José Abdelnour Nocera

University of West London | UWL · Department of Computing

There are major geopolitical challenges for human-computer interaction (HCI): there may be little or no global HCI knowledge with a shared approach and identity; Western HCI theory and methods may not be adequate for regional or local models of education and practice; and the global organization of HCI research communities may be biased. This artic...

This reflective paper proposes a research agenda that investigates and questions how and if we need to assess the service design tools and their usability in the context of organisations’ design maturity. Maps and tool in the service design toolbox are perceived as straightforward by some organisations, however for organisations with low service de...

The aim of this panel is to facilitate a discussion on the ethical implications of our activities as HCI researchers and designers. These implications can be formulated in terms of an ethical value exchange, in which research and design decisions are transactions where all stakeholders give and obtain some value. The panel will generate a thought-p...

This workshop will explore and discuss how Human Computer Interaction (HCI) as a field of knowledge and practice can contribute to develop platforms for digital democracy and participation. These issues are mainly seen at two levels: (1) the optimal design of the digital environment of citizen participation platforms, and (2) explore how HCI can co...

In this chapter, I argue for a socio-technical approach to technology design for the common good that addresses its ethical and political aspects. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability in social...

This article shows the process of carrying out an innovation proposal at the Cali Experimental Theatre (TEC) in the context of isolation measures due to the Covid-19 pandemic. Through a process of “infrastructural inversion” inspired on the canonical work work of Star and Bowker, and following Simonsen and Hertzum, we revealed the deep historical c...

Personas has evolved since Alan Cooper coined the term in 1999, moving into new domains, new ways of collecting data, and with novel ways of presenting the persona profiles. From the beginning, personas was linked to software design, expressing the need for empathy with end-users. This is still the case today, but we want to show how this is execut...

Here we present a case study to explore the implications of the co-design of future autonomous technologies for user experience (UX) and engagement. Given the high demand for automation in daily life and workplaces, there is a need to assess the value of co-design with the end-users to evaluate users’ experiences and engagements in multiple context...

An argument is presented for the use of the concepts of Micro-Politics and Semiotic Power by Bijker, and Infrastructural Inversion by Bowker to understand the geopolitical dynamics of career-building, knowledge and value creation in the field of human computer interaction (HCI). This is illustrated with brief references to examples of HCI academic...

This study has investigated how a complex multi-level organisation like a London-based airport can benefit from participatory design workshops using ecological interface design tools (i.e., Abstraction Hierarchy) for selecting or designing better future systems. Many complex organisations are using trials (pilot in our context) for selecting future...

This workshop will explore and discuss geopolitical issues in Human Computer Interaction (HCI) as a field of knowledge and practice. These issues are mainly seen at two levels: (1) on discourses surrounding motivations and value of HCI as a sociotechnical field, and (2) on discourses surrounding concepts of HCI diffusion, maturity and diversity as...

Pilot implementations are field tests of properly engineered, yet unfinished, systems. In contrast to lab tests, the users in a pilot implementation use the system for performing real work. In contrast to full-scale implementations, the objective of a pilot implementation is to learn. The workshop on pilot implementation aims to (a) help mature thi...

This panel wants to start a discussion about the importance of designing new ways of Contemporary Art digitization and digitalization to foster the creation of successful user experiences for its remote fruition.

To improve healthcare professionals’ health and wellbeing at work, many available effective treatments including meditation, and workplace intervention, have been developed. However, the utilisation of these interventions is still limited. Currently, various mobile health applications (mHealth Apps) exist to help a wide range of users with differen...

Automation and the introduction of Industry 4.0 interactive technologies have imposed novel challenges and burdens on academics and industrial practitioners. Developing systems for future workplaces need sufficient knowledge and understanding of the trends and technological developments and their viability from both industry and academic experts be...

The aim of this workshop is to engage in co-design of personas to explore the interplay of autonomous technologies with user experience and engagement. Automating a process that is embedded into people's everyday lives and activities will surely impact their experience. In a time where there is strong push towards more and more automation in our da...

We investigate professional greenhouse growers’ user experience (UX) when using climate-management systems in their daily work. We build on the literature on UX, in particular UX at work, and extend it to ordinary UX at work . In a 10-day diary study, we collected data with a general UX instrument (AttrakDiff), a domain-specific instrument, and int...

