
Jun-Hwa CheahUniversity of East Anglia | UEA · Norwich Business School
Jun-Hwa Cheah
Doctor of Philosophy
About
180
Publications
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Introduction
Cheah Jun Hwa (Jacky) currently works at the Norwich Business School, University of East Anglia. Jacky does research in Marketing, Consumer Behavior, and Structural Equation Modeling.
Publications
Publications (180)
The present study aims to determine how tourism-related mobile games generate tourism visit intention. Drawing upon the technology acceptance model (TAM), the study seeks to find out the context-specific considerations that exert a greater influence on the intention to visit destinations associated with the mobile game. Using a quantitative approac...
Purposive sampling has been extensively utilized across research disciplines, particularly in business and management studies. While existing literature has primarily focused on its application in qualitative research, the rationale for using it in quantitative contexts remains underexplored, leaving researchers with limited practical guidance. Mor...
Robots are taking on a prominent role in driving organizational evolution toward industrial revolutions. While research on the role of robots in human resource management (robot-HRM) is proliferating, the literature falls short in providing a state-of-the-art overview of the progress and ways forward for the field. Hence, this study aims to review...
The role of virtual trainers in online fitness has increasingly captured the attention of consumers and brands as digital technology becomes more interwoven with daily life. This study extends the para‐social relationship theory by developing and testing a research model through five studies that simulate online fitness interactions. In Study 1, we...
Grasping the evolving landscape of management and organizations in Asia Pacific is vital for addressing the challenges and opportunities they both face in the region and beyond. To do so, we conduct a systematic literature review using a bibliometric analysis of the Asia Pacific Journal of Management (APJM), the leading journal for management and o...
The call for green innovation necessitates the creation of an ecosystem that is friendly to the environment. Certain environmental regulations and standards are put in place to foster this type of innovation. However, there are many literature debates on the impact of guidelines and management controls on green innovation. Drawing on both the resou...
The landscape of travel information dissemination has evolved, with short travel video (STV) content now taking centre stage. While existing studies have explored the role of STVs in promoting destinations, there is still a need to pinpoint which elements of this marketing approach resonate most strongly with audiences. Our research, grounded in th...
Purpose
This paper aims to utilize an extended involvement-commitment and trust commitment model to examine post-consumption decisions related to food delivery app use.
Design/methodology/approach
A self-administered online survey was used to collect data from food delivery app users in the USA.
Findings
Findings validate a favorable role of perc...
Purpose-This paper aims to utilize an extended involvement-commitment and trust commitment model to examine post-consumption decisions related to food delivery app use. Design/methodology/approach-A self-administered online survey was used to collect data from food delivery app users in the USA. Findings-Findings validate a favorable role of percei...
The burgeoning Indian e‐pharmacy sector, spurred by digital commerce growth and affordable Internet access, presents a promising solution to distribution challenges, especially during the pandemic. Despite doubling online sales within a few months of lockdown and significant investments, understanding consumer behaviour in this novel domain remains...
Although the considerable body of research on control variables offers best practice recommendations, there are still shortcomings in their application in published research papers. Consequently, a significant proportion of quantitative studies lack rigor in how they apply control variables. Additionally, existing literature on control variables is...
Generation Z (Gen Z) is believed to be more socially and environmentally committed. While environmentally responsible behaviour is crucial to the success of sustainable tourism, little is known about Gen Z's specific environmental behaviours in tourism settings. In this research, the roles of Gen Z's consumption emotions and environmentally friendl...
Purpose
This paper aims to examine desirable post-adoption outcomes related to food delivery apps using the involvement-commitment model (ICM) and the boundary of (Islamic) religiosity, which is an important facet of communities in many parts of the world today. Importantly, the study provides an in-depth understanding of the boundary role of relig...
Purpose-This paper aims to examine desirable post-adoption outcomes related to food delivery apps using the involvement-commitment model (ICM) and the boundary of (Islamic) religiosity, which is an important facet of communities in many parts of the world today. Importantly, the study provides an in-depth understanding of the boundary role of relig...
The intense competition amongst travel apps, regardless of their popularity, has made repurchase intention a critical financial challenge for travel providers. By combining the Stimulus-Organism-Response (S-OR) framework and the New Economic Geography (NEG) theory, this research examined how city tier disparities influence the experiential features...
Grounded in the social cognitive theory, the main aim of this study is to explore the impact of tele-presence, social presence, and emotional engagement on impulsive buying tendencies within the realm of travel live-streaming (TLS). To examine further, the moderating effect of guidance shopping was included. An online questionnaire was distributed...
