Koen Van Turnhout

Koen Van Turnhout
Hogeschool Utrecht · Digital Business & Media

PhD

About

67
Publications
84,652
Reads
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291
Citations
Citations since 2016
34 Research Items
149 Citations
20162017201820192020202120220510152025
20162017201820192020202120220510152025
20162017201820192020202120220510152025
20162017201820192020202120220510152025
Introduction
Koen van Turnhout currently works at Utrecht University of Applied Sciences (HU) as a professor of Human Experience and Media Design. Koen does research in User Experience, Data-Driven Design, Human-Computer Interaction, Design Research & Design Thinking.
Additional affiliations
August 2008 - present
Hogeschool Arnhem and Nijmegen
Position
  • Senior Lecturer - Researcher
September 2002 - November 2007
Eindhoven University of Technology
Position
  • PhD Student

Publications

Publications (67)
Conference Paper
Full-text available
In this paper we discuss our experiences with the 1:10:100 approach for organizing requirements elicitation in open innovation projects. 1:10:100 was originally developed to tackle the complexity of 'wicked' design problems, but also turns out to be a helpful means to organize requirements oriented pro ject conversations with heterogeneous groups o...
Conference Paper
Full-text available
In this paper we discuss mixed-method research in HCI. We report on an empirical literature study of the NordiCHI 2012 proceedings which aimed to uncover and describe common mixed-method approaches, and to identify good practices for mixed-methods research in HCI. We present our results as mixed-method research design patterns, which can be used to...
Conference Paper
Full-text available
In this paper we report on the evaluation of our research education across a range of professional design and engineering majors. Through inspection of educational materials, interviews with teams and a questionnaire among our students we examined to what extent our approach to teaching research was effective for increasing inquisitiveness. Of part...
Article
Full-text available
The varied forms and uses of theory in HCI, cause difficulties in valuating theories in our field, in particular for novice researchers. In response, this paper offers a synthesis of existing meta-theory in HCI into a systematic taxonomy of theory functions. To substantiate the taxonomy, we applied it to 18 well-known theories in our field. Based o...
Conference Paper
Full-text available
The user experience of our daily interactions is increasingly shaped with the aid of AI, mostly as the output of recommendation engines. However, it is less common to present users with possibilities to navigate or adapt such output. In this paper we argue that adding such algorithmic controls can be a potent strategy to create explainable AI and t...
Chapter
Inleidend hoofdstuk van het nieuwe Handboek Ontwerpgericht Wetenschappelijk Onderzoek, waarin ontwerpgericht vergeleken wordt met andere vormen van praktijkgericht onderzoek.
Chapter
Hoofdstuk 2 van het Handboek Ontwerpgericht Wetenschappelijk Onderzoek waarin we ingaan op de vraag hoe ontwerpen en onderzoeken combineren in ontwerpgericht onderzoek
Chapter
Full-text available
Radio Dabanga is a radio station that makes programs for Sudan. However, the station's editorial office is located in Amsterdam, because of Sudan's long history of repression of the free press. This means that the radio station's journalists must provide reliable information to the 43 million inhabitants of Dabanga while being almost 7000 kilometer...
Chapter
Full-text available
Radio Dabanga is een radiostation dat programma’s maakt voor Soedan. Hun redactie zit echter in Amsterdam, vanwege Soedans lange geschiedenis van onderdrukking van de vrije pers. Dat betekent dat de journalisten van Dabanga 43 miljoen inwoners van Dabanga van betrouwbare informatie moeten voorzien, terwijl ze bijna 7000 kilometer verderop zitten. H...
Book
Full-text available
Onderzoekers bestuderen de wereld zoals die is. Ontwerpers willen de wereld veranderen. Applied design research is een vorm van praktijkgericht onderzoek waarin beide benaderingen worden geïntegreerd, om nieuwe kennis op te doen én om praktische oplossingen te ontwikkelen. Maar hoe doe je dat, aangezien ontwerpen en onderzoeken sterk verschillen en...
Conference Paper
Full-text available
In this paper, we argue that design ‘solutions’ such as iconic designs, archetypes and design patterns, ought to be recognized as crucial forms of design knowledge. There is an abundance of literature suggesting solutions play a crucial role in design cognition: they can act as a gateway to understand the design situation better, as a stepping-ston...
