Judith Broady-Preston

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• BA (Hons) MA PhD MCLIP FHEA
• Professor Emerita at Aberystwyth University

In an historic referendum held June 23, 2016, to determine whether the United Kingdom (U.K.) should leave or remain as members of the European Union (EU), the British people voted 52% in favor of the U.K. withdrawing from its membership in the EU. As a plebiscite, arguably the result has validity as the proportion of those eligible to vote was high...

This paper presents research approaches for investigating the development of university libraries into learning organisations, using Thailand as a case study. Whilst the concept of the learning organisation has been in existence since 1970s, it remains problematic. Current debate centres on the lack of an agreed definition of the concept coupled w...

An editorial introducing Part One of a special issue of the journal devoted to papers which analyse contemporary research methodologies, models and methods of relevance to the information profession and the LIS discipline. The papers in 2017-2018 originate from research teams working in Australia, Canada, New Zealand, Thailand and the USA as well a...

Report outlining the conclusions and recommendations of a public consultation undertaken by Sian Shakespear Associates on behalf of Gwynedd Council on its Consultation document during Spring/Summer 2015 in response to an invitation to tender entailing an independent expert reveiw of Gwynedd Library Service.

In October 1964, 12 postgraduate students were enrolled onto a new course designed and delivered by five staff, who were also beginning the process of planning a brand new campus and recruiting more staff to develop the discipline further. Their mission did not relate solely to developing the discipline in and for Wales and the UK as a whole, but s...

Purpose – The purpose of this paper is to review the literature on organisational cultural change and problems in its implementation, focussing on the case of building a learning organisation (LO) within university library context. Design/methodology/approach – Key literature published within Library and Information Science, Business and Managemen...

Purpose – The purpose of this paper is to examine a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library services. With the increasing use of volunteers to deliver library and information services in all sectors, managers need to assess their effectiveness and evaluat...

Contract law co-exists with copyright law in the publishing world often blurring the lines between authors and publishers in the dissemination of scholarly research. Technology has further obscured the traditional publishing model creating complications for academics as uncertainties about access to their published research arise. The goal of autho...

Examined in this paper are a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library services. With the increasing use of volunteers to deliver library and information services in all sectors, managers need to assess their effectiveness and evaluate the impact of their u...

Purpose The purpose of this paper is to report results of a research project which investigated how two UK National libraries categorise their core business purpose together with an assessment of the role and relevance of additional (or value‐added) services in their strategic thinking, future planning and performance measurement. Design/methodolo...

Purpose This paper seeks to analyse the results of a case study conducted in 2008/2009 investigating workplace stress in a further education college library service. Design/methodology/approach Results from questionnaires and a series of semi‐structured interviews held with library staff are analysed and discussed in the paper. Findings Librarian...

Purpose – The purpose of this paper is to explore the role and relevance of external standards in demonstrating the value and impact of academic library services to their stakeholders. Design/methodology/approach – Two UK standards, Charter Mark and Customer Service Excellence, are evaluated via an exploratory case study, employing multiple data co...

This paper explores issues in relation to the contribution and importance of mandatory continuing professional development (CPD) in re-energizing and motivating the information profession. Set within the context of developing our understanding of the concept of ‘professionalism’ for the contemporary information profession, the mandatory schemes off...

Purpose – This paper aims to put forward a “balanced palette” approach using balanced scorecard principles to evaluate the multiple elements of behaviour and process identified in a recent conceptual model developed by Foster and Ferguson‐Boucher at Aberystwyth University. Design/methodology/approach – Building on Foster and Ferguson‐Boucher's con...

This paper explores issues in relation to the contribution and importance of mandatory continuing professional development (CPD) in re-energising and motivating the information profession. Set within the context of developing our understanding of the concept of 'professionalism' for the contemporary information profession, the mandatory schemes off...

Purpose The purpose of this paper is to review the contemporary theories of professionalism, together with an assessment of the complex factors resulting in a fundamental re‐examination of the nature and role of the information profession (IP) in contemporary society. Design/methodology/approach A combination of strong structuration and social ide...

The purpose of this paper is to explore qualitative methodologies appropriate to a research project investigating the boundaries and scope of the information profession, with specific reference to the skills/knowledge base and concepts of 'professionalism'. Reviewed here are social theory frameworks, focusing particularly on Structuration theory.

Purpose – The purpose of this paper is to explore qualitative methodologies appropriate to a research project investigating the boundaries and scope of the information profession, with specific reference to the skills/knowledge base and concepts of “professionalism”. Design/methodology/approach – Reviewed and critically evaluated here are social th...

