Jyoti Choudrie

• BSc (Hons), MSc, PhD
• Professor (Full) at University of Hertfordshire

This paper aims to analyze the nexus of revalorization, frugal innovation, and the circular economy in the under-explored African used automotive parts business context. Based on 30 in-depth interviews with key players including dealers, mechanics, and jobbers, our findings illuminate how these players leverage modern electronic communication, vide...

Purpose This study aims to examine the user experience of voice assistants (VAs) in different retailing contexts by highlighting factors that impact the effectiveness of voice commerce services. Design/methodology/approach This study follows a qualitative research method using 30 in-depth semi-structured interviews with online shoppers (15 users o...

Purpose-This study aims to explore and understand the literature on digital transformation (DT) research that will lead to developing a conceptual and thematic structure of DT management. Design/methodology/approach-The research approach employed a hybrid approach of bibliometric analysis and a structured review of DT management research studies fr...

In this paper, we report on a qualitative exploratory case study of a national-level government-led digital transformation. We depart from most studies on government digital transformation that largely focus on improving existing services, bureaucratic processes, or adopting emerging digital technologies. Instead, we analyze the process of a govern...

The current marketing landscape faces challenges in content creation and innovation, relying heavily on manually created content and traditional channels like social media and search engines. While effective, these methods often lack the creativity and uniqueness needed to stand out in a competitive market. To address this, we introduce MARK-GEN, a...

Understanding the emotions and sentiments from conversations has relevance in many application areas. Specifically, conversational agents, question-answering systems, or areas where natural language inference is used. Therefore, techniques to detect emotions from conversations have become the need of the moment. The convolutional network and recurr...

Current industry trends demand automation in every aspect, where machines could replace humans. Recent advancements in conversational agents have grabbed a lot of attention from industries, markets, and businesses. Building conversational agents that exhibit human communication characteristics is a need in today's marketplace. Thus, by accumulating...

Artificial Intelligence (AI) has been used for processing data to make decisions, Interact with humans, and understand their feelings and emotions. With the advent of the Internet, people share and express their thoughts on day-to-day activities and global and local events through text messaging applications. Hence, it is essential for machines to...

Small to Medium Sized Enterprises are vital contributors to the economy of a country. These smaller organizations lag behind large organizations when implementing novel technologies. Smartphones offer Artificial Intelligence functions that are still being understood in the context of society and organizations alike. Recognising a research gap in Ar...

This study aims to explore, understand and explain the role of organizational culture and trust in the management of techno-eustress in knowledge workers drawn from diverse organizations. To address this aim, a theoretical background consisting of challenge techno-stressors and positive coping mechanisms, along with the themes of organizational cul...

Small and medium size enterprises (SMEs) are often affected by various micro and macro level changes, including geo-political matters around them. COVID-19, a geo-political global pandemic, has brought unprecedented challenges to these businesses, in terms of employment, finances, risks and a shift in consumer behaviour and preferences (Simms et al...

Artificial Intelligence (AI) has been used for processing data to make decisions, interact with humans, and understand their feelings and emotions. With the advent of the internet, people share and express their thoughts on day-to-day activities and global and local events through text messaging applications. Hence, it is essential for machines to...

Over the last few years, gamification has sparked significant interest in both industry and academia. However, the focus of the debate has been mostly on game studies and human-computer interaction (HCI). Even though games are increasingly being supplied as services to customers, few academic works have linked game studies to the service or marketi...

Artificial intelligence is changing the world, especially the interaction between machines and humans. Learning and interpreting natural languages and responding have paved the way for many technologies and applications. The amalgam of machine learning, deep learning, and natural language processing helped Conversational Artificial Intelligence (AI...

The pandemic COVID 19 has altered individuals’ daily lives across the globe. It has led to preventive measures such as physical distancing to be imposed on individuals and led to terms such as ‘lockdown,’ ‘emergency,’ or curfew’ to emerge in various countries. It has affected society, not only physically and financially, but in terms of emotional w...

Purpose This study aims to investigate the relationship between information and communication technologies (ICTs) use and work performance during the coronavirus disease 2019 (COVID-19) pandemic. Specifically, it aims to understand what the role of task–technology fit is, and what effect this has on feelings of loneliness of individuals and their s...

