Kate Walsh

Kate Walsh
Cornell University | CU · School of Hotel Administration

PhD

About

38
Publications
19,428
Reads
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1,337
Citations
Citations since 2017
0 Research Items
608 Citations
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2017201820192020202120222023020406080100
2017201820192020202120222023020406080100
2017201820192020202120222023020406080100
Introduction
Additional affiliations
August 2000 - present
Cornell University
Position
  • Associate Professor of Management

Publications

Publications (38)
Article
Full-text available
This study examines the influence of intellectual capital on performance in customer service firms pursuing different strategic orientations (e.g., low-cost leader, differentiation). Grounding these arguments in the resource-based view and using 538 hotels in the lodging industry, this article employs an economic-based production model to empirical...
Article
This article builds on existing research on social identity and organizational identity to theoretically examine ways individuals create their own personal work identities. Individual work identity refers to a work-based self-concept, comprised of a combination of organizational, occupational, and other identities, that affects the roles people ado...
Article
Purpose – The purpose of this paper is to explore what organizations can do to facilitate the retention and advancement of women professionals into top leadership positions. A social exchange framework is applied to examine ways organizations can signal support for and investment in the careers of women professionals, and ultimately the long-term w...
Article
Full-text available
A study of 246 hospitality degree students in Hong Kong and the United States found that emotional intelligence has a strong effect on students’ intentions to pursue a career in the hospitality industry. The students’ service orientation has a similar but weaker effect. The study also found that this relationship is mediated by the degree to which...
Article
Today's hourly workers are facing revised work schedules and shifting hours, which may have critical implications for employment relationships. This study considers the impact of work-hours fit on key attitudes of hourly employees—perceived organizational support, job stress, work–family conflict, intent to turnover, and life satisfaction. We defin...
Chapter
This chapter presents various aspects of a successful career in the hospitality industry. Employment prospects in the hospitality industry are promising. All companies want to hire people with the right knowledge, skills and abilities. Since companies are looking for job experience, one needs to show that one's background relates well to hospitalit...
Article
Full-text available
Purpose – The purpose of this paper is to apply concepts from organizational and social identity theories to theoretically consider different ways that professional service providers conceptualize their roles and deliver their knowledge. Design/methodology/approach – The paper is a conceptual discussion to advance the understanding of professional...
Article
Full-text available
Human capital is a key resource for which firms compete intensely. Human capital theory suggests that firms value both transferable and specific human capital. Yet as transferability increases, specificity decreases. This article examines the value firms place on acquiring executives'human capital as a function of its transferability versus specifi...
Chapter
Full-text available
Article
There has been little research examining executives who change jobs by specifically following these individuals both before and after their employer changes. By incorporating research on the boundaryless career [Arthur, M. B., & Rousseau, D. M. (Eds.). (1996). The boundaryless career: A new employment principle for a new organizational era. New Yor...
Article
An executive's firm-specific human capital is argued to be a critical resource to the executive's current organization, but because of its lack of transferability, is of little value outside the firm. We argue that there exists a form of firm-based knowledge, which we term firm-explicit human capital, that is, in fact, transferable to competing fir...
Article
Full-text available
One of the primary challenges the hospitality industry faces continues to be high levels of turnover. In this study, the authors examine turnover intentions of one of the most critical groups of employees: management staff. Using a sample of Cornell University School of Hotel Administration graduates from 1987 through 2002, the authors identify the...
Article
Full-text available
Purpose – Introduces the primary concepts behind the practice of action inquiry. Then, examines what current literature suggests about components of the performance appraisal process and identifies areas where applying action inquiry concepts can add a new dimension to our current understanding. Design/methodology/approach – Applies action inquiry...
Article
Analyzing US brand hotels, over a 13-year period, this study provides empirical evidence of a significant negative relationship between gasoline prices and demand for certain lodging products, controlling for economic factors (i.e. gross domestic product and population density). Applying principles from microeconomic demand theory to the literature...
Article
Full-text available
Research in multinational organizational structures has traditionally used either a rational, conscious perspective in which decision makers, through a single-loop change process, strategically choose to interpret the environmental culture to shape the organization’s structure or a nationalistic view, in which through a double-loop change process,...
Article
Effective consulting for hospitality involves going beyond applying mere expertise to solve a client's particular problem to being an empowering expert who focuses on ensuring that clients obtain the tools and resources needed to solve their own problems.
Article
Full-text available
The commonly used average measures of ADR, RevPAR, and occupancy may be insufficient to see what the “typical” hotel's performance is really like.
Article
Full-text available
Through examination of transcripts of the first five leadership succession discussions that occurred in a work group designed to empower teachers we explored dynamics and dilemmas associated with women leading a women's group based on feminist principles. We addressed three research questions: How is leadership, as reflected in leadership successio...
Article
Full-text available
Neither service employees nor customers generally focus on what makes a service transaction exceptional, if the results of an exploratory study can be generalized. Indeed, a study of a full-service hotel in a large city found that guests could not recall the specifics of a check-in transaction only moments after it occurred, unless that transaction...
Article
Full-text available
The increasing use of networks, strategic alliances and other inter-firm forms of organizing create inter-firm or boundaryless careers. We suggest that by examining career systems, we can better understand these new forms of organizing. We examine the social structure of the US film industry and identify career outcomes for subcontractors based on...
Article
Full-text available
Harvey Hotels has exchanged traditional performance- review procedures and forms for goals-based employee evaluations called Personal Development Plans (PDP). The process involves a cycle of setting and achieving clear-cut objectives that point the way to perfection, and not to minimum standards of performance. Managers set the goals, and then must...

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