Preprint
Full-text available
Chatbots are increasingly popular, but state-of-the-art chatbots still struggle to meet user expectations, limiting their application in many domains. The factors affecting use have been studied extensively in laboratory contexts, resulting in context-independent requirements. However, user expectations and experiences of chat interfaces are affect...
Conference Paper
Full-text available
This paper argues online privacy controls are based on a transactional model of privacy, leading to a collective myth of consensual data practices. It proposes an alternative based on the notion of privacy coordination as an alternative vision and realizing this vision as a grand challenge in Ethical UX
Conference Paper
Full-text available
Students and young professionals in engineering need to know a number of research methodologies to reach high quality results. This is particularly important when engineers from multiple engineering disciplines work together. However, it is not self-evident for students to use tools to determine which research methods are meaningful. This paper add...
Conference Paper
Full-text available
The datafication and digital transformation of society change design professions on a profound level. With data and machine intelligence being the design material of the future, the Master program Data-Driven Design, developed at HU Utrecht University of Applied Sciences, prepares the next generation of designers to handle the challenges and opport...
Conference Paper
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Big Data, Artificial Intelligence, Quantum Computing, Blockchain, and the Internet of Things, have become salient topics across different news media outlets around the globe. This potentially shapes how broader media audiences perceive these technologies and relevant actors. While private companies that drive technology developments operate on a gl...
Conference Paper
To improve retention rate of factual knowledge for health students we set out to design a game which challenges students to continue testing themselves during their studies. Since we wanted them to play this game for a period of two years, we had two major challenges to overcome. Firstly, how can students be motivated to play for two years, and sec...
Chapter
Full-text available
Using a designerly approach in projects within a wide spectrum of disciplines is increasingly popular. This paper describes a case in where the 1:10:100 design approach is used in a social sciences project and explores the mutual learning that took place. It discusses the added value of using design artefacts (prototypes) in the process and to what...
Conference Paper
Full-text available
Mixed reality applications can enrich museum exhibits and make them more attractive to an audience of adolescents. However, in the design of such applications, we face a myriad of possibilities and little guidance on how to choose between (early) alternatives. In this paper, we explore the notion of experience blend - which could act as an aestheti...
Conference Paper
Full-text available
Using a designerly approach in projects within a wide spectrum of disciplines is increasingly popular. This paper describes a case in where the 1:10:100 design approach is used in a social sciences project and explores the mutual learning that took place. It discusses the added value of using design artefacts (prototypes) in the process and to what...
Conference Paper
Full-text available
In this exploratory paper, we examine how students perceive metaphors for design research at first and subsequently assign more technical meanings to them throughout the programme. The use of metaphors can be a powerful didactic tool as metaphors can act as gateways, activating students' intuitions and existing knowledge, preparing the mental groun...
Article
Full-text available
Het inzetten van ontwerpmethodieken in een breder spectrum aan vakgebieden dan alleen de ontwerpwereld gebeurt steeds vaker. Design Thinking (Dorst, 2007) is daar wellicht het bekendste voorbeeld van. Het actief betrekken van gebruikers en werken met prototypes en verschillende iteratierondes helpt de stakeholders om de échte vraag boven tafel te k...
Conference Paper
Participatory design prescribes intensive stakeholder involvement in the design process. One challenge in such projects is to enable stakeholders to develop an open mind for novel solutions of the design problem at hand. When designing social technology, this is further complicated by prejudices about technology as being too blunt and inadequate to...
Data
These are 2 paper templates that can be easily printed and assembled into physical models. The models are 3D representations of the Multiverse (see Pine II, B.J. & Korn, K.C. (2011) Infinite Possibility: creating customer value on the digital frontier). They are meant to be a tool for generative design; allowing to 'fold' a creative concept over di...
Chapter
Museums are crucial elements of regional and local cultural offerings and can play a major role in tourism-related, educational, economical and urban-planning policies. To increase visitor numbers and thus further cultural exchange between regions and economical profit, we provide insight to a storytelling-based smart-city approach that routes user...
