Kristin Skeide Fuglerud

Norwegian Computing Center · Department of Applied Research in Information Technology (DART)

A number of initiatives are underway for digitalizing real estate transaction processes. Public and private sector bodies are working to automate information retrieval and processing of the financial, ordinance and fiscal aspects of such transactions. Other initiatives, such as ours, are targeted toward helping stakeholders directly involved in sel...

This work discusses how to build online public services and feedback mechanisms such that they are usable and are actually used, while fulfilling the requirements for EU’s Web Accessibility Directive, security, and privacy. By means of an online survey among impaired users of the Norwegian Labour and Welfare Administration’s online services, it is...

We introduce the ROSA project that aims to provide robot supported education in the areas of communication, language, and emotion for children with autism spectrum disorder. The background for the project is reviewed and the basic idea and components of the ROSA toolbox is presented. The initial project activities of the project so far have focused...

Healthcare today usually consists of various services covering various parts of the total healthcare of a region or country. These services are required to coordinate and collaborate, often using procedures and IT collaboration tools that may not be designed for interoperating across the evolving wider landscape of healthcare services. We posit tha...

Buyers of residential real estate frequently experience dissatisfaction with the property they have purchased. Recent findings suggest that insufficient knowledge about the property is a key trigger to ensuing disappointment and claims for compensation. Further, a good technical condition report reduces the probability of dissatisfaction and insura...

In this study, we have acquired the experiences of five individuals with visual impairments as job seekers and employees. Our focus has been on technology, but we have also shed light upon topics such as training, technical support, aid schemes, attitudes, and the employer-employee relationship. The interviews with our informants show that being ab...

As part of the work in developing a robotic toolkit to help children with ASD develop their social and communication skills, we have adapted a method for creating vignettes that has been fruitful in other studies. We present a brief background of earlier work that has been done with robots and children with ASD, the idea behind our toolkit, and how...

Objective Globally, the number of digital health solutions is increasing, but they are not always designed with access and utilisation for people with impairments in mind. Development efforts have often not included the voice and requirements of people with impairments, who make up 15% of the world’s population, despite the fact that this can help...

Usability and accessibility evaluations with diverse users are an essential part of an iterative universal design process for digital solutions. The COVID-19 pandemic has made it difficult to run traditional local evaluations due to social distancing restrictions to reduce infections. Remote synchronous and asynchronous evaluation methods may be a...

Older people with visual impairment are more prone to feeling lonely than their seeing peers. Research suggests that learning to use smartphones can improve psychological well-being in older adults. We seek to further explore and find solutions to three barriers for increased use and mastery of smartphones by older people with visual impairment, na...

When analysing how the information-technological innovation of a startup company is perceived to affect the market, we encountered challenges when using existing customer journey analysis frameworks. In particular, we identified a need to express critical events for technology adoption, a need to express universal access principles and a need to ex...

In this article, we will examine personas as methodological approach and review some critiques about how its use may omit or stereotype users with disabilities or even restrict user involvement. We review previous persona creation methods and compare it to our approach where we involve diverse users directly in the personas creation process, to ens...

It is important but difficult for citizens to gain a proper overview of their health-related information. The CAPABLE project aims to create a digital tool that enable citizens to actively utilize their clinical and personal health information to manage medication, improve nutrition, and facilitate health services coordination. 57 participants have...

Personas can help raise awareness among stakeholders about users' needs. While personas are made-up people, they are based on facts gathered from user research. Personas can also be used to raise awareness of universal design and accessibility needs of people with disabilities. We review the current state of the art of the personas and review some...

A number of studies have found that robots can contribute to engagement and motivation in educational settings. We wanted to explore the possibilities and challenges of using a social robot as an assistive tool for learning and training of basic concepts and words. Robots are considered promising tools in language training because they can contribu...

In this keynote universal design was introduced and arguments for why universal design (UD) is an important strategy in the development of digital healthcare systems were discussed. It is expected that e-health technologies can improve healthcare services in various ways, by improving prevention, self-management, patient participation and education...

The APPETITT project supports well-being by inspiring to healthy eating. We created an attractive, accessible, and easy to use tablet application to support older people at risk of malnutrition. The app presents pictures of inspiring common dishes and quality-ensured information about nutrition, gives adequate feedback to the users, and contributes...

The APPETITT project set out to contribute to well-being by inspiration to healthy eating. We wanted to create an attractive, accessible, and easy to use tablet application that could support older people at risk of malnutrition. In our approach, home-dwelling older adults are inspired to organise their meals. The app presents pictures of inspiring...

There is a large interest in user experience today, both from a usability and accessibility point of view. However, in order to verify what the users actually like and don't like, user testing must be conducted. Traditionally, user experience is measured retrospective with surveys and interviews, but this is not the most optimal approach since it d...

There are many methods for testing accessibility and universal design, ranging from checklists and guidelines to automated testing and finally to human testing with participants from different user groups. It is, however, not straight forward to determine how a testing method relates to impairments and barriers. In this work we have expanded the W3...

This paper reports on a study of older people with visual impairments learning to use a mainstream smartphone with touchscreen. The aim of the study was to evaluate whether the EziSmart solution could facilitate the use of a standard off-the-shelf smartphone, and thus stimulate more social contact and digital participation for this group. The EziSm...

