Lakshmi Goel

Al Akhawayn University

Evolving from augmented and virtual reality environments, the metaverse offers unique immersion, presence, interaction, and persistence, setting it apart from other online platforms. This study employs an experimental design to test a model examining how technology acceptance and platform attachment, driven by situatedness in the metaverse, impact...

This research employs an analytical modelling approach, complemented by empirical analysis, to delve into enterprise cybersecurity information sharing strategies. Utilising a thorough cost-based analysis, we scrutinise the cybersecurity costs and security levels within enterprises, leading to the identification of three core cybersecurity strategie...

Today’s information technology is becoming ever-more complex, distributed and pervasive. Therefore, problematizing what we observe as Information Systems (IS) researchers is becoming ever-more difficult. This chapter offers a new perspective for qualitative empirical research in the IS field. It looks at how we can possibly study dynamically changi...

Purpose While the idea of the resilience of information systems security exists, there is a lack of research that conceptualizes, defines and specifies a way to measure it as a dynamic capability. Drawing on relevant cybersecurity and dynamic capabilities literature, this study aims to define Information Systems Security Resilience (ISSR) as a “dy...

The COVID-19 pandemic has forced employees to work from home using enterprise systems outside traditional organizational boundaries. Thus, organizations cannot enforce security policies for safe IT use behaviors but depend on continuance intentions of work policies at home. We study the transfer of IT security behaviors from work to home by develop...

The pandemic has accelerated the need for organizations to embrace digital strategies for processes that are both internally as well as externally facing. The demand for innovation in how a firm serves customers, supports teams, and empowers employees has necessitated the adoption of digital solutions. In this chapter, the authors provide a framewo...

The pandemic has accelerated the rate of change for knowledge workers from the traditional office work environment to a more remote or digital environment. In the “resignation era,” more than money, people are looking for more flexibility and control over their lives. All these factors seem to suggest a trend towards a hybrid model or virtualizatio...

Technology driven organizational transformation—heightened during the COVID-19 pandemic—is gaining momentum, as employees increasingly invest in technology for work. Referred to as IT consumerization, employees use their smartphones, notebooks and tablets in the workplace, accompanied by a growing toolbox of applications. Google Apps and Dropbox ar...

The risks in mobile payment under Fintech have become an urgent problem to be addressed. This paper develops a research framework of knowledge acquisition and explores how automatic summarization technology helps extract knowledge of mobile payment to help managers and users reduce the financial risks. Specifi- cally, we construct the mobile paymen...

Unintentional employee behaviours can be a major cause of security breaches. To mitigate the risk, employees need to habituate their new behaviours, implying a transfer of learning that may occur at ‘work’ to ‘personal’ contexts. Against this backdrop, we examine a new construct – IT Assimilation – grounded in situated learning theory by its defini...

Purpose Training is one of the key dimensions of internal marketing. Virtual reality (VR), a computer technology that replicates an environment (real or imagined) and simulates a user’s physical presence in that environment to allow for user interaction, offers unique opportunities from a training perspective, such as allowing users to improve thei...

Advances in digitalization have changed our apprehension of technology from discrete devices and application software as bounded artifacts, to dynamically evolving social-material entanglements in Digitalized Work Arrangements (DWA). This development makes studying DWAs increasingly difficult and challenges us to advance our methods that define how...

Our study views cybersecurity as a complex socially enacted context that is influenced by dialogues within organizational boards, rather than a simple matter of technological infrastructure. We use the concept of technological frames to capture patterns in board dialogues that relate to cybersecurity and influence organizational capability of resil...

This paper aims to examine social media usage by small and medium enterprises (SMEs) in the context of business continuity. A key concern for businesses in times of disasters, such as the COVID19 pandemic or hurricanes, is continuity. This is especially true for SMEs that lack the expertise, awareness, and ability to dedicate specific resources to...

This research analyzes how the concepts of agility and resilience are treated in IS literature. While agility has been an object of study in IS research for many decades, resilience is a fairly new topic. Both are gaining strategic importance in a firm’s sustainability and growth, especially given the remarkable changes in the landscape that the fi...

