Krithika Randhawa

University of Technology Sydney | UTS · UTS Business School

Drawing on the attention‐based view we theorize about the differences in middle and senior managers’ choices to pursue innovation projects. We test our hypotheses in an experimental study examining the decision‐making processes of 180 senior and middle managers in selecting, or not, 2,880 innovation projects. We find that managers differ in how the...

Open innovation (OI) has drawn significant attention over the years, and there is considerable evidence documenting the benefits of technology firms opening the R&D process to external stakeholders. Less appreciated, however, are the intra-organizational risks of misaligned managerial motives and asymmetries across different stakeholders that are a...

Innovation is increasingly a cocreative process centered on developing new solutions and (re)shaping service ecosystems. Recent research provides important insights into the capabilities keystone actors deploy to drive innovation in their role as a “shaper”. These studies highlight other non-focal actors as supporters of innovation, but their roles...

Studies highlight how the once envied US national innovation system (NIS) is now showing signs of slowing down. In this article, we unpack this issue from an industrial R&D perspective. First, we highlight that open innovation (OI) practices (i.e., external sources and markets for technologies) have increased the rate of inventive activity in the c...

Implementing design thinking for innovation (DTI) is seen as a way to balance exploration and exploitation, and thus attain an ambidextrous innovation portfolio. Yet, transitioning to ambidexterity is challenging, and is often met with inertia. So how can managers implement DTI as a path towards ambidextrous innovation? In this article, based on an...

While open innovation ecosystems allow a firm to harness external sources of value creation, these external ties can also constrain its ability to adapt its innovation strategy to pursue new opportunities. This article looks at how an incumbent firm approached such constraints, and used cognitive artifacts to transform its value chain into a collab...

Designing a business model is not a one-off process; adjustments are often required. To create such adjustments and realize business model innovation, firms require the deployment of dynamic capabilities. Yet, we know little about the role of dynamic capabilities in fostering business model innovation, particularly in SMEs. This research, designed...

This study examines how intermediaries, in general, and those with digital service platforms specifically, engage with clients to help them innovate their services within their service ecosystem. Based on an embedded, longitudinal case study, the results reveal the cumulative development and deployment of technological, marketing, and co‐creation c...

Purpose This research paper aims to examine how open innovation (OI) intermediaries facilitate knowledge collaboration between organizations and online user communities. Drawing on a Community of Practice (CoP) perspective on knowledge, the study lays out a framework of the knowledge boundary management mechanisms (and associated practices) that i...

Purpose – The purpose of this paper is to investigate the determinants of best management practices in an Australian state-run healthcare system, namely New South Wales (NSW), and studies the impact of a range of hospital factors in driving best management practices as a means of enhancing healthcare delivery. Design/methodology/approach – This...

Purpose – The purpose of this paper is to investigate the quality of management practices of public hospitals in the Australian healthcare system, specifically those in the state-managed health systems of Queensland and New South Wales (NSW). Further, the authors assess the management practices of Queensland and NSW public hospitals jointly and glo...

Through an objective, systematic, and comprehensive review of the literature on open innovation (OI), this article identifies gaps in existing research, and provides recommendations on how hitherto unused or underused organizational, management, and marketing theories can be applied to advance the field. This study adopts a novel approach by combin...

In this paper, we address the need for newer approaches to understand and engage with the social complexity of open innovation occurring through user communities that are hosted by firms. Despite their growing prevalence, we know relatively little about the role of firm- hosted user communities as external sources of innovation. We draw on a commun...

Services are fast overtaking manufacturing to form a dominant proportion of the world economy. Service innovation is increasingly seen as a vector of sustainable growth and competitive advantage at the firm-, industry- and economy-level. Innovation started evolving as a key discipline of research over the twentieth century. Initially, innovation re...

This paper addresses the Special Issue call for Australian examples of innovative management systems that enable the production of successful products by drawing on a single case study: medical device manufacturer Cochlear. Through qualitative case study methodology, we examine the human resource management practices that complemented the implement...

Whilst many studies have focused on the adoption of individual or sets of innovative management practices (e.g. lean production), fewer studies have evaluated a diverse set of management practices and firm contextual factors which may limit (or enable) the accumulation of groups of innovations in organisations. The Australian manufacturing sector i...

This paper presents a comprehensive and systematic review of open innovation research. We use a novel approach by combining two bibliometric methods of network-based co- citation analysis and text mining (unstructured ontological discovery) of 299 publications on the topic. Our results show that open innovation research has drawn from several matur...

A large body of research in recent years has resulted in the accumulation of knowledge about better (worse) management practices for manufacturing firms. Given the wide dissemination of knowledge about practices such as Lean Manufacturing, the importance of goal-setting, performance management systems, employee promotion and reward structures, it i...