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I am interested in cognitive work in high risk/high consequence environments and how individuals and teams cope with complexity and uncertainty in dynamic work systems. My work is inherently transdisciplinary and I am curious about the methods, language, tooling, structures and facilitation that can help practitioners, researchers and technologists bridge the gaps between their respective fields in collaborative work.
January 2017 - present
- PhD (Candidate) with the Cognitive Systems Engineering Lab working with an emphasis on coping with complexity in high risk industries, resilience engineering, cognition in mountain safety roles and coordination across distributed networks.
The cognitive work of making sense of risk in avalanche forecasting is an under explored area in the field. This study examines the formal descriptions of how work is conducted in a Canadian ski operation and the ‘as practiced' cognitive strategies employed by expert practitioners to success-fully manage avalanche hazards in practice within a compl...
Some initial considerations to control cognitive costs for incident responders include: (1) assessing coordination strategies relative to the cognitive demands of the incident; (2) recognizing when adaptations represent a tension between multiple competing demands (coordination and cognitive work) and seeking to understand them better rather than u...
a set of 5 short articles on human performance and business critical software infrastructure including: 1. It’s time to revise our appreciation of the human side of Internet-facing software systems. 2. Above the Line, Below the Line. 3. Cognitive Work of Hypothesis Exploration during Anomaly Response. 4. Managing the Hidden Costs of Coordination. 5...
Objective: Nursing shortage in acute care had shown a negative impact on patient safety and nurses. This study determines nurses’ perceptions of hazards affecting patient safety in the intensive care units (ICUs) of a private regional hospital.Methods: An initial focus group was used to explore nurses’ sense of, and experiences with, hazards affect...
Presentation given as part of the critical digital infrastructure track at the Resilience Engineering Symposium in Kalmar, Sweden
Poster presentation at the Resilience Engineering Symposium in Kalmar, Sweden
This article ran in The Avalanche Review issue 37.4 (April 2019). Much of the human factors literature in snow safety decries the fallibility of humans and their poor decision-making, but this article posits that the work done by avalanche professionals is quite exceptional. While it is true that part of risk perception and decision making can b...
Extended abstract for the poster presented at HFES 2019.
Avalanche professionals have long debated human factors and nature of human error in avalanche incidents. But despite extensive research into the personal and psychological characteristics and group structures of individuals involved in avalanche incidents, our ability to understand the decisions and actions of backcountry user groups is limited. C...
To provide a concise, compact representation of complex systems accidents to describe the pressures, conflicts, adaptations and shifting risk profiles as experienced by sharp end practitioners.
Provide an evidence-based description of cognitive activities in avalanche forecasting using ethnographic field studies.
Develop a deeper understanding of the cognitive work inherent in detection, diagnosis and resolution of critical digital service outages across distributed teams in a continuous delivery environment.