Juhani Anttila

International Academy for Quality

The world is changing continuously according to technological and societal megatrends, with the consequence that we cannot implement quality in today's complicated situations purely by administrative and technical means. This situation demands creativity and a scientific foundation in the quality profession. Application area of quality should also...

Information security is vital for all living organisms, people, organizations and society as a whole, since information security is the basis of all life activities. The ambiguity of understanding the terms “information” and “security” leads to the need to clarify the conceptual apparatus on the problem of ensuring information security. The article...

Sustainability as an Aspect of Societal Quality

The concepts of quality management and quality management system are established in the international ISO 9000 standards. Quality management is an organizational management issue. However, for many years the primary interest has been in quality assurance, which is only the part of quality management that is related to requirements for achieving con...

The rapid emergence of versatile new technologies strongly influences the big changes in contemporary society. In this context, people have an important position and role to play as individuals and members of various organizations. This development provides opportunities for well-being but also means big challenges to the existing occupations and w...

International management standards can provide organizations with challenging opportunities only if they understand the intended aims and features of those standards and apply them creatively and integrated into their business management. For that to happen, the business leaders of the organizations play the key role. For this subject, this discurs...

The purpose of this white paper is to discuss some of the major challenges that Higher Education is facing across the world. It is the fifth paper in a series of thoughts collected, organized, and promoted by the Quality in Education Think Tank (QiETT) of the International Academy for Quality (IAQ).

An organization can reap significant benefits from generic international management standards if one understands the nature of those standards and applies them creatively and integrated with business management. In this case, the leaders of the organization play a key role. This article considers the subject in all kinds of organizations and focuse...

The professional quality approach has proven beneficial in all types of businesses and organizations. The field of education is no exception. However, many cases demonstrate that quality measures have not lived up to promises or cannot be considered satisfactory, and have even led to strong criticism. The essential question is not what to do but ho...

The United Nations' Agenda 2030 for sustainable development is the action plan with the ambitious goals and targets for transforming our world. According to UNESCO, education for everybody is at the heart of the sustainable development, and quality of the education is imperative. Sustainability and sustainable development are ambiguous concepts, an...

The United Nations' Agenda 2030 for sustainable development is the action plan with the ambitious goals and targets for transforming our world. According to UNESCO, education for everybody is at the heart of the sustainable development, and quality of the education is imperative. Sustainability and sustainable development are ambiguous concepts, an...

ABSTRACT In this article, sustainability is considered as a subset of quality and as a challenging target area to innovations for the quality of society. Quality and innovation are conceptually age-old issues and significant business factors today. They represent two distinct professional disciplines, which have a lot of meaningful connections. Ho...

The universities have a diverse influence on the development of the society. Today this also includes countless smart city and community initiatives all over the world. These cases bring together city planning, industry, universities and citizens to improve the urban life of individuals and organisations with the integrated use of versatile informa...

The United Nations' Agenda 2030 for sustainable development is the action plan with the ambitious goals and targets for transforming our world. According to UNESCO, education for everybody is at the heart of the sustainable development, and quality of the education is imperative. Sustainability and sustainable development are ambiguous concepts, an...

High quality is organizations’ competitive advantage. It is beneficial to base this on professional approach, and basic concepts and definitions with scientific foundation. The necessary main concepts consist of quality, quality management, quality improvement and quality assurance. Organizations' top management is responsible of the quality manage...

Information security management needs to be considered from the perspective of individuals, organizations and the society as a whole. The current situation is not satisfactory with regard to the concepts or practices and is becoming more challenging in the future. Further research and development of the managerial methodologies and practices are ne...

Purpose The purpose of this study is to challenge bridging the gap between the problems of the existing quality profession and the existing and emerging challenges of quality with regard to people, organizations and societies, hence broadening the traditional coverage of quality from the organizations to these three hierarchial societal levels. De...

Universities have had a diverse influence on the development of the society as a whole and also today on the smart city and community projects. Successful collaboration with the many different involved societal parties, however, sets requirements forquality in all of the main activity sectors of the universities including higher education, research...

We have recognised significant problems in understanding and applying the standard ISO 9001:2015. In this general review article, we expound that this situation originates from the standardisation process and its managerial drawbacks. Our research provides insight into the problematic aspects in the standard. The research is based on analysing the...

This article presents aspects for realizing quality management approaches in university environment covering composite activities of education, research and collaboration with other organizations of the society. The aim is at excellence in universities' performance through applying recognized professional quality management principles and practices...

