Leonardus WW Mihardjo

• Doctor of Philosophy
• Lecturer at Telkom University

To allow the original publication to be better understood [...]

This study provides a study of social media analysis on public sentiment towards financial technology services (fintech). Data was collected from the social media platform Twitter during the period October and November 2021 regarding a digital wallet service. The data that was gathered utilizing the data crawling technique is examined using t...

The prime contribution of current research entails the explanation of role of artificial intelligence based human resource management function to determine the employer reputation among pharmaceutical industry of Indonesia. The study intends to examine the empirically investigation the role and impact of artificial intelligence-based recruitment an...

The main purpose of this study was to examine the relationship between forestry and climate degradation in the modern era. Specifically, the study aimed to examine how forest areas are influencing environmental degradation. Given the inevitable link between forests and carbon dioxide (CO2), the current study focused on examining the impact of chang...

The Belt and Road Initiative (BRI) is closely linked to the ecological sustainability of the infrastructure ventures that intrinsically include the aspects of climate change and pollution. Though there exists literature on the environmental Kuznets curve (EKC) and pollution haven hypothesis (PHH), very few explore the scope in the light of Belt and...

In this contemporary era, environmental problems spread at different levels in all countries of the world. Economic growth does not just depend on prioritizing the environment or improving the environmental situation. If the foreign direct investment is directed to the polluting industries, they will increase pollution and damage the environment. T...

The applicability and efficiency of location-routing problems for relief commodities motivate several researchers to develop optimization models and algorithms with regards to real-world cases. This study by presenting a multiobjective mixed integer mathematical model for the location-routing of the medical relief problem at the time of a disaster,...

The key factors in sustainable energy development are increasing the energy conversion efficiency in using available resources and decreasing the environmental impacts, where waste heat recovery is one practice of achieving these goals. In this work, a novel biomass fueled externally fired gas turbine with closed cycle is introduced. Then its exhau...

For an economy to excel in growth, there is usually a trade-off between financial development and environment deterioration. For a country like Singapore, which has shown a radical growth and is known for its population density, it is important to explore the role of green technology innovation in the pursuit of economic excellence with the least p...

Researchers have been focusing on the predictors of job satisfaction and performance in conventional settings but the area of multicultural setting has been ignored or is unclear in the human resource literature. Therefore, the purpose of this paper is to develop and test a comprehensive framework to understand the role of organizational commitment...

This study investigates the effect of disclosure level and quality of forward-looking on the stock return of the firm and ascertaining whether the ownership structure of the firm can play a moderating role to either weaken or strengthen the relationship between the disclosure quality of forward-looking information and stock return of the firm. The...

The prime objective of this study is to investigate the role of microfinance institutions towards women's self‐sustainability in Pakistan because women are the most vulnerable community in Pakistan and in the world, too. Due to various issues like gender discrimination, women's self‐sustainability is quite low, and this accounts for the negligible...

BRICS are amongst the rising nations which drive economic growth by excessive utilization of resources and resulting in environmental degradation. Although there is a bulk of research on the environmental Kuznets curve (EKC), very limited studies explored the scope in the context of tourism in BRICS countries. So this research is conducted to explo...

The n-type and p-type leg structure of any conventional thermoelectric module are in the form of filled rectangular shape which are placed next to the each other (see graphical abstract). In this paper, hollow cylindrical configuration is investigated as a novel leg structure for thermoelectric module in which the n-type and p-type legs are placed...

In the present study an innovative double-flash binary geothermal (DFBG) system integrated with ejector cooling cycle (ECC) is devised for the cogeneration cooling and power purpose. The feasibility of the proposed cogeneration system is evaluated using exergy and thermal balance relations as the utmost productive tools. A comprehensive parametric...

In this paper, an auxiliary trigeneration system driven by gases exhausted from a ship’s engine is analyzed from thermodynamic standpoint. The system generates power, cooling, and desalinated water embracing a Kalina cycle in integration with an ejector refrigeration cycle and a humidification dehumidification-based desalination. A parametric study...

Annular thermoelectric generator (ATEG) has not been commercialized yet and many studies are required to identify its characteristics from different viewpoints. Most recently, segmented annular thermoelectric was proposed as an efficient structure for annular thermoelectric in which each leg of thermoelectric (n-type and p-type) is made of two diff...

Thermal performance of a DX-SAHPWH system is developed and validated. • The effects of various parameters have been analyzed on the performance of the system. • Multi-objective optimization of the DX-SAHPWH system is performed using NSGA-II. • The coefficient of performance (COP) and the solar collector efficiency (SCE) are taken as two fitness fun...