Purpose General theories have been criticized for their inability to explore the mechanics of more specific domain knowledge and understand how, when and where general theory applies to and extends domain knowledge in supply chain management (SCM). Middle-range theorizing (MRT) is a potential solution to this limitation. This paper aims to assist r...

Many companies set up operations offshore and complete projects by 'worksharing' where responsibilities are split between geographically dispersed offices. This chapter looks at how knowledge management systems facilitate practices essential for collaborative, distributed work. A qualitative case study is conducted at a large multinational engineer...

Attracting and retaining customers in an online environment is crucial to remain a successful retail business. Although purchase intentions have been recognized as a major factor affected by the website quality, few studies have examined how initial purchase intention affects the continued purchase intention. We want to further investigate the rela...

Multitasking using information systems (IS) often results in a blurring between personal and work lives. Prior literature overwhelmingly points to negative effects of traditional multitasking. Surprisingly, research on IS multitasking is relatively scarce. To address this gap, we hypothesize and test a research model of IS multitasking. Contrary to...

Purpose This paper aims to review logistics and supply chain management topics where theories have been applied to better understand the supply chain management (SCM) discipline identity. The purpose is threefold: to identify research topics in logistics and supply chain management where one or more theories have been examined; provide commentary...

Employees' personal devices are increasingly evident in the workplace; the use of non‐enterprise sanctioned hardware and software is now commonplace. This phenomenon, frequently referred to as IT consumerization, is gaining momentum. Employees increasingly are using their own devices and choosing their own software (eg, Google Apps, Skype or Dropbo...

Many companies set up operations offshore and complete projects by 'worksharing' where responsibilities are split between geographically dispersed offices. This article looks at how knowledge management systems facilitate practices essential for collaborative, distributed work. A qualitative case study is conducted at a large multinational engineer...

This paper examines the usage of social media in the context of small business operations. Although small businesses are flexible in their operation, they are constrained by their lack of resources and human capital. Their flexibility may lead to the exploration of social media tools to enhance customer acquisition, but at the same time, the lack o...

In order to innovate, firms progressively combine complementary abilities through forming networks. Such innovation networks represent temporary assemblages of partners that, in collaboration, pursue new product developments. Existing theories suggest that successful participation in such networks depends on firms’ having certain firm-level dynamic...

This systematic literature review focuses on theory-driven research in logistics and supply chain management (LSCM), giving particular attention to the originating disciplines of theories used. It is important to understand the origin of theory and how it has evolved within the LSCM discipline, because learning the past helps scholars understand th...

Within dynamic innovation networks of small and medium enterprises (SMEs), complementarity between innovation partners is central to extend firm-level resources and capabilities and create synergies at the network level. Few guidelines exist for how information systems (IS) can be used to achieve fit between innovation partners. We conduct qualitat...

Because borrowers sometimes take out additional loans in order to repay their earlier microfinance loans, microfinance loan repayment rates may be artificially inflated. The authors therefore propose a temporal socio-cultural model based on Hofstede's (1980) cultural dimensions, the diffusion of innovations, and the social network theory, that can...

Innovation networks are vital in advancing new product and service development. Particularly for small and medium-sized enterprises, partnering within innovation networks allows to enlarge innovation capabilities and to reach new markets. In order to create effective innovation networks, however, firms are required to adapt to the network. To do so...

We investigate the use of systems in situations that are subjective. In these situations, usage behaviors are often guided by applied ethical perceptions, rather than absolutes of what can or should be done. Using a scenario-based randomized survey, we developed and tested the concept of "Acceptable IS Use" to measure individual perceptions of use...

In this reflective article we discuss the potential of recent developments in virtual worlds for offering novel value propositions for the digital transformation of society and business. In particular, we consider the role of a Metaverse, understood as a globally accessible 3D virtual space and computing infrastructure—and today still a conceptual...

Open innovation networks, which involve a diverse set of partners, are vital for developing new products and services, especially for small and medium-sized enterprises. Information systems play a significant role in empowering such networks throughout the entire open innovation process. From the case of an innovation network in the medical device...