Автор рассматривает различия оценки образовательной деятельности и оценки результатов обучения. Сформулированы рекомендации для последовательного оценивания качества образования и обучения. Ключевые слова: образование, обучение, оценка качества обучения, оценка образовательной деятельности The author examines the differences assess educational acti...

In this report we provide in the conceptually consistent way and with the sound theoretical foundation insight into the key questions of quality in the context of individuals' lifelong learning and developing the performance of the society. We consider learning of individuals, organizations and the society as a whole, but emphasis is in the human a...

Quality education is the main driver for the lifelong learning of people and the development of the organizations and society. Accordingly, also UNESCO’’s global vision for education towards 2030 is endeavoring to ‘‘ensure inclusive and equitable quality education and promote lifelong learning opportunities for all’’. From the quality point of view...

Quality education is the main driver for the lifelong learning of people and the development of the organizations and society. Accordingly, also UNESCO's global vision for education towards 2030 is endeavoring to 'ensure inclusive and equitable quality education and promote lifelong learning opportunities for all'. From the quality point of view, t...

Quality education is the main driver for the lifelong learning of people and the development of the organizations and society. Accordingly, also UNESCO's global vision for education towards 2030 is endeavoring to ‘ensure inclusive and equitable quality education and promote lifelong learning opportunities for all'. From the quality point of view...

http://www.szko.si/revija-kakovost/3

Quality and innovation are significant and necessary business factors in all kinds of organizations. However, they often are considered as separate fields of knowledge, and relations between them in the organizations’ business context are at least vague. Quite typically quality professionals are not much aware of the innovation phenomena, and neith...

Professional quality approach has proven beneficial in all areas of our societies. Education should not be any exception. However, many cases demonstrate that performed quality measures do not deliver promises or are unsatisfactory, or even lead to criticism or skepticism. In order to avoid ambiguity, we refer to the professional basics of quality...

Individual people are the key actors in all societies directly or indirectly through different organizations and institutions. Lifelong learning of people and its influence on the development of the societies are considered in this paper particularly from the quality point of view. In this context, we also refer to inventing, which is the cognate p...

Laatu on ikivanha ja samalla hyvin arkinen ja myös filosofinen aihe. Tässä kirjoituksessa tarkastellaan itse laatukäsitteen olemusta ja sen historiallista taustaa sekä merkitystä tämän päivän arkikielessä ja liike-elämässä. Samalla saadaan vahvistetuksi laatukäsitteen standardisoidun määritelmän teoreettista (ontologista) perustaa ja selvitetyksi s...

The author examines the differences assess educational activities and learning outcomes. Recommendations for the consistent evaluation of the quality of education and training.

Сообщество может быть небольшим, может представлять собой один многочисленный народ или же соответствовать размерам целой страны, мо- жет быть региональным или глобальным и цельным, а может состоять из вы- ходцев многих районов. Члены такого сообщества – независимые, но влияющие друг на друга активные участники процесса; у них есть их соб- ственные...

A society may be a local, nation- or country-wide, regional, or global entirety, or an issue-specific group of people. Members of this community are independent but interactive actors; they have distinct identities and development status, and consist of citizens, visitors, institutions, private companies, and organizations of public civil service a...

Individual people are the key actors in all societies directly or indirectly through different organizations and institutions. Lifelong learning of people and its influence on the development of the societies are considered in this paper particularly from the quality point of view. In this context, we also refer to inventing, which is the cognate p...

Individual people are the key actors in all societies directly or indirectly through different organizations and institutions. Lifelong learning of people and its influence on the development of the societies are considered in this paper particularly from the quality point of view. In this context, we also refer to inventing, which is the cognate p...

Professional quality approach has proven beneficial in all areas of our societies. Education should not be any exception. However, many cases demonstrate that performed quality measures do not deliver promises or are unsatisfactory, or even lead to criticism or skepticism. In order to avoid ambiguity, we refer to the professional basics of quality...

Professional quality approach has proven beneficial in all areas of our societies. Education should not be any exception. However, many cases demonstrate that performed quality measures do not deliver promises or are unsatisfactory, or even lead to criticism or skepticism. In order to avoid ambiguity, we refer to the professional basics of quality...

Laatuakateemikko Juhani Anttila (JA) ja dipl.ins. Jorma Vakkuri (JV) keskustelevat laadun merkityksestä yhteiskunnassa erityisesti hyvinvointiyhteiskunnan elinkelpoisuuden kannalta.

Business systems consist of interrelated processes and business structures. Performance of the processes is of the greatest strategic and operational importance in affecting organisations' business results, competitiveness, and sustained success. This paper presents a holistic approach to business processes and their management, and aims at reactin...

