Josina Vink

Josina Vink
Oslo School of Architecture and Design (AHO) · Department of Design

Doctor of Business Administration

About

37
Publications
29,792
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414
Citations
Introduction
Josina Vink is Associate Professor in the Institute of Design at the Oslo School of Architecture and Design (AHO) in Norway. Josina's research explores how people shape social structures, particularly to transform systems of health and care. Areas of interest include: design theory, social design, service design, service research, service ecosystems, institutional theory, systems thinking and reflexivity.

Publications

Publications (37)
Conference Paper
Full-text available
As design shifts from designing objects to designing for social transformation, there is an increasing need to address political dimensions within the design process. This paper explores those dimensions by drawing insights from the field of Science and Technology Studies. In doing so, we bring forward issues of ontological politics within social d...
Article
Full-text available
Within the discourse connecting design and innovation, there has been a growing emphasis on the importance of cognitive processes in relation to design methods. However, the over-emphasis on cognition fails to clearly identify the triggers of change necessary for service innovation. In response, this article draws on classic American pragmatism and...
Article
Full-text available
Purpose: The purpose of this paper is to analyze how service design practices reshape mental models to enable innovation. Mental models are actors’ assumptions and beliefs that guide their behavior and interpretation of their environment. Approach: This paper offers a conceptual framework for innovation in service ecosystems through service design...
Thesis
Full-text available
This thesis explores and advances the evolving understanding of service design in service research. The study problematizes the prevailing view of service design as the design of service offerings to improve customer experiences. My work shows that this popular narrative does not adequately account for the situated struggles of actors when doing se...
Article
Full-text available
While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term implementation reveal a reductionist view of service design that ignores the institutional arrangements and other interdependencies that influence design efforts withi...
Article
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Despite growing interest in participatory approaches to healthcare design, the integration of people's lived experience—direct , first-hand understanding of a certain condition, situation, or identity—remains a key challenge to meaningful participation. Through an interview study with 23 patients, designers, family caregivers, and healthcare profes...
Chapter
Full-text available
Both service design and service innovation scholars are embracing a more systemic understanding of the outcomes and processes underpinning design and innovation in the service context. This chapter provides an overview of this ongoing “systems turn” and shows how service design and service innovation discourses are converging toward informing a com...
Article
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Designing within complex service systems implies navigating across a plurality of norms and beliefs that multiple stakeholder groups uphold, designers included. Transformational processes may be challenged by minimum, moderate, or extensive conflict depending on the centrality or compatibility of competing logics. This article reflects on how the c...
Article
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Classical pragmatism, particularly the work of John Dewey, has been foundational to the development of design as a discipline, although rarely directly acknowledged within the literature on design (Dixon 6–7). Recognizing the ways in which the dominant design paradigm reproduces coloniality and modernity (Akama et al. 60–62), I argue that going bac...
Chapter
Full-text available
Within health care, there are a plurality of varying, sometimes conflicting, logics at play that unconsciously shape people’s actions and decisions. When doing service design in health care, there is a need for a greater understanding of the often taken for granted logics that enable and constrain value cocreation. Without this understanding, there...
Article
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Stories create pathways from the past to the future. How are the stories of service design practice being told? What futures are they creating? Many service design narratives in public and academic discourse are dominated by concepts that refer to “mainstream” service design knowledge. Those who diverge from this mainstream—including service design...
Article
Full-text available
Historically, social structures such as norms, rules, roles, and beliefs have represented externalities in service design. However, a view of service as a multi-actor value cocreation process, guided by institutionalized social structures, brings them to the fore as central service design materials. With the current article, we seek to extend under...
Conference Paper
Full-text available
Despite growing interest in participatory approaches to healthcare design, the integration of people’s lived experience — direct, first-hand understanding of a certain condition, situation, or identity — remains a key challenge to meaningful participation. This research seeks to investigate the multifaceted elements involved in leveraging lived exp...
Article
Full-text available
The transformative potential of service design rests on its ability to enable people to intentionally shape institutionalized social structures. To avoid simply reproducing social structures unconsciously, people need reflexivity—an awareness of existing social structures. Scholars suggest that the use of service design methods can enhance people’s...
Conference Paper
Full-text available
Scholars have recently called out how design is complicit in ontological occupation, where one reality makes other realities non-existent. The perpetuation of ontological occupation is a particular risk when designing for scale in healthcare, as Western healthcare is a recognized carrier of modern universalist practices that threaten local ways of...
Article
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Given the growing interest in systemic design, there is a demand for designerly approaches that can aid practitioners in catalyzing social systems change. The purpose of this research is to develop an initial portfolio of designerly approaches that acknowledges social structures as a key leverage point for influencing social systems. This article p...
Chapter
Full-text available