Purpose The purpose of this paper is to explore concepts of professional education, development and training within the context of a changing information landscape Design/methodology/approach The paper analyses selected literature, including governmental and professional body reports, focusing particularly on the implications of these for the cont...

The paper reviews the drivers for change in education and learning behaviour for the library and information studies profession as viewed from the perspective of one education provider, the University of Wales, Aberystwyth. Strategies for e-learning, the contemporary employability agenda in the profession, together with an assessment of the impact...

H. K. Achleitner and A. Dimchev (eds.): Papers from the 6th International Conference, held in Sofia, Bulgaria, 8-10 November 2006

Purpose The purpose of this paper is to analyse the results of two surveys conducted at the University of Malta Library, 2003‐20044 and Lanchester Library, University of Coventry, 2005‐2006. Relationships between library staff and their customers are explored using a customer relationships management (CRM) framework. Design/methodology/approach Fo...

Purpose The purpose of this research is to analyse the results of a survey conducted in 2003/2004 with regard to the relationship between the University of Malta Library and its customers. Changes to service delivery subsequent to the survey are outlined. Design/methodology/approach Results from a series of focus groups, held with library staff an...

Purpose – The purpose of this paper is to evaluate the role, purpose and effectiveness of CILIP in the UK. Design/methodology/approach – The paper provides a review of key issues in relation to the library and information profession in the UK based on available documentary evidence. Findings – The paper establishes an evaluative framework for ass...

Broady-Preston, J. and Pugh, L. (2005). The search for a beetle? Thoughts on a philosophical framework of knowledge management. Conference Proceedings Philosophy of Management 05, St Anne's College, Oxford, 6-10 July 2005. CD-Rom. (ed Nigel Laurie). East Oxted: Reason in Practice. RAE2008

Information Research, a journal listed in the Directory of Open Access Journals, began publishing in 1995. Based on an analysis of hits on the journal Website, the Information Research Reader assembled 15 of the most popular papers published in Information Research from 1995 to 2005, out of more than 100 papers. For this volume, editors Maceviute a...

This paper reports the results of a research project undertaken in 2002, examining the degree to which organisations use information to create business value in a sample of law firms in the City of London. A range of small, medium and large firms were surveyed and managers with strategic responsibility for information flow were interviewed. Results...

Reviews the concept of internal marketing, discussing the view that employees need to feel engaged with the organization before they can provide excellent service to customers. States that internal marketing should encompass human resource management policies, particularly those that aim to attract, select, train, evaluate and reward employees. Rep...

The programme of Subject Reviews commissioned by the Higher Education Funding Council for England (HEFCE), and organised by the Quality Assurance Agency (QAA) in 2000-2001, is reviewed in this paper. The Subject Review process, which sought to assess the quality of higher education in England and Northern Ireland in individual subject disciplines,...

Reviews the literature which discusses the link between service quality and service delivery, and the recognition that employees are a critical factor in determining the success of the service exchange and customer satisfaction. Reports a study of a sample of public librarians in London using semi-structured questionnaires, unobtrusive observation,...

Recent rapid changes in the LIS profession have forced realignment of organisational structures. Professional staff are no longer guaranteed opportunities for advancement, and the rate at which career plateaux are attained within LIS is accelerating. LIS professionals must, therefore, be proactive in seeking out continuing professional development....

In the current turbulent business environment, quality information is required to ensure that companies achieve competitive advantage by using such information to make decisions more rapidly than their rivals. Scorecard models are employed increasingly to translate the mission and strategy of a company into a comprehensive set of performance measur...

Examines the relationship between the library service and the local community in Northern Ireland, using Portadown as a case study. A review of the literature explores complex links between the concepts of social disadvantage and political division and violence, as the library service must function within a community where deep divisions exist. Lib...

Examines the concept of the street corner university, and assesses the political, social and marketing implications of such a concept being adopted as a vision for the UK public library service. Current views regarding the provision of public library services are explored from the perspectives of Government and the profession. Issues regarding equi...

This paper reviews some of the current issues with regard to demonstrating quality of service provision in academic libraries. The need to discover an effective means of measuring the impact of library services on the academic community is identified and discussed. Research into organisational effectiveness is reviewed, to assess its applicability...

Reports results of a British Library Research and Innovation Centre funded questionnaire and interview survey project to investigate the role of information and its relationship with strategy formulation in the UK banking sector. The choice of focus was due to the acceptance of information as playing a pivotal role in retail banking, not only in te...

