José Ángel Miguel-Dávila

University of Leon | UNILEON · Department of Management and Business Economics

Research and Development (R&D) grants are one of the most commonly employed programmes by regional, national, and European governments to promote innovation at the firm level. This study contributes to the existing literature on innovation policy mix by investigating whether combinations of the three funding sources can yield positive effects on va...

In 2016 marked the 30th anniversary of the publication of Masaaki Imai's book: “Kaizen. The Key to Japanese Competitive Advantage”, so conducting a review of the literature to determine value and trend conclusions became essential for the academic arena. The purpose of this article is to carry out a review of the Kaizen literature, exploring and an...

Purpose The purpose of this paper is to analyse whether the effect of innovation subsidies on firms' R&D investment varies depending on whether the firm is suffering from financial constraints. Design/methodology/approach To address this analysis, the authors provide a theoretical model and test their hypothesis using an econometric analysis of an...

The use of technology is key in the performance in a lot of fields, helping in the improvement of results in a wide variety of organizations. Currently, Supercomputers are considered as one of the most relevant and powerful technological infrastructures, because of this, the analysis of the availability and the training needs, in relation to techno...

Design Thinking not only is a well-known technique for user-oriented product design, but also is an education technique in Higher Education. Design thinking is increasingly used as an innovative educational tool to promote in engineering student transversal skills as critical thinking, creativity, and teamwork. However, despite its popularity, the...

Purpose Well into the 21st century, it is difficult to deny the contribution that Mayan culture has made to the history of the world, and not only because of its contribution to universal culture with its architecture, astronomy and mathematics. Understanding the management practices of a Mayan dance (the dance of the Pochó) that has transcended ov...

The University–Industry (U–I) relationship is a fundamental part of innovation systems. A wide spread of public resources has been given to promote this relationship and a large number of studies has evaluated the results. However, while innovation theory identifies this relationship as a positive instrument to increase firms’ performance, evaluati...

In this paper, we investigate whether firms' engagements in collaboration agreements with different types of external stakeholders produce complementary effects on the likelihood of eco‐innovation. Although collaboration network and open eco‐innovation theories affirm that the combination of external partners such as scientific partners, suppliers...

Purpose The purpose of this paper is to explore, study, analyze and implement Kaizen–Kata methodology in a service food organization (first-level restaurant), facing challenges in different operational processes that affect and influence the case company performance and customer satisfaction. Design/methodology/approach The service organization im...

This theory shows a new perspective about pursuing the excellence in the factory management founded in the balancing of traditional both cerebral hemispheres associated skills. Both respective skills are balanced between the "corporate constitution" or “Rightware” normally associated to the right-brain hemisphere and, each and every factory managem...

The integration of a Supercomputer in the educational process improves student’s technological skills. The aim of the paper is to study the interaction between science, technology, engineering, and mathematics (STEM) and non-STEM subjects for developing a course of study related to Supercomputing training. We propose a flowchart of the process to i...

Purpose: Mexico’s public hospitals are experiencing major operational problems which seriously affect the care of Mexican citizens. Some hospitals have initiated efforts to apply the Kaizen philosophy to improve this situation. Therefore, the purpose of this article is to analyze the methodological impact of Kaizen–Kata implementation in Mexican pu...

The present paper analyzes the question of how important is the implementation of a supercomputer in the educational process, mainly in universities, as an active actor in the training of future professionals in a great variety of fields, that allow them to improve their technological skills, very appreciated in the labor market and in the research...

The use of Supercomputers is currently very widespread, constituting an essential component in many fields of science. The interest in the use of high performance computation is increasing in a wider and more diverse population of higher education students, mainly senior undergraduates and postgraduates, because the use of these infrastructures all...

Purpose The purpose of this paper is to compare the practices of continuous improvement that are applied in medium and large manufacturing and service companies in two Latin American countries. At the same time, benefits and barriers experienced by these companies with regard to sustainability of continuous improvement are explored. Design/methodo...

Safety Management Systems continue to be a prevalent research topic nowadays, which has gone from being an incipient construct to an essential factor in new currents of business management. Organizations have perceived the importance of organizing their techniques and resources under a Safety Management System with models similar to other certifica...

p class="Abstract"> Inspired by the insights that are used in successful compa nies, the aim of this project is the use of games as a catalyst for training in different subjects, such as the successful game: Triviados (triviados.org). In order to reach this goal, we have the software of the company Blunder Solitions, SL (http://www.blunder.es). Sof...

p> The paper presents the relationship between teaching and business, highlighting the importance of training in the workplace. Specifically, the professional experience of one of the signers of the article is described when passing from student to graduate and work as an Industrial Engineer. Once in the company, when the problems were detected, a...

The present era requires new research in order to manage the current exploration/exploitation paradoxes. The paper analyses the influence of Total Quality Management (TQM) on exploratory and exploitative strategies. The study tests the hypotheses empirically using a sampling of over 12,000 Spanish firms, by performing several logistic regressions t...

Purpose – The issue of the supply chain has been given much attention in recent decades, both in the academic arena as well as in the business world. It has become so important that organizations have begun to directly manage the supply chain, appointing specific managers to perform this function. New challenges now include a focus on supply to det...

Supercomputing involves not only the development and provision of infrastructures of large capacity for the scientific and business community, but a new way to manage the tasks of research, development and innovation, making it necessary to use high-capacity communication networks that allow the transfer of a great volume of data between research a...

Research question: While quality management literature has addressed products and services separately, the founders of total quality presented this management philosophy as universally oriented. The purpose of this study is to empirically test the Deming management model (DMM). Research methods: We tested the proposed research model using structura...