Business systems consist of interrelated processes and business structures. Performance of the processes is of the greatest strategic and operational importance in affecting organizations’ business results, competitiveness, and sustained success. Process management concepts are discussed in a business minded way, and a holistic approach to business...

Organizational business systems consist of interrelated business processes and organizational structures. Performance of the processes is of the greatest strategic and operational importance in affecting organizations’ business results, competitiveness, and sustained success. This paper presents a holistic approach to business processes and their m...

Business leaders shall have responsibility for and cope with all managerial branches of knowledge, "disciplines", required in their business and used within the business processes. Disciplines and their business integration in a multifaceted organizational environment are considered here from both the practical viewpoints and theoretical foundation...

Managing an organization requires at present an extensive combination of knowledge and skills. Also highly specialized disciplines are needed when organizations aim at quality innovation for resulting in inclusive growth. Business integration implies that professional practices of those disciplines are seamlessly embedded within an organization's b...

Business environments and whole societies have changed radically during the recent years. This has resulted a gap of relevance between the prevailing quality management approaches and the practical business realities. Quality profession is in a modern crisis due to the change from the certainty and predictability to the situation of uncertainty and...

Organizations' central business networks consist of different kinds of stakeholders. Also the broader networks of regional or global operators and business clusters should be taken into account in the business of an individual organization. Even competitors are members of these networks. People of organizations operate in networks internally and ar...

This paper deals with challenges of the Information Security (IS) and Information Security Management (ISM) standards and their beneficial use in organizations. Emphasis is in the standardization within the committee ISO/IEC JTC1/SC27 and in its management standardization. It is also considered ISM standards' complicated links with many other manag...

Kako na inovativen način uporabiti standarde kakovosti za dosego odličnosti poslovanja in trajnostni uspeh?

Information security is a comprehensive and specialized discipline and related to many different topics of business and science. In this framework, this paper focuses on the role and behavior of business leaders in the hectic modern business environments in realizing and practicing business-related information security management. One of the most o...

This article deals with two managerial frameworks, the PDCA Model and the Process Management Model, which are basic elements in the international standardization of information security management. Both models were originally developed to support the quality of overall business management in any type of organization, and entered information securit...

New technology has continuously changed the face of computing, and each change has involved an improvement in computer architecture and information processing. There are strong indications that the next paradigm shift in information technology will be kicked off by tiny radio frequency identification (RFID) tags. These lowly devices are being usher...

Information security management is becoming an increasingly important concern in nowadays business cooperation. Information security issues, however, have a surprisingly dualistic nature: almost everyone seems to be somehow familiar with them, but very few have a deeper understanding. Due to its multifaceted nature, information security should not...

Conceptual foundation for collaborative knowledge-intensive work is considered in this paper. Also a state-of-the-art realization of knowledge work environment is described in details of applied tools and technology, and practical experiences of using the solution in business management applications are reported. Purpose of the described approach i...

Focusing on security education, this paper describes an e-learning environment that has been constructed to increase information security awareness among employees of a Finnish telecommunications company that is a commercial provider of public services. The design principles based on making the components of the system as simple as possible to prod...

For senior executives, information security is a basic requirement for business success. Yet, despite being well-motivated, top managers often have only a superficial understanding of information security, which may lead them to make decisions that are not conducive to raising the organization's security level. Enhancing information security awaren...

Organization's quality management system means qua lity of management that is carried out in a systematic way and covers the whole organization. Managerial levels include the whole organization (a corporation or a business community as a whole), its business units or functions, business processes, and individuals and teams. Leadership emphasizes ma...

New technology has continuously changed the face of computing, and each change has involved an improvement in computer architecture and information processing. There are strong indications that the next paradigm shift in information technology will be kicked off by tiny radio frequency identification (RFID) tags. These lowly devices are being usher...

In order to better understand the information security performance in products, processes, technical systems or organizations as a whole, and to plan, control, and improve it, security engineers, system developers and business managers must be able to get early feedback information from the achieved security situation. Systematic security metrics p...

A lot of projects all over the world have been realized for improving quality in cities or other kinds of local geographical territories initiated and controlled mainly by the respective authorities. Normally they have applied traditional quality approaches originally developed for companies or organizations. However, the regional conditions are es...

Information is a basic building block of our modern society and needs to be protected. This work approaches the question of information security from the viewpoint of business management. Information security is not a separate entity, isolated from other business practices: rather, it constitutes an integral part of the modern business management s...

