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Introduction
Surfacing cultural signals from real time ESN interaction data
Publications
Publications (50)
Purpose-The purpose of this paper is to introduce and explore the "Reality Mining" (Pentland 2014) of Enterprise Social Networks as a means of data collection that can arguably be more reflective of the intangible workings of Enterprises than that exposed by ubiquitous survey methods, case studies and the like. Reality Mining is inspired by the ava...
With the proliferation of Enterprise Social Networks (ESN), the measurement of ESN activity becomes increasingly relevant. The emerging field of ESN analytics aims to develop metrics and models to measure and classify user activity to support organisational goals and outcomes. In this paper we focus on a neglected area of ESN analytics, the classif...
The current paper presents a theoretical framework for standardizing Peace Data as a means of understanding the conditions under which people’s technology use results in positive engagement and peace. Thus, the main point of our paper is that Big Data can be conceptualized in terms of its value to peace. We define peace as a set of positive, prosoc...
Natalie Slessor, Head of Workplace for global property and infrastructure services giant Lend Lease states that "Nowadays we never have a client that does not have improved collaboration at the centre of their briefs to us. The connection between business performance and the use of physical space has never been greater". Lend Lease is one the world...
Purpose
The purpose of this paper is to describe a research method successfully used to study intellectual capital (IC) and IC flows through a highly networked marketplace.
Design/methodology/approach
The method integrates computer‐assisted content analysis (CA) and multivariate statistics. The CA is performed on a large source of business and ana...
Traditional corporate social capital formulations have been based on a firm’s positioning within its network of market place alliances. This paper extends this model by incorporating additional firm status attributes into an integrated model for corporate social capital. An empirical study of some 155 firms in the global Information Technology sect...
The outsourcing of IT services over the past decade has triggered a need to reassess how IT governance and sourcing should be conducted. IT Governance in a Networked World: Multi-Sourcing Strategies and Social Capital for Corporate Computing provides theories concerning corporate social capital, intellectual capital, and social networks for academi...
It is argued that the intangible elements are growing in importance as the world’s economies become increasingly interdependent. Therefore the time is right to extend IT Governance practices to incorporate the management of the intangible aspects of your business or organisation.
In this chapter the impact of the technology trends implied by web 2.0 and beyond, on IT Governance and sourcing will be addressed. The remainder of this chapter will provide a description of the evolution of IT developments through to the introduction of Web 2.0 technology, as it relates to IT Governance and sourcing strategies.
In this chapter a brief review of the IT industry networks is conducted followed by sections on a suite of novel research techniques that are introduced for analysing the networked market place. The techniques rely on identifying market place alliances, whether they are contractual or market development based. Ultimately they do rely on social netw...
This chapter is concerned with building up the concept of Corporate Social Capital (SC) as a critical firm resource in terms the governance of multisourcing relationships. The establishment of Corporate SC as a performance related concept draws from the related concepts of Social Networks (SN), Intellectual capital (IC) and Corporate Reputation (CR...
In this chapter a selective review of current IT Governance practice is provided. The intent is to provide a context for future chapters rather than to act as a comprehensive review. Hence the review only covers the major developments. It starts by looking at the empirical research on IT Governance with the focus being on Weill and Ross (2004), who...
J.B. Quinn’s influential book on The Intelligent Enterprise was published in 1992 and joined a small cadre of scholars and practitioners reacting to the growth in the services sector and the decline of traditional manufacturing as the dominant source of employment. In 1992, the Swedish Coalition of Service Industries1 established a project entitled...
This chapter will initially take a closer look at the extent of networking in the global IT markets. Novel market research techniques are used to discover relationship centric intelligence, typically missing from traditional market analyses. This will be followed by a section on networks spanning the client/provider interface, looking at how networ...
The growing interest in internal networks within organisations has been spawned by the apparent ineffectiveness of the traditional hierarchical organisational structures to deal with the complexity of today’s business environment. Even with matrix structures, which can generate their own operational complexities, there is always an extra dimensiona...
Traditionally the competency of an IT worker has been largely measured in technical terms. The ability to understand and deploy complex technology was seen as the critical skill required. However, the environment is changing. The time where applications could simply automate tried and tested manual processes with the confidence that immediate benef...
So how did multisourcing networks come about? It is worth taking some time to trace the evolution in business that has brought us to this point of multisourcing networks. In terms of sourcing, one can look through the three eras of pre-industrial, industrial and information/knowledge identified in Figure 8. This helps the reader to gain some insigh...
This appendix provides a detailed description of the methods, analytical techniques and data sources used to address the two research questions, and provide tests for the five hypotheses reported on in Chapter VIII.
In this chapter a brief review of the IT industry networks is conducted followed by sections on a suite of novel research techniques that are introduced for analysing the networked market place. The techniques rely on identifying market place alliances, whether they are contractual or market development based. Ultimately they do rely on social netw...
The growing interest in internal networks within organisations has been spawned by the apparent ineffectiveness of the traditional hierarchical organisational structures to deal with the complexity of today’s business environment. Even with matrix structures, which can generate their own operational complexities, there is always an extra dimensiona...
In this chapter the impact of the technology trends implied by web 2.0 and beyond, on IT Governance and sourcing will be addressed. The remainder of this chapter will provide a description of the evolution of IT developments through to the introduction of Web 2.0 technology, as it relates to IT Governance and sourcing strategies.
Traditionally the competency of an IT worker has been largely measured in technical terms. The ability to understand and deploy complex technology was seen as the critical skill required. However, the environment is changing. The time where applications could simply automate tried and tested manual processes with the confidence that immediate benef...
