Liana Razmerita

Copenhagen Business School · Department of Management, Society and Communication

This paper describes an artificial agent system, designed to help people to adopt new knowledge sharing behaviours. This agent continuously observes the actions of the user in order to build and maintain a "behavioural profile" reflecting the level of adoption of the "desired" behaviours. Using this profile, and relying on a model borrowed from cha...

Aurora white paper for the European Comission

Limited IS research is available on digital transformation (DT) and digital resilience in major shocks. Drawing on Boh et al. (2023) digital resilience framework and using the case of Ukrainian organizations operating during the war, we explore how DT is enacted to build digital resilience. Analysis of 40 interviews with the Ukrainian managers show...

Disasters and crises are a part of human existence. While upsetting the normal operations of societies and revealing the inherent fragility of infrastructure and social order, they also push us to rethink "the normal" way of living and working. At this moment, IS research on the experiences of businesses in times of war as an extreme crisis is very...

Digitalization provides opportunities for sustainable development. Cultivating postgraduates’ digital skills is an important task of higher education to support sustainable development (HESD). As a crucial way of cultivating digital skills, high-quality online learning processes are of great significance to achieve “Quality Education”, in line with...

Digitalization provides opportunities for sustainable development. Cultivating postgraduates’ digital skills is an important task of higher education to support sustainable development (HESD). As a crucial way of cultivating digital skills, high-quality online learning processes are of great significance to achieve “Quality Education”, in line with...

Transaction platforms supporting the exchange of services and products between actor groups are the foundation of many new business models. Attracting enough actors by propositioning value is crucial for the success of transaction platforms. Therefore, the proper design of value creation mechanisms is a precondition to be successful. Initially, the...

Collaboration in the machine age will increasingly involve collaboration with Artificial Intelligence (AI) technologies. This chapter aims to provide insights in the state of the art of AI developments in relation to human-AI collaboration. It presents a brief historic overview of developments in AI, three different forms of human-AI collaboration...

Remote work provides an alternative method of working for organisations, which in turn became a norm during the Covid-19 pandemic. In this, paper, we study adaptation practices introduced by both individuals and organisations as a way for managing the enforced remote work. The study draws upon 33 interviews collected over a year during different ph...

Modern management education promotes active learning and peer interaction through group work regarding it as a critical aspect of the learning process. Given the rise of Massive Open Online Courses (MOOCs) it is imperative to comprehend how collaboration can be fostered in such digital learning environments. Synthesizing theories on individual cogn...

On the basis of a comparative case study of three social movements, #IceBucketChallenge, #BlackLivesMatter and #YesAllWomen, this paper explores how collaboration emerges online on Twitter. The study draws on organizing logics literature, research on online collaboration and online social network theories, combined with the analysis of tweets colle...

Recent studies confirmed the creation of value by social information systems. However, few is known about the mechanisms that create value in social information systems. Using a design science approach, this article investigates how social information systems create value. Based on a literature review, we identify four types of emergent interaction...

Group work can substitute for the lack of interaction with teachers and lack of direct contact with other participants in the course, by fostering the interaction between participants and social-collaborative learning. Questions relevant for group work in MOOCs might be raised: What factors contribute to a perceived successful collaboration in a vi...

Companies are increasingly adopting social platforms for supporting their digital workforce, which is more and more virtual or dispersed in crossfunctional teams across different locations. Supporting the social processes (communication and collaboration between employees) become an essential task associated with the future of the work. Organizatio...

Modern management education draws on a participant-centered learning pedagogy to promote active learning and student interaction through group work and collaboration as a crucial part of the learning process. Given the rise of Massive Open Online Courses (MOOCs), it is crucial to understand how collaboration and student interaction can be fostered...

This paper explores the organizing elements that foster emergent collaboration within large-scale communities on online social platforms like Twitter. This study is based on a case study of the #BlackLivesMatter social movement and draws on organizing dynamics and online social network literature, combined with the analysis of 2050 tweets collected...

Disentangling factors that affect one's intention to collaborate is an important endeavor for management education, especially for globally dispersed groups of students. Drawing on a synthesis of four theories, we advance a model of collaboration intentions that embodies both individual and communal level drivers of individuals' intention to partic...

Purpose Enterprise social media platforms provide new ways of sharing knowledge and communicating within organizations to benefit from the social capital and valuable knowledge that employees have. Drawing on social dilemma and self-determination theory, the purpose of this paper is to understand what factors drive employees’ participation and what...