Strategic alliances are an important option for small and medium-sized enterprises (SMEs) when obtaining knowledge and information. Although existing studies suggest that entrepreneurial competencies (ECs) enable SMEs to form alliances and achieve alliance success, they overlook the role played by external knowledge absorption and mutual trust. Our...

Strategic alliances are an important option for small and medium-sized enterprises (SMEs) when obtaining knowledge and information. Although existing studies suggest that entrepreneurial competencies (ECs) enable SMEs to form alliances and achieve alliance success, they overlook the role played by external knowledge absorption and mutual trust. Our...

A Correction to this paper has been published: https://doi.org/10.1007/s10796-021-10151-7

The pandemic, Covid-19 has brought about digital transformations that are causing challenges in the world of work, such as increased technostress, which is stress caused by the use of ICTs. Although this condition can negatively impact individuals’ well-being and organizational outcomes, the typical conceptualization of technostress as a “dark phen...

This paper aims to explore and understand the digital divide in older adults when accepting and using smart devices within an organization. Using an in-depth single case study, the digital divide is explored and understood using technology-mediated learning for older adults when using smart devices; ie. tablet devices. The case study is based on a...

Jyoti Choudrie FBCS, Professor of Information Systems at the University of Hertfordshire, talks to Johanna Hamilton AMBCS about COVID-19, sanity checking with seniors, robotics and how AI is shaping our world.

This study is informed by two research gaps. One, Artificial Intelligence’s (AI’s) Machine Learning (ML) techniques have the potential to help separate information and misinformation, but this capability has yet to be empirically verified in the context of COVID-19. Two, while older adults can be particularly susceptible to the virus as well as its...

Employees are increasingly relying on mobile devices. In international organizations, more employees are using their personal smartphones for work purposes. Meanwhile, the number of data breaches is rising and affecting the security of customers' data. However, employees' cybersecurity compliance with cybersecurity policies is poorly understood. Re...

The rapid outbreak of the COVID-19 pandemic presents unprecedented crisis that the world is currently dealing with. COVID-19's unprecedented event generated worldwide shock waves (Seetharaman et al., 2020). Because of this ongoing event, economic turmoil and financial instability can be seen globally resulting in disrupting business operations and...

Despite the acknowledgement of the significance of income, affordability and cultural factors in using mobile phones research, there are few studies on how these factors affect females' use of mobile technology. Hence, this paper aims to expand knowledge on female consumers' use of mobile phones and mobile applications in developing countries. It d...

Due to the changing demographics of societies around the world, ageing has become a major concern for governments and policy makers alike. What has also become clear is that the older adult consumer group and the factors affecting this age group have been studied relatively less in the literature. In this paper, we aim to investigate the adoption,...

The hyper-connected work environment of the 21st century poses significant challenges, such as technostress, which is stress caused by the use of ICTs. Although this condition can have detrimental consequences for individuals’ well-being and organizational outcomes, some important dimensions of the phenomenon remain largely unexplored. Such is the...

Purpose The purpose of this paper is to examine sharing economy online marketplaces with the aim of understanding how trust perceptions form and get communicated through sharing economy platforms. Design/methodology/approach The authors build on online user comments and reviews as aggregated by independent third-party websites, and apply a qualita...

Information and communication technologies have become essential for everyday activities. Recently, ubiquitous or mobile computing is the new trend whereby information and services can be accessed anywhere and anytime. However, not all groups of society are taking advantage of its benefits, of which the older population is one of such groups. This...

Mobile banking has become increasingly important to society; however, not all members of society adopt and/or use it as much as others: older adults, the disabled and lower-income families remain behind in their use and adoption of this service. This finding helped us recognise a research gap and led us to form our primary aim: to understand and ex...

The development of e-services is not only a technological phenomenon, but involves organizational and social complexities. In this paper, we build upon an interpretive case study, and examine Lagos State's initiative, in order to showcase how the implementation of public sector e-services have been affected by organizational and cultural perception...

Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, I...

