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Kevin D O’Gorman

Kevin D O’Gorman

PhD, FRSA, FRGS, FCMI

About

159
Publications
347,487
Reads
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2,242
Citations
Additional affiliations
April 2012 - present
Heriot-Watt University
Position
  • Professor (Full) of Management and Business History
Education
October 2004 - June 2007
University of Strathclyde
Field of study
  • Business History
September 2003 - June 2004
University of Strathclyde
Field of study
  • Research Methodology in Business and Management
October 2000 - June 2003

Publications

Publications (159)
Chapter
Full-text available
For no apparent reason, research philosophy tends to send dissertation students into a mild panic. The befuddlement caused by a range of new terminology relating to the philosophy of knowledge is unnecessary when all that you are trying to achieve is some clarity over the status of any knowledge claims you make in your study. Business and Managemen...
Article
Full-text available
The key contribution of this paper is to critically analyse advances made since the introduction of hospitality as a higher education subject, to capture contemporary thinking, and to support the recognition of the intellectual benefits for hospitality management theory and practices of a curriculum informed from a social science-based studies pers...
Article
Tourism is a potent realm for theorizing broader issues of culture and taste. Exploring dining and culinary pursuits can shed light on the production and reproduction of gastronomic culture and broader struggles for authenticity. We explore the ‘liquid times’ of late modernity, and how the competing processes of popularization and legitimization co...
Book
The Origins of Hospitality and Tourism is an exciting new text about the true origins of the hospitality and tourism industry, identifying how an understanding of the past can inform modern approaches to hospitality and tourism management. It includes: A detailed and factual account of the origins of the underlying principles and practices of hospi...
Article
Full-text available
Understanding visitors’ level of engagement with tourist attractions is vital for successful heritage management and marketing. This paper develops a scale to measure visitors’ level of engagement in tourist attractions. It also establishes a relationship between the drivers of engagement and level of engagement using Partial Least Square, whereby...
Article
Social media platforms and their associated user-generated content are of increasing significance to the perception of tourism brands amongst consumers. Online fan pages offer a unique opportunity for tourism managers to effect positive engagements between their brand and consumer base. By viewing these online environments in relation to Social Res...
Article
Full-text available
How might political ideology help to shape an organizational field? We explore the discursive construction of the multinational hotel industry through analysis of one of its leading actors, Hilton International (HI), conceived by Conrad Hilton as a means of combatting communism by facilitating world peace through international trade and travel. Whi...
Article
Full-text available
Purpose Augmenting employees’ commitment is of important interest to hospitality managers, particularly in the branded restaurant industry where the workforce is often transient. This paper aims to identify and analyse if levels of personal motivation and flow are drivers of commitment, and if the relationship between the variables is moderated by...
Poster
Full-text available
A guide to help you start to prepare for you PhD viva. Top 10 Viva Hints: Things to consider when preparing for your PhD Exam
Article
Purpose This paper aims to present a systematic literature review (SLR) of continuous improvement (CI) research in the hospitality and tourism management (HTM) literature. The paper also notes trends, parallels, inconsistencies and opportunities towards a clearer understanding of current scholarship. Design/methodology/approach This SLR finds a...
Poster
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General advise to PhDs for their 1st 100 days.
Poster
Full-text available
10 things PhD students wish they had known before they started! Abandon those tried and trusted routines that built your exemplary “exam-machine” reputation. A PhD is not like any other type of exam you will have sat up to this point in your academic career. It is more a complex, slow-burn project than a prescribed curriculum. Although it culminate...
Article
Full-text available
Understanding the conditions and motivators of shifts in cultural trends is crucial for those managing and promoting the consumption of tourist activities. This paper explores the recent popular surge of interest in BDSM (Bondage, Domination, Sadism and Masochism) and develops a model that explains how ‘deviant’ activities move from the margins to...
Article
This paper examines the links between cosmopolitanism, self-identity, and a desire for social interaction perceived destination image and behavioural intentions. A model tested using a sample of 538 Iranian visitors to Mecca for the purpose of Umrah. The result from the structural model suggests that destination attributes influence perceived desti...