Social Media is a new phenomenon that impacts businesses, society and individuals. Social media has swept into the business world, disrupting businesses, bringing new opportunities and challenges. The use of social media in organizations has the potential to shape the " future of the work ". Both consultancy reports and scholarly articles highlight...

Teamwork ist eine der Schlüsselkompetenzen in der heutigen Arbeitswelt. Auch an Hochschulen werden studentische Gruppenarbeiten zunehmend als Form des Lernens und der Entwicklung von Teamfähigkeiten genutzt. Heutige Studierende, auch als „Digital Natives“ bezeichnet, wachsen mit Social Media auf und nutzen diese zum Beispiel, um sich zu informieren...

This chapter briefly overviews the evolution of KM from a historical perspective and discusses core concepts associated with the management of knowledge, projects and networks. We introduce theoretical perspectives that are used in the KM literature, discuss the concept of a networked-centric collaborative organization, and present future technolog...

This book discusses emerging trends in the field of managing knowledge work due to technological innovations. The book is organized in 3 sections. The first section, entitled "Managing Knowledge, Projects and Networks", discusses knowledge processes and their use, reuse or generation in the context of an organization. The second section, entitled "...

On-line gaming became widespread in the last couple of years. The aim of the research presented in the paper is to figure out to what extent does game playing helps to strengthen weak ties and what additional factors influence this process. The approach is rather exploratory – some factors are grounded in theory, some are new. These factors are age...

This paper aims to elaborate on the role of user modelling for personalization and enhanced attention support. User modelling is an important element in the management of personal profiles and identity of users, but also a key element for providing personalised interaction. In general, the goal of personalisation is to improve the efficiency of the...

This present study aims to investigate how students perceive collaboration and identifies associated technologies used to collaborate. In particular we aim to address the following research questions: What are the factors that impact satisfaction with collaboration? How do these factors differ in different collaborative settings? Based on data from...

Understanding student’s perception of collaboration and how collaboration is supported by ICT is important for its efficient use in the classroom. This article aims to investigate how students perceive collaboration and how they use new technologies in collaborative group work. Furthermore, it tries to measure the impact of technology on students’...

Understanding student’s perception of collaboration and how collaboration is supported by ICT is important for its efficient use in the classroom. This article aims to investigate how students perceive collaboration and how they use new technologies in collaborative group work. Furthermore, it tries to measure the impact of technology on students’...

This article aims to investigate how students use new technology in col-laborative group work and tries to measure what factors impact students' satisfaction with overall group collaboration. In particular, this study aims to investigate the fol-lowing research questions: What are the factors (including challenges) that influence the students' over...

This article aims to investigate how students use new technology in collaborative group work and tries to measure what factors impact students’ satisfaction with overall group collaboration. In particular, this study aims to investigate the following research questions: What are the factors (including challenges) that influence the students’ overal...

The rationale behind traditional knowledge management initiatives is to create, capture, share, organize, and use intangible assets such as organizational knowledge. Information systems have been playing a vital role in the implementation of knowledge management practices and systems. Recently, organizations are adopting new forms of information an...

Based on an empirical quantitative study, this article investigates employee motivation in Danish companies and aims at determining which factors affect employees’ knowledge sharing through social media in a working environment. Our findings pinpoint towards the potential social media have for enhancing internal communication, knowledge sharing and...

Educational on-line games are promising for new generations of students who are grown up digital. The new generations of students are technology savvy and spend lots of time on the web and on social networks. Based on an exploratory study, this article investigates the factors that influence students’ willingness to participate in serious games for...

By using social media, many companies try to exploit new forms of interaction, collaboration, and knowledge sharing through leveraging the social, collaborative dimension of social software. The traditional collective knowledge management model based on a top-down approach is now opening up new avenues for a bottom-up approach incorporating a more...

Social media has created new possibilities for digitally native students to engage, interact and collaborate in learning tasks that foster learning processes and the overall learning experience. Using both qualitative and quantitative data, this article discusses experiences and challenges of using a social media-enhanced collaborative learning env...

The rapid adoption of social media, along with the easy access to peer information and interactions, has resulted in massive online word-of-mouth communication. These interactions among consumers have an increasing power over the success or failure of companies and brands. Drawing upon word-of-mouth communication and consumer behaviour theories, th...

Social media enables a new model of managing knowledge that involves formal and informal communication, collaboration using a variety of applications. Using a case study approach, this article investigates the affordances of such Social Media enhanced Platforms (SMeP) for the management of knowledge work (communication and collaboration). In partic...