In the field of Industry 4.0, various studies considered the engineering industries, however, the limitations of Internet of things (IoT) implementation is not discussed by these studies and literature missed the crucial challenges of IoT implementation, particularly in the Indonesian engineering companies. Therefore, the objective of the current s...

Although economic analysis of thermoelectric power generator has been carried out extensively by many researchers, economic reports on the reverse application of thermoelectric (heating/cooling) are completely immature. No experimental-data-based economic evaluation has been carried out before for cooling/heating aim of Peltier effect. Obviously, l...

A. Latar Belakang Digital transformasi adalah topik yang menjadi perhatian bagi banyak perusahaan dan researcher yang berhubungan erat dengan perkembangan teknologi dan inovasi disrupsi. Dampak dari berkembangnya teknologi digital menjadikan organisasi perusahaan menghadapi ekosistem yang tidak pasti atau biasa dikenal dengan VUCA (volatile, uncert...

Beberapa tahun terakhir ini, istilah Industri 4.0 sudah menjadi terminologi populer dalam dunia bisnis. Hampir semua perusahaan berbenah diri atau bertransformasi dalam menyambut era Industri 4.0 ini, yang ciri utamanya adalah keterhubungan antar piranti dan gawai dengan didukung teknologi internet dan digital. Jika konsep Industri 4.0 fokusnya ada...

Given the significance of energy conservation as a prime objective of environmental sustainability, countries all around the world are keen to identify significant factors that lead to the augmentation of energy utilization. Considering the rising emphasis of economies in utilizing natural resources to attain higher levels of globalization, the cur...

The objective of the current examination is to identify the dynamic relationship between the textile industry and energy intensity. The study evaluates the asymmetric impact of textile manufacturing on energy intensity in leading Asian economies based on textile dominance. China, Indonesia, India, Pakistan, Bangladesh, Malaysia, South Korea, Thaila...

Purpose current study intends to examine key human resources practices (human capital, training and rewards) that influence employee commitment and service recovery performance (SRP) of Takaful industry agents in Southeast Asian region. The Takaful industry is facing stiff competition with conventional insurance industry in Malaysia and Indonesia a...

In the digital era, digital transformation is developed through collaboration and shifted from competitive and comparative strategy. Customers become central to co-creation. It is then emphasized that customer experience and core competence underlie the development of co-creation strategy based on Service Dominant (S-D) Logic as part of distinctive...

The degree of innovation in the ICT industry depends on business models that are capable to face challenges in Industry 4.0. Capability on the side of the network owned combined with network and social capabilities is expected to create distinctive organizational capability. Based on this background, the study aims to examine the effects of custome...

This study focuses on the empirical analysis to assess the role of digitalization through Green Information System (GIS) on the relationship between organizational agility (OA), customer experience (CX), and digital service innovation (DSI) to achieve sustainable performance (SP) in the Indonesian Information Communication and Technology (ICT) indu...

Service dominance was constructed by integrating co-creation and digital service innovation, also known as the ‘co-creation-innovation’ model. It was supported by the strength of existing firms, which is corporate reputation. The concept of co-creation-innovation itself is based on the theory of service dominant (S-D) logic. Past studies have focus...

Industry 4.0 drives the changing phenomenon throughout all industries driven by digital technology. Digital technology has become an enabler in the innovation of business models. New capabilities are required to be developed, especially for incumbent firms, since new entries have more agility in establishing new business models to create value. Eve...

This research aims to observe the digital transformation model of the relationship between transformational performance (TP) that linked towards sustainability to innovate and build business models. The current business model innovation generally fails to sufficiently embrace the sustainability dimension, especially in relation with organization ag...

Disruptive innovation shifts strategy from competition to collaboration. The collaboration with customers is also known as co-creation strategy and predominantly drives transformational performance. Transformational performance is based on performance management theory and transformation paradigms. However, its development to ensure the works of co...

Customer experience should become a key role in developing business model innovation in driving transformational performance. This paper argues that the transformational performance is derived from business model innovation and focuses on customer experience. The findings demonstrate that business model played significant role on supporting contrib...

Objective To determine the impact of artificial intelligence (AI) on the selected economies in the Asia-Pacific region. Methods This secondary research collected data from macroeconomic and AI-specific data sets. The sources of data from which insights were gained included digital technology sectors and corporations and their functions. The focus...