Purpose
This study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical framework that elucidates the process of shaping the intention to continue using facial recognition payment (FRP) under the conditional impact of perceived technology...
Purpose
The increasing popularity of live-streaming commerce has provided a new opportunity for e-retailers to boost sales. This study integrated signaling theory and social exchange theory to investigate how streamer- and product-centered signals influence customers’ likelihood of making an impulsive purchase in the live-streaming commerce context...
This research analyses managers’ perceptions of the multiple types of artificial intelligence (AI) required at each stage of the business‐to‐business (B2B) service recovery journey for successful human–AI collaboration in this context. Study 1 is an exploratory study that identifies managers’ perceptions of the main stages of a B2B service recovery...
The ongoing scientific discourse surrounding the replication crisis in behavioral research, including management information systems (MIS) research, underscores the importance of innovative and rigorous approaches to theory development and validation. This article proposes the EP-mixed framework, which addresses the necessity of an ontological dist...
Over the past few years, there has been notable interest among consumers in food delivery applications. Consequently, understanding consumer behavior within this context has become crucial for practitioners seeking to execute effective marketing strategies. While academic studies in this field are gaining traction, there remains a lack of a compreh...
This study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer delight as mediators. We collected 316 samples and employed Partial Least Squares-Structural Equation M...
Retailers are increasingly looking at leveraging new digital platforms like livestream commerce to generate quick or impulsive purchases in order to survive the intense competition and discover effective alternative ways to boost their profits. Impulsive purchases by consumers make up a significant portion of the overall consumer market and are a k...
This study aims to investigate the factors contributing to consumer hesitation during online checkout. By integrating the Uses and Gratifications Theory and Cue Utilization Theory, we propose that motivational factors for using an online shopping cart-namely, current purchase intention, taking advantage of price promotions, research and information...
Purpose – This study aims to embark on a bibliometric journey through the International Journal of Retail & Distribution Management (IJR&DM) to delve into its rich repository of applied retailing research.
Design/methodology/approach – 626 publications in IJR&DM between 2015 and 2023 have been retrieved from Scopus for performance analysis of the...
Luxury brands are increasingly targeting the middle class through ‘masstige marketing’ as the trendy business opportunity,' which combines luxury and mass appeal. This strategy aims to make high-end brands more accessible to a wider audience, catering to the desires and preferences of the middle class. Grounded in the Mass Prestige (Masstige) theor...
With the ever-growing popularity of live-streaming commerce, it is crucial for marketers to understand how live-streaming contributes to sales. While prior studies mainly focused on customer motivations for using live-streaming commerce, few studies, to date, elucidate consumers’ decision-making process in this context. Addressing this gap, we adop...
Generative artificial intelligence (GAI) tools, such as ChatGPT, have emerged as valuable assets in higher education. Despite their potential benefits in academic support, questions persist about the concrete advantages of integrating this technology into learning processes and its impact on academic outcomes. This research addresses this gap by in...
Measuring the success of tourism destinations is vital to policymakers, destination managers, researchers, and businesses. However, the processes and metrics vary considerably across academia, tourism organizations, and governments since destination performance is multi-dimensional and multi-stakeholder. The primary aim of this research was to deve...
Creativity is key for organizations' ability to remain relevant in today's disruptive world. In this paper , we identify new ways in which organizations can use artificial intelligence (AI) more effectively for creativity. Drawing on the resource-based view as a background mechanism, we developed and empirically tested a new integrative model. We c...
The pace of technological development is exceeding expectations and transforming the landscape of last-mile delivery. This study investigates how users' post-adoption behavior in using delivery robots is formed. Based on the task-technology fit (TTF) model, we present a research model that includes both direct and indirect factors that have been pr...
In this special issue ‘Fact or Fake: Information, Misinformation, and Disinformation via Social Media’, the Journal of Strategic Marketing presents a collection of papers that delve into various topics aimed at gaining a comprehensive understanding of the impacts of fake news on social media. The objective of this special issue is to enhance our co...
In this editorial note, we embark on a journey to explore four key dimensions of well-being: consumer well-being, elderly well-being, environmental well-being, and employee well-being.
With the ever-growing popularity of live-streaming commerce, it is crucial for marketers to understand how live-streaming contributes to sales. While prior studies mainly focused on customer motivations for using live-streaming commerce, few studies to date elucidate consumers' decision-making process in this context. Addressing this gap, we adopt...
Purpose
Past research often relies on linear relationship assumptions from the perspective of managers when studying the relationship between attribute performance and satisfaction. However, this study extracts tourists’ online reviews to explore asymmetric relationships and identifies island tourism satisfiers, hybrids and dissatisfiers.
