Juliana Schroeder

University of California, Berkeley | UCB · Management of Organizations

Just as the telescope ushered in a new era of discovery by broadening astronomers’ sense of sight, digital technology has made it possible to examine human behavior with newfound precision and granularity. Studies of teams now take place in scalable virtual laboratories (Almaatouq et al., 2021); virtual avatars can replace human confederates (de Me...

In everyday life, people often have opportunities to improve others’ lives, whether offering well-intentioned advice or complimenting someone on a job well done. These are opportunities to provide “prosocial input” (information intended to benefit others), including feedback, advice, compliments, and expressions of gratitude. Despite widespread evi...

People sometimes avoid giving feedback to others even when it would help fix others' problems. For example, only 2.6% of individuals in a pilot field study provided feedback to a survey administrator who had food or lipstick on their face. Five experiments (N = 1,984) identify a possible reason for the lack of feedback: People underestimate how muc...

A person’s well-being depends heavily on forming and maintaining positive relationships, but people can be reluctant to connect in ways that would create or strengthen relationships. Emerging research suggests that miscalibrated social cognition may create psychological barriers to connecting with others more often. Specifically, people may underes...

Religious groups have survived for thousands of years despite drastic changes in society. One reason for their successful survival is the proliferation of group rituals (i.e. meaningful sequences of actions characterized by rigidity, formality, and repetition). We propose that rituals enhance religious group survival not only by signaling external...

The many benefits of finding meaning in work suggest the importance of identifying activities that increase job meaningfulness. The current paper identifies one such activity: engaging in rituals with workgroups. Five studies (N = 1,099) provide evidence that performing group rituals can enhance the meaningfulness of work, and that in turn this mea...

The COVID-19 pandemic and associated “Stay-Home” restrictions in the United States have disrupted employees’ lives. We leverage the change brought on by the Stay-Home restrictions to examine corresponding changes in employees’ commitment to their workgroup. Specifically, we advance and test a model predicting that the Stay-Home restrictions prevent...

From Catholics performing the sign of the cross since the 4th century to Americans reciting the Pledge of Allegiance since the 1890s, group rituals (i.e., predefined sequences of symbolic actions) have strikingly consistent features over time. Seven studies (N = 4,213) document the sacrosanct nature of rituals: Because group rituals symbolize sacre...

Consumers are widely adopting Artificially Intelligent Voice Assistants (AIVAs). AIVAs now handle many different everyday tasks and are also increasingly assisting consumers with purchasing decisions, making AIVAs a rich topic for marketing researchers. We develop a series of propositions regarding how consumer decision-making processes may change...

From Catholics performing the sign of the cross since the fourth century to Americans reciting the Pledge of Allegiance since the 1890s, group rituals (i.e., predefined sequences of symbolic actions) have strikingly consistent features over time. Seven studies (N = 4,213) document the sacrosanct nature of rituals: Because group rituals symbolize sa...

Achieving competency and autonomy in one's life—in other words, being efficacious—is a fundamental human need. A commonly endorsed strategy for building efficacy is summarized by a popular quote: “If it's your job to eat a frog, it's best to do it first thing.” The current paper tests this “eat-the-frog-first” strategy, examining whether completing...

Having close relationships with outgroup members is an especially powerful form of intergroup contact that can reduce prejudice. Rather than examine the consequences of forming close outgroup relationships, which has previously been studied as part of intergroup contact theory, we examine how outgroup relationships—relative to ingroup relationships...

People behave differently when at work than not at work; for example, they are less interested in making close friends and use more transactional language (networking vs. socializing). These examples hint at a broader phenomenon: that people engage in more objectification—treating people akin to objects—in work contexts than non work contexts. We p...

People believe that momentum is a force that accounts for success, but does the power of momentum reside mostly in performers’ minds? Field data from an Ultimate Frisbee tournament (N = 519) and six experiments (n = 2,533) examined the effects of experiencing psychological momentum on players’ beliefs about their performance as well as their actual...

We document a tendency to demean others' needs: believing that psychological needs-those requiring mental capacity, and hence more uniquely human (e.g., need for meaning and autonomy)-are relatively less important to others compared with physical needs-those shared with other biological agents, and hence more animalistic (e.g., need for food and sl...

When a person’s language appears to be political—such as being politically correct or incorrect—it can influence fundamental impressions of him or her. Political correctness is “using language or behavior to seem sensitive to others’ feelings, especially those others who seem socially disadvantaged.” One pilot study, 6 experiments, and 3 Supplement...

Throughout history, the experience of power has occurred within the context of human-human interactions. Such power can influence decision making through at least two primary mechanisms: (1) increased goal-orientation, and (2) increased activation of social role expectations. Importantly, new advances in artificial intelligence (AI) are creating th...

For hundreds of thousands of years, humans only communicated in person, but in just the past fifty years they have started also communicating online. Today, people communicate more online than offline. What does this shift mean for human social life? We identify four structural differences between online (versus offline) interaction: (1) fewer nonv...

Whether deciding how to distribute donations to online requesters or divide tutoring time among students, helpers must often determine how to allocate aid across multiple individuals in need. This paper investigates the psychology underlying helpers’ allocation strategies and tests preferences between two types of allocations: distribution (allocat...

Whether deciding how to distribute donations to online requesters or divide tutoring time among students, helpers must often determine how to allocate aid across multiple individuals in need. This paper investigates the psychology underlying helpers’ allocation strategies and tests preferences between two types of allocations: distribution (allocat...

We examine how a simple handshake—a gesture that often occurs at the outset of social interactions—can influence deal-making. Because handshakes are social rituals, they are imbued with meaning beyond their physical features. We propose that during mixed-motive interactions, a handshake is viewed as a signal of cooperative intent, increasing people...

