Joseph Andrew Allen

Joseph Andrew Allen
University of Utah | UOU · Department of Family and Preventive Medicine

PhD

About

179
Publications
107,168
Reads
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2,520
Citations
Introduction
I am the Director of the Center for Meeting Effectiveness at the University of Utah, which focuses on workplace meetings: their impact on employees, how they can be used to maximize outcomes, and the many functions performed within. Additionally, I use my research and consulting work to optimize workplace safety through interventions related to after-action reviews, debriefs, and other forms of safety meetings.
Additional affiliations
May 2016 - present
University of Nebraska at Omaha
Position
  • Professor
June 2013 - May 2016
University of Nebraska at Omaha
Position
  • Professor
August 2010 - May 2013
Creighton University
Position
  • Professor (Assistant)
Education
June 2008 - May 2010
University of North Carolina at Charlotte
Field of study
  • Organizational Science
August 2005 - May 2008
University of North Carolina at Charlotte
Field of study
  • Industrial Organizational Psychology
August 2001 - May 2005
Brigham Young University
Field of study
  • Psychology

Publications

Publications (179)
Article
Full-text available
The stress and violence to fire-based emergency medical service responders (SAVER) Systems-Level Checklist is an organizational-level intervention to address stress and violence in emergency medical service (EMS), focused on the development of policy and training. Fire and EMS leadership, first responders, dispatchers, and labor union representativ...
Article
Full-text available
Background: Safety climate is an upstream predictor of safety behaviors (e.g., safety compliance), organizational outcomes (e.g., burnout, engagement), and safety outcomes (e.g., injuries). The Fire Service Organizational Culture of Safety (FOCUS) survey, which was psychometrically validated, measures the industry-specific safety climate of the US...
Article
Meeting lateness—that is, meetings starting past the pre-scheduled time—can be viewed as a disruption to the temporal pacing of work. Previous research in the United States indicates that late meetings produce less optimal outcomes, but empirical insights concerning the extent to which experiences of meeting lateness are similar or different across...
Article
Full-text available
As communication technology capabilities have improved and the globalization of the workforce has resulted in distributed teams, organizations have been shifting towards virtual teams and virtual meetings over the last decade. This trend has been accelerated with current work-from-home orders due to COVID-19. Even though virtual collaboration has,...
Article
While volunteers provide the backbone for many nonprofits, the volunteer rate is the lowest it has been since tracking started in 2002. Among the many other duties of volunteers in various organizations, most volunteers are expected to provide good customer service to nonprofit organization clients. Emotional labor is a key aspect of good customer...
Article
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Research on teams and teamwork has flourished in the last few decades. Much of what we know about teams and teamwork comes from research using short-term student teams in the lab, teams in larger organizations, and, more recently, teams in rather unique and extreme environments. The context in which teams operate influences team composition, proces...
Article
Law professionals are an understudied population that is integral to society. Limited research indicates lawyers experience poor mental health, decreased wellbeing, and suicidality. This cross-sectional study recruited 654 law professionals and responses to a depression scale, the patient health questionnaire 9 (PHQ-9) were compared with the genera...
Article
Volunteers are an essential part of the economy and impact our communities by helping nonprofit organizations provide services to those in need. Finding practical strategies to facilitate engagement within volunteer workforces is one way to address how nonprofit organizations can retain their volunteers. We hypothesize that meetings between volunte...
Article
Retaining productive volunteers is an essential issue nonprofit organizations face, as volunteers help extend nonprofits' services to their target populations. The current study examined two facets of communication, perception of voice (i.e., upward communication) and satisfaction with communication (i.e., downward communication), as well as traini...
Article
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Introduction: FOCUS, the Fire Service Organizational Culture of Safety survey, has evolved from a research to practice enterprise within the United States fire and rescue service. The FOCUS tool was developed through a FEMA Assistance to Firefighters Research & Development grant. Then it moved to practice in the field. To date over 35,000 firefigh...
Article
Many non-profit organizations rely on volunteers to further their mission, but volunteer rates linger at only 25% of the population. Increasing the volunteer rate can positively impact society in a myriad of ways, including benefits to for-profit organizations. One potential way to increase volunteerism rates is by aligning volunteering with work-r...
Article
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People often offer an excuse or an apology after they do something wrong. In this paper, we examine how giving an excuse, an apology, or no explanation after arriving late to a meeting influences the attitudes and behavioral intentions others form toward the late arrival. Additionally, we examined how a group-related factor (complaining) and the la...