Article
This paper explores the influence of the formative brand heritage construct on perceived authenticity at repaired/reconstructed heritage sites, understood in relation to the Japanese practice of kintsugi (金継ぎ), thereby extending Kolar and Zabkar's consumer-based model of authenticity. It notes that variations of kintsugi occur in architectural heri...
Article
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Purpose Enhancing consumer experience is of clear interest to industry professionals. A theoretical gap exists in the hospitality management literature, regarding the identification of spatial characteristics that enhance the consumption experience. By employing anthropological theory to explore the relationships between consumer motivations, their...
Poster
Full-text available
Career advice: how to co-author a research paper. Working with other academics can be tricky so follow some key rules, say Kevin O’Gorman and Robert MacIntosh
Poster
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Method chapters vary enormously from one academic discipline to the next. Look at some examples from you field of study. Just because a friend studying philosophy tells you that they didn’t need to worry about a methodology chapter at all does not necessarily mean that you can avoid it too. You might anticipate the need for more detailed discussion...
Poster
Full-text available
Top Ten Hints on How to Manage Your PhD Supervisor
Poster
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A guide to the top 10 most important things to consider when planning your ontology, epistemology and methodology.
Data
Top 10 Hints For Understanding Your Ontology, Epistemology and Methodology
Poster
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A guide to the top 10 things that every PhD student should do at least once during their degree.
Article
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Purpose Critical literature review of CSR research in both general management and hospitality management literature. Discusses trends, commonalities, and inconsistencies to better understand the state of contemporary scholarship, and calls for a context-specific conceptual engagement with the phenomenon. Design/methodology/approach Systematic lite...
Article
Full-text available
The paper examines the relationship between support, co-creation of value and students’ satisfaction, as well as moderating factors including mode of study and fee-status, via 979 survey responses from undergraduate students. Analysis using partial-least squares (PLS) found support to be important in determining co-creation of value and, in turn, s...
Article
Volunteer organizations operate in a challenging environment and their management practices toward volunteers have become increasingly influenced by the private sector. This case study explores the impact of brand heritage on the experience of volunteering in such managed environments. We use data from the UK Scouts to show that brand heritage has...
Article
This paper proposes that Social Influence Theory is an appropriate approach for understanding social media interaction. Increasingly organisations are looking for ways to develop an effective presence in social media in order to increasing awareness, customer satisfaction, sales and consumer engagement with the brand. The influence of interpersonal...
Conference Paper
Whilst much existing research explores the concept of heterotopia and its contemporary spatial variants, this study aims to better understand the consumer who enters the heterotopian space: in this case, visitors to the Tabriz Bazaar, Iran.
Conference Paper
Purpose: This paper explores the informal mechanisms through which the public, private and NGO sectors collaborated in responding to the 2014 Kefallonian earthquakes, in order to better understand the less than ideal reality of cross-sector collaborations in disaster management. Research Approach: A qualitative, case study approach, augmenting the...
Conference Paper
Full-text available
Leadership is often bestowed upon one individual, who is nominally accountable and responsible for task completion, target achievement and people management. However, modern organisations are becoming more inclined to give such autonomy, decision making ‘power’ and strategic direction to groups of people for distribution and completion, in an attem...
Book
Full-text available
The primary purpose of this book is to provide some insights into the practice and experience of doing research. It is aimed primarily at accounting and finance students undertaking research for the first time. The book aims to demystify the research process by providing the novice researcher with a guide through all of the stages of the research p...
Chapter
Full-text available
Qualitative data gathering techniques are widely used in accounting and finance research. You may recall from Chapter 4, where qualitative techniques are identified in the Methods Map. The use of qualitative techniques could potentially yield valuable, revelatory and rich data. They offer flexibility, and depending on the nature of the research pro...