The INTERACT Conferences are an important platform for researchers and practitioners in the field of human-computer interaction (HCI) to showcase their work. They are organised biennially by the International Federation for Information Processing Technical Committee on Human–Computer Interaction (IFIP TC13), a committee of 30 member national societ...

To improve human performance, interactive technologies are going towards more automated systems that involve computers, robots and cyber-physical systems into the decision-making process. While automation can lead to increased performance and reduced impact of human errors, interactive technologies without optimal design can have a negative impact...

This book contains revised selected papers presented at 3 workshops held at the 17th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2019, which was held in September 2019 in Paphos, Cyprus. The workshops are: - Beyond Computers: Wearables, Humans, And Things - WHAT! - User Experiences and Wellbeing at Work (UX@Work) - W...

Understanding people's attitudes towards and uses of technology is an essential aspect of a successful design process. Ethnography is a proven method for acquiring this understanding. However, there are challenges to incorporating fieldwork, most notably the time factor, considered by some as the greatest barrier. This is especially true for many t...

In this editorial, we introduce a special issue in AIS Transactions on Human-Computer Interaction (THCI) on human- computer interaction in the sharing society. We introduce the history, motivation, and key concepts behind the issue and briefly overview the four papers in the issue. We argue that a traditional “narrow” view of HCI fails to provide s...

In this paper we present MANTRA (Mobile ANticoagulant TheRApy), a project aimed at studying feasibility and acceptability of the introduction of mobile technology in the management of anticoagulant therapy involving both patients and health practitioners in their design. By the evaluation of the MANTRA Project, we developed a general approach to mH...

As digitalization pervades diverse types of workplaces, an increasing part of employees’ work is with interactive technologies. Therefore, user experience of the technologies at work has an important influence to the job satisfaction, work motivation, and employee wellbeing. However, previous research on these topics rarely considers the digitalize...

The aim of this panel is to raise awareness and to foster discussions around the notions of Automation and User Experience and their interplay in the design, development, evaluation and deployment of interactive systems. User Experience is taken in its broad meaning as defined in the white paper of https://www.allaboutux.org/ [11]. As for automatio...

Ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. We argue that applying a context-sensitive, socio-technical approach to HCI can help meet this challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The margi...

The Mental well-being is an intangible, subjective perception of our own emotions and cognitive capabilities. With the rise of social networks, connectivity and media consumption have seen dramatic changes. In this work we focus on understanding how mental well-being relates to people’s routines, what dangers and recommendations we should be aware...

In this paper, we theorize about Socio-Technical approaches to HCI. The Socio-Technical tradition indicates that looking at design only or mainly from a technical design side is insufficient to design systems for work and workers; instead the social and the technical need to be co-designed and contingent on characteristics of the context, the organ...

This book constitutes the thoroughly refereed post-conference proceedings of the 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018, held in Espoo, Finland, in August 2018. The 19 revised and extended full papers presented were carefully selected for inclusion in this volume. The papers deal with the analysis and inter...

A large number of mobile mental health apps are available to the public but current knowledge about requirements of designing such solutions is scarce, especially from sociotechnical and user centred points of view. Due to the significant role of mobile apps in the mental health service models, identifying the design requirements of mobile mental h...

The Interactions website (interactions.acm.org) hosts a stable of bloggers who share insights and observations on HCI, often challenging current practices. Each issue we'll publish selected posts from some of the leading and emerging voices in the field.

Is the persona artefact a suitable method to open-up cross-cultural research for the design of technologies, and if so how does one go about doing research and creating persona artefacts when having little or no experience about the given locale/s where research is to take place? Persona is an artefact commonly used in design. It functions as a r...

Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is chall...

Culture’s role in cognition has long been established, but understanding national culture’s role in cyber events currently remains an understudied research area. Michael Minkov observed that culture influences thought; even when people think they are in control, cultural biases are actually controlling their thoughts. Cultural values endure, and be...

We provide an overview of the field of information and communication technologies for development (ICTD). This field is concerned with how information and communication technologies can be used to support poor and marginalized people in social, political and economic spheres. Through referring to seminal authors in ICT4D and its sub-fields, human–c...

Human-computer interaction (HCI) is increasingly becoming a subject taught in universities around the world. However, little is known of the interactions of the HCI curriculum with students in different types of institutions and disciplines internationally. In order to explore these interactions, we studied the performance of HCI students in design...