Design/m...
Live streaming on social media has evolved into live streaming commerce (LSC), a subset of electronic commerce that merges real-time social interaction with digital marketing. LSC is increasingly used for enhancing customer engagement, product promotion, transaction facilitation, and improving online shopping experiences. However, LSC, as a field o...
Cultural influences on tourists’ behavior have generally been investigated by small sample sizes using survey data. This study extracts User-Generated-Content from Tripadvisor to understand the relation between national culture with tourists' preferences and evaluations of activities at destinations. Travel reviews were analyzed to measure the tour...
Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly alleviated solo travelers’ concerns in trip planning and booking. However, many existing AI chatbots have yet to meet the expectations of solo travelers, especially when they demand more personalized information to assist in travel decision-making. Bas...
Partial least squares structural equation modeling (PLS-SEM) is a highly popular multivariate data analysis method. The SmartPLS 3 software program helped many marketing researchers analyze the complex relationships between latent variables (i.e., mediation, moderation, etc., which they measured by means of sets of observed variables. This program’...
There is a growing concern over the depletion of natural resources caused by rapid industrialization and its impact on the environment. As a response to these concerns, many companies are now focusing on implementing green supply chain management (GSCM) practices and green innovation (GI) as part of their environmental strategies to improve their e...
Purpose - This study evaluates the usage of partial least squares structural equation modeling (PLS-SEM) in journals related to logistics and supply chain management (LSCM).
Design/methodology/approach - Based on a structured literature review approach, we reviewed 401 articles in the field of LSCM applying PLS-SEM published in 15 major journals b...
Drawing on the theory of sociology of trust and risk, this study proposes and empirically tests a conceptual model of tourists’ new destination visit intentions. The model links tourists’ subjective knowledge to trust and risk perceptions and explores the moderating effects of social media influencers (human vs. virtual) and tourists’ psychographic...
Smart technology plays a pivotal role in providing solutions and bringing ease to the travel experience. As many of the technologies are required to collect personal information, it usurps the adoption of technologies. Drawing upon the stimulus-organism-response framework and psychological reactance theory, this study proposed a conditional mediati...
This editorial paper emphasizes prediction topics within the Logistic and Supply Chain Management (LSCM) business field. We observed that the accepted articles begin by positioning their objective of research based on causal prediction and subsequently use the PLSpredict technique to generalize their findings. Kaplan (1964, p. 350) notes that “[i]f...
This study intends to uncover the potential drivers that motivate air passengers to spend more in the airport. To address the gaps in the literature, this study proposed a model that integrated the European Customer Satisfaction Index (ECSI) and Experience Economy Theory. Data was collected from 341 passengers at Kuala Lumpur International Airport...
Motivated by the increasing media coverage of environmental disasters and growing evidence of humans’ detrimental impacts on the natural environment, the key aim of this study was to examine consumer interest in buying sustainable luxury products. Rooted in the Value-Belief-Norm (VBN) theory, a research framework incorporating pro-environmental sel...
The main theme of this special issue is “Advanced Partial Least Squares Path Modeling (PLS-PM) Applications in Social Sciences” with the contribution of nine papers. Most of the contributions are inspired by the International Symposium on Applied Structural Equation Modelling and Methodological Matter 2019 (SASEM 2019)” which took place in Malaysia...
The main theme of this special issue is “Applied Statistical Analysis using PLS Path Modelling” with the contribution of eight papers. Most of the contributions are inspired by the International Symposium on Applied Structural Equation Modelling and Methodological Matter 2019 (SASEM 2019) which took place in Malaysia. During the symposium, scholars...
Purpose
This study empirically investigated the different attributes (i.e. convenience, online reviews, online ratings, visual appeal and various food choices) of food delivery applications (FDAs) that impacted customers' perceived benefits, satisfaction and loyalty. Price consciousness was positioned as the moderator while customer satisfaction wa...
When editing regular and special issues of numerous journals, we have observed several recurring shortcomings in the manuscripts, particularly in relation to methodology. Many of these manuscripts are often found lacking in providing critical methodological information or justifying the use of the selected methods, thus resulting in desk rejection...
With the rapid development of e-commerce and the impact of COVID-19, online takeout has become the first choice of more and more consumers. Previous research has indicated that food packaging is of great significance to marketing performance, yet very little is known about the mechanisms through which food packaging pollution risk affects online ta...
Social media is often used as an information hub when travelers plan their trips (Dwityas & Briandana, 2017). Given that most social media content is user-generated, consumers tend to trust and be more influenced by this type of information than by commercial sources (Apaolaza et al., 2021). Therefore, social media can influence other travelers’ be...