Conference Paper
Full-text available
Within higher engineering education, students have to learn to close knowledge gaps that arise in professional assignments, such as capstone projects. These knowledge gaps can be closed through simple inquiry, but can also require more rigorous research. Since professionals work under tight constraints, they face constant trade-offs between quality...
Method
Full-text available
These are 2 paper templates that can be easily printed and assembled into physical models. The models are 3D representations of the Multiverse (see Pine II, B.J. & Korn, K.C. (2011) Infinite Possibility: creating customer value on the digital frontier). They are meant to be a tool for generative design; allowing to 'fold' a creative concept over di...
Conference Paper
Full-text available
Als we onderzoek willen toetsen grijpen we vaak naar het onderzoeksplan en onderzoeksrapport als middelen. Dat wringt, want veel ICT-ers in de beroepspraktijk gebruiken deze documenten helemaal niet, zelfs niet als ze heel innovatief werk doen. In deze bijdrage kijken we daarom naar alternatieven. We brengen de discussie rondom het onderzoeksrappor...
Conference Paper
In the Rhine-Waal region of Germany and the Netherlands eight, museums would like to engage adolescents and youngsters in museum visits. Using digital media, visitors should be warmed up, thrilled and get involved in storytelling deeply connected to these museums. Therefore, the project partners of RheijnLand.Xperiences (RLX) are developing a frame...
Article
Full-text available
In 2012 ontwikkelde de Hogeschool van Arnhem en Nijmegen een nieuwe aanpak om de onderzoeksleerlijn te ondersteunen: de zogeheten Methodenkaart Praktijkonderzoek. “We hebben in de afgelopen jaren gemerkt”, schrijven Koen van Turnhout en René Bakker, “dat andere opleidingen de waarde van een gemeenschappelijke taal sterk herkennen.” Inmiddels zijn e...
Conference Paper
Full-text available
Eight very versatile museums in the Rhine-Waal region, four in The Netherlands and four in Germany, see the opportunity to 'connect' in order to increase their visitors by creating a better experience before, during and after the visit. This enhanced experience encompasses the museum itself, its location, its artworks and its visitors and will be a...
Conference Paper
Full-text available
The absence of a shared language and set of values about research among teaching staff is a core difficulty in teaching (applied) research in a multidisciplinary design and engineering context. In this paper we argue for a ‘triangulation first approach’ in which the Development Oriented Triangulation (DOT) framework is introduced as a lingua franca...
Article
Full-text available
Although it is common for designers to base design decisions on own experiences, the specific utility, and legitimacy, validity of this first-person perspective in design is currently not sufficiently understood and recognized. In particular, wisely applying the first-person perspective in projects that require great sensitivity can be a major cont...
Article
Full-text available
WijchenGezond wil van Wijchen de gezondste gemeente van Nederland maken. Daarom werken de HAN en WijchenGezond samen aan een virtueel leefstijlcentrum. We hebben samen een app ontworpen waarmee bewoners elkaar kunnen ondersteunen in het ontwikkelen en handhaven van een gezonde leefstijl. Dit werk is vernieuwend in het vakgebied van de verleidingste...
Chapter
Full-text available
This chapter addresses the challenge to determine what constitutes a contribution to HCI’s multidisciplinary research program. To improve the field’s understanding of contributions in HCI we have (1) outlined the changing narratives about contributions to HCI in the past 30 years, (2) performed an empirical literature study on a substantial set of...
Article
Full-text available
Er zijn grote verschillen in de innovatie-uitdagingen die bedrijven tegenkomen en de manier waarop ze die aanpakken. In dit artikel proberen we deze verschillen op een systematische en genuanceerde manier te duiden. We laten daarmee de breedte van praktijkonderzoek zien en willen een lans breken voor een beter begrip van de ‘kleinere’ vormen van pr...
Conference Paper
Full-text available
The flipping classroom approach is directed at getting students well-prepared in class so that the valuable face-to-face time during the in-class meetings can be used more efficiently to support students' learning. This requires a radical change of the role of the lecturers, as they are not knowledge transmitters anymore but learning facilitators....