A number of studies have found that robots can contribute to engagement and motivation in educational settings. We wanted to explore the possibilities and challenges of using a social robot as an assistive tool for learning and training of basic concepts and words. Robots are considered promising tools in language training because they can contribu...

This work summarizes the state of research in universal design in ambient intelligence environments. We provide a detailed background, specify relevant research areas, and review research in these areas. We discuss the findings and put them into perspective with regard to universal design and accessibility in smart environments, and point out resea...

In the ICT and IT domains, Universal Design is typically viewed as a burden and an expense, and its application is often justified only by ethics and/or legislation. Advocates for Universal Design (UD) are arguing that it is cost-effective, but so far there are few studies that document this in a detailed way. In this work, we discuss related resea...

We examined fourteen accessibility evaluation methods and put them into four categories based on the knowledge and resources required to perform them. We also classified the methods based on whether they evaluated technical or usable accessibility. Then, we selected four of these methods from different categories to evaluate accessibility of an e-I...

The user-centered design process helps ensure the requirements of the users are met throughout the development of a product or service. Universal design is an approach that makes sure that the needs of people with disabilities are incorporated. While many have suggested combining user-centered design and universal design, we demonstrate how it can...

Compatibility with assistive technology (AT) such as screen readers is a precondition for universal design of ICT. This is also a requirement in the W3C WCAG guidelines. Experience shows that providing compatibility with one screen reader does not necessarily ensure compatibility with other screen readers from different vendors. It is therefore nec...

This work aids ICT projects in delivering solutions which are highly accessible and usable in an efficient manner, i.e., with a minimum of additional costs. The aid comes in the form of guidelines / best-practice recommendations. The guidelines are based on a literature survey considering related research, and an analysis of development work conduc...

It is often said that universal design and similar approaches can be a source of innovation. In this paper key elements in inclusive design are identified, and examples of innovations related to inclusive design are presented. Then, some core elements of the inclusive design process that will help spur innovation are identified. Based on this the l...

Social medias are a central arena for participation, in social life, politics, business and working life. This paper aims to document the social media use among people with visual impairments (VI) in Norway, and to explore some barriers and motivational factors to the use of social media for this group. We present results from two surveys about soc...

Personas can help raise awareness among stakeholders about users' needs. While personas are made-up people, they are based on facts gathered from user research. Personas can also be used to raise awareness of universal design and accessibility needs of people with disabilities. We review the current state of the art of the personas and review some...

Several countries are considering web-based voting as an alternative to, or a replacement of, traditional voting methods. It is argued that electronic voting could increase voter participation and help strengthen democracy, as e-voting would increase accessibility for large sections of the population, particularly with regard to groups that previou...

This paper reports results from a focus group interview and a field study, which includes 28 visually impaired PC users in Norway. The main goal of the study was to identify benefits of, and barriers to, use of ICT for the visually impaired, and to propose measures to remove barriers. The use of Internet services, mobile phones, kiosks, ticket mach...

For many social media is playing an important role in everyday life. People with visual impairments (VIs) are also using social media quite extensively. In this paper we analyze factors that might explain why social media is used, and the role of social media on better quality of life. We use a structural equation modeling technique to identify fac...

Cumbersome and complicated authentication procedures to access sensitive online services such as Internet banking can be a nuisance. For people with disabilities or the elderly, poorly designed identity management systems can preclude usage altogether. This article presents a secure and accessible multimodal authentication method to log in to an In...

The article argues for a shift of perspective in identity management (IDM) research and development. Accessibility and usability issues affect identity management to such an extent that they demand a reframing and reformulation of basic designs and requirements of modern identity management systems. The rationale for the traditional design of ident...

In this position paper we describe our position on the change in information privacy as introduced by social networking platforms. We illustrate our argument based on observations in the MARIAGE project and on results from various usability-oriented research activities. We conclude that "Friend and Family based Security and Privacy management" intr...

Many services in our society are digitalized. Being able to access and use information and communication products and services (ICTs) has become a prerequisite for independent living and to fully be able to take part in society. Therefore, ICTs should be designed in such a way that they are usable and accessible to all citizens. Experiences and res...

Mekanismene vi bruker til innlogging i dag gjør livet på nett krevende. Mange passord å holde styr på er en daglig utfordring. Folk forenkler gjerne ved å bruke det samme over alt, eller ved å skrive ned. Begge deler går ut over sikkerheten. Problemet vokser i takt med økningen i antall tjenester som krever innlogging med passord. For mennesker med...

Survey results show that travelers with e-commerce experience are among the early users of mobile Internet services. The members of this segment seem to be relatively willing to share personal information on the Internet. It can be hypothesized that in most case the individual does not experience misuse of this information. In the mobile environmen...

In order to provide increased flexibility and accessibility, many providers of electronic services are beginning to offer their services via a variety of service delivery channels. The services may be available through web, digital television, mobile phones, or other hand held devices. However, designing usable and accessible services are a challen...

The Internet contains a very high number of tourism sites. Who are the users of these sites and do they find the information useful? This paper address these questions based on national surveys in Norway among users of travel and tourism web sites. Key findings are; a majority of the Internet-population (60 percent) is using the web for travel sear...

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