This study investigates the role of external monitors, in the form of analyst recommendations, on CEO pay cuts. We use the theories of signaling and optimism to arrive at propositions that predict the relationship between analyst recommendations as external monitors, and CEO pay cuts. CEO pay cuts - which constitute a strong incentive for CEO behav...

Firms that want to innovate often do so by conducting cooperative innovation activities with business partners. In such inter-organizational cooperations, business partners depend on each other's knowledge and bring in different types of expertise. In our research we focus on the knowledge exchanges across knowledge boundaries in inter-organization...

The problem of coordination is exacerbated in firms that need to collaborate for NPD by leveraging shared knowledge. There is a limited understanding of the process of coordination in such contexts. In this research, we aim to describe coordination as it occurs in NPD teams composed of team members from different firms in a way that we can derive i...

Despite the growing investment in information systems for training in healthcare establishments (HCEs), there is a lack of holistic understanding of the role of information systems in different aspects of medical training. In this paper, the authors attempt to arrive at a framework that summarizes different kinds of training required in HCEs and th...

The consumerization of IT is gaining momentum. Employees bring their smartphones, notebooks and tablets into the workplace-and with these devices, a growing toolbox of applications. Google Apps, Skype, Dropbox and many others emerge, often pushing aside technologies provided by the IT department. In bypassing the IT department employees seize the p...

Organizations are today part of business ecosystems that conduct activities with business partners in a cooperative fashion. In our research we focus particularly on activities related to innovation in such inter-organizational co-operations. The role of information systems (IS) in inter-organizational cooperative innovation activities is significa...

The adoption of information systems is often explained in terms of usefulness and ease of use. Lately, researchers have begun to recognize that a hedonic streak in human beings provides a further contributing factor in the adoption and acceptance of information systems. Embedded in this streak is a broader social aspect that incorporates not only t...

What we know about learning outcomes for collaborative tasks in virtual environments is a confusing set of results. Many organizations have been hesitant about their use of virtual environments for this reason. Virtual worlds (VWs) have received attention as environments for learning, yet little is known about their attributes, or how they affect l...

3D virtual worlds (VWs) enable perception of others' presence and actions. However, it is unclear how this influences behaviors in group tasks. We study the influence of ‘perceived colocation’ and ‘perceived coaction’, on cognitive absorption, which in turn predicts participative behaviors. Perceived colocation and coaction are central to social fa...

Virtual worlds or three-dimensional computer-based simulated environments have received considerable attention as platforms for entertainment, education and commerce. In contrast to a web site, for example, where a user interacts with a two-dimensional site, virtual worlds provide a platform in which users can interact with other individuals, somet...

Personal professional networks, or the set of peers an individual socializes with outside of organizational boundaries, are gaining more and more attention in a business environment that is increasingly volatile. Besides blurring the lines between personal and professional lives, personal professional networks require grooming-time often taken away...

Organizations are recognized today as part of business ecosystems that conduct activities with business partners in a cooperative fashion. In our research we focus particularly on activities related to innovation in such inter-organizational co-operations. The role of information systems (IS) in interorganizational cooperative innovation activities...

Despite considerable academic and practitioner interest in knowledge management, success of knowledge management systems is elusive. This chapter provides a framework which suggests that KM success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implica...

Implementation of e-learning, whether in academic institutions or in the corporate world, is fast growing. While there has been a plethora of research in the field of e-learning, most empirical results remain inconsistent. One problem with such inconsistencies is the lack of clear takeaways that can guide practitioners on the best practices of e-le...

The emphasis on study abroad programs is growing in the academic context as U.S. based universities seek to incorporate a global perspective in education. Using a model that has underpinnings in the theory of planned behavior (TPB), we predict students’ intention to participate in short-term study abroad program. We use TPB to identify behavioral,...

Past research suggests that “situatedness”, i.e. the context, as well as the social interaction that occurs within it, play an important role in cognitive processes such as learning and decision-making. Thus far, IT tools have been limited in the level and type of situatedness they facilitate. The advent of virtual worlds has changed this. Virtual...

Virtual worlds have received considerable attention asplatforms for entertainment, education, and commerce. But organizations are experiencing failures in their early attempts to lure customers, employees, or partners into these worlds. Among the more grievous problems is the inability to attract users back into a virtual environment. In this study...

