Jonas Hedman

• Associate professor
• Professor (Associate) at Copenhagen Business School

Bitcoin, a decentralized cryptocurrency, has not only given rise to a wave of digital innovations but also stirred up considerable controversy. Some have hailed it as the most significant innovation since the Internet, while others have dismissed it as a Ponzi scheme that should be abandoned and forbidden. Regardless of these varying views, this is...

Corruption is one of the most troubling societal challenges facing businesses today. Businesses have been combating corruption in fragmented ways, sometimes by creating anti-corruption policies applicable to certain stakeholders and, at other times, by harnessing digital technologies. Recently, the power of blockchain, with its capacity to provide...

Establishing IT governance arrangements is a deeply political process, where relationships of power play a crucial role. While the importance of power relationships is widely acknowledged in IS literature, specific mechanisms whereby the consequences of power relationships affect IT governance arrangements are still under‐researched. This study inv...

Global instant payment and its underlying infrastructure evolution are commonly referred to as fragmentation, with the proliferation of local instant payment systems, or consolidation, with few global instant payment systems prevailing. Even though these evolution views and related management practices are valuable, they emphasize linear and confli...

This paper examines how the development of digital infrastructure shapes organizations. Drawing on four case studies across the global payment infrastructure, we explain the development of digital infrastructure and organization as taking place through three causal development mechanisms—namely, architectural, institutional, and functional. Each me...

People acquire and buy technology in stores or online in the same way as any other consumer product, so understanding the user as a consumer of technology is essential. In this study, we investigate how the use of ubiquitous consumer technology evolves over time and suggest a theoretical account of how use evolves into different patterns of embodim...

This article develops an empirically grounded model of antecedents and effects of green information systems (IS) initiatives. The model is empirically based on an in-depth case of the Nordic financial institution. The authors' study examines the effect of several organizational factors, and characteristics of Green IS initiatives themselves on orga...

Ever since its first manifesto in Greece around 3000 years ago, sports as a field has accumulated a long history with strong traditions while at the same time, gone through tremendous changes toward professionalization and commercialization. The current waves of digitalization have intensified its evolution, as digital technologies are increasingly...

Purpose Recent innovations in payment instruments have fundamentally changed the ways we pay. These innovations, such as mobile/SMS payments and online banking, contain features that are likely to influence how people choose to pay. The purpose of this paper is to understand the factors that impact payers’ choice of payment instruments. Design/met...

The growing phenomenon of financialization influences an array of societal dimensions that go beyond the economic realm, to include public policy-making and information technology (IT). This study presents a cross-country analysis of the emergence of national electronic identification (e-ID) solutions as the result of interaction between the financ...

Over the past decades, we have witnessed changes into how individual’s pay. In particular, there has been a drop in the use of cash as payment instrument both in terms of value and frequency. Consequently, the amount of outstanding cash is shrinking. For instance, in Sweden the level of cash is around 1.5% of Gross Domestic Product. This might be a...

The explanation of how and why firms succeed or fail is a recurrent research challenge. This is particularly important in the context of technological innovations. We focus on the role of historical events and decisions in explaining such success and failure. Using a case study of Nokia, we develop and extend a multi-layer path dependence framework...

Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value Propositions, structures, networks, and financing....

Growing private and public concern with the environment is pushing businesses to increase their awareness and action. Using the Nordic bank Nordea as a case study and a Green information systems (IS) organizational response model developed on the basis of extant literature, we investigate how Green IS initiatives become part of a firm's overall str...

We conduct an incentivized experiment to study the effect of the payment method on spending. We find that the willingness to pay is higher when subjects pay with debit cards compared to cash. The result is robust to controlling for cash-on-hand constraints, spending type, price familiarity and consumption habits of the products. The evidence thus s...

Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique...

The introduction of mobile payments is one of many innovations that are changing the payment market. This change involves new payment service providers entering this lucrative market, and meanwhile, the existing stakeholders are trying to defend their oligopolistic positions. The mobile payment market cooperation (MPMC) framework in this article sh...

Purpose: The purpose of the paper is to develop a business model framework for NFC based mobile payment solutions consisting of four mutually interdepended components: the value service, value network, value architecture, and value finance. Design: Using a comparative case study method, the paper investigates Google Wallet and ISIS Mobile Wallet an...

Historically, organizations developed their information systems in-house. Today, a large portion of information systems development is based on the acquisition of pre-made information systems, so-called commercially off-the-shelf (COTS) systems. This approach for developing information systems requires new skills and methods supporting the process...