The growth of e-commerce globally has enabled many organisations to deliver products and services using innovative efficient, fast and cost effective business models. Increased technological sophistication and deployment has enabled a whole new generation of individuals to undertake commercial activity through the Internet. The digital economy tran...

Information and Communications Technologies (ICT) penetration is growing at exponential rates and affecting societies, countries and organizations, which has led to a need for understanding whether they contribute to development. To ascertain whether ICT are contributing to development, the example of a current ICT, Twitter is used, along with the...

The purpose of this study is to explore the use of Enterprise Social Networks (ESN), namely, Yammer and Chatter, using the lens of resistance and deployment of workarounds among individuals employed in a large, service sector organization. By doing so, we can illustrate the motivation behind individual use of ESN within a large organization, the re...

The aim of this study is to understand the influence of social information systems (SIS) on absorptive capacity (AC) and innovation in Austrian SMEs. For this purpose, a framework was developed and empirically tested using a nationwide, mixed-mode survey on a random sample of 138 SMEs of knowledge-intensive industries. The results show that the bac...

This paper aims to identify and understand whether national policy initiatives, regulatory measures, or governance practices increase a developing nation's mobile broadband affordability. For this purpose, a cross-national multiple regression analysis of non-OECD countries is used. The results revealed that when controlling for wealth, education an...

With an ageing population that is on the increase, there are many older adults still in employment well past their retirement age. Currently, technological developments in the form of Online Social Networks (OSN1) are also impacting society and organizations alike, with organizations searching for ways to cope with these changes. The aim of this re...

The aim of this mini-track is to offer a global perspective of how ICTs are being diffused, used and adopted within society including households, organizations and social communities around the world.

Smart phones are innovations that currently provide immense benefits and convenience to users in society. However, not all users of society are accepting and using smart phones, more specifically, for this research study silver-surfers or older adults (50+) are a demographic group displaying such an attitude. Currently, there is minimal knowledge o...

Governments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of thes...

Purpose – Using the case study of a small firm this research study aims to understand the actions required for diffusion of an innovation in a small firm. Design/methodology/approach – The research used a qualitative approach involving interviews, referring to archival documentation and observations to understand the actions required for diffusing...

Governments around the globe are striving to provide e-government, online products and services to all the citizens of their respective countries. This has meant that there is a shift in the conventional mode of public service delivery from a face-to-face and telephone mode to electronic means. However, not all the citizens are making use of these...

This exploratory paper aims to apply a qualitative, method known as Ethnographic Futures Research (EFR) to predict the future for mobile phones when used for social development in developing countries. The EFR approach was used in a participatory manner to provide scenarios of the future for mobile phone growth. By employing EFR there is an opportu...

This paper aims to identify, explain and understand the adoption, use and diffusion of OSNs within UK's older population. This was achieved using a quantitative online survey questionnaire. Results from a sample population of 252 participants' revealed that age, gender, education, Internet usage history and usage frequencies are all associated with...

The penetration rate of Online Social Networks (OSNs) within older individuals of society is still not as large as within the younger generation. Using this as motivation this research aimed to identify and understand the adoption, use and diffusion of OSNs within UK's older population. For this purpose, a conceptual framework was formed that was t...

The UK National Health Service (NHS) is embarking on the largest investment programme in Information Technology (IT). The National Programme for IT (NPfIT) in the NHS is the biggest civil IT project in the world and seeks to revolutionise the way care is delivered, drive up quality and make more effective use of resources of the NHS. Despite these...

The aim of this mini track is to provide an opportunity for researchers to share and discuss their work related to ICTs adoption, use and diffusion within society including households, organizations and social communities around the world. By undertaking this research academics, industry and government agencies will learn of how ICTs are being util...

The aim of this paper is to identify the adopters and non-adopters of Broadband within the silver surfer group. This was achieved using the British Household Panel Survey, a large scale survey used to collect data from UK households. The data was analysed using statistical tools, such as, SPSS v. 15. The conclusions drawn are that Broadband will be...

With the uncertainty of market environment and variety of customer requirements, an increasing number of organizations are implementing Information Systems(IS) to improve their competitive advantage, and large amounts of firms' annual revenues are invested in Information Technology (IT) resources each year. However, research findings determining th...

