Lifeng He

• PH D at Shanghai University of Finance and Economics

Given the unwieldy glut of information in online health question-answer (Q&A) service, it is essential to understand what constitutes helpful answers in the medical domain. Despite the fact that studies have examined the impacts of answer content factors on answer helpfulness, there are two gaps that need further analysis. First, the empirical resu...

The abundance of user ideas in the open innovation community poses a challenge of information overload for enterprises, making it difficult to effectively adopt ideas for product innovation. Existing studies primarily focus on evaluating the usefulness of user ideas, while overlooking the actual adoption outcomes of these ideas. Based on the inform...

In recent years, open innovation communities (OICs), in which users are allowed to post ideas, have become a momentous source of product innovation and development for enterprises. Continuous generation of ideas is critical to the success of an OIC. When users post an idea more than once, they are considered to be conducting re-innovation behavior...

Many web-based pharmaceutical e-commerce platforms allow consumers to post open-ended textual reviews based on their purchase experiences. Understanding the true voice of consumers by analyzing such a large amount of user-generated content is of great significance to pharmaceutical manufacturers and e-commerce websites. The aim of this paper is to...

With the growth of the Internet and electronic commerce, more and more customers browse online reviews to understand products and service reputation. Online reviews can provide decision support for customers to purchase a product that is to their satisfaction. Manufacturers can also mine and analyze valuable information in favor of design and produ...