Article
Most employees participate in workplace meetings, and their experiences in meetings can vary greatly, which can lead to positive or negative effects on both job attitudes and behavior. In this study, we examined the effect that a meeting attendee’s competence in the meeting topic had on their participation in the meeting and their perception of mee...
Book
Groups and teams are the backbone of modern organizations and the driving force behind innovation. Employees come together to pool their efforts, join forces, develop creative ideas, and make decisions in one key social context: the workplace meeting. This volume presents novel perspectives and state-of-the art research insights into the management...
Article
Purpose The purpose of this study was to investigate how a key meeting design characteristic, meeting size, affects the relationship between meeting effectiveness and task performance through employee engagement. Design/methodology/approach A three-wave time-lagged survey design was used to gather data concerning meeting experiences from employees...
Article
Since the opening of the University of Nebraska at Omaha’s (UNO) Community Engagement Center in 2014, both university and community building partners have been guided by a set of core values. Established by a community/university task force after months of focus groups, community conversations, and other data gathering activities, these values have...
Article
Full-text available
Peer review is a critical component toward facilitating a robust science in industrial and organizational (I-O) psychology. Peer review exists beyond academic publishing in organizations, university departments, grant agencies, classrooms, and many more work contexts. Reviewers are responsible for judging the quality of research conducted and submi...
Article
Full-text available
Emergency Medical Service (EMS) responders deliver patient care in high-risk, high-stress, and highly variable scenarios. This unpredictable work environment exposes EMS responders to many risks, one of which is violence. The primary goals of this systematic literature review were to (1) define the issue of violence experienced by EMS responders an...
Preprint
Most people in modern organizations do not like meetings. Frustration from the fact that there are too many meetings is a likely culprit because there at least 55 million meetings each day in the US with many millions more held around the world. The prevalence and impact of meetings suggests that they are a grand challenge to human well being. This...
Article
First responders are on the front line of patient care and service, but research has shown that they are also on the front line of exposure to violence. Currently, there is a lack of evidence-based interventions that prepare first responders to handle violence on the job. With the increase in emergency medical services (EMS) call volume and reports...
Article
Full-text available
Background: Conducting post-fall huddles is considered an integral component of a fall-risk-reduction program. However, there is no evidence linking post-fall huddles to patient outcomes or perceptions of teamwork and safety culture. The purpose of this study is to determine associations between conducting post-fall huddles and repeat fall rates a...
Article
Full-text available
Between 57 and 93% of Emergency Medical Services (EMS) responders reported having experienced verbal or physical violence at least once in their career. Therefore, the primary goal of this study was to develop a systems-level checklist for violence against fire-based EMS responders using findings from a systematic literature review and outcomes fro...
Article
Purpose Emotional labor is generally seen as a response to organizational display rules, which seek to guide the employee’s emotional expressions in such a way as to benefit the organization – generally by increasing customer satisfaction and fostering a positive regard for the organization itself. This study aims to investigate the degree to which...
Article
Objective: To evaluate the implementation and outcomes of evidence-based fall-risk-reduction processes when those processes are implemented using a multiteam system (MTS) structure. Data sources/study setting: Fall-risk-reduction process and outcome measures from 16 small rural hospitals participating in a research demonstration and disseminatio...
Article
Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sa...
Article
Full-text available
Teams are an integral tool for collaboration and they are often embedded in a larger organization that has its own mission, values, and orientations. Specifically, organizations can be oriented toward a variety of values: learning, customer service, and even meetings. This paper explores a new and novel construct, organizational meeting orientation...
Article
Full-text available
Safety concerns are a critical issue for individuals and teams in high reliability organizations (HROs). As HROs with positive safety climates often have fewer accidents and injuries, understanding which approaches can improve safety climate is paramount. The purpose of the current study was to investigate how leaders’ behavior in after-action revi...
Article
Full-text available
Drawing from theory on humor styles, impression management, and workplace meetings, we conducted two survey studies of working adults to examine the role of positive and negative humor on meeting satisfaction. We began by investigating the positive effects of humor on meeting satisfaction as moderated by impression management. In an online survey o...
Article
Full-text available
Meetings are routine in organizations, but their value is often questioned by the employees who must sit through them daily. The science of meetings that has emerged as of late provides necessary direction toward improving meetings, but an evaluation of the current state of the science is much needed. In this review, we examine current directions f...
