Khaled Hassanein

• B.A.Sc., M.A.Sc, MBA, PhD, P. Eng., SMIEEE
• Chair at McMaster University

The research on misinformation has shown that those users who spend cognitive resources while reading news on social media are more likely to identify fake headlines. Although various behavioral and neurophysiological measures have been used in the literature to examine this hypothesis, the association between pupil dilation, which has been establi...

Although significantly more organizations have recently invested in Data Analytics (DA), most business users do not execute DA recommendations. Conceptualizing the novel concept of DA recommendation quality, shaped by tool, data and analyst quality, this study draws on the Stimulus-Organism-Response framework to investigate its effect on shaping us...

More than 4 billion unique users are now using different social media platforms. This provides firms with a new avenue to connect and converse with their targeted customers in a dialogue fashion and create better customer engagement. Although customer engagement has been studied, no study to date has focused on the concept of customer engagement in...

The use of data analytics (DA) in organizations has raised several ethical concerns including discrimination. While previous studies have mainly focused on the technical antecedents of the issue, this study takes a novel approach and focuses on the human aspect of decision-making when supported by DA tools. The results of our experimental study con...

Co-usage sharing involves social interactions between providers and consumers. Previous research established that individuals’ motivation to engage in such transactions are not only driven by economic factors but also by expectations about the social reward that can be gained from them. This research develops a theoretical model to understand provi...

In the current era of unprecedented cultural and political tension, the growing problem of misinformation has exacerbated social unrest within the online space. Rectifying this issue requires a robust understanding of the underlying factors that lead social media users to believe and spread misinformation. We investigate a set of neurophysiological...

Online shopping creates uncertainty in consumers, negatively impacting their decision confidence. Social commerce is a new variant of e-commerce, fitted with social media technologies that allow users to observe how others are behaving in the online shopping space. These observations may drive herd behaviour, a tendency of people to imitate others...

The evaluation of an idea’s creativity constitutes an important step in successfully responding to an unexpected problem with a new solution. Yet, distractions compete for cognitive resources with the evaluation process and may change how individuals evaluate ideas. In this paper, we investigate whether attentional demands from these distractions b...

As the importance of online crowdfunding platforms to entrepreneurs continues to grow, it becomes increasingly important to facilitate the funding of highly innovative products on such platforms. However, radically innovative products on such platforms have recently been found to perform worse on average than conventional ones failing to gain the s...

Grounded in the aging and complexity literature, this experimental study investigated the moderating role of individuals' cognitive age on the impact of recommendation agent (RA) comprehensiveness (i.e., amount of detail involved in using an RA) on users' perceptions regarding RA complexity and RA usefulness. An experiment involving 140 online shop...

Creativity is a key driver of success for organizations in the digital age. Managers engaged in evaluating the creativity of new ideas are often subject to a myriad of technology-mediated distractors that compete for their attention. In this work in progress paper, we investigate whether attentional overload results in an upward bias for IT-mediate...

The aging associated declines in cognitive abilities could render older adults more susceptible to cognitive biases that are detrimental to their e-commerce decisions’ quality. Additionally, certain cognitive styles can lead online consumers to rely on decision heuristics which makes them less meticulous and more prone to bias. In this research-in-...

This paper reviews the literature related to the concept of information quality (IQ) in the context of the online environment to understand how it has been conceptualised in the Information Systems (IS) literature, to identify gaps in the literature, and to make recommendations for future research. This study also extends the Information Processing...

While there is some evidence that review length, review score, and argument frame can impact consumers’ perceptions regarding the helpfulness of online consumer reviews, studies have not yet identified the most appropriate levels of such factors in terms of maximizing perceived helpfulness of these reviews. Drawing on Negativity Bias and Cue-Summat...

Purpose This research focuses on two main objectives. First, identifying and validating reviews’ length and sentiment as correlates of online reviews’ ratings. Second, understanding the emotions embedded in online reviews and how they associate with specific words used in such reviews. Design/methodology/approach A panel dataset of customer revi...

