Kim Sydow Campbell

Kim Sydow Campbell
University of North Texas | UNT · Department of Technical Communication

Doctor of Philosophy

About

48
Publications
23,719
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631
Citations
Additional affiliations
July 2016 - December 2016
University of North Texas
Position
  • Chair

Publications

Publications (48)
Article
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To prepare students for the workforce, instructors of business, technical, and professional communication must incorporate team projects in their curriculum. However, both instructors and students have negative perceptions of team projects due to a variety of factors including team dysfunctions like social loafing. No prior study has examined the r...
Article
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One line of prior research has focused on the effect of style on readers’ ability to comprehend or willingness to engage with a message. A separate line has illuminated the effect of errors on the impressions readers form about writers, identifying potentially serious consequences (e.g., the willingness to accept the writer as a coworker or to fund...
Article
Background: Preparing students to work on teams in the workplace is both important and challenging. The transfer of learning from school to work requires that faculty provide guidance to support teamwork processes, including team communication. Literature review: Leader communication, especially when nondirective, has been associated with team succ...
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Background: Although plain language is almost universally promoted by teachers of professional writing, editors, and communication professionals, some have argued that the effects of and preferences for plain style in written messages differ among groups of individuals. Research questions: 1. Do professionals prefer plain style? 2a. Do preferences...
Article
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White papers are commonly produced by for-profit organizations to market high-tech products and services and are often created by technical writers. But writers of this genre have little evidence-based research to guide them. To fill this void, the authors tested a rhetorical move structure with a sample of 20 top-rated marketing white papers and f...
Article
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Purpose – The purpose of this paper is to explore what individuals perceive as social identity threats, the sources of the threat, individuals’ responses, and the consequences of the threat. Design/methodology/approach – Narratives from 224 individuals were collected. A sample of 84 narratives were analyzed in depth using a qualitative content ana...
Article
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Flipping originated in science, technology, engineering, and mathematics fields, where didactic transmission of conceptual knowledge has been the standard pedagogy. Flipping has resulted in additional focus on procedural knowledge within class meetings. This article argues that business and professional writing pedagogy, which already focuses large...
Article
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White papers are commonly produced by companies to market high-tech products and services. But little evidence-based guidance is available to aid novices in their creation. To fill this void, we are engaged in an analysis of this genre, including macro-, micro-, and para-linguistic features, for a sample of 20 recent, top-rated white papers.
Article
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Although clarity holds a privileged place within the field of business/management/ corporate communication, adopting a strategic perspective suggests that ambiguity, and even deception, may be appropriate choices, depending on strategic intent. This article builds a framework for analyzing the dark side of strategic communication from both a strate...
Article
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Hostile challenges to planned organization change are common and challenging to deal with effectively. Little research has explained successful responses to such stakeholder hostility. To address this gap, we use the concept of readiness to characterize the content of hostile challenges. We also use rhetorical strategies based on speech act theory...
Article
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The purpose of this study is to develop and validate a scale to measure the construct of leadership rapport management (LRM) and demonstrate its potential impact on relationships between supervisors and subordinates. A brief review of the construct is presented along with its anticipated theoretical and empirical relationships with constructs that...
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This teaching note discusses the pedagogical value of video delivery of a 15-minute lecture-tutorial on tone (the video lecture-tutorial can be viewed at proswrite.com) for professional students in writing-intensive skill courses. While such lecture-tutorials are aimed at understanding, a relatively low level of learning, it is the foundation of sc...
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The physician–patient relationship is the cornerstone of care quality. Unfortunately, it may be adversely affected by physician burnout, which is becoming more prevalent according to the literature. We present a model, based on the burnout and physician–patient communication literatures, which delineates the impact of physician burnout on the physi...
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To help writing faculty learn the language of discourse communities across campus, we conducted faculty interviews as a first attempt to describe knowledge about disciplinary cultures, specifically with regard to writing. Based on the data received from the interviews about disciplinary definitions and characteristics of good writing and how writin...
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This issue represents the end of the first 50 years of publication for the IEEE Transactions on Professional Communication. Three of the six articles in this anniversary issue were written by researchers who have been named as Landmark Paper Authors.
Article
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Building from K. S. Campbell, White, and Johnson's 2003 model of rapport management, the authors explain how employee perceptions of justice and emotional responses of anger may result from the interpersonal communication behavior of organizational leaders. The authors ground the discussion of theory in the analysis of narratives written by subordi...
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Trust in the salesperson is one of the primary antecedents of customer satisfaction. However, trust is a function of time and is virtually nonexistent during the exploration phase of the buyer–seller relationship. The link between trust and conflict within the sales context has a long history. During the exploration phase of the relationship, buyin...
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Rapport has two important facets: enjoyable interactions and personal connection. Increasing levels of rapport builds a deeper sense of loyalty in customers and inspires a greater amount of information disclosure. Although the influence of nonverbal behaviors (e.g., how body orientation matches while interacting) on rapport has been recognized and...
Conference Paper