Article
Full-text available
In this paper we describe pedagogical patterns for using MOOCs in a flipped classroom setting. These patterns are grounded on good practices in flipped classrooms. In the course Mobile Application Development in our Bachelor computing programmes, students follow a MOOC of Stanford University. In this course, our students master key concepts and the...
Conference Paper
Full-text available
This paper describes the design case of Wijchen Gezond. A participatory design project has been set up by a civil initiative which aspires Wijchen to become the 'healthiest' town of the Netherlands. We describe the design vision, design approach and first experiences designing in –and with-Wijchen. Moreover we reflect on the challenges we meet in a...
Article
Full-text available
Self-care and self-orchestration are focal points for transformations in health care and well-being in the Netherlands. Citizens should live healthily, be active every day and manage their own health. In this context, we explore how persuasive information technology may support older people in developing and maintaining healthy behavior. In two cas...
Conference Paper
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In de HAN propedeuse van de ICT‐ en Mediaopleidingen laten we studenten kennis maken met praktijkonderzoek. We gebruiken de Methodenkaart Praktijkonderzoek (Van Turnhout et al. 2013) als introductie. Studenten kiezen onderwerpen, stellen daar vragen bij en beantwoorden deze met eigen onderzoek. Hierbij combineren ze verschillende soorten onderzoek....
Conference Paper
Full-text available
In order to improve programming skills of students in computing at HAN University of Applied Sciences, we have flipped two courses of 300 students each since in 2012-2013. This was based on two previous years of experience in a 25 student course. Theory and instruction in these courses is now studied at home by our students and they submit homework...
Conference Paper
Full-text available
This paper describes the design and field trial of the Dynamic Collage, a system which aims support extended family members to take part in the care for an elderly person in a light way manner by sending photos to a digital frame in the elderly home. We evaluated the dynamic collage in a field trial of 4-6 weeks with two families, yielding positive...
Conference Paper
Full-text available
In this paper we present the design and field trial of the Dynamic Collage. The Dynamic Collage was designed to facilitate and to stimulate participation of family members in the informal care of an elderly person. The Dynamic Collage enabled relatives to update their current activity by sending a photo to a digital collage at the elderly person's...
Conference Paper
Full-text available
The Development Oriented Triangulation (DOT) framework in this paper can spark and focus the debate about mixed-method approaches in HCI. The framework can be used to classify HCI methods, create mixed-method designs, and to align research activities in multidisciplinary projects. The framework is generic enough to capture the diversity of research...
Conference Paper
Full-text available
In deze bijdrage aan het NIOC 2013 bespraken we kort het triangulatie raamwerk dat de basis vormt voor de onderzoeksleerlijn van de Informatica en Communicatie academie(ICA) van de Hogeschool van Arnhem & Nijmegen (HAN). We denken dat de multidisciplinaire onderzoekspraktijk van ICT- en mediaonderwijs vraagt om een benadering die de diversiteit van...
Conference Paper
Full-text available
The internet is becoming a tightly interwoven part of our everyday lives. There is a growing market for web services which augment the daily life of users trough products with an internet connection. We call these real world extensions of the web embedded media. In the last couple of years we explored embedded media design through student projects...
Conference Paper
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In this paper, we will argue that developments in social media in the past few years open up an opportunity space for developing "integration software". Such software supports company specific use cases, while the software expands on existing social media infrastructure through web API's. We have explored this opportunity space for social media int...
Conference Paper
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Traditions encircle the grieving process. These can support mourners in difficult times, for example by prescribing how to behave appropriately and by expressing a sense of history. On the other hand, this traditional approach can prevent the innovation of this field, thereby missing out on potential support when in sorrow over a lost one. This is...
Thesis
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PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Technische Universiteit Eindhoven, op gezag van de Rector Magnificus, prof.dr.ir. C.J. van Duijn, voor een commissie aangewezen door het College voor Promoties in het openbaar te verdedigen op donderdag 1 november 2007 om 16.00 uur door Koen Gerardus van Turnhout geboren te Tilburg
Conference Paper
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Against the background of developments in the area of speech-based and multimodal interfaces, we present research on determining the addressee of an utterance in the context of mixed human-human and multimodal human-computer interaction. Working with data that are taken from realistic scenarios, we explore several features with respect to their rel...