Companies are exploring new ways of knowledge sharing, collaboration and communication with employees, partners and customers, using social media tools like wikis, blogs or social networks. This article briefly reviews the literature concerning the introduction of social media into organizations and reports a small case study in an IT consulting co...

This paper focuses on the role of user modeling and semantically enhanced representations for personalization. This paper presents a generic Ontology-based User Modeling framework (OntobUMf), its components, and its associated user modeling processes. This framework models the behavior of the users and classifies its users according to their behavi...

Group work has been adopted as an important tool to support collaborative work in order to enhance learning processes. There is a wealth of literature related to group performance and the impact of group composition on group and individual performance. However, very few studies address the issue on how to automatically form groups. This article pro...

This chapter provides an example of a Web-based support system (WSS) used to streamline trade procedures, prevent potential security threats, and reduce tax-related fraud in cross-border trade. The architecture is based on a service-oriented architecture that includes smart seals and Web services. We discuss the implications and suggest further enh...

User modeling is a complex task, and many user modeling techniques are proposed in the existing literature, but the way these models are presented is not homogeneous, the domain is fragmented and these models are not directly comparable. Thus there is a need of a unified view of the whole user modeling domain and of the applicability of the models...

Purpose The purpose of this paper is to discuss new approaches for managing personal knowledge in the Web 2.0 era. The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge. Can Web 2.0 reconcile the conflicting interests of managing organisational knowledge...

Web 2.0 has created new possibilities for students to engage, interact and collaborate in learning tasks that enhance learning processes and the overall learning experience. The challenge for educators is to design and integrate a new set of tools based on specific didactic principles associated with a specific domain of learning. This article disc...

Web 2.0 has reinvented the concept of Knowledge Management towards a vision reinforcing the collaborative dimension: In the Web 2.0, tools are firstly used for supporting, facilitating and stimulating knowledge exchange in groups and communities. At the same time, the management of knowledge has always included a profound individual dimension: ulti...

Web 2.0 has reinvented the concept of Knowledge Management towards a vision aiming at facilitating interaction, cooperation and knowledge ex¬change of individuals, groups and communities. This article tries to answer two questions: Can Web 2.0 tools be applied for managing knowledge at the in¬di¬vi¬¬dual and collective level? and How effective are...

This article investigates several well-known social network applications such as Facebook, LinkedIn, Last.fm, Flickr and identifies semantics and social data portability as the main technical issues that need to be addressed in the future. We argue that these issues can be addressed by building social networks like Semantic Web applications with FO...

This article presents the underlying principles of Case-based Foreign Language Learning (CaFoLLe) platform and the factors affecting learning processes by using Web 2.0. CaFoLLe integrates blended learning strategies, including case-based teaching, digital media and in particular social software to support and enhance collaborative learning process...

Design research is becoming more and more accepted and integrated in Information Systems (IS) research. In this paper we address the research activities of IS design research and how the activities are dependent on participation from business and governmental institutions to a higher extent than in traditional research. Our contribution is the intr...

The current focus of knowledge management initiatives in organizations is one of identifying and sharing knowledge more widely. Companies explore new ways to cultivate and exploit knowledge sharing with customers, suppliers and partners (Mentzas et.al. 2007). They try to exploit a richer form of knowledge assets, including blogs, wikis, and social...

In last decade a number of design approaches have been adopted towards high performance e-learning systems. In this context Users/Learners modelling is a key milestone towards the specification of characteristics and features of learners that potentially can modify the flow of learning. In this article we are introducing an Ontology-Based User Mode...

One of the largest barriers in international trade are the security risks, the huge costs in administration and the high level of fraud. An EU project has been established with the objective of improving matters dramatically. The paper will present the challenges in more detail, and will discuss three set of EU initiatives in creating e-Customs sol...

This paper presents an advanced e-custom infrastructure designed to streamline trade procedures, prevent potential security threats and reduce tax related fraud in cross-border trade. The paper focuses on the advantages of service infrastructure for the implementation of highly distributed systems, making use of internet to distribute and exchange...

A virtual laboratory for Automatics and Control Engineering can provide university students with easy access to engineering applications at anytime and from any computing environment. This interactive learning environment, consisting of simulations, demonstrations and exercises, can fulfill the role of a bridge from passive learning to active engag...

The Ontology-based modeling has become a topical subject in the last few years as ontology-based representations can result in better methodologies for conceptual design of data and knowledge bases, facilitating knowledge sharing and reuse. The focus of this paper is ontology-based user modeling and its concrete use in the context of Knowledge Mana...