In this chapter a selective review of current IT Governance practice is provided. The intent is to provide a context for future chapters rather than to act as a comprehensive review. Hence the review only covers the major developments. It starts by looking at the empirical research on IT Governance with the focus being on Weill and Ross (2004), who...
J.B. Quinn’s influential book on The Intelligent Enterprise was published in 1992 and joined a small cadre of scholars and practitioners reacting to the growth in the services sector and the decline of traditional manufacturing as the dominant source of employment. In 1992, the Swedish Coalition of Service Industries1 established a project entitled...
This chapter is concerned with building up the concept of Corporate Social Capital (SC) as a critical firm resource in terms the governance of multisourcing relationships. The establishment of Corporate SC as a performance related concept draws from the related concepts of Social Networks (SN), Intellectual capital (IC) and Corporate Reputation (CR...
It is argued that the intangible elements are growing in importance as the world’s economies become increasingly interdependent. Therefore the time is right to extend IT Governance practices to incorporate the management of the intangible aspects of your business or organisation.
This chapter will initially take a closer look at the extent of networking in the global IT markets. Novel market research techniques are used to discover relationship centric intelligence, typically missing from traditional market analyses. This will be followed by a section on networks spanning the client/provider interface, looking at how networ...
So how did multisourcing networks come about? It is worth taking some time to trace the evolution in business that has brought us to this point of multisourcing networks. In terms of sourcing, one can look through the three eras of pre-industrial, industrial and information/knowledge identified in Figure 8. This helps the reader to gain some insigh...
In this chapter a management framework designed by and for the IT function will be reviewed from a network’s perspective. ITIL (Information Technology Infrastructure Library) is the result of an initiative of the UK Office of Government Commerce to collate and publish a suite of “Best IT Management” practices. The result is a process model covering...
This appendix provides a detailed description of the methods, analytical techniques and data sources used to address the two research questions, and provide tests for the five hypotheses reported on in Chapter VIII.
Purpose - This paper looks at the role of corporate social capital (CSC) in business innovation. The purpose is to demonstrate how CSC can influence business innovation performance by analysing the nature of the relationship networks that exist in a typical market place. Design/methodology/approach - We propose a management framework for CSC which...
Purpose
To provide an argument and a practical approach for achieving a balance between business process optimization and the use of human‐centred business practices.
Design/methodology/approach
The concepts of business process and business practice are positioned in the academic literature with related concepts like tacit and explicit knowledge,...
The evolution of corporate markets from an industrial era to a knowledge era is being played out on the world's stock exchanges. Over the past 10 to 15 years, world markets have experienced unprecedented fluctuations, most recently illustrated by the dotcom boom and bust. Movements in financial performances, yields, earnings, returns on physical as...
Communities of Practice (CoPs) are seen as a primary vehicle for knowledge sharing across large and disparate organizations. It is therefore expected that technology will play a critical role in enabling global CoPs. The usefulness of Information Technologies (IT) to support CoP activity in two large, but quite different, global organizations is an...
This book provides an introduction to the field of knowledge management. Taking a learning-centric rather than information-centric approach, it emphasizes the continuous acquisition and application of knowledge. The book is organized into three sections, each opening with a classic work from a leader in the field. The first section, Strategy, discu...
The application of artificial intelligence (AI) and expert systems techniques to process management tasks within the iron and steel industry is gaining wide acceptance. This paper describes the development and application of software tools which have been successful in reducing the time required to produce real-time expert system prototypes. BHP's...
The authors present the method used to enable a certain class of expert system, the intelligent operator guidance system, to progress from prototype to production system. They discuss the prototype system, prototype review, data-driven system development, the SHERPA (system for heuristic real-time process assistance), and knowledge-base maintenance
Some expert systems are now moving from the protected environment of the laboratory into the real world. Many of the problems encountered are different from those experienced in prototype development. This paper presents some experiences in developing a certain class of expert system, the intelligent operator guidance system, currently progressing...
The fundamental issue is the difference between a business process – something that is relatively describable and concrete – and a business practice – something that accrues over time and is much harder to pin down. Business processes gained significant attention during the Business Process Reengineering (BPR) era and is now experiencing resurgence...
Over the past decade or so Intellectual Capital (IC) research has focussed on building understanding through reducing IC into its component parts. IC measures within IC statements have been designed to parallel traditional financially- based reporting. While these efforts have helped to build our understanding of IC, the adoption of IC reporting by...
Methods for measuring the health and performance of Communities of Practice (CoP) have traditionally been limited to surveys and interviews of the membership. Practically, this means that assessments can only be done infrequently, having to be mindful of "survey fatigue" as the enthusiasm for participation in surveys drops off with each subsequent...
Summary Knowledge sharing is a fundamental knowledge management process. For large organisations, the ability to effectively share knowledge across the organisation can lead to new competitive intelligence being created and best practices being achieved, organisation wide. This paper introduces the concept of "in process" metrics for tacit to tacit...
Traditional corporate social capital formulations have been based on a firm's positioning within its network of market place alliances. This paper extends this model by incorporating firm status attributes of intellectual capital and corporate reputation into an integrated model for corporate social capital. An empirical study of some 155 firms in...
Purpose – The purpose of this paper is to describe a research method successfully used to study intellectual capital (IC) and IC flows through a highly networked marketplace. Design/methodology/approach – The method integrates computer-assisted content analysis (CA) and multivariate statistics. The CA is performed on a large source of business and...
Traditional corporate social capital formulations have been based on a firm's positioning within its network of market place alliances. This paper extends this model by incorporating firm status attributes of intellectual capital and corporate reputation into an integrated model for corporate social capital. An empirical study of some 155 firms in...