Article
Meetings are ubiquitous across organizations, yet researchers have paid scant attention to the role of meeting leaders in affecting meeting outcomes. Because meetings are important discursive sites, the style of a meeting leader may influence subordinate views of the meeting and leader. Using a sample of working adults, we first demonstrated that m...
Article
Volunteer coordinators' leadership plays a central role in the efforts to retain volunteers and increase their commitment to an organization; however, research on volunteers' perceptions of their leaders is scarce. Given the challenges of leading volunteers, we present two studies to investigate the effectiveness of consideration and initiating str...
Article
Meetings are a frequent occurrence in today’s work environment and yet they remain understudied empirically. This study focused on better understanding the relationship between hierarchical distance in meetings and emotional labor. More specifically, we investigated the direct effect of surface acting and deep acting on hierarchical distance, respe...
Article
We explored group and organizational safety norms as antecedents to meeting leader behaviors and achievement of desired outcomes in a special after-action review case—a post-fall huddle. A longitudinal survey design was used to investigate the relationship between organizational/group safety norms, huddle leader behavior, and huddle meeting effecti...
Article
Full-text available
Most workplace phenomena take place in dynamic social settings and emerge over time, and scholars have repeatedly called for more research into the temporal dynamics of organizational behavior. One reason for this persistent research gap could be that organizational scholars are not aware of the methodological advances that are available today for...
Article
The Society for Industrial and Organizational Psychology (SIOP, Division 14 of the American Psychological Association [APA]) maintains Guidelines for Education and Training to provide guidance for the training of industrial-organizational (I-O) psychologists. The 2016/2017 revision combines separate documents for master’s- and doctoral-level traini...
Article
Full-text available
Debriefs are a type of work meeting in which teams discuss, interpret, and learn from recent events during which they collaborated. In a variety of forms, debriefs are found across a wide range of organizational types and settings. Well-conducted debriefs can improve team effectiveness by 25% across a variety of organizations and settings. For exam...
Article
Interdisciplinary teams play an important role implementing innovations that facilitate the quality and safety of patient care. This article examined the role of reflexivity in team innovation implementation and its association with an objective patient safety outcome, inpatient fall rates (a fall is an unintended downward displacement of a patient...
Article
Full-text available
Meeting lateness is pervasive and potentially highly consequential for individuals, groups, and organizations. In Study 1, we first examined base rates of lateness to meetings in an employee sample and found that meeting lateness is negatively related to both meeting satisfaction and effectiveness. We then conducted 2 lab studies to better understa...
Article
Full-text available
Interactions that occur prior to a meeting constitute premeeting talk (PMT). Of the different PMT types, research suggests that small talk PMT is especially meaningful. In this study, meeting participants’ interactions both prior to and during the meeting were video recorded, coded into sense units, and classified by coding schemes. This study inve...
Article
p>Volunteers are essential to the operation of many nonprofits, but some experience challenges in retaining their volunteer workforce. The Volunteer Program Assessment (VPA) seeks to address this issue by helping organizations to identify strengths, growth areas, and recommendations for improving volunteer experiences. To maximize the effectiveness...
Article
p>The societal and cultural issues facing humanity are far greater than any nonprofit, for-profit, university, or government agency to address adequately alone. Whether poverty, water shortages, socio-economic inequality, natural disasters with lasting effects, or any number of other challenges facing our communities, organizations must band togeth...
Article
Purpose Meetings are a necessary part of work. The purpose of this paper is to focus on how power distance in meetings affects emotional labor, including whether leader-member exchange (LMX) serves as a moderator for this relationship. It is hypothesized that power distance in meetings would lead to higher levels of emotional labor in meeting atte...
Article
In this article, a team of authors from the Geeks and Groupies workshop, in Leiden, the Netherlands, compare prototypical approaches to studying group interaction in social science and computer science disciplines, which we call workflows. To help social and computer science scholars understand and manage these differences, we organize workflow int...
Article
Full-text available
In this article, a team of authors from the Geeks and Groupies workshop, in Leiden, the Netherlands, compare prototypical approaches to studying group interaction in social science and computer science disciplines, which we call workflows. To help social and computer science scholars understand and manage these differences, we organize workflow int...
