Kichan Nam

• Professor (Full) at American University of Sharjah

Virtual reality (VR) is a topic of growing interest. While many researchers have identified factors that influence satisfaction with VR, additional important factors remain uninvestigated. In our research model, system quality, presence, and authenticity influence two mediating variables of enjoyment and usefulness of information. Enjoyment (a hedo...

The tourism industry will be shaped by the growth and development of the metaverse in the coming decades. Virtual reality (VR) will enable the creation of virtual worlds, avatars, digital twins, and new social networks. These technologies can be utilized in tourism to enable travelers to preview real-world experiences, to enhance experiences while...

South Korea endured early outbreaks and flattened the coronavirus curve without paralyzing economic systems. The critical factor that leads to the policy’s success is contact tracing using personal information. However, at the same time, the extensive use of personal information has raised social problems related to privacy loss. Even in devastatin...

Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data usi...

The growth of technology has resulted in the use of state-of-the-art systems such as artificial intelligence (AI) and robot-based applications and services in the hotel industry. Recently, there has been some discussion on the adoption of such technologies and their impact on hotels’ operational costs as well as the quality of service to customers....

Electronic word-of-mouth (eWOM) is a key source of information for consumers and is also a vitally important source of value to business and website owners. In this study, we investigate what causes consumers to trust or distrust a review website and how value is created (or destroyed) through online reviews, which are one type of eWOM. Building on...

While many studies focus on how electronic word-of-mouth (eWOM) affects the readers of eWOM, this study examines what influences the writers of eWOM. We analyze survey results from 438 TripAdvisor hotel reviewers to reveal that two distinct types of expectation confirmation influence the writing of eWOM, as do satisfaction and consumers' personal c...

Blockchain is one of the latest network-based technologies, which will have significant impact on most industries including tourism. Even though blockchain technology is at the infancy stage of development, tools such as cryptocurrencies, smart contracts, and Decentralised Applications have begun to influence tourism transactions. This paper makes...

Purpose Employee security behaviors are the cornerstone for achieving holistic organizational information security. Recent studies in the information systems (IS) security literature have used neutralization and moral disengagement (MD) perspectives to examine employee rationalizations of noncompliant security behaviors. Extending this prior work,...

Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and ot...

Landmarks play an important role in representing tourist destinations because they symbolize a destination’s image and personality. Despite the significance of landmarks to the perception of a destination’s image and personality, a personality scale based on landmarks has not been developed. To this end, the purpose of this study is to propose a co...

As a result of our inattention to the audit process, its antecedents, and its outcomes, the academic literature has lagged behind contemporary auditing practices as the demand for information systems audits has grown. To address this gap, we propose a model of IS audit satisfaction that includes auditor expertise (AE) and auditor role clarity (ARC)...

The use of smart tourism technologies such as travel-related websites, social media, and smartphones in travel planning has been pervasive and growing. This study examines the mechanism of how travelers use these technologies to enhance travel satisfaction. By adopting the framework of exploration and exploitation and identifying the antecedents th...

Information technology-supported tourism services and platforms have made it easier for individual travelers to plan and manage their trips. But with smart tourism, a number of human-computer interaction issues, such as the decision support in the context of tourists' information processing, have surfaced. This study investigates the impact of the...

Enterprise architecture (EA) is one of the most important tools for implementing e-government effectively and delivering high-quality information technology services to citizens. To develop a robust EA research model with key success factors, we apply the theory of organizational change proposed by Burke and Litwin, using the concepts of transforma...

Enterprise architecture (EA) is one of the most important and effective tools for delivering high-quality e-government services to citizens. In this study, we used organizational performance and change theory to determine factors that contribute to the successful implementation of EA. We classified these factors as one of two types: transformation...

Information sharing is one of the essential functions in social networking sites. Social linkages through interaction has grown explosively ever since. However, there are little theoretically explained what factors have different effects for on the members’ activity. We bring an attachment theory from social psychology literature to understand how...

We investigate the determinants of behavior intention to use green IT device.•We tried to understand motivation theory in explaining the causal relationship between motivation aspects and perceived usefulness.•We emphasized on how the reference group moderates the motivations and perceived usefulness relationship.•Intrinsic motivation (perceived en...

Recent studies on IT outsourcing have examined the effect of contract specification and relationship strength on IT outsourcing performance in a separate manner. Previous studies, however, ignored the importance of the governance effectiveness that bonds contractual control and relationship strength together to deliver expected outcomes in IT outso...

This study investigates preservice teachers’ intention to adopt Web 2.0 services in their future classrooms. Web 2.0 services have the potential to enhance student-centered learning by facilitating collaboration and communication at little cost. As previous studies have found a significant positive relationship between inservice teachers' beliefs a...

