Kerstin Bongard-Blanchy

Kerstin Bongard-Blanchy
University of Luxembourg · Department of Behavioural and Cognitive Sciences

PhD in HCI

About

19
Publications
7,089
Reads
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77
Citations
Additional affiliations
July 2019 - May 2021
University of Luxembourg
Position
  • Research Associate
Education
December 2010 - January 2014
Ecole Nationale Supérieure d'Arts et Métiers
Field of study
  • Product Development and Innovation
September 2002 - August 2003
Keio University
Field of study
  • Exchange program: Japanese language and culture studies
September 1999 - April 2006
Technische Universität Dresden
Field of study
  • Industrial Design

Publications

Publications (19)
Conference Paper
Full-text available
App permission requests are a control mechanism meant to help users oversee and safeguard access to data and resources on their smartphones. To decide whether to accept or deny such requests and make this consent valid, users need to understand the underlying reasons and judge the relevance of disclosing data in line with their own use of an app. T...
Conference Paper
Full-text available
App permission requests are a control mechanism meant to help users oversee and safeguard access to data and resources on their smartphones. To decide whether to accept or deny such requests and make this consent valid, users need to understand the underlying reasons and judge the relevance of disclosing data in line with their own use of an app. T...
Article
Full-text available
Research in human–computer interaction (HCI) has identified meaning as an important, yet poorly understood concept in interaction design contexts. Central to this development is the increasing emphasis on designing products and technologies that promote leisure, personal fulfillment, and well-being. As spaces of profound historical significance and...
Conference Paper
Research in HCI and design position empathy as a key factor of a successful user-centred approach, supported by the emergence of empathic design methods. However, there is a dearth of empathy measurement tools to investigate the actual ability of design methods to trigger empathy among designers and beyond within the organization. For service stake...
Conference Paper
Full-text available
Designers incorporate values in the design process that raise risks for vulnerable groups. Persuasion in user interfaces can quickly turn into manipulation and become potentially harmful for those groups in the realm of intellectual disabilities, class, or health, requiring proactive responsibility approaches in design. Here we introduce the Capabi...
Preprint
Full-text available
Designers incorporate values in the design process that raise risks for vulnerable groups. Persuasion in user interfaces can quickly turn into manipulation and become potentially harmful for those groups in the realm of intellectual disabilities, class, or health, requiring proactive responsibility approaches in design. Here we introduce the Capabi...
Conference Paper
Full-text available
A cookie banner pops up when a user visits a website for the first time, requesting consent to the use of cookies and other trackers for a variety of purposes. Unlike prior work that has focused on evaluating the user interface (UI) design of cookie banners, this paper presents an in-depth analysis of what cookie banners say to users to get their c...
Preprint
Full-text available
Online services pervasively employ manipulative designs (i.e., dark patterns) to influence users to purchase goods and subscriptions, spend more time on-site, or mindlessly accept the harvesting of their personal data. To protect users from the lure of such designs, we asked: are users aware of the presence of dark patterns? If so, are they able to...
Research Proposal
Full-text available
This position paper draws from the complexity of dark patterns to develop arguments for differentiated interventions. We propose a matrix of interventions with a measure axis (from user-directed to environment-directed) and a scope axis (from general to specific). We furthermore discuss a set of interventions situated in different fields of the int...
Preprint
Online services pervasively employ manipulative designs (i.e., dark patterns) to influence users to purchase goods and subscriptions, spend more time on-site, or mindlessly accept the harvesting of their personal data. To protect users from the lure of such designs, we asked: are users aware of the presence of dark patterns? If so, are they able to...
Preprint
Full-text available
This position paper draws from the complexity of dark patterns to develop arguments for differentiated interventions. We propose a matrix of interventions with a \textit{measure axis} (from user-directed to environment-directed) and a \textit{scope axis} (from general to specific). We furthermore discuss a set of interventions situated in different...
Chapter
Full-text available
Chatbots have been adopted in the health domain and their number grew during the current COVID-19 pandemic. As a new kind of interface, chatbots combine visual elements with natural conversation. While conversational capabilities of chatbots improve, little attention has been given to the evaluation of the user experience and chatbot usability. Thi...
Article
Full-text available
Experience has become the new paradigm of product design. Designers seek to anticipate emotions or associations a user might have when in contact with their design. The factors that influence human product perception are diverse. We firstly show which product dimensions are currently investigated by design researchers. It becomes obvious that besid...
Conference Paper
Full-text available
Over the last decade, User Experience (UX) has become a core concept in the field of Human-Computer Interaction (HCI). Beyond the fact of understanding and assessing the User Experience derived from the use of interactive systems, practitioners and researchers from a wide range of disciplines are now facing the challenges of designing for User Expe...
Article
Full-text available
International audience The UX domain has so far been strongly associated with software development. However, its methods are finding their way intodomains like Product and Service Design. Product Designers now need competencies far beyond classical form-giving. The objective of thispaper is to show Product Designers which design dimensions they nee...
Conference Paper
Full-text available
The Japanese culture is known for its excellent service and hospitality which is based on the philosophy of Motenashi. This paper shows how aspects of Japanese hospitality can be applied to Interaction Design to enrich the sensual value of product interfaces. The analysis of Motenashi was undergone with literature on Japanese culture, guided interv...

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Cited By

Projects

Projects (4)
Project
This interdisciplinary project is situated at the intersection of Human-Computer Interaction (HCI) and security. We apply concepts and methods from UX to the field of security with the aim of understanding which factors contribute to perceived security and trust, using these insights to provide actionable design recommendations for safer technologies in various contexts including encryption, e-voting and private browsing.
Project
Designing to enhance the experience of collaborative learning and working spaces.