Chapter
Full-text available
The following table offers a suggested structure and approximate word counts for dissertations, relative to the degree being pursued. This is designed to be altered according to the needs of the researcher, and the stipulations of their supervisor and institution. It is important to understand that the table is offered here only as a set of non-spe...
Article
This study addresses a lack of holistic understanding of experiential consumption by developing and empirically testing a conceptual model that investigates the process of experiential consumption – antecedents, the experience itself, and emotional responses. We explore Victor Turner’s anthropological concept of the liminoid to create an Experienti...
Chapter
Full-text available
Covering the major management disciplines, Introducing Management in a Global Context provides an introductory overview of key topic areas and to glimpse the latest research in domains such as strategy, technology and change, economics and development, politics and the social world, marketing, ethics and corporate decision making.
Chapter
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This updated and revised edition offers a comprehensive overview of key research methods and the main choices available when undertaking research in business and management. New to this edition is a comprehensive, practical guide on how to write your dissertation – invaluable to all.
Chapter
Full-text available
The title of this chapter is a bit of a misnomer: there is not, nor has there been, a global business ethics; moral relativism is prevalent. Moral relativism holds that ethical opinions are true or false only relative to some particular viewpoint, i.e. culture, religion, or a historical period, and that no standpoint is uniquely privileged over all...
Book
Full-text available
Most of you reading this book will interact with global organizations on a regular basis. As we step off another plane, train, boat or bus in a new land it is highly likely that we will discover that some of the world’s best known brands have already arrived. Hidden from view as we buy our coffee, consume the news or connect our technology, the inn...
Chapter
Full-text available
Most of you reading this book will interact with global organizations on a regular basis. As we step off another plane, train, boat or bus in a new land it is highly likely that we will discover that some of the world’s best known brands have already arrived. Hidden from view as we buy our coffee, consume the news or connect our technology, the inn...
Article
Full-text available
Este artigo oferece uma orientação sobre como escrever com vistas a publicar em periódicos das áreas de negócios e gestão que adotam o processo de revisão por pares. A abordagem aqui descrita e ilustrada é resultado de muitos anos de experiência com escrita, edição e publicação de artigos científicos. O artigo é prioritariamente dedicado a estudant...
Article
Full-text available
This paper demonstrates how structured reality television programming has changed our theoretical understanding of the celebritisation process. By focusing on the cultural productive aspects of this genre of programming, we are able to see how marketers leverage fashion systems to remediatise marketplaces and create new celebrity forms, a process w...
Conference Paper
The proposed research seeks to explore the interplay between brand image, communitas and volunteer work engagement towards arriving at a deeper understanding of the importance of fostering a community spirit within voluntary organisations and communicating it with volunteers. Using a quantitative approach, the proposed research applies the concept...
Article
Full-text available
This paper offers guidance on writing for publication in peer-reviewed business and management journals. The approach outlined and illustrated within is the amalgamated result of many years of experience in academic writing, editing, and getting published. The paper is primarily aimed at doctoral students, tutors, and early career researchers, who...
Article
The Afghan people are shrouded in rumor, myth and superstition. Drawing upon insights from military personnel, intelligence operatives, journalists and others, this study uses Social Exchange Theory (SET) to frame our understanding of their underpinning cultural code, the Pashtunwali. The study contributes both theoretically and empirically: The na...
Conference Paper
Full-text available
Our universities represent continuity with a cherished ideal of the pursuit and the promulgation of knowledge or as eloquently expressed by Whitehead (1932): ‘the justification for a university is that it preserves the connection between knowledge and the zest for life.’ From their roots in the medieval period, universities have been revolutionised...
Conference Paper
A potential visitor’s image of a destination and its attributes is likely to influence their behaviour before, during, and after their trip. However, there is a lack of research into Islamic destination image (Jafari & Scott, 2013; Stephenson, 2014). Existing studies have commented on the differentiation between the expectation formation of Muslim...
Conference Paper
Authenticity as a pristine, unmediated concept, or a state of being enjoying some status of ontological stability, is a chimera. Previous studies have highlighted, that while sites, objects or experiences may be reproduced or ‘staged’, they may still foster an authentic existential experience for some tourists, when they enter into it knowingly. He...