This study aims to understand how individuals’ perceptions of the severity of cyberbullying they endure affects their experience with the Information and Communication Technology (ICT) medium through which cyberbullying occurs. To this end, it proposes a theoretical model based on Transactional Theory of Stress and Coping and Expectation-Confirmati...

This study develops and validates the concept of Data Analytics Competency as a five multidimensional formative index (i.e., data quality, bigness of data, analytical skills, domain knowledge, and tools sophistication) and empirically examines its impact on firm decision making performance (i.e., decision quality and decision efficiency). The findi...

Background Personal Health Records (PHR) systems provide individuals with access and control over their health information and consequently can support individuals in becoming active participants, rather than passive recipients, in their own care process. In spite of numerous benefits suggested for consumers’ utilizing PHR systems, research has sho...

Controversial information technologies, such as biometrics and radio frequency identification, are perceived as having the potential to both benefit and undermine the well-being of the user. Given the type and/or amount of information these technologies have the capability to capture, there have been some concerns among users and potential users. H...

Agility, which refers to a dynamic capability within firms to identify and effectively respond to threats and opportunities with speed, is considered as a main business imperative in modern business environments. While there is some evidence that information technology (IT) capabilities can help organizations to be more agile, studies have reported...

Bundling in retail has been argued to improve sales volume and speed, which can improve retailers’ operation performance. However, recent research finds that the purchase quantity requirement in traditional bundling deters non-buyers from becoming buyers. This paper proposes “social bundling,” as a novel method that alleviates the quantity requirem...

With the increasing prevalence of chronic disease throughout the world, electronic Personal Health Records (ePHRs) have been suggested as a way to improve chronic disease self-management. However, ePHRs are not yet widely used by consumers. Protection Motivation Theory (PMT) has been successfully used to explain health related behaviours among chro...

The business insights that could be generated through the use of data analytics is one of the key motivations for firms to invest in such technologies. However, there is limited understanding of the required conditions for these tools to increase valuable insight generation. This research-in-progress study draws on the gestalt theory of insight and...

Data analytics has been accused of contributing to discriminatory managerial decisions in organizations’ marketing strategies. To date, most studies have focused on the technical antecedents of such discriminations and, therefore, little is known about the role of human factors in making these discriminatory decisions. This work-in-progress study a...

The Layout Design is a complex problem that requires advanced decision analysis and support techniques. In this regard, swift and easy generation as well as analysis of better -quality decision alternatives is a favored approach. Various metaheuristics can be employed for efficient generation of superior layout decision alternatives. However, the e...

Online information quality (IQ) plays a critical role in influencing the quality of consumers' experience and decisions in the online environment. Much research has been conducted in the literature to understand the impact of consumers' perceptions of online IQ on various factors that define the online user experience. This article reviews this exi...

A meta-analysis involving 42 articles was performed to study the existence of potential contextual moderators of the relationship between information quality (IQ) and consumer satisfaction in the online environment. A moderator analysis involving website type (retail or e-services), sample characteristics (respondent type and respondent origin) and...

Patients have been increasingly seeking and using Internet health information to become more active in managing their own health in a partnership with their physicians. This trend has both positive and negative effects on the interactions between patients and their physicians. Therefore, it is important to understand the impact that the increasing...

Effective clearance of unused service capacity is an issue of importance for managers and practitioners in consumer service industries. Taking a design science research approach, this research-in-progress paper proposes an innovative electronic clearance marketplace (clearance e-marketplace) based on novel design principles, namely, shared bundle p...

Technostress focuses on individuals’ struggle to deal with the cognitive and social requirements derived from the use of information and communication technologies (ICT). Researchers have explored this phenomenon by studying the demands imposed by the use of ICTs on workers (e.g. fear of losing one’s job due to ICT). However, researchers in this do...

Sharing spare resources on customer to customer (C2C) web platforms yields economic advantages for users on both supply and demand sides. It also increases resource efficiency by enabling better utilization patterns, which in turn provides societal and environmental benefits. Establishing trust among users is a key factor in facilitating the sharin...

As the general and working populations age in most developed nations, the study of website usability for older adults is becoming increasingly relevant. Website usability is concerned with both utilitarian (i.e. functional) and hedonic (i.e. pleasure-related) aspects. A new website usability model is proposed that considers the effects of age on we...

