Lemai Nguyen

• PhD (Deakin University)
• Managing Director at Deakin University

Creativity is important in the discovery and analysis of user and business requirements to achieve innovative uses of information and communication technologies. This paper builds a theoretical framework for understanding creativity in requirements engineering. The framework provides a systematic means of understanding creativity in requirements en...

http://www.ijmijournal.com/article/S1386-5056(14)00123-3/fulltext Objective This paper provides a review of EHR (Electronic Health Record) implementations around the world and reports on findings including benefits and issues associated with EHR implementation. Materials and Methods A systematic literature review was conducted from peer-reviewed s...

This paper systematically reviews current research on using iPads in the higher education sector. Since the release of iPads by Apple in 2010, this new technology has been quickly adopted everywhere, especially by the younger generation and professionals. We were motivated to find out how iPads have been adopted for use in the higher education sect...

Process management is a crucial issue in developing information or computer systems. Theories of software development process management suggest that the process should be supported and managed based on what the process really is. However, our learning from an action research study reveals that the requirements engineering (RE) process differs sign...

Is there room for more creativity in information systems? This article grew out of an AWRE'04 panel discussion on creativity in requirements engineering, and the impact of requirements engineering on creativity in systems engineering and systems use. Both panel and article were motivated by the goal of identifying a framework for understanding crea...

Objective A digital divide exists for people from rural and regional areas where they are less likely and confident to engage in digital health technologies. The aim of this study was to evaluate the digital health literacy and engagement of people from rural and regional communities, with a focus on identifying barriers and facilitators to using t...

Objective This study aimed to investigate allied health professionals’ (AHPs’) perspectives pre- and post-implementation of an electronic medical record (EMR) in a tertiary health service in Australia and examine factors influencing user acceptance. Methods Data were collected pre- and post-EMR implementation via cross-sectional online surveys base...

Diabetes is one of the leading non-communicable diseases globally, adversely impacting an individual’s quality of life and adding a considerable burden to the healthcare systems. The necessity for frequent blood glucose (BG) monitoring and the inconveniences associated with self-monitoring of BG, such as pain and discomfort, has motivated the devel...

BACKGROUND Digital health literacy has emerged as a critical skillset to navigate the digital age. OBJECTIVE This review sought to broadly summarise the literature on associations between digital health literacy and: (a) socio-demographic characteristics, (b) health resource use, and (c) health outcomes in the general population, patient groups, o...

Background Digital health literacy has emerged as a critical skill set to navigate the digital age. Objective This review sought to broadly summarize the literature on associations between digital health literacy and (1) sociodemographic characteristics, (2) health resource use, and (3) health outcomes in the general population, patient groups, or...

Background Self-monitoring of blood glucose (SMBG) is associated with better glycemic control. There have been significant technological advances in blood glucose monitoring in the recent past, but the wider acceptance of these technologies is still debatable. Aim This study investigates the adoption of glucometers and the extent of the use of fea...

The research emerges with new insights of Information System (IS) articulations and pathways of connecting human-anatomy, physiology, psychology, and human-behaviour ecological entities and their attributes. The connectivity is the basis for examining various mental disorders and their discernment in digital representations. Several types of mental...

Human abnormal thoughts, perceptions, emotions, and behavioural patterns have exhibited a variety of mental health disorders, but deteriorated their traits in pandemic times with severe illnesses. Falling human physiological and psychological functions have incapacitated mental stamina with questionable human survival in an environment, where pande...

Disease screening identifies a disease in an individual/community early to effectively prevent or treat the condition. COVID-19 has restricted hospital visits for screening and other healthcare services resulting in the disruption of screening for cancer, diabetes, and cardiovascular diseases. Smartphone technologies, coupled with built-in sensors...

Objective. The aim of this study was to describe nurses' and midwives' experiences following the first phase of the implementation of an electronic medical record (EMR) system at a large public health service in metropolitan Melbourne, Australia. Methods. Four focus groups were held 8-10 months after implementation of the EMR. Transcripts were anal...

Objective The aim of this study was to describe nurses' and midwives' experiences following the first phase of the implementation of an electronic medical record (EMR) system at a large public health service in metropolitan Melbourne, Australia.Methods Four focus groups were held 8-10 months after implementation of the EMR. Transcripts were analyse...

BACKGROUND Diabetes is one of the leading noncommunicable chronic diseases globally. Since there is no cure, blood glucose levels need to be monitored regularly and managed. In addition, patients must live a healthy lifestyle and use regular medication to maintain their health and wellbeing. However, various factors contribute to poor adherence to...

Background: Diabetes is one of the leading noncommunicable chronic diseases globally. In people with diabetes, blood glucose levels need to be monitored regularly and managed adequately through healthy lifestyles and medications. However, various factors contribute to poor medication adherence. Smartphone apps can improve medication adherence in p...