Conference Paper
This conceptual paper presents a theoretical foundation for the management of organisations, institutions and places that transcend generations, and are protected for the preservation of culture. Called ‘Heritage Custodianship Theory’, this is based on elements of stewardship and stakeholder theories. Research within the management of World Heritag...
Chapter
Full-text available
Qualitative research is sometimes, unjustly, viewed as less valuable, less useful or even less robust than its quantitative counterpart. However, rather than being a lesser form of research method qualitative methods often allow research into areas in which quantitative methods would be unsuitable, or are able to add extra depth to a mixed methods...
Chapter
Full-text available
Qualitative techniques can yield valuable, revelatory, rich data. They can be used on their own, or in conjunction with other research tools depending on the nature of the research project. For example, interviews can be used to explain and interpret the results of quantitative research, or conversely, to provide exploratory data that are later dev...
Chapter
Full-text available
Research philosophy tends to send, for no apparent reason, dissertation students into a mild panic. This does not need to be the case, all you are doing is explaining the foundations for your study and explaining to your reader this basis for your knowledge claims. In this book we are dealing with the human world: the social sciences. To help expla...
Article
There is no universal pattern of consumer complaint behavior as individual consumers from different cultures have diverse needs and expectations when they complain. This study combines the cultural dimensions of Hofstede (1980, 2001) and Schwartz (2006) to form a new theoretical model for examining cross-cultural consumer complaint behavior. The mo...
Conference Paper
This paper further develops a consumer-based model of authenticity by adding attitude and preconceived stage variables, and amending the relationship between various variables in the structural model. In this paper, we investigate a broader concept of authenticity within a new context; heritage sites in Japan. The findings show that, for successful...
Conference Paper
Drawing together a series of accepted experience concepts this study presents unified model explaining hedonic consumption in night club context. Where the previous literature supports a three stage consumption experience model and decision-making research, we explain the component constructs of each stage, and construct relationships across stages...
Conference Paper
Full-text available
This paper introduces a social impact model of brand immediacy using social impact theory as a departing framework. The paper focuses on brand immediacy as a source of influence on consumer engagement behaviour in social media websites. Three forms of immediacy are identified: physical, temporal and social. The paper proposes to test the effects of...
Article
Full-text available
This paper argues that for translation to enhance the tourist's experience literal accuracy is not enough and translations should be culturally sensitive to their target readers. Using the example of museum websites as a form of purposive tourism information designed to both inform and attract potential visitors, this paper analyzes websites of mus...
Conference Paper
Full-text available
Employees need to fit the organisation that they are employed by, whilst personalities are often recruited, their skillsets should match the needs of the workplace. With spiritual alignment of goals, collegial support and vision of the employer, the employee can enable a stable and satisfied workforce. However, often in industry, once an employee h...
Article
Full-text available
Purpose - Explores the reaction of customer facing staff and their attitude to the introduction of high profile CSR programmes; in particular their level of awareness and willingness to implement them. Design/methodology/approach - Conducted using a series of site visits and interviews with managers working within the licensed trade, this was foll...
Article
Full-text available
Our critique of tourism ethnographic research argues that too much existing published work tends to cite preceding studies as methodological precedents without stating how particular approaches were operationalised. Moreover, findings are often presented as individual cases with limited utility in terms of theory-building or wider understanding of...
Article
This research investigates pro-poor tourism (PPT), which has only been considered in a third world context, in a first world country, determining whether PPT principles are being used to alleviate poverty in a developed location, Glasgow Govan, in Scotland. The research develops and applies a new PPT principles tool to regeneration projects in the...
Article
Full-text available
This article explores “Orientalist” accounts of hospitality to identify historical antecedents for contemporary Western demand for hospitality and tourism products in the Middle East. Scenes of hospitality in the diaries of Richard Burton and Gertrude Bell are analysed in the context of the authors’ historically locatable, subject positions. The pa...