The paucity of projects where persona is the research foci and a lack of consensus on this artefact keep many reticent about its purpose and value. Besides crafting personas is expected to differ across cultures, which contrasts the advancements in Western theory with studies and progress in other sites. We postulate User-Created Personas reveal sp...

A literature review on cross-cultural personas reveals both, a trend in projects lacking accomplishment and personas reinforcing previous biases. We first suggest why failures or incompleteness may have ensued, while then we entice a thoughtful alteration of the design process by creating and validating personas together with those that they embody...

This panel seeks to further explore among multiple diverse HCI educators and researchers on how to proceed with the establishment of an HCI living curriculum that integrates different cultural contexts and requirements from the bottom up, in an emic way. The panelists will focus particularly on their own perspectives in relation to the indigenous a...

The results of a study on HCI education in 2014 prompted the proposal to create a living curriculum that responds to the needs of multiple stakeholders. A workshop held during CHI 2014 signaled coalescence in the requirements for the establishment of said curriculum. This workshop seeks to further explore among multiple diverse HCI educators on how...

Persona is a designerly artefact rapidly expanding cross-culturally. However a paucity of models to get/communicate cultural aspects vital to design; a lack of empirical projects dealing with persona artefacts as research foci, and the upsurge of objects produced via research-by-design encourage this cross-cultural study of personas co-designed nei...

This workshop paper aims at briefly presenting the authors' previous experience in the field of sociotechnical design of mHealth applications and at illustrating the opportunity in joining forces of multidisciplinary researchers, domain experts, and practitioners for improving the field.

The wave of digital health is continuously growing and promises to transform the experience of patients, redefining their role as empowered actors of the healthcare processes rather than passive receivers of medical help. Mobile technologies are a fundamental component of this transformation since they have provided a platform for the development o...

Persona is a tool broadly used in technology design to support communicational interactions between designers and users. Different Persona types and methods have evolved mostly in the Global North, and been partially deployed in the Global South every so often in its original User-Centred Design methodology. We postulate persona conceptualizations...

The current paucity of empirical projects where persona is the focus of technology research and the lack of theoretical consensus around such an artefact leave many researchers and practitioners reticent about its purpose and effectiveness. Moreover conceptualising personas is expected to differ across cultural contexts, which is in sharp contrast...

In working with novel communities there is an imperative need to finding what triggers initial interests and sustains engagement in the co-design of useful, respectful and enriching technological experiences for the very end-user. Co-planning with ovaHimba communities in Namibia tools such as the persona artefact strives to aiding the co-design of...

In Africa the adoption of Information and Communication Technologies (ICTs) varies considerably from one country to another, for example between Kenya and Tanzania on the one hand and Ethiopia on the other. In Kenya and Tanzania telecommunications systems have been liberalized, while in Ethiopia all ICT infrastructures and services are provided by...

This volume constitutes the refereed post-conference proceedings of the 10th IFIP WG 13.8 International Conference on Culture, Technology, and Communication, CaTaC 2016, held in London, UK, in June 2016. The 9 revised full papers were carefully reviewed and selected from 22 submissions. The papers explore the intersections between culture, technol...

The aim of this panel is to facilitate a discussion on the practice of interaction design in the Global South in the context of current global discourses on development, as particularly evidenced in the United Nations’ post-2015 development agenda. The panel will generate a thought-provoking debate based on different experiences and cultural and po...

This one-day workshop aims to contribute to the goals of the IFIP 13.6 Human Work Interaction Design (HWID) working group, i.e., to establish relationships between empirical work-domain studies and recent developments in interaction design. This goal translates to the workshop by focusing on work environments that are challenging for research and d...

In this paper we describe CASIK, a Culturally Adaptive Sustainable Information Kiosk that has been designed for deployment within institutions that have a requirement for kiosks that can cater to users from a range of cultural backgrounds. We show how a ubiquitous technology such as sound can be used as a method of interaction between high and low-...

This paper presents the initial experiences and reflective accounts on the arrival of a European research colleague who recently joined our team of researchers working with Indigenous communities in Namibia. He aims to explore how communities across Namibia take on, understand and create persona artefacts of their own, and whether this may simulate...

This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, " predictive ethnography " , is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus...