Cyberbullying is a phenomenon that involves aggressive behaviors performed through Information and Communication Technologies (ICT) with the intention to cause harm or discomfort to victims. Researchers have measured the incidence of cyber-bullying by presenting participants with a list of behaviors and determining whether they have experienced tho...

Integrated Personal Health Record (PHR) systems could potentially transform healthcare delivery and management by providing consumers with access to and control over their health information. Despite numerous suggested benefits in utilizing PHR systems, research shows that these systems are not widely adopted by consumers. For the full benefits of...

Online recommendation agents (RAs) are increasingly being made available to consumers to facilitate their online shopping decision making. However, some customers may perceive difficulty in using online RAs if they are too complex, particularly older adults who experience limitations in their cognitive abilities. Grounded in the theory of reasoned...

Mobile wallet applications are new and promising mobile payment technologies. While researchers have started to explore adoption models in this domain, they have taken a generic approach to understanding customers' perceived usefulness of this technology. In this research-in-progress paper, we seek to develop a new, goal-oriented construct to under...

The phenomenal growth in the use of cellular phones and, more recently, also of wirelessly enabled Personal Digital Assistants (PDAs), is giving rise to yet another revolution in the business world. This revolution is focused on conducting business on the move or mobile commerce (m-Commerce). This trend is fueled by a consumer interest in being abl...

Though researchers agree on the role of psychological forces on individuals' decision-making and emphasise the need for developing decision-support systems (DSS) that make individuals aware of these forces, a framework that can guide us in building such systems is still non-existent. In this article, we attempt to bridge this gap by proposing an ag...

With the increasing prevalence of chronic disease throughout the world, Personal Health Records (PHRs) have been suggested as a way to improve chronic disease self-management. However, PHRs are not yet widely used by consumers. Protection Motivation Theory (PMT) has been successfully utilized to explain health related behaviors among chronic care p...

Technology has evolved significantly and it is increasingly being used by businesses and consumers alike. Technologies such as those supporting electronic business (e-Business) and mobile business (m-Business) are being used across organizations extensively in an attempt to improve operations and subsequently translate in either financial gains or...

As the populations of most of the world’s developed nations experience an increase in average age, a similar trend is being observed in the population of computer and Internet users. In many cases, older adults are the fastest growing computer and Internet user group in both personal and workplace contexts. However, the needs and concerns of older...

This paper presents and empirically validates a model of student satisfaction with mobile learning. The proposed model draws on Optimal Stimulation Theory and Learning Approach Theory from the psychology and education literature, respectively, and integrates them with prior findings from the Information Systems user satisfaction domain. The propose...

Information Systems (IS) continued use theories have typically excluded a role for effort expectancy and similar constructs arguing that they do not impact the intentions of experienced users. This may not hold true for an emerging class of information systems that we refer to as High Maintenance Information Systems (HMIS). HMIS are a class of info...

It is estimated that 200 children per day worldwide develop Juvenile Diabetes (JD). There is no cure for JD, therefore treatment protocols focus on controlling the disease. Several information systems (IS) have been developed to help patients manage their chronic diseases, but often these systems suffer from reduced use over time or complete abando...

This paper reports the development and implementation of a decision support system in a non-traditional domain - the motion picture industry. The approach reported here is evolutionary, and the model was designed to assist exhibition executives in movie ...

Previous studies have shown that website design elements (such as text and pictures) can be manipulated to increase the perception of Social Presence (SP) among online consumers, which can then impact trust, usefulness and enjoyment. This paper seeks to determine if the impacts of infusing SP in websites is culture specific or universal. We were ab...

Recently, there has been a growing trend towards consumer-based healthcare in which consumers are increasingly becoming partners in their own care. One way of accomplishing this is to provide consumers with access to their health records through the use of Personal Health Record (PHR) systems. In spite of their potential benefits, recent research h...

While governments lead the way in terms of the implementation of biometric identity verification systems, there are many potential application areas within the private sector. One such area is in the banking industry, and more specifically for securing financial transactions. Given the highly personal nature of biometric information and the sensiti...