In this paper we present an advanced e-custom system pilot designed to address strategic goals for future custom systems. Future custom systems will support simplified paperless trade procedures, prevent potential security threats and counterfeit tax related fraud while at the same time insure interoperability with other e-custom systems within and...

The objective of this paper is to present the strategy employed in the European Union to reform the customs processes by means of information technology, spanning borders within and outside the EU. The European ITAIDE project (IT for adoption and intelligent design for e-government) aims to develop and implement solutions that support improved inte...

What are the key success factors for a knowledge management system (KMS), and how to design and implement successful knowledge management systems, are topical research areas. We argue that designing effective knowledge management systems requires not only a focused view, which is achieved by considering organizational imperatives and technological...

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services e...

Several challenges need to be met by a new generation of learning services. On one hand, they need to fit into a ubiquitous and serendipitous learning vision, to adapt to different types of users with different backgrounds and needs. On the other hand, they need to integrate modern pedagogical approaches of learning. These services will probably re...

This paper presents a cognitive multi-agents architecture called Intelligent Cognitive Agents (InCA) that was elaborated for the design of Intelligent Adaptive Learning Systems. The InCA architecture relies on a personal agent that is aware of the user's characteristics, and that coordinates the intervention of a set of expert cognitive agents (suc...

This paper elaborates on the role of user modeling for enhanced support in Knowledge Management Systems (KMSs). User models, also addressed as user profiles in KMSs, include user's preferences and are often similar to competency definitions. The proposed user model extends a typical user profile with relevant characteristics of the users such as: l...

The paper shows how semantic grid learning services will support a user-centered, personalized, contextualized and experiential based approach for ubiquitous learning. In order to allow personalized learning processes, we need to study and define methodologies for representing, through adequate knowledge structures, such as ontologies, both the are...

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services e...

The historical domain of ITS is currently confronted with a double challenge. On the one side the availability of Internet worldwide and the globalisation have tremendously amplified the demand for distance learning (tutoring, training, bidirectional access to Information, ubiquitous and lifelong education, learning as a side effect of interaction)...

This paper presents the design principles, development and implementation of an e-learning framework, called Intelligent Cognitive Agents (InCA). The InCA framework is an ontology driven system articulated according to three interrelated components: (1) a user ontology that covers various characteristics of the user and an inferred behavioral profi...

This paper is presenting a generic ontology-based user modeling ar- chitecture, (OntobUM), applied in the context of a Knowledge Management System (KMS). Due to their powerful knowledge representation formalism and associated inference mechanisms, ontology-based systems are emerging as a natural choice for the next generation of KMSs operating in o...

In this paper, we present an agent-based system designed to support the adoption of knowledge sharing practices within communities. The system is based on a conceptual framework that, by modelling the adoption of knowledge management practices as a change process, identifies the pedagogical strategies best suited to support users through the variou...

The paper elaborates on the role of user models and user modeling for enhanced support in Knowledge Management Systems (KMSs). User models in KMSs, often addressed as user profiles, include user's preferences and are often similar to competency definitions. We extend this view with other characteristics of the users (e.g. level of activity, level o...

In the last few years there has been a strong growth of interest in pedagogical agents. Typically, these agents are represented to learners as simulated beings (dogs, bugs, ants, humans) existing in some virtual environment. Along with this new way of communicating with children there has been a corresponding rise of interest in emotional agents, a...

The paper describes an artificial agent system, designed to help people in organizations to learn and to adopt knowledge-sharing practices. The agent, a personal assistant, continuously analyses the actions of the user in order to build and maintain a "behavioural profile" reflecting the level of adoption of the "desired" behaviours. Using this pro...

Résumé. Il existe un besoin d'outils avancés d'apprentissage sur le Web. Le développement des nouvelles technologies comme le Web sémantique, le calcul sur grille et les services web ouvrent de nouvelles perspectives et défis pour la conception d'une nouvelle génération de systèmes d'apprentissage. Cette nouvelle génération peut être conçue comme d...

This article investigates several well-known social network applications such as Last.fm, Flickr and identifies social data portability as one of the main technical issues that need to be addressed in the future. We argue that this issue can be addressed by building social networks as Semantic Web applications with FOAF, SIOC, and Linked Data techn...

INTRODUCTION Enterprise information systems are among the key enablers of the leadership agility on competitive market places and therefore the design of advanced information systems (IS) is a continuous challenge for modern organizations. IS can include knowledge management systems (KMS), customer relationship management solutions, business-to-bus...