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Building relationships is a central concern for professionals (e.g., physicians, engineers, sales representatives, managers, etc.) because relationships promote a client's trust and loyalty. Rapport is a concept used to describe relationship quality and has two facets: enjoyable interactions and personal connection. Prior research has described the...
Conference Paper
As the discipline of technical and professional communication continues to develop, it is important to look to our past as a way of understanding who and what we are. In this paper, we report the results of a study using the IEEE Transactions on Professional Communication to help us answer questions such as: How multidisciplinary is the field of pr...
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Leader-member interaction is important to organizations. Unfortu nately, such exchanges can also be a leading cause of employee dis tress. Recent Research calls for leaders to develop higher quality rela tions with their members, which in turn will increase communication satisfaction. Scholars have also suggested additional research that focuses on...
Article
The authors analyze competing forces affecting the diffusion of telemedicine practices across organizations, potential learning effects from telemedicine practice, and their implications for the development of telemedicine-based networks. They also speculate on the learning, diffusion, and institutional effects that telemedical collaboration may tr...
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Pedagogical practice related to oral business presentations has received little research attention despite the pervasiveness of oral presentations in business class rooms and their perceived importance to workplace success. This study collected data on three groups (self, peers, and instructor) to address four research ques tions related to (a) the...
Article
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Research activity is an integral component in the formation of professions. Evidence shows that business and technical communication specialists conduct research in both academic and practitioner career fields. In other disciplines, course work has been recognized as the primary means for preparing students to conduct and consume research. Yet, no...
Article
Managed care organizations (MCOs) face an uncertain future. While consolidation and price competition have expanded their market share, health care expenditures are expected to rise in the near future, and the cost containment premise--and promise--of MCOs is being threatened by mixed blessing and nonsupportive stakeholders. To shed light on MCOs'...
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There are several organizations whose purpose is to advance technical and professional communication by advancing knowledge in the subject area, promoting awareness of the field among the general public, and helping practitioners become more expert in their craft. Although the Society for Technical Communication (founded in 1953) and the IEEE Profe...
Conference Paper
This panel discusses the present state of journals in professional, technical and scientific communication, and future opportunities that these publications face
Article
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Focuses on qualitative research methods for practitioners ◆ Covers formulating researchable questions, addressing credibility and practicality, collecting qualitative information, and determining an information collection plan.
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Business communication instructors regularly teach word- and sentence-level style concepts to help students improve the quality of their writing. To support such teaching, all the textbooks we've seen discuss style at this level, usually in a chap ter on the topic, with additional discussion within other chapters dedicated to spe cific types of mes...
Article
Acting as teachers and author's editors, we regularly comment on the style of others' communication in an effort to improve the quality of their writing. In fact, all of the technical and business communication textbooks we've seen include discussions of style (usually a whole chapter on the topic). We are hopeful but not certain about the impact o...
Conference Paper
The daunting problem of the high cost of journals applies to all fields. To help researchers find the information they need without subscribing to and reading all of the journals that relate to their fields, a number of abstracting, indexing, and citation indexing services are developed. Those that monitor publications in fields conducting research...
Article
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Current guidance for organizational spokespersons lacks a clear theoretical and empirical foundation. This article describes a study designed to rank preferences for five previously identified rhetorical strategies for responding to hostile questions in environmental public meetings based on speech act theory. Responses based on the timing strategy...
Conference Paper
Within the professional communication field, the gap between academics, who do most of the research, and practitioners, who might make use of those research results, is well known. Prior research has shown that, although practitioners place a high value on research, they read little of it. This paper reports efforts to address one possible cause of...
Article
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As environmental communicators partcipating in public meetings and interviews, engineers and scientists must sometimes walk a thin line between representing the best interests of their organizations and responding to the public's need to know. Unfortunately, published guidance designed to aid technical communicators in such situations is not clearl...
Article
The educational preparation of environmental professionals has been criticized as too narrow. Most degree programs emphasize a specific technical area (e.g., toxicology or air quality) or specific management area (e.g., economics or public policy). The consequences of such focused educational backgrounds can severely limit the effectiveness and eff...
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Although Halliday and Hasan claim that cohesion is a semantic relation, this paper suggests that cohesion might be better understood as a general perceptual phenomenon. Specifically, repetitions of both structural and semantic textual elements are analogous to repetitions of visual patterns in that both provide a uniform background against which di...
Article
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Textbook advice regarding "negative messages" generally prescribes the use of an ex planation (traditionally as part of the "indirect plan"). This paper continues a line of research applying linguistic pragmatics, in this case Speech Act Theory, to profes sional writing. Specifically, I argue here that Speech Act Theory supports the use of an expla...
Article
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Advice about how and when to implement the you-perspective is sometimes vague or contradictory. Many authorities simply advise writers to use the second person pronoun as often as possible, in either subject or object position; others suggest that the first person pronoun may be preferable for certain types of messages such as negative ones. Concep...
Article
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int=ehost&lang=&feature_id=APA and make any necessary corrections before using. Pay special attention to personal names, capitalization, and dates. Always consult your library resources for the exact formatting and punctuation guidelines. References Campbell, K. (1990). The oral language acquisition analogy in early literacy research. Educational R...

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