Keheng Xiang

Keheng Xiang
Zhejiang international studies university

Doctor of Philosophy
Current research issues(Start from 2022.9) Positive OB in Hotel Positive Psy in tourism host-guest interaction

About

12
Publications
2,415
Reads
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59
Citations
Citations since 2017
12 Research Items
59 Citations
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Introduction
At this stage my research methodology is a visual qualitative research approach where I focus on positive organizational behavior and psychology in the hospitality industry as well as the sociology of tourism.
Additional affiliations
September 2016 - June 2017
Lian Lian Pay
Position
  • Senior manager
May 2014 - October 2016
Zhejiang daily
Position
  • Manager
Description
  • 1. Responsible for new media planning 2. Responsible for all media marketing 3. Responsible for user experience design 4. Responsible for integrated marketing communication
June 2010 - May 2014
Alibaba Group
Position
  • Senior Operator
Description
  • 1. Responsible for interface design and operation 2. Responsible for user operations 3. Responsible for portal news content operation 4. Responsible for industry operation
Education
September 2019 - October 2022
The Hong Kong Polytechnic University
Field of study
  • tourism managment

Publications

Publications (12)
Article
Full-text available
This study applied the intergroup emotion theory framework to explore the internal driving framework of hotel employees' information anxiety and the internal correlation mechanism of intergroup emotions and coping actions under normal epidemic prevention conditions. In this study, a mixed research method was used. Based on 105 videos and 15 in-dept...
Article
Full-text available
As COVID-19 prevention efforts have become normalized, conflicts between guests and hotel staff, who must adhere to government protocols, can have a serious impact on host-guest interactions. Drawing on interaction ritual chain theory, this research explores the ritualized mechanism of host-guest interactions during the pandemic from the perspectiv...
Article
The hospitality industry receives the most bullying and harassment claims, and hotel employee bullying has created some damaging psychosocial risks. using a mixed research approach, this study integrates resource conservation and embodied cognitive theories within a stimulate-organism-response framework to explore the relationship between hotel emp...
Article
Full-text available
The hospitality industry receives the most bullying and harassment claims, and hotel employee bullying has created some damaging psychosocial risks. using a mixed research approach, this study integrates resource conservation and embodied cognitive theories within a stimulate-organism-response framework to explore the relationship between hotel emp...
Article
Full-text available
Host-guest interactions in boutique hotels can improve guest satisfaction and word-of-mouth communication, as well as contribute to the sustainable development of the brand image of boutique hotels. However, existing studies have less research on the micro-sociological perspective of interaction in boutique hotels, and this issue needs to be furthe...
Article
Full-text available
Purpose Hotel employees’ occupational stigma is often overlooked. Exploration of hotel employees’ occupational stigma representations, perception pathways and destigmatization provides an empirical basis for positive organizational behavior and psychology in the hotel industry. Therefore, this study aims to better understand the mechanism underlyin...
Article
Full-text available
This study explores the relationship between mind and body interactions and continuum theory perspectives on senior tourism, active aging, and well-being. Through representative picture interviews with 12 elders in Study I and in-depth interviews with 8 elders in Study II.z the positive psychology model PREMA was applied to the well-being outcomes...
Article
Full-text available
This study explores the relationship between mind and body interactions and continuum theory perspectives on senior tourism, active aging, and well-being. Through representative picture interviews with 12 elders in Study I and in-depth interviews with 8 elders in Study II.z the positive psychology model PREMA was applied to the well-being outcomes...
Article
Full-text available
This study uses an integrated model of resource conservation theory and social learning theory to explore the antecedents of hotel interns' perceptions of occupational stigma and to explore the mechanisms inherent to retention willingness. This study first manipulated relevant subjects' experimental materials through a contextual experiment and use...
Article
Full-text available
The value of tourism has been included in studies of active aging, and the existing public health implications of the physical and mental health effects of tourism among seniors are recognized as important issues. This study uses a mixed methods research approach to explore the effects of tourism value on the health and mortality risk of older adul...
Article
Full-text available
Introduction: This study proposed a model based on Izard's theory of differential emotions to examine the effects of heritage nostalgia on perceived authenticity towards tourist satisfaction and the moderation of self-congruity in Chinese niche tourism. Methods: We examined descriptive statistics to obtain an overview of the sample by using comp...
Article
Full-text available
Introduction: Understanding the relationship between tourists’ consumption behavior and their willingness to substitute consumption in unusual environments can promote tourists’ sustainable consumption behavior. This study explores the internal relationship between tourists’ willingness to engage in sustainable consumption behavior and the substitu...

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