This paper applies the Red Queen theory to explain how organizations utilize various sourcing arrangements in order to compete in an evolutionary arms race where only the strongest competitors will survive. This case study incorporates competition and views sourcing strategies as a means to improve its viability to survive in the marketplace. The s...

In this paper, we investigate the role of Value Added Services (VAS) in consumers' adoption of mobile payments. VAS are supplementary digital services offered in connection with mobile payments; in this study exemplified by receipts, loyalty cards, and coupons. A research model is derived from existing literature and empirically tested through an e...

In digital ecosystems, the fusion relation between business and technology means that the decision of technical compatibility of the offering is also the decision of how to position the firm relative to the coopetive relations that characterize business ecosystems. In this article we develop the Digital Ecosystem Technology Transformation (DETT) fr...

The method by which software companies provide and distribute their products and services has dramatically changed over the last decades. Today, most software is bought off-the-shelf and distributed over the Internet. This transition is greatly influencing the business model of software providers. In this paper, we present a case study of small and...

This paper applies the Red Queen theory to explain how organizations utilize various sourcing arrangements in order to compete in an evolutionary arms race where only the strongest competitors will survive. The case study incorporates competition, and views sourcing strategies as a means to improve the firm's viability to survive competition in the...

In this paper, we point to the potential and implications of digital traces as novel data source in the study of contemporary activities and behaviors. We do this to raise awareness of IS researchers of such traces in increasingly complex sociomaterial practices. We develop a two-dimensional framework of data sources (subjective/objective and digit...

The ERP industry has undergone dramatic changes over the past decades due to changing market demands, thereby creating new challenges and opportunities, which have to be managed by ERP vendors. This paper inquires into the necessary evolution of business models in a technology-intensive industry (e.g., develop new offerings, engage in partnerships,...

Over the past few years, mobile payments have been present like a storm on the horizon. They have generated a lot of attention; yet have not reached wide adoption. Issues such as the complexity of the mobile payment ecosystem and the lack of sustainable business models have been accounted for the slow market penetration. With the rise of new techno...

Payments are central for society. Historically, it involved two parties exchanging goods and services for money. Today, payments, with increasing frequency, consist of digital representations of money that are transferred through globally intertwined network. Payments involve many parties such as payers, payment services providers, banks, central b...

With increasing numbers and complexity of information models, it is becoming more and more important to have supporting modeling frameworks. Previous literature within this field has been descriptive, conceptual, and normative with few empirical studies addressing managerial and cognitive challenges during the development of large-scale models. Thi...

The 2nd meeting of the International Cashless Society Roundtable (ICSR) in Dublin generated lively debate on the migration to cashless payment instruments across all payer and payee demographics and contexts. Bringing together academics, regulators, banks and solution providers, the meeting shed new light on the challenges of the evolution away fro...

In everyday life, the role of computing devices alternates between the ordinary and mundane, the un-reflected and the extraordinary. To better understand the process through which the relationship between computing devices, users and context changes in everyday life, we apply a distinction between time-in and time-out use. Time-in technology use co...

This paper presents a model explaining industry-wide information systems integration. Using a theoretical frame of value configuration analysis and information systems (IS) integration extent we find that the IS integration was inhibited by incompatible value integration. On the other hand product sensitivity, continuous production process and pres...

Ubiquitous and pervasive computing is fundamentally transforming product categories such as music, movies, and books and the associated practices of product searching, ordering, and buying. This paper contributes to theory and practice of digital payments by conducting a design science inquiry into the mobile phone wallet (m-wallet). Four different...

Digital artifacts take increasingly prominent positions in the life of individuals, organizations and the society at large. This paper inquires into the effects of digitalization on the payment industry. In the case of payments, the ecosystem surrounding a payment historically involved two parties exchanging goods and services for money (banknotes...

Experiences from enterprise-wide integration initiatives during more than four decades indicate that industry-wide information integration could render substantial benefits. Two ways in which industry-wide integration differs from enterprise-wide integration are that there is no common management level and the economic units in the integration are...

This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralise...

Recent research has acknowledged the key role of information systems (IS) in helping build sustainable organizations. Although many organizations have implemented strategies for increased sustainability, empirical evidence for the effects of such strategies is sparse, and the understanding of the underlying processes to reach ecoeffectiveness is li...

Experiences from enterprise-wide integration initiatives during more than four decades indicate that industry-wide information integration could render substantial benefits. Two ways in which industry-wide integration differs from enterprise-wide integration are that there is no common management level and the economic units in the integration are...