We argue that designing any aspect of information technology requires an understanding of sociotechnical gaps. These gaps are inherent issues deriving from the difference between what is required socially, or culturally, and what can be done technically. In the context of a British-Kenyan project, we introduce an approach for addressing sociotechni...

In this paper we describe nibble.io, an offline information kiosk that has been designed for deployment within the rural communities of developing countries. We show how a pervasive technology such as sound can be used as a method of interaction between low-end feature phones and information kiosks built using standard PC monitors. By connecting an...

Little is known about the cognitive profile of the HCI practitioner or educator, or how their individual differences impact upon practice in the field or the classroom. To address this, we conducted surveys to collect the cognitive style of practitioners, educators, and those with both roles, followed these up by interviews. It was found that pract...

A large majority of articles published at prominent HCI venues such as CHI and CSCW reports on studies with WEIRD (Western, Educated, Industrialized, Rich, and Democratic) participants, ignoring that the results might not apply to other subject populations. This workshop aims to have the following two main outcomes: (1) A list of major principles t...

In this paper we present human work interaction design challenges and opportunities for the vision of the Smart University as a platform that provides foundational context data to deliver the university of the future. While learning analytics have enabled access to digital footprints of student activities and progress in terms of data such as demog...

The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to...

Pervasive and smart technologies have pushed workplace configuration beyond linear logic and physical boundaries. As a result, workers' experience of and access to technology is increasingly pervasive, and their agency constantly reconfigured. While this in certain areas of work is not new (e.g., technology mediation and decision support in air tra...

An argument for the use of the concept of Technological Frame by Bijker to understand the constructionist and semiotic power dynamics of different groups in participatory design is presented. This is illustrated with case study of design in rural Kenya. It is shown how dominant groups' frames can construct meanings of design decisions in terms of w...

This study attempts to investigate sociotechnical gaps in online collaborative consumption (OCC) to improve user experience andprovide better design requirements. A new approach is proposed to evaluate usability and sociability of the OCC communities. The formation of social capital within OCC will also be studied to gain insights into design requi...

This project examines the cognitive profile of the HCI professional with the view of providing a benchmark against which to compare HCI students. 134 professionals responded to an online survey which captured their individual cognitive style using Hayes and Allinson's Cognitive Style Index and Blazhenkova & Kozhevnikov's Object-Spatial Imagery and...

Fantasy Football is a rapidly growing online social game. As users become more sophisticated and technology advances, the amount of data that is available to inform users' decision making is growing rapidly. Representing this data in an informative and engaging way can be a challenge but data visualisation offers many ways to achieve this. This pap...

Human-computer interaction has become a subject taught across universities around the world, outside of the cultures where it originated. However, the implications of its assimilation into the syllabus of courses offered by universities around the world remain under-researched. Our research project provides insights on these implications by studyin...

The discipline of human-computer interaction has become a subject taught across universities around the world, outside of the cultures where it originated. However, the intercultural implication of its assimilation into the syllabus of courses offered by universities around the world remains under-researched. The purpose of this ongoing research pr...

In this SIG we aim to introduce the IFIP 13.6 Human Work Interaction Design (HWID) approach to the CHI audience. The HWID working group aims at establishing relationships between extensive empirical work-domain studies and HCI design. We invite participants from industry and academia with an interest on empirical work analysis, HCI, interaction des...

This research proposes a participatory sociotechnical design approach to making explicit issues in collaborative information system design in a multidisciplinary context. The approach proposes the Socio-Technical Evaluation (STE) Matrix as a conceptual tool to address the lack of a technical and methodological instrument to expose cultural differen...

BACKGROUND FOR THIS SPECIAL ISSUE The mission of the International Journal of Human– Computer Interaction (IJHCI) special issue on reframing human–computer interaction (HCI) through local and indigenous perspectives is to further our understanding of these issues and lead to practical recommendations for people researching and implementing HCI from...

The MANTRA (Mobile for ANticoagulant TheRApy) project is aimed at introducing mobile devices and innovative interaction design in anticoagulant therapy practice to improve the quality of life of patients and to support doctor-patient communication. This would have the benefit of saving both patient and healthcare workers time and resources and faci...

The university library is a large socio-technical system with a vital part to play in university life. It has been described as “the social and intellectual heart of campus”, with users now able to make use of both the digital and physical aspects of their library. Based on case studies in UK university libraries, this study aims to find out how an...