory mentoring model," (Sullivan et al., 2015, p. 7) our team worked with Ladies that UX (LTUX), an international organization focused on mentoring women...
Article
Full-text available
This article describes graduate mentorship experiences at the Writing, Information, and Digital Experience (WIDE) research center at Michigan State University and offers a stance on graduate student mentorship. It describes WIDE’s mentorship model as feminist and inclusive and as a means to invite researchers with different backgrounds to engage in...
Book
Rhetoric and Experience Architecture represents the evolving ideas of an emerging area of study. Experience architecture focuses on the research and practice of creating technologies, products, policies, and services that serve the needs of various participants. Experience architecture addresses issues of usability, interaction design, service desi...
Conference Paper
In this poster, we describe a notation system developed for rapid usability testing. Using an agile development framework, this notation system gives both practitioners and researchers the tools necessary to generate and interpret user feedback in a timely manner to create better, more successful experiences for users.
Conference Paper
In this paper, we describe the project management systems and workflows of a university research center. Using a feminist approach that values open collaboration, communication, and flattened hierarchies, we generated two distinct project management approaches to address issues of communication and task management.
Conference Paper
This paper describes the use of social media during times of disaster. The Mumbai Attacks 2008 and the Paris Attacks of 2015 are used as examples of how data is validated into information and redistributed as community knowledge. Examining the tweets, Google tools, Vines, and postings of participants during these events, this paper argues for creat...
Article
Background: This teaching case describes the evolution of a course on content strategy aimed at advanced undergraduates and graduate students in the digital and professional writing programs at Michigan State University. The course has gone through three major shifts to reflect corresponding shifts in focus among professional and technical communic...
Conference Paper
In this experience report, we discuss our experiences in negotiating participant-based research in industry projects. For the past twenty years, academics and practitioners of participant-based research have worked to integrate practices and methods to improve the user experience of products and services. While it is clear that industry is seeing v...
Conference Paper
Technical Communication as an academic field is complex and in need of well-mentored faculty. This article reports on an initiative to improve mentoring of faculty and practitioners that has been underway for three years. We have focused on listening to needs expressed by women in Technical Communication (#womeninTC), comparing what they expressed...
Article
http://technorhetoric.net/19.3/topoi/potts/
Conference Paper
Throughout the world, every day people are participating in sanctioned and unsanctioned memory making activities in public spaces. Due to their ever-changing status, sites of public memory are difficult to capture and archive. This poster brief focuses on determining methods for successfully recording the changes in these spaces using various digit...
Conference Paper
In this paper, we describe methods for evaluating the ethics of agile ethnographic research. The large variety of how the term ethnography is used and a lack of a clear scope of associated activities limits the capacity for communication design researchers to accurately and ethically conduct ethnographic field research in various settings. This pap...
Conference Paper
In this paper, we describe the rhetorical construction of two community sites and analyze how these sites support the information sharing practices of these communities. By examining activity on web-based discussion boards reddit and 4chan, we show how these spaces are developed and shaped over time by participants making rhetorical moves in order...
Conference Paper
Full-text available
This experience report describes core values and approaches to teaching and developing programs in User Experience (UX). What binds these values and approaches together is a deep engagement with ongoing trends and best practices in the field of UX over the past several decades. Examples offered are contextually embedded, yet each expression is cons...
Article
This issue considers the question of what are (or should be) the major current research problems that researchers within Design of Communication should be addressing.
Article
As usability experts describe the appropriate models for writing in digital, they consistently express the need to write in a user-centric format. While I agree with the importance of efficient navigation in Web content, I suggest that user-centric writing ...
Article
Supporting the next generation of design of communication scholars is a core mission for Communication Design Quarterly. Beginning with this issue, we hope to highlight the exciting research that our younger generations are contributing to the field.
Article
Social web tools are being leveraged by participants to communicate throughout their workday as well as during times of crisis. Using the London Bombings of 7 July 2005 as a case study, this chapter illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active particip...
Conference Paper
In this poster, we describe a how we use social web tools to track, trace, and respond to foodborne illness. Using a combination of data streams, analytical tools, bots, and dashboards, we propose solutions to the current challenges facing government officials, NGOs, and everyday people.
Article
Welcome to your newly redesigned SIGDOC newsletter. Nearly a year ago, we began having conversations about publishing opportunities for cutting-edge (and often bleeding-edge) research in our field. The kind of work that includes pilot studies, exploratory research happening inside labs, centers, and in the field. The kind of work that has trouble g...
Article
Recent events in digital culture are changing the ways in which artists and fans are able to interact. By resisting traditional labels as a musician and performer, Amanda Palmer has set out to redefine the ways in which artists and their audiences connect. Through her early work as a street performer, Palmer understood the need for a bond between a...
Article
Using the London Bombings of 7 July 2005 as a case study, this paper illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active participants and technologies within the ecosystems of social software. Such visibility provides insight to the designer seeking to optimi...
Article
This article uses both actor network theory (ANT) and activity theory to trace and analyze the ways in which both Twitter and third-party applications support the development and maintenance of meaningful contexts for Twitter participants. After situating context within the notion of a ‘‘fire space’’, the authors use ANT to trace the actors that su...
Conference Paper
This experience report examines the user interface designs of Twitter and selected third party Twitter applications: Tweetdeck and Brizzly. Since participants are using different tools to communicate across the same system, Twitter users have different communication expectations. Evaluating Twitter and these tools based on usability heuristics foun...
Conference Paper
In this paper, we trace and historicize two of the most common contextual research methods: Participant Observation and Contextual Inquiry. In doing so, we describe how these methods have evolved, describe the need for these methods to support Experience Design research, and make the case for interdisciplinary collaboration through clarifying these...
Conference Paper
By examining the use of social software across multiple disasters of the 21<sup>st</sup> century, we can better understand social software use, user-centered design, and trends in communication. Looking across these disasters, we can trace from the early connections made by participants through the channels of the mainstream media up to more recent...
Conference Paper
Effective communication of findings and recommendations to your clients relies upon a shared repository of knowledge available to all members of a multidisciplinary team. Based upon our team's work assessing the communication landscape within a small hospital, this paper presents as a valuable documentation tool, the data inventory, which can serve...
Conference Paper
Traditional software design methodologies focus on diagramming the process flows and system states for specific tasks and technologies. Because the design of social software tools must take into consideration the many technologies, people, and organizations involved in these ecologies, this paper illustrates a new method for diagramming these parti...
Article
This paper discusses a case study underlining the differences between Windows and Web interfaces currently being implemented online. Findings are reported from a recent examination of DotNetNuke, a Web portal system based on Microsoft technologies
Conference Paper
The limits of personal digital assistants (PDAs) encourage information crowding and challenge users' searching skills. Findings are reported from a study of eye movement data from nine users tasked with searching for information on graphical user interface screens, Web pages, and similar screen images. Images varied in information density, color hi...

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