This paper presents a case study of a multi-national company’s Customer Relationship Management (CRM) system implementation in China. The implementation in China was part of the first wave of the global implementation of the CRM-system. Although the company has extensive experience in implementing systems in its different global subsidiaries, and h...

The purpose of this paper is to contribute to the design of e-wallets. e-wallets are intended to replace the existing physical wallet, with its notes, coins, photos, plastic cards, loyalty cards etc. Four different user groups, including teenagers, young adults, mothers and businessmen, has been involved in process of identifying, developing and ev...

The design outcomes of this paper are four e-wallet prototypes. E-wallets are intended to replace the existing physical wallet, with its notes, coins, bills, photos, plastic cards, loyalty cards etc. Four different user groups, including Young Teenagers, Young Adults, Mothers and Business Men, have been involved in design and test of the prototypes...

An investigation of green IT in 14 Danish companies identifies three strategies: storefront focuses on external presentation, tuning involves simple changes for improved efficiency, and redesign reinvents the company to leverage green IT's potential.

The introduction of new consumer technology is often greeted with declarations that the way people conduct their lives will be changed instantly. In some cases, this might create hype surrounding a specific technology. This article investigates the adoption of hyped technology, a special case that is absent in the adoption literature. The study emp...

Commentators on Information Systems (IS) education have urged the IS community to de- velop new and alternative IS curricula. The IS 2002 model curriculum has recently been revised. The new IS 2010 curriculum guidelines for undergraduate degree programs in Information Sys- tems [Topi et al. 2010] has a curriculum structure to accommodate the educat...

Experiences from enterprise-wide integration initiatives during more than four decades indicate that industry-wide information integration could render substantial benefits. Two ways in which industry-wide integration differs from enterprise-wide integration are that there is no common management level and the economic units in the integration are...

This paper investigates evolving technology use by applying the distinction of time-in and time-out usage. This distinction describes how uses of technology within the life-world (i.e. the ordinary, the un-reflected) can be punctuated by time-out use when a user takes out time to consciously use or reflect on a medium. Data was collected through a...

Drawing on data from a longitudinal field study, this paper investigates the influence of existing, better and stand-alone technology substitutes on the use of smart phones. By applying prospect theory, media richness theory, and business model literature, the purpose of this paper is to improve our understanding of the role of substitutes, device...

This paper investigates technology adoption and continued use as consumption behavior instead of through the traditional innovation/diffusion/acceptance frameworks. Building on consumer research we introduce the Theory of Consumption Values (TCV) to IS research in order to understand the underlying values and motives of technology usage. Data was c...

The purpose of this paper is to complement previous research on the adoption and use of smart phones by introducing theories from consumer research and media use. The focus is on the both intrinsic and extrinsic values user experiences when possessing, interacting and using smart phones as well as media use behavior. As such, it shows how the theor...

Organizations have invested and still invest intensively in enterprise resource planning (ERP) systems. It can be assumed that they do so with the purpose of gaining improved performance. However, it can also be suggested that to gain improved performance usage are a necessary precondition. Motivated by the increased diffusion of ERP systems and th...

This paper contributes to the literature on information systems development life cycle (SDLC) by presenting an enhanced SDLC model, which integrated three interdependent and complementary, but different SDLCs. It is based on integration of the traditional and well-established idea of custom development with package development and commercially off...

Enterprise Resource Planning (ERP) systems are one of the most important developments in corporate information systems (Davenport, 1998; Hitt et al. 2002; Upton and McAfee 2000) and in Information Infrastructure (II) (Hanseth and Braa 2001) during the last decade. The business interest in ERP systems can be explained by the benefits associated with...

This paper presents an example of extreme involvement of users and other stakeholders in the development and use of a new concept for e-service (e-Me), involving both public and private suppliers as well as students in a learning co-design process. The e-service is in itself stimulating co-design and learning about its own functionality. The result...

Management Support Systems (MSS) are computer-based systems that are supposed to be used by, or at least to support, managers. A major problem in MSS development is requirements specification. There exist a large number of systems development methods (SDM) (Avison & Fitzgerald 1999; Jayaratna 1994). Watson et al. (1997) point out that there are dif...

In the light of technological changes, changes in business contexts, decreased number of IS students, changes in educational systems, etc., IS education commentators have urged the IS community to develop new and alternative IS curricula. In response to this, we present a model curriculum for a Bachelor of Science program in business information sy...

In recent years the Swedish Police Force (SPF) have encountered greater demands on availability and 24/7 services when dealing with errands that are regarded as low priority compared to regular police work, e.g. collecting tips from the public. One attempt to meet these increasing demands was the development of a mobile communications platform that...