Purpose – Despite the abundant literature in the private sector, a significant gap was detected in the public sector where there were only a few academic efforts to appraise or assess the implementation of the Japanese approach. The likely reason for this lack of literature is the low implementation of Kaizen that has been evidenced over the years...

Resumen Objeto: Bajo la perspectiva de la Gestión de la Calidad Total (GCT) aplicada a entidades gestoras de servicios deportivos, el presente trabajo pretende aportar a la escasa literatura existente, una alternativa a las relaciones clásicas entre sus constructos. En concreto, se estudia la relación entre liderazgo visionario (LV) y realización d...

Os conceitos relacionados com a qualidade do serviço desenvolveram-se de forma díspar dos conceitos relacionados com a produção de bens tangíveis. No entanto, a base teórica e os métodos de gestão da qualidade total permitem o seu uso, tanto em serviços como em produtos. Neste estudo foi utilizado o modelo teórico desenvolvido por Anderson Deming,...

La metodología del Espacio Europeo de Educación Superior implica un cambio en la forma tradicional de participación de profesor y alumno, incentivando la participación activa del alumno en su proceso de aprendizaje, en detrimento del protagonismo que hasta la actualidad tenía el profesor. El trabajo presenta el desarrollo y los resultados de un exp...

La industria del fútbol ha experimentado en los últimos años un extraordinario crecimiento que se ha representado entre el 10 y el 15% dependiendo de su mercado por algunos autores. Sin embargo, se pronostica que este crecimiento presente una desaceleración en los años venideros como resultado la crisis económica y financiera en el ámbito global de...

Mobile ecosystems constitute a clear example of emerging business models promoting openness and collaboration with external agents. The results of the empirical analysis presented in this paper reveal that (i) firms competing in the mobile industry must involve external resources in their business models in order to enact dynamic capabilities, (ii)...

In recent years, the terms lean thinking and Kaizen have gained importance in operational and strategic management of organizations of this new century. that relevance has focused on the constant effort to reduce operational costs while improving the productivity and competitiveness of multinational organizations. therefore, part of the research qu...

En un entorno turbulento de negocios, potenciado por la �crisis� económica-financiera de los años 2008 y 2009, ciertas organizaciones de la industria mexicana han comenzado algunos esfuerzos por mejorar sus operaciones con otro tipo de estrategias, como el Kaizen (Mejora Continua). Por tal motivo, el realizar un estudio empírico resulta primordial...

Desde que Masaaki lmai acuño el término de Kaizen a mediados de los años ochenta, este se ha visto como un elemento clave para la competitividad de las empresas japonesas. No obstante, y a pesar de que el Kaizen ha sido definido por el autor que condujo a la luz el término, todavía sigue existiendo en la literatura sobre el tema cierta ambigüedad e...

This paper studies the service quality provided by the banks. The objectives are (i) to identify which aspects of the transactions carried out by the banks are important for the service quality perceived by the customers, taking into account some aspects that are sometimes ignored (online channels) and (ii) to observe how service quality influences...

Local governments have not been exempt from the changes which the global business setting has suffered. In fact, some Spanish town/city councils have been applying managerial approaches such as ongoing process improvement (OPI) since the start of the 1990s to improve their public processes and services. Based on the foregoing context, the research...

Desde que Masaaki lmai acuño el término de Kaizen a mediados de los años ochenta, este se ha visto como un elemento clave para la competitividad de las empresas japonesas. No obstante, y a pesar de que el Kaizen ha sido definido por el autor que condujo a la luz el término, todavía sigue existiendo en la literatura sobre el tema cierta ambigüedad e...

El propósito de la investigación está enmarcado en el estudio de la calidad del servicio que prestan las entidades bancarias. El objetivo de la investigación ha sido el de identificar los factores que determinan la calidad del servicio que perciben los clientes de las entidades bancarias de Castilla y León, y de cómo la calidad influye en su satisf...

El propósito de la investigación está enmarcado en el estudio de la calidad del servicio que prestan las entidades bancarias. El objetivo de la investigación ha sido el de identificar los factores que determinan la calidad del servicio que perciben los clientes de las entidades bancarias de Castilla y León, y de cómo la calidad influye en su satisf...

This paper develops a theoretical framework for an explanation of duality in innovation processes and its relationship with specific types of innovation competences: exploration and exploitation. Both exploration and exploitation have emerged as central issues in organizational adaptation research, yet they are fundamentally incompatible. Ambidextr...

Since Royal Decree 131112005 was published, hand-arm vibration exposure is contained in regulation policies and the international standard UNE-EN ISO 5349-1. The core of this paper is the frequency-weighted acceleration measurement as per ISO 5349 and scientific risk assessment criteria: hand-arm system impedance and coupling forces.

The aim of this paper is to analyze the quality of the services offered by banking entities. The objective of the research has been to identify the key factors determining the service quality as perceived by the clients of banking entities. as these factors are typically affected by fast changes in their environment (Jayawardhena, 2004, p. 186), it...

Professor of Production and Operations Management na Universidad de León (Spain) jam.davila@unileon.es Objectivos O objectivo deste capítulo é oferecer uma visão contemporânea e abrangente do significado de gestão da qualidade em serviços com especial incidência na gestão da qualidade na área designada habitualmente por indústria do health&fitness....

Resumen Los servicios de consultoría, aplicados tanto a situaciones generales como específicas, están actualmente en clara expansión. En este sentido, la consultoría en Ingeniería de Organización, POM (Production and Operation Management) en el mundo anglosajón, permite definir y desarrollar las decisiones en producción y operaciones y, en definiti...