Rituals are predefined sequences of actions characterized by rigidity and repetition. We propose that enacting ritualized actions can enhance subjective feelings of self-discipline, such that rituals can be harnessed to improve behavioral self-control. We test this hypothesis in 6 experiments. A field experiment showed that engaging in a pre-eating...

Traditionally, ritual has been studied from broad sociocultural perspectives, with little consideration of the psychological processes at play. Recently, however, psychologists have begun turning their attention to the study of ritual, uncovering the causal mechanisms driving this universal aspect of human behavior. With growing interest in the psy...

A person’s speech communicates his or her thoughts and feelings. We predicted that beyond conveying the contents of a person’s mind, a person’s speech also conveys mental capacity, such that hearing a person explain his or her beliefs makes the person seem more mentally capable—and therefore seem to possess more uniquely human mental traits—than re...

People often believe that they do more than their fair share of work. This tendency plays out across daily life, from married couples to workplace collaborations. While the inclination to “over-claim” credit is pervasive and has potentially serious consequences, little is known about the factors that make it more or less likely to occur. This artic...

Intimacy is often motivated by love, but sometimes it is merely functional. For example, disrobing and being touched at an airport security check serves the goal of catching a flight, not building a relationship. We propose that this functional intimacy induces discomfort, making people prefer greater social distance from their interaction partner....

How people choose to help each other can be just as important as how much people help. Help can come through relatively paternalistic or agentic aid. Paternalistic aid, such as banning certain foods to encourage weight loss or donating food to alleviate poverty, restricts recipients’ choices compared with agentic aid, such as providing calorie coun...

Traditionally, ritual has been studied from broad sociocultural perspectives, with little consideration of the psychological processes at play. Recently, however, psychologists have begun turning their attention to the study of ritual, uncovering the causal mechanisms driving this universal aspect of human behavior. With growing interest in the psy...

Treating a human mind like a machine is an essential component of dehumanization, whereas attributing a humanlike mind to a machine is an essential component of anthropomorphism. Here we tested how a cue closely connected to a person's actual mental experience-a humanlike voice-affects the likelihood of mistaking a person for a machine, or a machin...

Logically, group members cannot be responsible for more than 100% of the group’s output, yet claims of responsibility routinely sum to more than 100%. This “over-claiming” occurs partly because of egocentrism: People focus on their own contributions, as focal members of the group, more than on others’ contributions. Therefore, we predicted that ove...

Although much research examines how physicians perceive their patients, here we study how patients perceive physicians. We propose patients consider their physicians like personally emotionless “empty vessels”: The higher is individuals’ need for care, the less they value physicians’ traits related to their personal lives (e.g., self-focused emotio...

A person's mental capacities, such as intellect, cannot be observed directly and so are instead inferred from indirect cues. We predicted that a person's intellect would be conveyed most strongly through a cue closely tied to actual thinking: his or her voice. Hypothetical employers (Experiments 1-3b) and professional recruiters (Experiment 4) watc...

Reducing unethical behavior is an important goal for many organizations. Prior research demonstrates that social closeness – i.e., psychological or real social proximity to others – may reduce unethical behavior. Simply feeling close to others, using gestures to signal interpersonal closeness, belonging to a tight knit group, or being in a high den...

Logically, group members cannot be responsible for more than 100% of the group's output, yet claims of responsibility routinely sum to more than 100%. This "over-claiming" occurs partly because of egocentrism: People focus on their own contributions, as focal members of the group, more than on others' contributions. Therefore, we predicted that ove...

Seemingly subtle acts and feelings of negotiators, whether having a 5 minute pre-meeting together or offering a hand to shake prior to a negotiation, choosing to feel anger, or asking a simple question, can have a pronounced impact on negotiation motives. Some of these acts (pre-meeting and handshaking) may incite cooperative motives, whereas other...

Dehumanization, the denial of fundamentally human capacities to others, has contributed to largescale intergroup conflict and violence, ranging from the Holocaust, to American slavery, to Rwandan warfare between the Hutus and Tutsis. The type of dehumanization that emerges in these contexts typically stems from the motives to represent others activ...

One of the largest Middle East coexistence programs annually brings together Israeli and Palestinian teenagers for a 3-week camp in the United States. For 3 years, we longitudinally tracked how this intervention affected Israelis’ and Palestinians’ relationships with, and attitudes toward, each other. Specifically, we measured participants’ outgrou...

Connecting with others increases happiness, but strangers in close proximity routinely ignore each other. Why? Two reasons seem likely: Either solitude is a more positive experience than interacting with strangers, or people misunderstand the consequences of distant social connections. To examine the experience of connecting to strangers, we instru...

Building upon findings that self-uncertainty motivates attempts to restore certainty about the self, particularly in ways that highlight one’s distinctiveness from others (Rios, Wheeler, & Miller, 2012), we show that self-uncertainty, relative to uncertainty in general, increases creative generation among individualists. In Studies 1-3, high (but n...

Humans use subtle sources of information — like nonverbal behavior — to determine whether to act cooperatively or antagonistically when they negotiate. Handshakes are particularly consequential nonverbal gestures in negotiations because people feel comfortable initiating negotiations with them and believe they signal cooperation (Study 1). We show...

Rituals are ubiquitous. Across cultures, people use rituals pervasively, but we know very little about how rituals influence cognition and behavior. This symposium provides insight into the types of rituals people use, the benefits rituals confer on those who perform them, the mechanisms underlying the effects of rituals on behavior, and the manage...

Human beings have a sophisticated ability to reason about the minds of others, often referred to as using one's theory of mind or mentalizing. Just like any other cognitive ability, people engage in reasoning about other minds when it seems useful for achieving particular goals, but this ability remains disengaged otherwise. We suggest that underst...