“That’s one small step for a man, one giant leap for mankind.” Itulah ungkapan astronot Amerika Serikat Neil Armstrong saat dirinya menginjakkan kaki pertamanya di bulan pada tahun 1969. Bersama Edwin Aldrin, Armstrong menjadi manusia pertama yang mendarat di satelit bumi tersebut. Ungkapan Armstrong tersebut sengaja kami pakai untuk membuka buku y...

The objective of present study is to examine the relationship between corporate social responsibility, innovative capabilities and artificial intelligence in the Telkomsel of Indonesia. To address this objective, primary data is collected from various employees of Telkomsel through structural questionnaire. For CSR, three latent variables under the...

The current study is focused to empirically identify the relationship between digitalization, customer experience, satisfaction, and performance in the hotel industry of Indonesia. In doing so, the authors seek to examine the technological antecedents of customer experience (CUE) by examining the role of green information systems (GIS) and service...

Buku ini merupakan implikasi dari berbagai penelitian seputar customer experience, distinctive operational capability, co-creation dan business model innovation terhadap transformational performance pada industri Teknologi Informasi dan Komunikasi (TIK). Buku ini dilengkapi dengan impartansi proses kerja dari berbagai perusahaan telekomunikasi di d...

Digital technology has driven the change in markets and consumers. The market has become more dynamic due to new business model innovations offered by new entries in the industry. Incumbent firms are required to undergo a digital transformation in order to have a more dynamic capability in shaping their existing business into the new paradigm. The...

Industry 5.0 is a step after digitalization and digitation has been accomplished. The collaboration, service orientation, agility and customer experience become a critical in this dynamic environment. Hence, the firm strategy has shifted from a competition strategy to a collaboration strategy. Collaboration with customers is effected through co-cre...

The customer research in terms of usability, usefulness and branding on User Experience (UX) design is a critical part of the success in application implementation on Information communication technology (ICT) industry. The study on impact of cultural system with similar target market into designing UX in correlation with net promoter score (NPS) h...

Sustainability is a critical element in creating long-term values for service creation, especially for in-service providers in the Information Communication and Technology (ICT) industry. Sustainable values through co-creation involve crucial stakeholders, especially customers, organizations, and social communities to maximise the captured total va...

Industry 5.0 brings collaborative and automatic environment, thus creating a new paradigm for companies in doing business. The way organizations manage resources and capability, especially in relationship with people, culture and process in creating new business models have changed. Previous studies on developing innovation based on customer experi...

This paper explores the concept of the 'co-creation-driven innovation' as part of the service dominant (S-D) logic concept in the digital ICT industry. The platform service becomes critical in order to collaborate and innovate based on organizational agility and customer experience. Co-creation-driven innovation is considered as part of the service...

The principal objective of the current study is to explore the link between knowledge sharing transformational leadership style, team performance, and mutual trust. In addition to that moderating role of mutual trust is also examined. The study has broached the argument that knowledge sharing and transformational leadership style improves team perf...

The objective of this empirical research is to analyze the risk-return through financial ratios as determinants of stock price in ASEAN region. To address this purpose, business firms from Malaysia, Indonesia, Thailand and Singapore are selected with a sample of 10 firms in each state over 2012 to 2016. Multiple regression technique is applied to a...

The aim of the current study was to ascertain the influence of a management control systems (MCS) package on a firm’s sustainability with the help of mediating variables such as differentiation and cost leadership strategy in Malaysian small and medium enterprises (SMEs). Data were collected from managers working in Malaysian SMEs. A total of 384 q...

Incumbents have a challenge to sustain their business due to new attractive business model offered by new entrants. Incumbent firms are required to transform their existing business to a new paradigm of business which is digital business through developing new capability in business model. In developing innovation in the business model, there is a...

This paper seeks to portray the conceptual model of ICT companies in transforming their business and organisation capabilities to face Industry 4.0 through co-creation strategies and business model innovations in Indonesia markets. The Indonesian market is unique in terms of its ICT infrastructure, but still left behind compared to other countries....

The objective of this study is to investigate the effect of digital transformation, energy consumption and Climate change on customer experience in the region of Indonesia. Research design is based on primary data collection through structural questionnaire. For customer experience, two factors under the title of hedonic and recognition are finaliz...

This paper makes an assessment on the impact of co-creation strategy as part of digital transformation in Industry 4.0 on supply chain management. We argue that the concept of strategy has shifted from the competitive strategy into co-creation strategy based on collaboration value. In developing co-creation strategy, the input is derived from exter...

In-depth study on the role of leadership, particularly digital leadership on the creation of strategic alliances and dynamic capabilities have not been explored. Hence, this paper examines the roles of digital leadership in developing strategic alliance and dynamic capability based on the market orientation. It is put forward that digital leadershi...