This paper presents the learning experiences from the development of a mobile-based communication platform, called OrdningsVaktsCentralen (OVC). OVC can be translated to Security Guard Central. OVC is designed to enable the Swedish Police Force (SPF) to comply with new legal requirements and enhance their collaboration with Appointed Security Guard...

The purpose of evaluating enterprise resource planning (ERP) systems ought to be to improve the systems’ life cycles. In this paper, narratives are proposed as a means of improving ERP systems as a complement to traditional evaluation methods. The potential of narratives is that they can convey meanings, interpretations, and knowledge of the system...

The business model concept is becoming increasingly popular within IS, management and strategy literature. It is used within many fields of research, including both traditional strategy theory and in the emergent body of literature on e-business. However, the concept is often used independently from theory, meaning model components and their interr...

Enterprise Resource Planning (ERP) systems are in most cases implemented to improve organizational effectiveness. Current research makes it difficult to conclude how organizations may be affected by implementing an ERP system. This chapter addresses this issue by presenting an artifact evaluation of ERP systems. The evaluation is based on the Compe...

The business model concept is becoming increasingly popular within e-businesses and e-business research. However, the concept is often used relatively independently from theory, meaning model components and their interrelations are relatively obscure. This paper analysis three e-business models taxonomies based on a generic business model, which in...

This paper presents a conceptual business model, which aims to improve the understanding of the business context of Information and Communication Technologies (ICT). We argue that research into how ICT generates economic value is limitedly valid due to lacking comprehensive knowledge of strategy theory and lacking abilities to integrate strategy pe...

Enterprise resource planning (ERP) systems have an organizational impact and are in most cases implemented to improve organizational effectiveness. Shortcomings in current research make it difficult to conclude how an organization may be affected. This paper presents an artifact evaluation of the functionality and perceived benefits of ERP systems....

The business model concept is becoming increasingly popular, within traditional strategy theory, Information and Communication Technology (ICT) research, and in the emergent body of literature on e-business. However, the concept is often used relatively independently from theory, mening model components and interrelations are relatively obscure. Th...

Enterprise Resource Planning (ERP) systems have an organizational impact and lead to organizational change. The goal with these changes is to increase organizational effectiveness. However, implementations have in some cases been associated with general information system problems. One such problematic area is requirements specification. This paper...

Enterprise resource planning (ERP) systems have an organizational impact and are in most cases implemented to improve organizational effectiveness. Shortcomings in current research make it difficult to conclude how an organization may be affected. This paper presents an artifact evaluation of the functionality and perceived benefits of ERP systems....

Enterprise Resource Planning (ERP) systems are in most cases implemented to improve organizational effectiveness. Current research makes it difficult to conclude how organizations may be affected by implementing ERP systems. This chapter addresses this issue by presenting an artifact evaluation of ERP systems. The evaluation is based on the Competi...

From a diffusion and innovation perspective, the use of advanced mobile services is limited, immature, and unsophisticated in several Swedish business organizations. In this paper, we report the result from a survey of the 20 out of the 50 largest business corporations in Sweden. A number of factors explain the current situation, e.g. the mobile ph...

The purpose of information systems post-evaluation ought to be to improve the use of systems. The paper proposes the use of narratives as a tool in post-evaluations. The potential in narratives is that they can convey meanings, interpretations, and knowledge about the system, which may potentially lead to action. The paper offer three main suggesti...

In this paper we outline some of the fundamental theories and developments within the area of business models. The 3P business model project aims at developing a sustainable generic business model that can support the innovation and diffusion of e-services users. An e-service user may be a private person or legal person (private or public organizat...

The purpose of this paper is to complement previous research on the adoption and use of smart phones by introducing theories from consumer research. The focus is on both the intrinsic and extrinsic values that users experience when possessing, interacting, and using smart phones. We investigate smart phone usage in a six month field study with 16 p...

This paper analyzes the 44 papers included in the proceedings of the 5 th ICMB conference in Copenhagen 2006. The purpose of the paper was to investigate to what extent the conference fulfilled its objectives which was to compare previous expectations with present realities along the following four areas: (1) business models, (2) the influence of m...

This paper presents the analysis of one Enterprise Resource Planning systems implementation method, namely AcceleratedSAP (ASAP). The analysis is based on Iivari's (1991) framework for investigating the underlying assumptions of information systems development methods. The framework includes four dimensions: ontology, epistemology, research methodo...

This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralise...