Juliane Jarke

Juliane Jarke
Universität Bremen | Uni Bremen · Informatics

PhD, MSc, MA, BSc

About

53
Publications
11,992
Reads
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378
Citations
Citations since 2016
47 Research Items
375 Citations
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Introduction
I am interested in the ways socio-technical systems work and are made to work by studying the interactions of people, technologies, organisation and practice. My focus is on the testing, evaluation and further development of methods for the user-oriented design of socio-technical systems in order to respond to the complex social, organisational, legal, technical and ethical aspects of the digitisation of the public sector.

Publications

Publications (53)
Book
Full-text available
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower th...
Article
Full-text available
Machine learning has become a key component of contemporary information systems. Unlike prior information systems explicitly programmed in formal languages, ML systems infer rules from data. This paper shows what this difference means for the critical analysis of socio-technical systems based on machine learning. To provide a foundation for future...
Article
Full-text available
In this paper, we explore how the development and affordances of predictive analytics may impact how teachers and other educational actors think about and teach students and, more broadly, how society understands education. Our particular focus is on the data dashboards of learning support systems which are based on Machine Learning (ML). While pre...
Article
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Schools, teaching, and learning environments have long been understood and idealised as places of care. Within feminist studies and Science and Technology Studies (STS), scholars have proposed a shift to include non-humans in what we propose to conceive as care arrangements. Drawing on Tronto's feminist ethics of care [1993. Moral Boundaries: A Pol...
Chapter
Full-text available
Data power is a highly ambivalent phenomenon and it is precisely these ambivalences that open up important perspectives for the burgeoning field of critical data studies: First, the ambivalences between global infrastructures and local invisibilities. These challenge the grand narrative of the ephemeral nature of a global data infrastructure and in...
Article
Full-text available
Mit diesem Beitrag wollen wir das aktuell erst in unscharfen Konturen erkennbare Forschungsfeld der Automatisierung von Kommunikation näher bestimmen. Unsere zentrale These ist hierbei, dass wir, um die mit der Automatisierung von Kommunikation verbundene Transformation unserer Medienumgebung umfassend bearbeiten zu können, den Blick von der Perspe...
Article
Full-text available
Participatory Design means recognizing that those who will be affected by a future technology should have an active say in its creation. Yet, despite continuous interest in involving people as future users and consumers into designing novel and innovative future technology, participatory approaches in technology design remain relatively underdevelo...
Article
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This article examines different forms of rejecting Open Data by administrative staff in German public administrations. The starting point for our study, was the observation that the diffusion of Open Data in Germany has been rather restrained in practice, despite potential advantages and strong political commitment. For this purpose, individual inn...
Book
Full-text available
This Open Access book examines the ambivalences of data power. Firstly, the ambivalences between global infrastructures and local invisibilities challenge the grand narrative of the ephemeral nature of a global data infrastructure. They make visible local working and living conditions, and the resources and arrangements required to operate and run...
Chapter
Full-text available
This chapter is based on an analysis of Germany’s biggest education-related Twitter hashtag before and during the COVID-19 pandemic. We study the reconfiguration of the central actors and topics along the #twlz hashtag to trace the change in pandemic-related communication about education. Specifically, we focus on two arguments developed by educati...
Article
Full-text available
The promise of technology to provide solutions to the global concern of ageing populations has largely been unfulfilled. We argue that this is, in part, related to design processes that fail to take account of the rich material lives of older people, and that often adopt stereotypical views of older people as frail, vulnerable and unskilled. We dra...
Preprint
Full-text available
New methods and technologies for engaging future users and other stakeholders in participatory (design) processes are being developed and proposed in computing. Researchers increasingly refer to co-creation in order to capture these approaches. However, how co-creation is being framed and understood across domains differs substantially. To better u...
Article
Full-text available
Bewertungspraktiken gehören zu Kernelementen des Lernens und Lehrens. Durch die zunehmende Digitalisierung des Bildungssektors entstehen neue Instrumente zur Beobachtung, Bewertung und Klassifizierung der Leistung von Lernenden und Lehrenden. Sie erlauben Auswertungen schulischer Praktiken in einer bisher nicht möglichen Komplexität und einem viel...
Chapter
Full-text available
This chapter attends to how the concept of “communities of practice” (Lave and Wenger, Situated learning: Legitimate peripheral participation, learning in doing. Cambridge University Press, Cambridge, 1991) has been taken up by managers and policy makers in trans-local contexts. Although the concept was developed for co-located communities, it was...
Chapter
Als Open Data, auch Open Government Data (OGD), bezeichnet man die tendenziell unentgeltliche Bereitstellung von Daten der öffentlichen Verwaltungen im Internet zur beliebigen Weiterverarbeitung unter freien Lizenzen. Die Forderung stammt von zivilgesellschaftlichen Organisationen und Unternehmen und wird mit unterschiedlichen Nutzenerwartungen ver...
Chapter
Die Beteiligung zukünftiger Nutzer*innen an der Entwicklung von digitalen Informationssystemen ist in Organisationen nicht neu, aber im Rahmen von E-Government-Diensten noch selten. Die für E-Government zuständigen Minister*innen der EU Mitgliedstaaten sehen in einer stärkeren Beteiligung von Bürger*innen an der Entwicklung digitaler Dienste einen...
Chapter
Häufig ist von Daten die Rede, ohne dass der Terminus definiert wird. Es macht jedoch einen großen Unterschied, ob damit quantitative Angaben oder maschinenlesbare Zeichen gemeint sind. Auch wird meist nicht näher darauf eingegangen, dass der Umgang mit Daten im Wesentlichen auf Metadaten beruht und für den Austausch und die Zusammenführung untersc...
Chapter
Im Bildungsbereich haben Prozesse der Datafizierung und Digitalisierung zu einem nachhaltigen Wandel von Staat und Verwaltung geführt, der sich in der zunehmenden Bedeutung komplexer Informationssysteme und zentralisierter Infrastrukturen des Datenmanagements sowie in der wachsenden Nutzung von Daten für Zwecke des Bildungsmonitorings zeigt. Trotz...
Chapter
Civic Tech beschreibt Anwendungen, durch die Bürger∗innen sich einfacher engagieren und informieren können. Neu an Civic Tech ist die potenzielle Nutzerreichweite und die Bandbreite an Anwendungsfällen durch die Nutzung offener Daten. Civic Tech als Leitbild der Verwaltungsdigitalisierung impliziert, dass die Verwaltung stärker bürgerzentriert arbe...
Chapter
Full-text available
This chapter reports on the third co-creation project described in this book. The project was managed by two departments of Zaragoza city council: the Department of Elderly Care and the Technical Office of Participation, Transparency and Open Government. Several activities aiming to improve the lives older citizens have been conducted by the city a...
Chapter
Full-text available
This chapter reports on a co-creation project that was conducted in the city district Bremen Hemelingen. A core group of seven local service providers steered the process in which 46 older residents participated. One of the tasks of social care service providers is to organise outdoor activities for older residents (also to facilitate social partic...
Chapter
Full-text available
This chapter reviews key literature and concepts relating to the co-creation of digital public services. For this task, it is firstly important to consider what kind of digital public services may be suitable for co-creation. In order to do so, the first section of this chapter defines what a digital public service is (e.g. with respect to differen...
Chapter
Full-text available
Demographic ageing has been declared one of the main challenges for countries in the Global North by politicians, journalists, industry and academia alike. Many frame ageing as a problem that needs a technological fix and most digital technologies designed for older adults, reproduce images about old age defined by ill health, deficits and limitati...
Chapter
Full-text available
This chapter reports on a co-creation project that was conducted in the city district Bremen Osterholz. A core group of 11 older residents co-created a digital district guide over the duration of ten months. In a first step, the group identified an information gap between existing neighbourhood resources to support older residents and older residen...
Chapter
Full-text available
This chapter reflects on the learnings from the three co-creation projects featured in this book and attends to the central research questions posed in the introduction. In sum, the chapter presents nine learning points. These cover very different aspects of co-creation ranging from the different roles local government, social care service provider...
Chapter
Full-text available
This book describes and compares three co-creation projects that were conducted in two European cities as part of a larger EU-funded innovation project called Mobile Age. This chapter introduces Mobile Age and presents the project’s framework and methodology for co-creating digital public services. Part of the framework are seven streams of activit...
Chapter
Full-text available
The first and positive conclusion—relating to the governing of co-creation and the sharing of control—is that co-creation is indeed an appropriate method to develop digital public information services that meet the needs of older users and achieve an output that is better than existing, comparable services. The second conclusion—relating to the sha...
Chapter
Im Bildungsbereich haben Prozesse der Datafizierung und Digitalisierung zu einem nachhaltigen Wandel von Staat und Verwaltung geführt, der sich in der zunehmenden Bedeutung komplexer Informationssysteme und zentralisierter Infrastrukturen des Datenmanagements sowie in der wachsenden Nutzung von Daten für Zwecke des Bildungsmonitorings zeigt. Trotz...
Article
Full-text available
Purpose The purpose of this paper is to review interventions/methods for engaging older adults in meaningful digital public service design by enabling them to engage critically and productively with open data and civic tech. Design/methodology/approach The paper evaluates data walks as a method for engaging non-tech-savvy citizens in co-design wor...
Chapter
Full-text available
Häufig ist von Daten die Rede, ohne dass der Terminus definiert wird. Es macht jedoch einen großen Unterschied, ob damit quantitative Angaben oder maschinenlesbare Zeichen gemeint sind. Auch wird meist nicht näher darauf eingegangen, dass der Umgang mit Daten im Wesentlichen auf Metadaten beruht und für den Austausch und die Zusammenführung untersc...
Article
Full-text available
The sharing of expertise and tacit knowing is one of the core objectives in participatory design projects. This paper focuses on the role of probes for sharing users’ tacit knowing. We will introduce the concept of “boundary objects” [22], [21] to analyse how probes facilitate perspective taking and perspective making between users and between user...
Article
Full-text available
This article examines the relation between data transparency and environmental activism in the Amazon rainforest. For this purpose, we analyze the history of PRODES and DETER, two satellite-based monitoring systems developed by the Brazilian Institute for Space Research (INPE). We discuss its role in environmental activism and the formulation of po...
Article
Full-text available
Conference Paper
Full-text available
In this paper we reflect on our experiences of using cultural probes for co-creating a digital neighbourhood guide with and for older adults. We will focus on a specific set of probes that relate to the spatial dimension of social inclusion of older citizens with respect to their sense of attachment, their sense of security and familiarity as well...
Article
Full-text available
Purpose The idea of “best practice” is very much built into information systems and the ways in which they organise and structure work. The purpose of this paper is to examine how “best practice” may be identified (produced) through a community-based evaluation process as opposed to traditional expert-based evaluation frameworks. The paper poses th...
Research
Deliverable: Interim study on our own co-creation practices with older citizens in Bremen, Germany and South Lakeland, UK
Article
Full-text available
Lassen sich durch die Offenlegung von Daten mehr Bürgerbeteiligung und höhere Transparenz von Regierungs- und Verwaltungshandeln realisieren? Vor dem Hintergrund dieser Frage fassen wir aktuelle Entwicklungen zusammen und stellen ein Projekt vor, in dem innovative Methoden zur Beteiligung von älteren Menschen an offenen Datenanwendungen erarbeitet...
Conference Paper
Full-text available
This paper describes Moin as a user-centered design process to develop a mobile application to foster informal learning through face-to-face communication, supported with contextual language learning features and employing gamification as a motivator. The aim of Moin is to help refugee teenagers to integrate to German culture and specifically to th...
Conference Paper
Full-text available
Governments throughout Europe (and indeed all over the world) have begun to open their data repositories to the public. Such initiatives are based on legislation such as the Freedom of Information Act (FoIA) or Transparency Act (TA) but also on the assumption that opening government data is of ‘important and growing economic significance’ (Neelie K...
Conference Paper
Full-text available
Terms such as Network Society or Information Society have gained enormous importance within European policy work and the European Commission's aim to create and stabilise a European Union or European Community which is innovative and inclusive. Indeed many governments see their responsibility in ensuring the inclusion of the regions they represent...
Article
Full-text available
This article aims to explore and describe the attempt of the European Commission to establish a Community of Practice amongst European eGovernment practitioners through the ePractice.eu project. The focus of the European Commission's attempt lies hereby in the facilitation of eGovernment good practice exchange throughout Europe.

Network

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Projects

Projects (3)
Project
Recent studies on media change, communicative construction and mediatization have demonstrated that it is not simply the effect of particular media content or a single medium that change the world. It is rather the increasing establishment of technical communication media altogether that leads to a transformation. Accordingly, understanding the significance of media for the transformation of socio-cultural realities can only be achieved when capturing transmedial communicative interweaving – what we designate as “communicative figurations”. The aim of the research network of the Universities of Bremen and Hamburg is to support research on the re-figuration of different social domains in times of deep mediatization.
Archived project
Mobile Age (H2020, 36 months, 2016-2018) ensures the inclusion of seniors in digital public services thanks to the development of user-friendly mobile applications based on open government data. Thus, it supports their access to civic participation, their involvement in their communities, and helps them benefit from open government data and mobile technologies, such mobile applications will be tested at co-creation workshops held in four pilot sites in Europe, namely UK, Germany, Spain and Greece. http://www.mobile-age.eu/