Technologies play an essential role in monitoring, managing, and self-management of chronic diseases. Since chronic patients rely on life-long healthcare systems and the current COVID-19 pandemic has placed limits on hospital care, there is a need to explore disease monitoring and management technologies and examine their acceptance by chronic pati...

BACKGROUND Technologies play an essential role in monitoring, managing, and self-management of patients with chronic conditions. The current COVID-19 pandemic has limited access to hospital care for patients with chronic diseases, created uncertainty over their health, and accentuated their emotional situation. There is an imperative need globally...

This paper focuses on the design and development of a non-invasive smart and pervasive mobile solution to measure blood glucose without the need for drawing blood or pricking fingers. Specifically, it examines the possibility of sensors using Terahertz (THz) technology to measure blood glucose. This paper reports on a research in progress looking a...

When referring to the value that IS adds to organisations, we often refer to monetary value and rarely are perspectives extended beyond monetary significance. Research suggests that value of a product or service is often perceived subjectively by an individual. A sound understanding of value and its perception by IS stakeholders will be beneficial...

It is widely known that nurses are pivotal in coordinating and communicating patient care information in the complex network of healthcare professionals and service delivery. Yet, despite their pivotal role, information communication technologies have historically rarely been designed around nurses' operational needs. This could explain the poor in...

Purpose The purpose of this paper is to investigate nurses’ attitudes, perceptions, and reactions to a new point-of-care information system for documenting nursing care. Design/methodology/approach A design science research methodology (DSRM) was used to examine the feasibility and usability of a novel nursing informatics solution in the context o...

This paper reports on the Failure To Attend (FTA) rate of appointments as well as patients following the implementation of SMS reminders in a public dental outpatient service. Given the ineffectiveness of the intervention and a highly representative patient’s profile, this paper identifies the demographic characteristics of patients who miss all of...

This paper reports on findings from an examination of a nursing information system through the lens of Activity Theory. The information system was designed to support real-time nursing documentation in acute care hospital contexts. The objective was to enable superior nursing care to ensue by providing nurses with the opportunity to document patien...

It is widely known that nurses are pivotal in coordinating and communicating patient care information in the complex network of healthcare professionals and service delivery. Yet, despite their pivotal role, information communication technologies have historically rarely been designed around nurses' operational needs. This could explain the poor in...

Nurses are the largest group of health-care professionals in hospitals providing 24-h care to patients. Hence, nurses are pivotal in coordinating and communicating patient care information in the complex network of health-care professionals, services, and other care processes. Further, surveillance and timely interventions by nurses impact quality...

This research focuses on a major health priority for Australia by addressing existing gaps in the implementation of nursing informatics solutions in healthcare. It serves to inform the successful deployment of IT solutions designed to support patient-centered, frontline acute healthcare delivery by multidisciplinary care teams. The outcomes can gui...

Abstract The objective of this study, which is part of a wider longitudinal research project, was to assess the fidelity and feasibility of a NIS for acute care contexts. In order to do this, principles of design science research and user-centred design were drawn upon. The stages of the study discussed in this paper involved nurses as the intended...

Aims and objectivesTo explore nurses’ reactions to new novel technology for acute health care.Background Past failures of technology developers to deliver products that meet nurses’ needs have led to resistance and reluctance in the technology adoption process. Thus, involving nurses in a collaborative process from early conceptualisation serves to...

Objectives: To examine the role of technology when introduced into the specific setting of residential aged care and then analyse the associated changes to this complex socio-technical network of human and technology actors on the introduction of this technology using the rich lens of Actor Network Theory. Methods: An exploratory qualitative singl...

Requirements engineering (RE) often needs creativity in a form where interactions among stakeholders are particularly important: collaborative creativity. However, few studies have explicitly concentrated on understanding collaborative creativity in RE, resulting in a lack of well-founded advice for practitioners on how to support this aspect of RE...

This article presents a framework for understanding and explaining digital creativity within the growing area of interactive visual analytics. Through the study of extant literature, existing software products, and our own development experience, various aspects of digital creativity are explored in the context of interactive visual analytics and i...

Identifying the value stream relating to healthcare processes primarily focuses around diagnosing and treating patients coupled with removing waste. This is now becoming a key priority for many healthcare organizations globally, yet remains an area that is significantly under researched especially in regards to nursing. Lean thinking, as a method t...

Nurses are the largest group of healthcare professionals in hospitals providing 24-hour care to patients. Hence, nurses are pivotal in coordinating and communicating patient care information in the complex network of healthcare professionals, services and other care processes. Yet, despite nurses' central role in health care delivery, intelligent s...