This research presents evidence that decision support systems can play an important role in debiasing behaviorally-challenged investors. An empirical study involving 119 participants provides strong evidence for the existence of cognitive biases in investment decision making and demonstrates the effectiveness of decision aids in lowering the negati...

Successful implementation of e-learning is dependent on the extent to which the needs and concerns of the stakeholder groups involved are addressed. This paper discusses e-learning, describes the needs and concerns of the various stakeholder groups, and derives a Stakeholders' Responsiblity Matrix to summarize the responsibilities of each stakehold...

This chapter describes an intelligent soft computing based approach to layout decision analysis and design. The solution methodology involves the use of heuristics, metaheuristics, human intuition as well as soft computing tools like artificial neural networks, fuzzy logic, and expert systems. The research framework and prototype contribute to the...

Technology has evolved significantly and it is increasingly being used by businesses and consumers alike. Technologies such as those supporting electronic business (e-Business) and mobile business (m-Business) are being used across organizations extensively in an attempt to improve operations and subsequently translate in either financial gains or...

Electronic commerce typically lacks human warmth and sociability, since it is more impersonal, anonymous and automated than traditional face-to-face commerce. This paper explores how human warmth and sociability can be integrated through the web interface to positively impact consumer attitudes towards online shopping. An empirical study was undert...

Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally devoid of face-to-face interactions. Thus, understanding how to create customer loyalty in online environments (e-Loyalty) is a complex process. In this paper a model for e-L...

As older adults make increasing use of computers and the Internet, the study of their unique needs and concerns with these technologies becomes increasingly relevant. This paper reviews the coverage of this topic within academic journals in various disciplines and attempts to provide a holistic view of the field. The main research findings to date...

Mobile devices are becoming increasingly popular, having already reached over 1.5 billion mobile subscribers. Although progress has been made in terms of technological innovations, usability challenges still face m-Business (mobile business) application. This paper explores how the context of use impacts the usability of mobile devices. An empirica...

Technology has evolved significantly and it is increasingly being used by businesses and consumers alike. Technologies such as those supporting electronic business (e-Business) and mobile business (m- Business) are being used across organizations extensively in an attempt to improve operations and subsequently translate in either financial gains or...

This paper proposes a new effective and robust algorithm for solving the classic NP-complete rectangle packing problem that is often encountered in various layout design work domains. The complexity and subjectivity in most layout design applications indicate the need for providing advanced design and analysis support to layout designers in order t...

This paper discusses e-learning in the context of higher education and its key stakeholders. Each stakeholder is analyzed in terms of their needs and concerns. This stakeholders' analysis is then leveraged to arrive at a stakeholder-to-stakeholder responsibility matrix for maximizing the chances of e-learning success within institutions of higher e...

This research examines the area of online consumer health information retrieval as a field of study that pertains to consumers' use of the Internet to locate and evaluate health related information for the purposes of self education and collection of facts to enable informed decision making. A research model exploring the antecedents of consumer sa...

Many on-line stores have little emotional or social appeal and lack human warmth. For some products, such as apparel, increasing a firm's social presence through socially rich descriptions and pictures will have a positive impact on attitudinal antecedents to purchase. The appropriateness and need for human warmth and sociability differ across type...

The Layout Design is a complex problem that requires advanced decision analysis and support techniques. In this regard, automated quick generation of superior decision alternatives is a desired approach. Various metaheuristics can be employed for efficient generation of superior layout decision alternatives in tandem with some efficient and effecti...

Adaptive User Interfaces have a long history rooted in the emergence of such eminent technologies as Artificial Intelligence, Soft Computing, Graphical User Interface, JAVA, Internet, and Mobile Services. More specifically, the advent and advancement of the Web and Mobile Learning Services has brought forward adaptivity as an immensely important is...

Healthcare in Canada is facing many problems. The most publicised symptoms are excessive waiting times for patients, lack of access, high cost of delivery and medical errors. e-Health has been introduced as a potential solution for such problems. This research will explore the area of e-health and the technologies as well as the concepts that are i...