The aim of this paper is to explore and ascertain using an information systems perspective evaluation framework, the factors that are encouraging the adoption and usage of online products and services, namely, in this case, broadband, within one particular population group – the silver surfer. Data were collected through e-mail, interviews and an o...

This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following that the aim of this article is to extract the “success factors” in government intervention that support horizontal and vertical integration based on the strategies pursued in the UK in order to render f...

Outsourcing is a strategy being considered appropriate to cope with the current turbulent times. In the information systems (IS) area, outsourcing has fastly become an essential part of an organization's IS strategy. By signing outsourcing agreements, firms expect to reduce their overall information technology (IT) costs, focus on their core compet...

The aim of this paper is to describe the development and use of a computer simulation model that can be used as a Decision Support System (DSS) to tackle the critical public health issues of HIV and HIV-related tuberculosis in the Russian Federation. This country has recently witnessed an explosion of HIV infections and a worrying spread of the Mul...

Government websites of developing countries are pertinent since they are part of the e‐government efforts occurring on a global scale. The aim of this research is to investigate the usability issues of government web portals of developing countries. The data was collected from a diverse range of respondents. The main contribution of this paper is t...

Recognising the potential that Information and Communications Technologies (ICTs)2 offer for competitiveness and the effectiveness of communities, Governments across the globe are striving to provide online products and services3 to all user groups. There are various definitions of e-government within the literature, and the one being applied in th...

As new technologies such as mobile phones impact peoples' daily lives, interest into their potential is also growing. In this research paper we aim to identify and explore how a particular research approach, in this instance, ethnographic futures research (EFR), can be utilized for future predictions of mobiles phones in social development activiti...

This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following that the aim of this article is to extract the “success factors” in government intervention that support horizontal and vertical integration based on the strategies pursued in the UK in order to render f...

The aim of this paper is to describe the development and use of a computer simulation model that can be used as a Decision Support System (DSS) to tackle the critical public health issues of the chronic diseases, HIV and HIV related Tuberculosis in the Russian Federation. The model was developed to enable health officials and decision makers to det...

To cope with the current turbulent times, organi sation s' are seeking a range of solutions and one of the most public ise d strategies for this in recent times is outsourcing. In the Information Systems (IS) area, outsourcing has fast become an essential par t of an organi sation 's IS strategy. By signing outsourcing agreements, firms expect to r...

This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following that the aim of this article is to extract the “success factors” in government intervention that support horizontal and vertical integration based on the strategies pursued in the UK in order to render f...

The aim of this chapter is to provide some insights about the explaining patterns of broadband deployment and adoption. This problem is addressed by examining them in the light of the results of an exhaustive cross-national empirical analysis that uses a comprehensive panel data set from the 30 OECD countries with more than 40 features. The results...

Broadband is seen as a key infrastructure for developing the information society. For this reason many Governments are actively engaged in stimulating investments in broadband infrastructures and use of broadband services. This chapter compares a wide range of broadband strategies in the most successful markets for broadband. This is done through a...

Why do some small and medium enterprises (SMEs) adopt Internet broadband technologies (high-speed connection and complementary applications) and others do not? This chapter aims at analyzing the issue through an econometric investigation. Relying on the (thin) previous empirical literature on the topic and focusing on a large and representative sam...

This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following that the aim of this article is to extract the “success factors” in government intervention that support horizontal and vertical integration based on the strategies pursued in the UK in order to render f...

Broadband technology has been introduced to the business community and the public as a rapid way of exploiting the Internet. The benefits of its use (fast reliable connections, and always on) have been widely realised and broadband diffusion is one of the items at the top of the agenda for technology related polices of governments worldwide. In thi...

Purpose – Research has found that the implementation of learning‐based systems development is a complex issue since it requires the input of employees at all levels of an organization. Successful implementation is a challenge for organizations as the basic training and education offered by them and the particular experiences of the individuals on t...

Demographic changes in the population, with a growing proportion of elderly people, make the efficient and effective provision of healthcare for this age group an increasingly important issue. We examine the organisational and human aspects of introducing a Remote Patient Monitoring (RPM) system that uses wireless and broadband networks into three...