Based on initial pre-clinical data and results from focus group studies, proof of concept for an intelligent operational planning and support tool (IOPST) for nursing in acute healthcare contexts has been demonstrated. However, moving from a simulated context to a large scale clinical trial brings potential challenges associated with the many compl...

Requirements engineering (RE) often entails interdisciplinary groups of people working together to find novel and valuable solutions to a complex design problem. In such situations RE requires creativity in a form where interactions among stakeholders are particularly important: collaborative creativity. However, few studies have explicitly concent...

Radio Frequency Identification (RFID) is a technology that has been deployed successfully for asset tracking within hospitals aimed at improving the quality of processes. In the Australian hospitals context however, adoption of this technology seem sporadic. This research reports on a long-term investigation to gain a deeper understanding of the so...

Family carers play an important role in care for aged patients with chronic illness, particularly in home and community settings. The information needs of these family carers and their patients are poorly understood and current health information systems do not adequately support their needs. This chapter describes current models in understanding p...

Similar to many other countries worldwide, Vietnam is facing a challenge of an ageing population. This challenge is even more difficult to overcome because Vietnam is a developing country lacking an established aged care infrastructure and system. Many aspects of aged care have largely been relied on families of aged people due to a strong influenc...

Students’ early exposure to the fundamentals of business and Information and Communications Technologies (ICT), creation of a professional skill base, as well as, the gaining of practical experience in applying such knowledge and skills, are the determinants of success in their study and development as Information Systems (IS) professionals. This c...

This paper proposes a new research program and presents a current analysis of the potential of health information systems (HIS) to improve primary care delivery in rural Indonesia. A new HIS will be implemented to facilitate patient centred primary care and to support the interactions and collaborations between three types of participants including...

The challenge of an ageing population has placed a great pressure on the Australian aged care sector in the coming decades. Technology-enabled solutions such as health information systems (HIS) can be seen as a way to improve care quality, safety and process efficiency. Compared to the overall healthcare sector, the adoption of HIS in the aged care...

This paper focuses on the information needs and behaviours of senior citizens and their carers in the community. Two case studies concerning elderly stroke patients and their carers are described and discussed. Analysis of the case study data reveals a number of themes including the actual information needs and information behaviours of the senior...

Family carers play an important role in care for aged patients with chronic illness, particularly in home and community settings. The information needs of these family carers and their patients are poorly understood and current health information systems do not adequately support their needs. This chapter describes current models in understanding p...

Information systems are changing the way artists and consumers create, use and interact with music. Music experience has become richer and more sophisticated than simply buying and listening to music. New links between IS and music are forging unprecedented levels of creative e-collaboration, innovative music technology development, new music comme...

Similar to many other countries worldwide, Vietnam is facing a challenge of an ageing population. This challenge is even more difficult to overcome because Vietnam is a developing country lacking an established aged care infrastructure and system. Many aspects of aged care have largely been relied on families of aged people due to a strong influenc...

To address the challenge of an ageing population in an information society, it is important to introduce information systems to assist the aged people in maintaining and improving their quality of life. An understanding of what information aged people need, how they seek and use information, and how they adopt Information and Communication Technolo...

This article reports findings from an ethnographic study of e-learning adopters in Turkey and examines ways in which cultural factors shape the adoption and use of information technology for online teaching. This research focuses on influential early adopters in the tertiary education sector in Turkey who have become change agents by inspiring smal...

While the important role of family as carer has been increasingly recognised in healthcare service provision, particularly for patients with acute or chronic illnesses, the carer's information and social needs have not been well understood and adequately supported. In order to provide continuous and home-based care for the patient, and to make info...

This paper proposes a new approach to engaging and stimulating users in the requirements analysis process when developing a new information system - an ICT innovation for business. The approach is based on a synthesis of a constructivist learning theory and a creativity education theory. In contrast to previous approaches in which the systems analy...

The important role of creativity has increasingly been recognized in requirements engineering (RE), an early stage in the life cycle of systems development. Although creativity plays an important role in the discovery, exploration and structuring of the conceptual space of the requirements problem, creativity has not yet been accepted as an essenti...

While the important role of family carers has been increasingly recognized in healthcare service provision, particularly for patients with acute or chronic illnesses, the family carer's information needs have not been well understood or adequately supported by health information systems. In this study, we explore the information needs of a family c...

This paper aims to examine ways in which cultural factors shape the adoption and use of information technology for online teaching. This research focuses on influential early adopters in the tertiary education sector in Turkey who have become change-agents by inspiring small networks of their peers. The study examines the operation of trust and ins...

While the important role of family as a carer has been increasingly recognised in healthcare service provision, particularly for patients with acute or chronic illnesses, the carer's information needs have not been well understood and adequately supported by current health information systems. In order to effectively provide continuous and home-bas...