Information security in any enterprise is achieved effectively and efficiently through a systematic Information Security Management (ISM) that is in line with the company's business objectives. However, often information security practices have been implemented as distinct of business and by information security professionals. This is not any natur...

Product and its quality are clarified in this paper at first conceptually. After a clear general understanding of product-concept and a product’s inherent characteristics, satisfaction of users (customers) and the other interested parties is considered. This general insight is applied to the software industry’s business needs where the products are...

If you use the ISO 9000 family to gain certification solely to satisfy a customer requirement, then read no further – this chapter is not for you. In the 2000 edition of the ISO 9000 standards, you will already through the other chapters of this book be aware of the requirements of the ISO 9001:2000; less known is the fact that ISO 9004:2000 has ad...

If you use the ISO 9000 family to gain certification solely to satisfy a customer requirement, then read no further – this chapter is not for you. In the 2000 edition of the ISO 9000 standards, you will already through the other chapters of this book be aware of the requirements of the ISO 9001:2000; less known is the fact that ISO 9004:2000 has ad...

Quality is the most important business factor for organizations' performance and competitiveness. This is valid also in e-business environments. Quality is particularly related to an organization's products. However, its attainment applies to both internal business management and leadership and also external customer, supplier and partner relations...

Standards drive innovation. Believe it or not.

There is a lot of criticism and even cynicism against the application of the ISO 9000 standards. This is mainly based on intentional or accidental misunderstanding of the objectives, nature, structure, and substance of the standards. Hovever ISO 9000 standards can be very well used as a management tool for the innovative development of any organiza...

Over the past 10 years Sonera Ltd has gone through major change as a result of deregulation and denationalisation of the Finnish telecommunications market. In order to compete successfully in the open market the company realised it had to learn new strategic focus and to become more customer-oriented and quality-aware. This led to its implementatio...

Total information security management in a company - or in any organization whatsoever - is composed of Information Security Management (ISM) in line with the company’s business objectives and of Information Security Assurance (ISA) aimed to create confidence in external parties, customers, authorities, etc. A difficulty in practical company cases...

Quality auditing is a very essential and important activity in quality applications based on ISO 9000 standards. The most important reference for quality auditing is ISO 10011 standard. However, very often in practical cases this methodology is misunderstood and applied very inefficiently.

Proceedings of the EOQ'93 World quality congress, Three Volumes 969 pages

The systematic approach to quality management and assurance is not yet fully appreciated or understood by senior management, although the international series of ISO 9000 standards for total quality management have attained a wide definitive acceptance. The ISO 9000 standards are applicable in all kinds of organization, and they comprehensively cov...

In practical projects, questions of quality and dependability should be approached in a systematic manner. The basis of the acceptance procedure for telecommunications systems is the certification program, but, in addition, a dependability program is also useful as a practical tool, whereby the dependability aspects of a particular purchasing proje...

In Finland, work has traditionally focused on concrete objectives. In knowledge work, the outcomes are very often abstract in form – research results, plans, and software applications - and thus deviate from what is expected in traditional production. One wholly singular form of knowledge work is management. The early 1990s taught us that merely pr...

Forsenior executives, information security isa basic requirement forbusiness success. Yet,despite being well-motivated, topmanagers often haveonly a superficial understanding ofinformation security, whichmayleadthemtomakedecisions that arenot conducive toraising theorganization's security level. Enhancing information security awareness amongall emp...

Olemme hiljattain olleet pitkillä mat-koillamme Idän vanhoissa ja nykyään nopeasti kehittyvissä maissa, Kiinassa, Etelä-Koreassa ja Intiassa. Onko näistä maista jotain opittavaa kiireen suhteen? Voiko globalisaatiota olla näinkin? Jos edellä kuvattu liittyisi jonkun yrittä-jän päivän työnkuvaan, se olisi helpompi ymmärtää. Mutta kun se tapahtuu joh...

Virhe. Kirjanmerkkiä ei ole määritetty. , www.QualityIntegration.net Strategiset verkostot on tässä rajattu sellaisiin minkä tahansa organisaation toiminnallisiin ratkaisuihin, joissa merkittävästi hyödynnetään nykyaikaisia tieto-ja tietoliikenneteknisiä (ICT) mahdollisuuksia, eri-tyisesti perustuen Internet-yhteyskäytäntöön (IP -Internet Protocol)...

To understand the genuine needs of information security education, we must first analyze the present situation including organizational needs, business and societal environments and the technology used as well as the changes that are taking place. Particular attention should be paid to the conditions of the new economy, e.g., e-business and e-comme...