İlker Karademir

İlker Karademir
Maltepe University · Department of Business Administration

Doctor of Business Administration

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Publication (1)
Conference Paper
Full-text available
ISO 9001 Management System Standards, which are applied with reference to many enterprises in the world, aims to provide customer satisfaction by meeting customers' expectations completely or beyond expectations by creating differences with products and services of enterprises. Therefore Quality Management Systems’ the importance of the customer sa...