Service-dominant (S-D) logic, a service-centered orientation that reframes the purpose and process of economic exchange, has developed over the last 15 years into a meta-theoretical framework that advances a systemic understanding of value co-creation. This chapter traces the evolution of S-D logic, summarizes its core ideas and compares it with ot...
Article
Purpose Service scholars are finding that institutions – enduring social structures, such as rules, norms, beliefs – are increasingly important in theorizing on service-related phenomena. The purpose of this paper is to advance the use of institutional theory in service research by synthesizing the key insights from institutional theory that have b...
Article
Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater synergetic effects to advance wellbeing and drive social impact. Design/methodology/approach This research provides an interdisciplinary review and synthesis...
Conference Paper
Full-text available
With growing interest in systemic design, there is a demand for designerly approaches that can aid practitioners in catalysing intentional social systems change. As social structures have been recognized as a critical leverage point for systems change, this paper conducts an exploratory analysis of how designerly approaches can be developed to inte...
Article
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Healthcare is facing complex challenges that demand profound service system innovation. Service design offers an opportunity to move beyond explanatory research and take an action-oriented approach that combines research rigor with relevance to foster innovation in healthcare. We present three research projects that illustrate different ways servic...
Article
Full-text available
There is growing interest in service design to support transformation in mental healthcare. Early research in this area has shown some promising results, but has also revealed the contentious nature of this work. A better understanding of the complexity of design in mental health is needed to support the development of approaches that are appropria...
Chapter
Increasingly, healthcare systems around the globe are looking to transition toward person-centered models of care. However, how to effectively support this complex transition is not clear. Here we forward service design as a key driver to aid in catalyzing this transformation. In this chapter, we integrate literature on service design (SD) and pers...
Chapter
In recent years, there has been a growing investment in service design to transform healthcare. While existing literature describes several trade-offs related to catalysing change in complex settings, there has been little understanding to date of how practising service designers in healthcare respond to these choices. There is a need to learn more...
Chapter
Innovation in healthcare requires changing the institutional arrangements or what are often referred to as “the rules of the game.” Such a change demands that actors do institutional work—intentionally creating, disrupting, and maintaining the entrenched ways of operating within the system. This chapter explores how service design practices contrib...
Conference Paper
Full-text available
While empathy is often hailed as a central aspect of service design, there is a growing acknowledgement of the risks associated with an over-reliance on empathy in design processes. As such, there is increasing recognition of the need to integrate lived experience-the direct, first-hand perception of a relevant situation, condition, or identity in...
Article
This case study describes ‘First Line’, a multi-year service design project focused on changing mental healthcare for young people that was conducted through collaboration between Experio Lab and Första linjen in Karlstad, Sweden. The project reflects a ‘Trojan Horse’ approach to changing healthcare in that service design was brought in by the clin...
Article
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Amid all the excitement about transforming social systems through design, there remains a lack of understanding about what design can uniquely offer to support this change. This conceptual paper contributes to the discussion by integrating research on design and systems thinking to develop the concept of aesthetic disruption, highlighting its conne...
Conference Paper
Full-text available
While service innovation is a growing priority for organizations, it is difficult achieve when actors are stuck in the status quo. Despite the growing body of literature on service innovation, there remains a pressing need to better account for the context of innovation within service research. The purpose of this paper is to investigate how innova...
Conference Paper
Full-text available
Purpose – This paper supports the continued conceptual evolution of service design in service research through the integration of a service ecosystem perspective. Approach – This paper illuminates a convergence toward a new perspective on service design called " service ecosystem design ". The conceptualization of service ecosystem design is supp...
Conference Paper
Full-text available
Health care both in public and private spheres is under increasing pressure to innovate. Ageing populations, increasing demands, rising costs and outdated infrastructure are just a few of the many challenges the sector is facing today. Understanding service as value co-creation taking place in interaction (Edvardsson, Gustafsson, & Roos, 2005; Varg...
Conference Paper
Full-text available
The aim of this paper is to explicitly link co-design to well-being and expand the conversation about the influence of the co-design process on well-being. This paper highlights considerations for co-design researchers and practitioners interested in enhancing the value created through co-design. The authors draw from discussions in transformative...
Conference Paper
Full-text available
Human beings tend to create systems that address needs in ways that make sense at a specific time and under specific circumstances. Systems are typically built to last, but the question must be asked: what impacts do systems have as the circumstances under which they were created change? For mental health service systems, outdated ideas and approac...
Conference Paper
Full-text available
Realizing change within the health care industry is notoriously difficult, due in part to the industry's complex set of problems with inextricable interdependencies (Jones, 2013). The challenge is amplified even further amid the constraints of Mayo Clinic, a historically successful health care institution that has been around for over a century. Re...

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Projects

Projects (4)
Project
To create a publication resource for researchers in and around service design and design for service research. The first stretch goal is to add papers from ServDes, and papers referred by ServDes papers, and PhD theses within the area. (by summer 2017) The second stretch goal is to add papers from other conferences, and from journals. (by september 2017)