Jung-Joo Lee

Jung-Joo Lee
National University of Singapore | NUS · Division of Industrial Design

PhD
Service Design in Asia

About

50
Publications
78,266
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304
Citations
Additional affiliations
January 2013 - July 2014
Aalto University
Position
  • PostDoc Position

Publications

Publications (50)
Article
Full-text available
Co-creation has been adopted in many recent design and innovation projects, bringing different stakeholders together and creating a shared understanding and new ideas through creative and participative approaches. Despite this increasing popularity, there is still a lack of a systematic understanding of key dimensions and design choices in co-creat...
Article
Full-text available
This paper studies the dynamic process of design students’ reframing dialogues with the government to obtain their acceptance on new frames. Data of this paper are gathered from two university-government collaboration projects where design students create new frames to complex societal problems, steered by the service design process. Our findings f...
Article
Full-text available
This paper studies intelligibility in constructive design research, in which the main instrument of knowledge creation is design. Constructive design research is situated between design practice and research, meaning it has to build on practices that make it intelligible to many audiences. We call this multiple intelligibility, examining it through...
Conference Paper
Full-text available
Service design has gained tractions in Human-Computer Interaction (HCI) as an approach to deal with changes of technology design scopes. In the meantime, there are confusions around defnitions of service design and its relevance to HCI. Despite the coexistence of interests and confusions, little research has been done for a comprehensive overview o...
Article
Full-text available
Many studies have introduced principles for creating a sense of home in nursing homes, yet they mostly feature cases from low-density developments in Western countries. This raises a question about how those principles are interpreted and implemented in other cultural contexts, especially in high-density, multicultural environments such as Singapor...
Conference Paper
We present a case using Design Fiction to unpack cultural perceptions of future elder care rooted in the Asian context of Singapore. We created two design fictions, addressing the tensions between filial piety and automated care and the controversy of integrating elder care facilities into residential communities. The design fictions took the visua...
Conference Paper
Drama-based practices have been increasingly adopted in design as it adds a dimension to one’s understanding of the subject matter by featuring sensory, cognitive, spatial-physical experience and interaction, which goes beyond the static methods we are already familiar with in design. Although past studies have already argued for drama’s role in de...
Conference Paper
The banking industry is facing unprecedented changes. From the assault launched by various Financial Technology (FinTech) companies to the shifting customer needs and expectations, banks need to out-innovate its disruptors to remain relevant. Banks started to adopt human-centered design (HCD) as an innovation approach and trained non-designers with...
Conference Paper
Full-text available
The scope of Human-Computer Interaction (HCI) research is expanding with regard to the studied systems and stakeholders, and its impact areas. Service design has recently gained tractions in HCI as an approach to deal with these expansions. However, there has been confusion around the definitions and roles of service design in HCI, especially with...
Conference Paper
Full-text available
The contemporary society deals with challenges that are complex, dynamic and networked, which requires different knowledge domains to work together beyond their knowledge silos. Transdisciplinarity is one of the responses to this mandate, and universities are increasingly trying to implement transdisciplinary education. Transdisciplinarity, however...
Conference Paper
Children's usage of online services expands as they transition into adolescence. However, many are unaware or ill-equipped about how their informational privacy is compromised through continuous tracking and data collection online. This paper explores how to enable early adolescents be more aware of informational privacy online and make informed de...
Article
Full-text available
Conference Paper
A growing number of the services sector organisations like banks and hospitals in Singapore are building their own in-house design teams, and as a result, there is an increasing demand for designers to work in these teams. However, there is a lack of career clarity with regards to the job scope, required skills and career pathways for these so-call...
Conference Paper
Full-text available
The banking industry is facing unprecedented changes. From the assault launched by various Financial Technology companies (FinTechs), to the shifting customer needs and expectations, banks need to transform itself to remain relevant in the digital age. In this paper, we seek to explore the relevance of design thinking as a method to help banks cope...
Book
https://newdesign.tools/book/ New Design Tools provides a comprehensive overview and in-depth guidelines on how to design for and with people. The book takes a deeper look into user research methods beyond the current wave of ‘design thinking’ or ‘design toolkits’. You will discover the origins, core principles, mindsets, step-by-step guidelines a...
Conference Paper
Full-text available
User experience (UX) research is moving from product- and user needs-centric design towards more holistic design for services. At the same time, digitalization is driving the Service Design community towards digital services. Despite the similarity of interests, these two communities have been surprisingly apart. This workshop focuses on the inters...
Conference Paper
Full-text available
Energy harvesting is an emerging concept that could open new design vistas for sensor-embedded environments as it provides battery-independent capabilities to sensors. In this pictorial, we illustrate how the topic of energy harvesting is approached from the lens of designers. Through the dynamic use of images coupled with physical prototyping, a n...
Chapter
Practitioners from different fields of design and research apply the ‘Probing’ method as means of getting a better understanding of their users and to inspire their designs. During the 15 years since its first appearance, the probing method has been extended for deployment in different contexts and for different uses. In this chapter we first brief...
Conference Paper
Full-text available
The successful adoption of a Service Dominant Logic in organizations requires more than the introduction of service offerings; in this paper we argue that it requires a conscious and parallel evolution of the understanding of service, design and users. We suggest how the creation of conversation tools could help organizations become aware of their...
Conference Paper