Article
Workplace meetings take place for many reasons. Employees meet to talk about problems, develop solutions, generate ideas, reach consensus, and make decisions. But in addition to the outcomes they are intended to achieve, meetings are also sites for many other organizational phenomena, including sensemaking, leadership influence, relationship buildi...
Article
Individuals often attend meetings at work to which at least one person arrives late. Building from attributional theories of interpersonal behaviour, we conducted an experiment to determine the cognitive, affective, and behavioural components of people's reactions to meeting lateness. Participants read one of eight experimental vignettes that descr...
Article
After action reviews have been a common learning and reliability intervention in organizations for decades, and though they have attracted the interest of scholars in recent years, researchers have yet to consider practitioner views of what makes these meetings more or less effective and to check their association with desired outcomes. The current...
Article
Full-text available
Workplace meetings start late all the time for a number of reasons. When participants are kept waiting, this can be experienced as a drain of personal resources. In this article, we integrate perspectives from conservation of resources theory, individual goal setting, group problem solving, and temporal dynamics to derive predictions regarding indi...
Article
As the field of school psychology faces critical shortages, investigations of work factors affecting job satisfaction and burnout are of increasing importance. One such factor is emotional labor, which is defined as the work of managing one’s emotions and emotional expressions so as to align to the expectations of the job or profession. In this stu...
Article
Recent evidence suggests that surface acting occurs in workplace meetings. Even in light of these findings, it remains unknown why employees would choose to surface act in meetings with their colleagues and supervisors, and how this form of emotion regulation affects employees in the short term. A sample of working adults were asked to report their...
Article
Full-text available
When used effectively, workplace meetings serve as an invaluable opportunity for coworkers to achieve organizational objectives. However, meetings are often regarded as inefficient, unproductive, and a waste of time, as well as frustrating for attendees, which can have a detrimental impact on employee wellbeing. In this paper, we examine the impact...
Article
Full-text available
When used effectively, workplace meetings serve as an invaluable opportunity for co-workers to achieve organisational objectives. However, meetings are often regarded as inefficient, unproductive, and a waste of time. Owing to meeting attendee frustration, there can be detrimental impact on employee wellbeing. In this paper, we examine the impact o...
Chapter
Full-text available
Humor is an inherently social phenomenon. In the workplace, humor manifests most prominently in teams of employees that work together (e.g. Lefcourt, 2001). Humor in workgroups and teams can be a powerful positive resource and has been linked to a number of positive outcomes. In organizations, humor has the potential to enhance group cohesiveness (...
Article
Full-text available
Many different studies have been conducted to determine the prevalence rates of Autism Spectrum Disorder (ASD) in the United States. The methodologies of these studies have varied, resulting in a multitude of publications with differing prevalence rates. Because there is such a wide range in the results of prevalence studies, it may be difficult fo...
Article
Volunteer organizations continue to suffer from turnover; the current volunteer rate is the lowest since 2002. Distributive justice, satisfaction, and extrinsic outcome importance were examined as influences of volunteer intention to quit. Survey results from 294 volunteers revealed that those who perceived less than fair distribution of extrinsic...
Article
Full-text available
Purpose Employees at all organizational levels spend large portions of their work lives in meetings, many of which are not effective. Previous process-analytical research has identified counterproductive communication patterns to help explain why many meetings go wrong. This study aims to illustrate the ways in which counterproductive – and product...
Article
Full-text available
Objectives: Firefighters are exposed to hazardous conditions as a result of their occupation and often understand the dangers of these toxic exposures; yet, it remains unclear why some refrain from wearing personal protective equipment (PPE) in dangerous situations. We were intrigued by the gap between demonstrated safety knowledge and lack of con...
Article
Full-text available
The declining number of U.S. volunteers is troubling, necessitating improved understanding of drivers of volunteer retention such as volunteer engagement. We utilized the job demands-resources model to investigate the moderating role of community service self-efficacy (CSSE) on the relationships between two demands (organizational constraints and r...
Article
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The current study used meta-analytic estimates and path analysis to examine whether the construct of employee engagement (EE) shows incremental validity in the prediction of employee effectiveness (a broad measure of performance-related behaviors) over other job attitudes such as job satisfaction, job involvement, and organizational commitment. Met...
Article
Workplace safety is a concern for both scholars and practitioners alike because accidents and injuries can result in time away from work and lost organizational resources. This study focuses on how one type of post-incident discussion can be effectively used to promote positive safety norms. It adds to the growing body of research on after action r...