Traditionally, rational models of decision-making assume perfect information is available to the manager. In reality, the paradox of rationality is that full information relates only to the past; choices for the future must be of limited rationality as the future contains both risk and uncertainty. An analysis of rationality and uncertainty in rela...

Final report for a British Library Research and Innovation Centre funded project, RIC/G/455. Available from the British Thesis Service, British Library Document Supply Centre, Boston Spa, Wetherby, West Yorkshire LS23 7BQ, UK.

The effective management of change is a crucial issue for academic libraries in the 1990s and beyond, as change is impinging on every aspect of their work. Through a consideration of aspects of organisational theory, changes in academic libraries, and human resource management, this paper demonstrates the pressing need for attention to change and i...

This paper discusses the pressing need for British Council libraries and information services in Italy to respond positively to British and international forces for change. Social, economic, cultural, and technological developments over the past 20 years mean that lending libraries are no longer an appropriate or effective model for the British Cou...

In the expanding retail banking sector of the 1990s, companies have to become increasingly customer-focused. Due to intense competition and the rapidity of change in the external environment, strategic planning in the industry has had to focus more directly on the customer, resulting in a ‘bottom-up’ approach to strategy formulation.Thus, marketing...

This paper is based on the results of the initial stage of a British Library Research and Innovation Centre funded project which investigates the role of information in the strategic management process in UK retail banking. The results presented are based on questionnaires and interviews conducted with senior managers responsible for strategic plan...

The effective management of change is a crucial issue for academic libraries in the 1990s and beyond, as change is impinging on every aspect of their work. Through a consideration of aspects of organisational theory, changes in academic libraries, and human resource management, this paper demonstrates the pressing need for attention to change and i...

Résumé Cet article passe en revue les forces conductrices du changement actuel en enseignement et en apprentissage, dans le monde des études en bibliothéconomie et en sciences de l'information (LIS); et cela, selon le point de vue de l'Université du Pays de Galles d'Aberyswyth. Les sujets suivants seront abordés de manière critique : les stratégies...

Develops an earlier discussion in which the authors argued that the public library service fails in a number of ways to provide an effective service to the full-time employed. Suggests the characteristics of an effective service for such a market segment using the marketing mix framework. The methods examined concentrate on distribution systems whi...

Although traditionally costing is an activity which information professionals have not needed to undertake, increasing emphasis on demonstrating value for money in service provision has led to a growing awareness of the need to cost service activity. Discusses the basics of costing library activities, noting types of costs (direct costs and indirec...

Public library service to the full-time employed is a topic which is sparsely covered in the library and information science literature of the UK. The full-time employed are one of the largest segments in the public library market and, as failure to provide an effective service to this client group is a direct contravention of the statutory duty of...

Although traditionally costing is an activity which information professionals have not needed to undertake, increasing emphasis on demonstrating value for money in service provision has led to a growing awareness of the need to cost service activity. Discusses the basics of costing library activities, noting types of costs (direct costs and indirec...

This paper is based on a literature review and small-scale empirical study, investigating the role of external informa tion in the strategic management of UK retail banks. The highly competitive nature of the banking world makes it necessary for institutions to gain an understanding of their environment, and thus the way in which they organise and...

Research funded by College Research Fund grant.

This paper considers the conceptual problems of information and knowledge within the context of twentieth- century economic theories. Whilst information as a commod ity and as a concept may be too complex to be articulated within neo-classical economic models, such models still provide the framework within which economic arguments are conducted. Of...

A key area affecting library management is the effective and efficient management and development of information systems. The concept of an information systems development methodology (ISDM) is a management approach that has been virtually ignored in the context of library management. Provides a critique of the literature relating to ISDMs with a v...

Outlines the key macroeconomic factors influencing British and German university libraries, and critically analyzes threats and opportunities arising from the changing environment in both countries. The political changes in Britain and Germany have resulted in reduced funds for libraries in both countries but, whereas in Britain the declining econo...

Commissioned paper for the first issue of a new journal.

The period since 1972 has seen major changes in the administration of local government. During the same time central government has become increasingly concerned about the financing and control of local authority expenditure. The authors argue that while central governments have always sought to control local government expenditure a major shift in...

Paper presented at the Conference on Information Literacy "Biblioteche e Formazione", Milano 15-16 marzo 2007, Round table "Competencies and curriculum for information literacy".