Industry 4.0 brings a new challenge for incumbent firms to anticipate new business model offered by emerging entries. The digital transformation is required by incumbent to develop innovation on product and service business model based on customer experience orientation. To support this transformation, strong digital leader is important to assure t...

Industry 4.0 is driven by the significant influence of digital technology in the industry. Corporations are required to transform their operations, products, and services to show distinctive organization capability and to have the ability to respond to market changes and to provide customers experience services to sustain competitive advantages. Th...

Industry 4.0 drives enterprises to transform their capabilities especially in innovation and their capabilities to adapt with dynamic market. The capabilities can be fostered when the leader is oriented towards digital technology and market orientation. The role of digital leadership has gained attention for studies to develop innovation and dynami...

Digitalization plays a crucial role on current competitive market and it is associated with the utilization of digital technologies to change business model and to deliver new value-producing opportunities to the current business environment in an aim to move towards a digital business. Therefore, to address new business model, the purpose of this...

Business model innovation is key in facing industry 4.0 where digital technology through Internet and mobile technology influences people's lifestyle. This paper has the objective to provide the antecedents of business model innovation and compare the effects of corporate reputation and distinctive organizational capability in developing business m...

Astract Industry 4.0 has significant impact in accelerating firm performance across industries. This paper aims to discuss how ICT firms could manage the transformational performance by integrating business model innovations and co-creation strategy. The construction model of transformational performance and co-creation strategy is expected to cont...

Due to market changes in the digital era, we argue that innovation based on dynamic capability is accelerated when aligned with market orientation. Digital leadership will significantly enable sensing market changes, seizing opportunities, and reconfiguring organizations. Previous studies on digital leadership, dynamic capability, and innovation ma...

Indonesia Telecommunication market is the early stage of digital era. Digital transformation is required by incumbent firms through developing dynamic capability that focus on Customer value and Operation model. Customer value reflects to market orientation, while operation model is related to the capabilities of firms in formulating innovation. In...

his paper seeks to portray the conceptual model of ICT companies in transforming their business and organisation capabilities to face Industry 4.0 through co-creation strategies and business model innovations in Indonesia markets. The Indonesian market is unique in terms of its ICT infrastructure, but still left behind compared to other countries....

Industry 4.0 is the conceptual era where Internet and digital technology becomes an enabler for innovation and transformation. Digital transformations are required by Telecommunication firms to transform their portfolio beyond the pipeline to close the gap in business model innovations, redefine customer engagement and co-creation, and set up new d...

This paper aims to provide the effects of corporate reputation and distinctive organizational capability in formulating co-creation strategy for incumbent firm in facing industry resolution 4.0. A co-creation strategy is critical to sustain the business in anticipating new entries that convey the new business model. The study focuses on incumbent t...

Telecommunication sectors are the area where the digital disruption has taken significant influence to the incumbent firms. The market become more competitive and dynamic, hence, it will be required the incumbent firms to transform to have a dynamic capability. In digital era, The development of dynamic capability is driven from the role of digital...

The study proposed three hypothesis on the role of digital leadership on developing business model innovation and customer experience orientation, whether the digital leadership has significant direct and indirect impact on developing business model innovation through customer experience orientation. the study is conducted with unit analysis of Ind...

The Study proposed three hypothesis to assess the direct impact on relation between customer and business model innovation and between customer experience and co-creation strategy, and to assess the indirect impact through intervening role of co-creation strategy on relationship between business model innovation and customer experience. The study h...

Digital technology drives the changing more exponential across all industry. Telecommunication is one of industries that having significant impact of digital disruption. Thus, it become the issue for incumbent telecommunication company to sustain their future business. The incumbents require to re-inventing its strategy to anticipate the rapid chan...

The purpose of this study is to examine the effect of dynamic capabilities (DC), innovation capabilities (IC) and alliances capabilities (AC) on sustainable competitive advantage in digital disruption era for incumbent telecommunication firm in Indonesia, due to the phenomenon of incumbent companies that fail to maintain business sustainability. Ne...

Technological developments, especially digital and mobile technologies, lead to significant changes in all aspects of life. Disruptive innovation brings impacts to Incumbent companies in an effort to maintain its business continuity with new competitors. Then the question is how does the incumbent company maintain business competitive advantage ove...

This study is to analyse the strategy in expansion international business for telecommunication state owned enterprise from developing country and to examine the impact on digital leadership and innovation at the telecommunication state owned enterprise in Indonesia in international business expansion. A state owned enterprises are required to bala...