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Recently, there have been a number of design collaboration projects between government agencies and external design experts in many parts of the world. The Singapore government is known for its effectiveness and efficiency. Design collaboration projects are mainly initiated by top management in the government. In its early stage of adopting design,...
Conference Paper
Full-text available
In creating a ‘Plant Hotel’ — a public site where people can check-in their plants when they go travelling, and people who are then passing by can water and care for the plants — we are not intending to develop or test a solution to some daily problem but rather to create a collective platform to encourage the emergence of new social relations betw...
Article
This paper portrays cross-organizational collaboration in service networks as a new challenging context for service design. The paper reflects on the role of cross-organizational service networks in a Finnish municipality-initiated research and development project. The project sought to develop new practices for supporting independent living for th...
Conference Paper
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Engaging children in play for wellbeing is coming to prominence in HCI as the community increasingly engages with issues to do with health, care and therapy. To date, research in this area has primarily focused on engaging children with special needs or who suffer from mental health problems in organized play to improve their self-efficacy or suppo...
Article
Full-text available
This paper calls for a new way of understanding and using methods in human-centred design. Design researchers have recently been active in developing new types of methods aimed at greatly improving their empathic understanding of people's holistic experience, and their design imagination. The strong motivation for a new methodology stems from criti...
Conference Paper
Full-text available
In this paper we present recent cases where human-centered designers apply empathic design approaches for public service development. The public service development nowadays involves a complex network in which multiple organizations from different sector need to collaborate in order to provide more holistic and effective solutions for citizens. Col...
Article
Full-text available
We present findings from a study of Tokens of Search, a system comprising physical RFID "tokens" that point to web content, and a wooden tray fixed to a small screen, which can be used to access that content. Three families lived with the system for a month, as an exploration of how tokens might be used as resources for practical action. Our findin...
Conference Paper
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Even though designers seldom talk about ready-mades, they use them in a variety of ways in design. This paper describes several uses of ready-mades in empathic design, which aims to gain an internalized understanding of the people they design for. Specifically, the paper looks at three uses: ready-mades as research instruments in taken-for-granted...
Conference Paper
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Conference Paper
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Conference Paper
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In recent years the design research community has been active in developing new methods for user involvement and collaboration in the design process. The new methods, often called innovative design methods, correspond more to designer's genuine ways of thinking and working than do traditional user-centered ones. The entire purpose of innovative met...
Article
Full-text available
The Co-design, or collaborative design, which is rooted in the tradition of participatory design (PD) typically, refers to an activity in which potential users are empowered to bring their ideas into the design of new solutions. The notion of co-design is also conceived as a collaborative knowledge-sharing and creation process, in which the skills...
Conference Paper
Full-text available
The notion of how multi-users experience technology as a group has opened important vistas in interaction design. Even though literature in cultural anthropology and cognitive psychology implies cultural influence on user experience in social interaction, a cross-cultural notion has, however, been overlooked in this area. This paper aims at explori...
Article
Full-text available
Facilitating cultural sensitivity has become a critical issue in user experience design. Although many design solutions attempt to take cultural differences into account, there have been few studies focusing on the influence of culture on user research methods. Since many user research methods popularly used in design have been developed in Europe...
Conference Paper
Full-text available
Design researchers are increasingly interested in techniques that support creative teams in various design processes. The methods developed for sharing knowledge and generating solutions are mostly focusing on adults. Creative collaboration with and among children have a specific set of challenges to be considered. In this paper, we describe two de...
Conference Paper
Full-text available
Various researches have proved that cultural differences affect the process and results of user research, emphasizing that should cultural attention be given in order to obtain sufficient results. After performing three experiment methods: probe, usability test, and focus group interview in the Netherlands and Korea, we discovered that productivity...
Conference Paper
Full-text available
As business competition globalizes, understanding user experience from various cultures plays a crucial role in design process. However, because most user research methods were developed in Western area, one may question if the expected result can be obtained when applying them to totally different culture. The paper explores cultural effects on th...
Article
Full-text available
In this paper, we aim at taking the concept of co-experience further by explaining how interactive technologies take part in organization of experience. We draw theoretical framework from symbolic interactionism and open discussion of the role of culture in co-experience. Author Keywords User experience, co-experience, interaction, culture

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Projects

Projects (4)
Project
<Theme 1: A map of challenges and best practices of digital government in Asia> 1) Identify the challenges, methodologies and best practices of applying Service Design in the government organizations in Asia 2) Identify cultural dimensions in design adoptions in the government 3) Develop theoretical and methodological frameworks for design adoptions in the government in Asia <Theme 2: An integrated servicescape design framework for government digital services> 1) Explore how people create their own servicescape when using digital services 2) Design a new servicescape of digital services to better engage users.
Project
The research seeks to gain detailed insights of the physical environment, model of care and community perception of nursing homes in Singapore. It will contribute to the formulation of a structured knowledge framework for evaluating nursing homes and development of person-centric care models to enhance long-term care for our ageing population. Key deliverables will be new and future typologies of nursing homes in high density context that are integrated into local communities.