Peoples' need to socialize with others and greed for power can be best captured with Aristotle's description of human beings as “political animals”/“social animals.” This paper reports on observations of how cyber communities, such as Web-based forums and mailing lists, manifest themselves through social interactions and shared values, membership a...

Protocol analysis is an empirical method applied by researchers in cognitive psychology and behavioural analysis. Protocol analysis can be used to collect, document and analyse thought processes by an individual problem solver. In general, research subjects are asked to think aloud when performing a given task. Their verbal reports are transcribed...

Despite the significant Requirements Engineering (RE) research efforts over the past decade the research--industry gap still remains persistent. Recent attempts by the RE research community to address this issue include cumulative knowledge studies to describe the current state of RE research and the establishment of a new conference dedicated to t...

Requirements Engineering (RE) is a commencing phase in the systems development life cycle and concerned with understanding and specifying the customer's requirements. RE has been recognized as a complex cognitive problem solving process which takes place in an unstructured and poorly understood problem context. A recent understanding describes the...

Requirements engineering (RE), an early phase in software development, is the process of discovery, analysis, modelling and specification of user and business requirements for information systems. The lack of creativity theories and models within RE has been gaining increasing recognition within the RE community. This paper synthesises concepts fro...

The management of corporate information technology (IT) is taking on a new service-oriented focus. Many IT functions and IT service providers now offer IT services that potentially provide reduced costs, greater agility, and improved quality of service that is better aligned to the dynamic needs of internal or external customers. However, there is...

Corporate information technology (IT) management is increasingly service-oriented, offering continuous evaluation and improvement of application, communication, delivery and support services to internal and external customers. Service-oriented requirements engineering (SoRE) plays a significant role in identifying and specifying service requirement...

In many disciplines, creativity has been recognised as an important part of problem solving. In business, creativity enables the generation of better solutions and provides an opportunity to gain a competitive advantage. In Information Systems (IS) creativity assists developers in finding solutions to difficult problems by helping to efficiently ut...

Requirements Engineering (RE) is a commencing phase in the systems development life cycle. This phase is concerned with understanding and specifying the customer's requirements of the system to be delivered. Throughout the literature, this is agreed to be one of the most crucial and, unfortunately, problematic phases in systems development. This pa...

When a web site needs to project the image of novelty, innovation and artistry, the use of creativity could be beneficial to explore a very broad range of possible web design solutions. Although a small number of research projects have already investigated selected aspects of creativity, a clear identification of factors that may influence people t...

RE is well-recognised as a creative problem solving activity by the systems development community. However, while substantial research has been conducted and knowledge gained about creativity in the general psychology of problem solving, creativity as it applies to RE remains a relatively unexplored area - one that has neither been comprehensively...

research project which studies the benefits of documenting the evolution and the rationale for the evolution of a requirements specification. Earlier research into the use of ad hoc design explanation, in which design decisions were documented using the IBIS notation (Issue Based Information System) as they were made, found both benefits and weakne...

Reviews of the state of the professional practice in Requirements Engineering (RE) stress that the RE process is both complex and hard to describe, and suggest there is a significant difference between competent and "approved" practice. "Approved" practice is reflected by (in all likelihood, in fact, has its genesis in) RE education, so that the kn...

Reviews of the state of the professional practice in Requirements Engineering (RE) stress that the RE process is both complex and hard to describe, and suggest there is a significant difference between competent and "approved" practice. "Approved" practice is reflected by (in all likelihood, in fact, has its genesis in) RE education, so that the kn...

Documenting the requirements engineering (RE) process using the ad hoc notation IBIS (Issue Based Information Systems) and analysing the complexity of the requirement model revealed that the process was not smoothly evolutionary, but involved occasional "crisis" points at which the model was reconceptualised, simplified and restructured. The IBIS b...

A deep understanding of the complexity of the requirements model and its dynamics is critical in improving requirements engineering process management. Findings from an action research study an insightful explanation of how the complexity of the requirements model evolves over time. We argue that there are two different types of complexity of the m...

The early stages of the RE process involve developing understanding of a problem situation, the problem domain, and the requirements for achieving improvements in the problem situation. How requirements engineers work to develop this understanding is poorly understood. The findings from several field studies of the RE process show that the process...

Requirements Engineering is a commencing phase in the development of either software applications or information systems. It is concerned with understanding and specifying the customer's requirements of the system to be delivered. Throughout the literature, this is agreed to be one of the most crucial and, unfortunately, problematic phases in devel...

This paper reports the results of an action research project which studied the benefits of documenting the evolution, and the rationale for the evolution, of a requirements specification. The benefits which design explanation offers designers (as documented in the literature) suggested an investigation with a view to understanding the potential con...