This study was conducted to explore the influence of green human resource practices on employees' voluntary pro‐environmental behavior through the sequential mediation path of green organizational climate and organizational identity. A total of 459 employees from the textile industry in Pakistan participated in the study. The results were collected...
In the age of digitalization, travel applications (or travel apps) are indispensable tools for modern travel activities. During an app's selection and adoption phases, privacy concerns remain a sensitive issue that may demotivate users’ from continuing to use it. This study integrated both the stimulus-organism-response model (S-O-R) and psychologi...
Multigroup analysis (MGA) in partial least squares structural equation modeling (PLS-SEM) has grown considerably in the past few years in many different research fields, particularly in the business area. However, a close examination of MGA in PLS-SEM articles revealed much less research that compared more than two groups. Furthermore, research app...
Purpose: The corporate atmosphere in recent times speaks volumes about the crises of confidence and credibility brewing among professionals due to the rising incidences of unethical pro-organizational behavior (UPB). The study developed a model to demonstrate the underlying mechanisms through which unethical organizational culture (UOC) influences...
E-retailers have challenging facing their competitors online according to the huge increase in e-stores and, increase in online shoppers' awareness toward using online shopping sites. Using the TAM model, this study aimed to measure the effect of perceived ease of use and usefulness, as well as an attitude toward online shopping on women's intentio...
The COVID‐19 pandemic has put online shopping at the forefront of retailing, however, the issue related to shopping cart abandonment remains an eternal nemesis of e‐retailers. To understand extant research on online shopping cart abandonment (OSCA), a framework‐based systematic literature review was conducted with the purpose of gaining more insigh...
Small and Medium-sized Enterprises (SMEs) can communicate with their consumers and provide them with relevant information on cost-effective goods or services with the help of social media technologies. Thus, this study investigated the factors influencing social media technologies on SMEs' performance. In addition, this study also tests the capabil...
The structure of knowledge about Structural Equation Modelling (SEM) based on the Partial Least Squares (PLS) estimator has been analysed by systematic and reproducible bibliometric citation analysis. This contribution aims to create a dynamic picture of the PLS-SEM research activity to support scholars with an enhanced understanding of the history...
The demand for textile products worldwide has risen as people become increasingly fashion conscious. But looking fashionable causes detrimental effects to the environment as the textile industry is one of the most polluting industries in the world. While the textile industry plays a major role in Pakistan's economy, the industry is also a major cau...
Research is needed to identify novel ways to influence Generation Z female consumers' behavior when they interact with various technologies. This study investigates how experiences of using augmented reality, artificial intelligence‐enabled chatbots, and social media when interacting with beauty brands affect body image, self‐esteem, and purchase b...
Purpose
Partial least squares structural equation modeling (PLS-SEM) has attracted much attention from both methodological and applied researchers in various disciplines – also in hospitality management research. As PLS-SEM is relatively new compared to other multivariate analysis techniques, there are still numerous open questions and uncertaintie...
This research aims to determine the factors that influence females’ attitude toward online shopping in Saudi Arabia. The potential and main theory that is selected for this study is the Theory of Acceptance Model (TAM) which studies online shopping acceptance of new technology through two important variables which are perceived ease of use and perc...
Background
According to more recent approaches on problematic internet
use (PIU), using the internet can be seen as a way of compensating for psychosocial malaise. Taking semiotic cultural psychology theory as its theoretical framework, this study examines
the role of affect-laden assumptions concerning the world,
known as latent dimensions of sens...
The global tourism industry is growing rapidly and has become one of the most important engines of economic and social development. However, COVID-19 pandemic has hit the global tourism industry, and the performance of hospitality sectors, such as airlines and travel services, has avalanched. As a result, many countries are now relying on domestic...
Unmanned hotels are regarded as the future of hospitality in a post-Covid 19 world, based upon smart, contactless self-service technologies (SSTs). The purpose of this research was to determine if unmanned smart hotels create more positive outcomes such as enhanced experiential satisfaction and experiential loyalty. Grounded on Cognitive Appraisal...
Career adaptability refers to the concept of individuals taking charge of their own career development by staying concern, control, curious and confident. Since the career adaptability measurement scale was made available in 2012, the concept has been extended to various samples and consistently found its applicability across many countries. This s...
Following various precautionary measures as executed by the government to curb the transmission of COVID-19, erratic changes in the form of temporary lockdowns and movement restrictions have created an emergency phenomenon—panic buying. While such consequence has emerged as a timely and relevant topic, reviewed literature indicate an apparent overs...