This paper investigates how human warmth and sociability (social presence) can be integrated through the Web interface to positively impact online trust. An empirical study was undertaken to explore the impact of various levels of socially-rich text and picture design elements on the perception of online social presence and its subsequent effect on...

Adaptive User Interfaces have a long history rooted in the emergence of such eminent technologies as Artificial Intelligence, Soft Computing, Graphical User Interface, JAVA, Internet, and Mobile Services. More specifically, the advent and advancement of the Web and Mobile Learning Services has brought forward adaptivity as an immensely important is...

The complex and transient nature of the environment faced by e-Business ventures poses a challenge to organizations trying to formulate and implement strategies that are flexible enough to anticipate and react to the rapidly unfolding changes in this environment. In this paper, we outline the main areas of flexibility requirements for organizations...

The recent surge of interest in mobile commerce (m-commerce) is fueled by consumer interest in being able to access business services or to communicate with other consumers anytime and anywhere. It is also motivated by the interest of the business community to extend their reach to customers at all times and all places. Businesses that aspire to su...

The recent surge of interest in mobile commerce (m-commerce) is fueled by consumer interest in being able to access business services or to communicate with other consumers anytime and anywhere. It is also motivated by the interest of the business community to extend their reach to customers at all times and all places. Businesses that aspire to su...

Mobile commerce (m-Commerce), which allows for anytime/anywhere access to information and services, shows great potential. Ubiquitous access to information systems is critical to enable such activities. However, as with most systems, usability is critical to the success of mobile applications. This paper presents a new theoretical usability model t...

Mobile commerce (m‐commerce) is a natural extension of e‐commerce that allows users to interact with other users or businesses in a wireless mode, anytime/anywhere. The Canadian market, with its high rates of technology acceptance, should be a fertile ground for m‐commerce growth. This paper will examine m‐commerce in the Canadian landscape, focusi...

The Web page layout design is a complex and ill-structured problem where the evolving tasks, inadequate information processing capabilities, cognitive biases and socio-emotional facets frequently hamper the procurement of a superior alternative. An important aspect in selection of a superior Web page layout design is the evaluation of its fitness v...

Trust is an essential component for any business transaction, and is particularly critical and challenging in the online environment, which is characterized by a de-humanized interface. In this paper the concept of humanized Website design is introduced as a potential trust instiller with online customers. The validity of this concept is investigat...

Check transactions represent a major information-rich stream of customer data that is available to banks today. However, this valuable source of data is largely untapped due to the difficulties associated with extracting data from check images. This paper will show how it is possible to exploit image processing and pattern recognition techniques to...

As an attempt to solve some contemporary web information retrieval problems, a construction of a cooperative multiagent system is proposed. This. paper introduces the system and presents the use of a, unique aggregation and fusion technique that is employed to attain reliable delivery performance. The intelligent methodology to fuse agents' decisio...

Benefits of, and needs for, developing multiagent systems could be easily noticed in solving problems that are unfeasibly solved by any individual agent. Such systems are expected to exempt intelligent collaboration and coordination behaviour. The challenge of having a fully cooperative agent society relies mainly on deriving a consensus decisions...

The phenomenal growth in the use of cellular phones and, more recently, also of wirelessly enabled Personal Digital Assistants (PDAs), is giving rise to yet another revolution in the business world. This revolution is focused on conducting business on the move or mobile commerce (m-Commerce). This trend is fueled by a consumer interest in being abl...

We present a framework for clustering and classifying cheque images according to their payee-line content. The features used in the clustering and classification processes are extracted from the wavelet domain by means of thresholding and counting of wavelet coefficients. The feasibility of this framework is tested on a database of 2620 cheque imag...

Static signature verification is a well-researched problem that has not been completely solved to date. To improve on current verification performance, this research uses a linear-pool fusion method which combines the decisions obtained from a selected set of verification algorithms. To enhance performance further, the decision from this method is...

Static signature verification is a well researched problem that has not been completely solved to this date. To improve on current verification performance this research uses a pooling method which fuses together decisions of selected verification algorithms. To enhance this performance further, the decision from this method is fused with the decis...