Despite the growing investment in information systems for training in healthcare establishments (HCEs),there is a lack of a holistic understanding of the role of information systems in different aspects of medicaltraining. In this paper, we attempt to arrive at a framework that summarizes different kinds of trainingrequired in HCEs and the role of...

Purpose – The focus of this paper is to identify factors determining willingness to pay, preferences for geographic areas, and preferred times for study abroad and semester abroad programs. Design/methodology/approach – A unique survey instrument is utilized, which was administered to a section in the college of business of a regional university in...

Increased activity by U.S. students to study abroad has invited several studies that have investigated the reasons for U.S. students to study abroad. Literature in the context of study abroad choices has been fragmented, with each study presenting an ad-hoc set of factors the author/s deem as important or that have been shown to be important in pre...

ABSTRACT A focus on the interaction between cognitive schemas and context in situ has been suggested as fundamental in organizational decision making and information interpretation. Past research suggests that the situation and the social interaction that occur during learning at the cognitive level consist of factors that affect the process, but t...

The topic of knowledge management has received considerable attention in research as well as practice. However, the success of knowledge management systems remains elusive. This chapter provides a framework, which suggests that knowledge management success can be achieved by designing sustainable communities of practice. Communities of practice hav...

Despite considerable academic and practitioner interest in knowledge management, success of knowledge management systems is elusive. This chapter provides a framework which suggests that KM success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implica...

Corporate wikis have been an essential component of organizational knowledge management initiatives for a while. Nonetheless quantifying and evaluating the value of corporate wikis is still a terra incognita.

There is increased interest in, and accelerating technological development of, internet-based persistent three-dimensional (3D) virtual environments. The applications of these ‘virtual worlds’ are growing in the fields of entertainment and information assimilation such as virtual real estate, brand building, and marketing. Such applications could,...

The problem of effective tacit knowledge transfer has long been identified and studied in the field of knowledge management. Communities of practice have been proposed as one way to facilitate tacit knowledge exchange. In this chapter, we propose virtual worlds, or computer simulated 3D environments, as potential platforms that can be used to facil...

The importance of virtual communities is well established in information systems (IS) research. A significant number of studies on this topic have focused on investigating motivators and inhibitors of members' participation. However, virtual communities are not static, but dynamically evolve, and often 'die' to be replaced by other virtual communit...

Abstract This paper explores the social processes and mechanisms that give form to a prominent type of online community: community blogs. We conducted an interpretive study that examines a particular community blog, MetaFilter, by drawing on the concepts of communities of practice as a theoretical lens. Theoretically, we contribute to the body of k...

The intent of this paper is to explore the implications of the social aspects enabled by virtual world technology on an individual’s intention to use the technology. We identify variables such as social awareness, social interaction, and social quality that may play an important role. We test our research model by means of a controlled laboratory e...

Despite considerable academic and practitioner interest in knowledge management, success of knowledge management systems is elusive. This chapter provides a framework which suggests that KM success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implica...

Virtual worlds provide companies opportunities for valuable co-creation and co-production with their customers. In order to harness this potential, companies need to design effective entry strategies for virtual customer relationship management or vCRM. Understanding how self-expression and collaboration work in virtual worlds can help design bette...

A 'myth' is an "unquestioned belief ... that is not supported by demonstrated facts." In the scientific endeavor to build a relevant and rigorous knowledge base, myths can be potentially dangerous, leading to the institutionalizing of unquestioned beliefs. The primary aim of this paper is to sensitize the reader to how myths are formed and propagat...

This paper centers on the emergent phenomenon of weblogging. Even though the total number of weblogs is increasing at an exponential rate, little formal study has been done on this phenomenon. This paper provides two main contributions. First, it describes the phenomenon of weblogging and conceptualizes it, discussing significant attributes of webl...

In synthetic worlds, such as Second Life, World of Warcraft, or SIMS, the dichotomy between reality and virtuality still remains one of the unsolved philosophical inquiries of our time. There remains skepticism regarding the value of virtual experiences versus those of real life. This research presents a starting point for an ethical discourse on t...