Lisa Hohensinn

Wirtschaftsuniversität Wien | WU · Department of Management

Public administrations invest heavily in the development of 'smart' public services, including autonomous public service robots. Since public service robots are designed to operate unsupervised, robots must interact in an ethically acceptable way with citizens. Robots are often designed to provide a comfortable interaction with citizens, which can...

Building on transparency literature, we theorize that information characteristics such as accessibility of raw data and data source provision influence citizens’ trust in public performance information. Next to the question of whether providing a data source matters, we argue that information provision from a non‐government actor can compensate the...

Many public organizations struggle to adapt to digital transformation. Whereas previous research has identified internal drivers of change, an unpredictable factor from the external environment such as the COVID-19 pandemic can trigger public innovation. In this study, we aim to investigate if and how the COVID-19 pandemic has influenced the digita...

Freedom of information (FOI) laws empower citizens to access public information from public organizations, enhancing government transparency and accountability. Previous studies have evaluated government transparency and FOI compliance based on the proactive release of information and governments' responses to citizens' requests. This study extends...

When public sector challenges are manifold, the citizens act as an important source of performance feedback on government practices. In this article, we explore current public sector challenges as perceived by citizens of five countries (n = 4,182)-Austria, Denmark, Germany, the Netherlands, and New Zealand. We analyze to what extent citizens rate...

In today’s democratic malaise, characterized by decreasing voter turnouts and party memberships and by landslide victories of populists of any kind, nonprofit organizations (NPOs) are sometimes perceived as beacons of hope. One of their societal roles is to serve as schools of citizenship and democracy. Being involved as members, volunteers, employ...

Analyses of comparative survey data can contribute to a more thorough understanding of citizens’ perceptions of and attitudes toward government. Thus, especially in public administration research, survey data can be a valuable research resource. This research note aims at providing an inventory of comprehensive, open-access survey data to advance q...

Under freedom of information (FOI) regulations, public officials are pressured to grant citizens access to public information by responding to citizen information requests. However, despite FOI regulations, information requests are treated with varying bureaucratic attention, resulting in a high number of ignored or overdue requests by public organ...

Unlabelled: Nonprofit organizations (NPOs) contribute to vital neighborhoods by building communities of citizens and acting as intermediaries between citizens and organizations. We investigate how NPOs' engagement in social and systemic integration is shaped by neighborhood characteristics, and how it relates to the organizational practices of man...

Digitale Technologien ermöglichen es öffentlichen Organisationen, Bürger:innen besser in die Planung, Durchführung und die Kontrolle öffentlicher Dienstleistungen einzubinden. Erfolgreich können Beteiligungsplattformen jedoch nur sein, wenn Bürger:innen bereit sind, mit der öffentlichen Verwaltung zusammenzuarbeiten. Daher beschäftigt sich die Lite...

Les graves problèmes budgétaires, la comparabilité insuffisante des informations financières et les demandes croissantes d’un renforcement de l’imputabilité obligent les gouvernements nationaux et les organisations internationales à modifier leurs régimes comptables actuels et à évoluer vers un système de pratiques comptables normalisées. Étant don...

Government organizations increasingly use crowdsourcing platforms to interact with citizens and integrate their requests in designing and delivering public services. Government usually provides feedback to individual users on whether the request can be considered. Drawing on attribution theory, this study asks how the causal attributions of the gov...

Vier ausgewählte Fälle beleuchten in diesem Teil diverse Facetten der Digitalisierung der öffentlichen Verwaltung. Dieser abschließende vierte Praxisfall zeigt die Möglichkeiten des Open Government zur Steigerung der Bürgerbeteiligung auf der lokalen Ebene auf.

Die Theorieblöcke zu den Fallstudien im Teil „Digitalisierung“ befassen sich mit folgenden Themen: Open Government Data, Entwicklung von E-Government, Arbeitsplatzveränderungen durch die Digitalisierung und Job Crafting sowie Open Government. Der nachfolgende Theorieblock befasst sich mit dem Thema Open Government.

We investigate how labour market and pension measures associated with active ageing influence retirement behaviour in Austria and Germany. We focus on two conservative welfare states and evaluate how individuals respond to comparable pension scheme changes. Using the Survey of Health, Ageing and Retirement in Europe, findings point to increasing av...

The economic strength of nations worldwide is increasingly dependent on its research systems to sustain innovation and new product and service development. Besides research, education and entrepreneurial innovation are seen as core factors to promote a dynamic and competitive modern economy and nearly all governments in the world pursue research an...

The use of Internet platforms such as open innovation platforms is a quite new strategy in innovation management that marks a rethinking from classical principles of coordination in innovation processes. Instead of relying exclusively on the internal expertise of their own researchers and developers, companies are increasingly integrating external...

This report provides insights into citizens' perceptions on current challenges for the public sector, both for the German public sector as a whole and for cities and municipalities (n = 1,573). In a representative survey, respondents were asked about the challenges the public sector is facing, by evaluating ten different topics. Based on the rankin...

‘Open government’ refers to transparent, participative decision-making and platform-based citizen-government collaboration and has emerged as one paradigm at the local government level, in particular. However, substantial disparities exist in open government adoption among municipalities, and the empirical evidence on the determinants of open gover...