Today, the cyber market is evolving rapidly in the networked age. In the cyber market, the traditional competitive strategy appears to no longer be effective. This study investigates the strategic choice differences of online firms based on their strategic capabilities and performance. More specifically, the study reviews the advantages and disadva...

It is now well established that innovation and knowledge management can improve firm's performance. However, questions like what kind of factors affect the innovations and how knowledge is related to innovation remain largely uninvestigated. In this study, we partially examine what is the key factor for facilitating innovations and how this factor...

This study provides a conceptual framework with respect to service innovation, especially from a service-dominant logic (S-D logic) perspective. Even though innovation has been discussed as one of the most critical elements in enhancing the competitiveness of service industry, it was not clear how service innovation should be different from diverse...

In today's dynamic and hypercompetitive business environment, knowledge and innovation have emerged as bases for sustained competitive advantage. This paper addresses two specific research questions. First, we ask, "What is the effect that firm interactivity has on various types of innovation?" As we address this question, we explain that interacti...

Abstract Computer technologies that protect data and systems from viruses, unauthorized access, disruptions, spyware and other threats have become increasingly important in the globally networked economy and society. Yet little is known about user attitudes and behaviour towards this category of information technologies. Comparative studies across...

This study extends the view that formal contracts and relational governance function as complements rather than as substitutes. We investigate how specific characteristics of service level agreements (SLAs) impact relational governance in information technology outsourcing relationships. Eleven contractual elements (categorized into three SLA chara...

Previous studies in e-business strategy focus on the issues of strategic positioning and its impact on firm performance. However, these studies do not address the antecedents to business strategies formulation and their impact on business performance or the role of business models in explaining e-business firm performance. This study applies Porter...

The development of information technologies has contributed to the growth in online training as an important education method. E-learning provides trainees with education opportunities in diverse ways. It has led to a range of innovative services offering one-stop educational solutions within the e-business sector. The online training environment e...

Existing studies on IT outsourcing have mainly examined partnership factors that influence IT outsourcing effectiveness. This stream of IT outsourcing research has largely ignored how to foster and manage necessary attributes of partner relationships that promote relationship quality, leaving the role of the formal contract in the context of managi...

Past studies in the IT outsourcing area have examined the management of IT outsourcing relationships from a variety of perspectives. The present paper extends this line of research. In this study, we take a multi-theoretic perspective to explore factors that determine the duration of continuing IT outsourcing relationships between vendor and client...

IT outsourcing providers has been expanded from a single functional system to the entire IT service to gain sustainable competitiveness. This new trend of IT outsourcing need outsourcing management capability based on a firm's core capacity. Hiring external IT service providers to manage part or all of its information-related services helps a firm...

Recently, Service Level Management(SLM) including SLA has been developing to manage the level of information systems service. Although previous SLA studies have provided the conceptual model and critical success factors, the studies have not tested the effectiveness of the SLA by way of the empirical study. In this study, we applied an innovation d...

Porter's framework of four competitive strategies (cost leadership, market differentiation, innovation differentiation, market focus) is used to compare the market strategies of firms operating solely in an electronic virtual market ("on-line firms") and firms operating concurrently in the traditional and electronic markets. It also examines the co...

Outsourcing, which is a key method for managing IT and systems (ITS) portfolios of companies, is discussed. It is found that a firm's varied ITS portfolio including application systems can be managed effectively by outsourcing service providers without adversely affecting the firm's goals of organizational effectiveness. Outsourcing is the contract...

This paper investigates a problem of resource allocation where a manager allocates discrete resources among multiple agents in a team in a socially optimal manner. In making this allocation, the manager needs to understand the preference orders of the agents for the discrete resources. The manager does this by adopting an information acquisition po...

This paper investigates a problem of task allocation in Distributed Artificial Intelligence (DAI) systems, where a coordinator allocates tasks among multiple agents in an optimal manner. In making the task allocation, the coordinator needs to understand the preference orders of the agents for the different task bundles. The coordinator does this by...

Outsourcing Outsourcing relationships between clients and vendors are diverse and complex. Here, the authors explore the impact of organizational, environmental and economic factors on two dimensions of outsourcing decisions.

For several years, information system (IS) outsourcing has existed in one form or another. However recently, the trend towards outsourcing has become a major IS phenomenon. The goal of this report is to provide outsourcing endeavors and supports for the IS community. The topics presented cover a wide range of ideas, ranging from a two-level analysi...

Outsourcing is the contracting of various information systems' sub-functions by user firms to outside information systems vendors. A critical factor in the outsourcing process is the bidding and vendor selection mechanism. This paper describes the process of outsourcing and identifies the various stages involved. Subsequently, considering that cost...

An emerging phenomenon in the management of information systems is outsourcing. Outsourcing is the contracting of various system management functions by user-firms to vendors. This paper focuses on the outsourcing bidding process pertinent to the selection of one contractor by a user-firm. The paper explores bidding situations where the vendors hav...