The open government paradigm implies public processes are becoming more transparent, public information is available online, and citizens and non‐governmental organizations are encouraged to interact with public administration through new platform‐based forms of participation and collaboration. Though these governmental efforts to open up organizat...

The development of International Public Sector Accounting Standards (IPSASs) aims at harmonizing public sector accounting at an international level. IPSASs are intended to generate more comparable financial information across national boundaries and minimize differences in countries’ generally accepted domestic accounting principles. Despite the va...

Severe fiscal problems, the insufficient comparability of financial information and increasing demands for better accountability require national governments and international organizations to change their current accounting regimes and to move towards a system of standardized accounting practices. As the International Public Sector Accounting Stan...

Prolonging employment and postponing retirement are seen as promising solutions to make labour markets and pension systems sustainable in ageing Europe with low employment rates of older people and widespread early retirement. The aim of the paper is to identify to what extent quality of working conditions and sector of employment affect the actual...

Creating public value is a key goal of public administrations, both in their daily business and in the growing field of smart government and smart cities, which focuses on IT-enabled innovations in the public sphere. However, many public administrations still struggle with such innovations due to complex technologies, high investments, and the nume...

Citizen engagement is seen as a way to address a range of societal challenges, fiscal constraints, as well as wicked problems, and increasing public participation in political decisions could help to address low levels of trust in politicians and decreasing satisfaction with political parties. This paper examines the perceived impacts of an experim...

In recent years, public sector organizations have increasingly focused on citizen contribution by adopting instruments known from open innovation. By collaborating with the periphery and leveraging external knowledge, government institutions initiate social innovation and stimulate a positive change for society. This article examines the involvemen...

Zusammenfassung Dieser Artikel liefert Belege dafür, wie eine politische Partei digitale Kommunikationstechnologie nutzt, um ein neues Parteiprogramm gemeinsam mit den Bürgern zu entwickeln. Anhand einer Case Study Analyse wird gezeigt, wie politische Parteien vom digitalen Wandel profitieren und Online Plattformen gezielt für eine bessere Kommunik...

Purpose – Governments all over the world have implemented citizensourcing initiatives to integrate citizens into decision-making processes. A more participative decision-making process is associated with an open government and assumed to benefit public service quality and interactive value creation. The purpose of this paper is to highlight the out...

We present a research model of extra-role behavior, integrating the literature on public service motivation (PSM) with stewardship theory. We propose that the extent to which volunteers perform activities that go beyond role prescription depends on the individual’s PSM. Our research model is further grounded in the notion that a stewardship-oriente...

Public sector organizations increasingly make use of modern technology to interact with citizens. Whereas communication between citizens and public employees was characterized by one-way (e.g., front-desk) or two-way transaction (e.g., e-mail) in previous times, advances in information and communication technology provide new possibilities for citi...

“Open Government”, the proactive release of information by government and systematic integration of external knowledge in government has emerged as a significant topic for research, public administrations, and politicians alike. Various public entities especially among local governments have established open government initiatives, disclose public...

Local governments have increasingly been applying an open and collaborative approach towards public management during the last years. Accordingly, they aim at increasing accessibility by releasing public data and providing participative decision-making arenas. ‘Open government’ has also been implemented in Aus-trian municipalities. This paper takes...

Mobile payment provides every mobile device user the opportunity to conduct commercial transactions without cash or cards. While mobile payment is already the dominant payment type in Asia, it is still in its infancy in Europe despite a high mobile phone penetration rate and service providers’ considerable investments in the technology. Mobile paym...

Global e-government innovations are at the forefront of municipal efforts to be better organized and more efficient in delivering services and improving outcomes for the public. Scholars have argued that such innovations are embedded in institutional and environmental factors, and municipal e-government growth evolves through stages as a result of...

This study contributes to the understanding of citizen-government interaction in open government arenas by investigating why citizens are willing to participate in citizensourcing platforms. We draw on technology acceptance literature, motivation theory, and the theory of planned behavior to explain individual citizensourcing activity, and quantita...

Sustainability as a global challenge concerns actors across organizational and national boundaries. Meeting the complexity of the sustainability challenge requires collaboration between various stakeholders and strategies with long-term focus. Various authors propose foresight activities to enhance decisions related to strategies and innovations fo...

By using information and communications technologies, public administration encourages external actors to get involved in governmental activities once performed by civil servants. This article seeks to investigate the open innovation phenomenon beyond the entrepreneurial domain in the context of open government. For this purpose, a multiple case st...

Der vorliegende Beitrag beschäftigt sich mit einem innovativen Ansatz, Organisations- und Entscheidungsprozesse in einer Gemeinde gegenüber dem Bürger zu öffnen. Am Beispiel eines öffentlichen Ideenwettbewerbes der Stadt Linz wird gezeigt, wie Open Government in der Praxis angewendet wird, welche Bevölkerungsgruppen teilnehmen und mit welchen Motiv...

The Austrian welfare system faces substantial challenges from the low labor market participation of those aged 55 plus and from persistent early labor market exit. This is partly due to the low female pension age, but also due to the availability of institutionalized financially attractive early retirement pathways. Reforms in the 2000s aimed at cl...

Increasing mistrust in the system of public governance and its procedures, decreasing room for maneuver due to public debt, and a low voter turnout all suggest the need for a new direction to be taken in public management. “Open government”, a concept that encompasses transparency, participation, and collaboration, is intended to counter these mana...