Jon Heales

The University of Queensland | UQ · School of Business

This paper proposes a conceptual model to understand how information transparency matters can support consumer trust in food safety. Beside food labels, food product information can be disseminated by the support of technologies including traceability systems and social media. This article studies extant literature to provide a knowledge base for t...

A privacy paradox still exists between consumers’ willingness to transact online and their stated Information privacy concerns. MIS research has the capacity to contribute to societal research in this area (Dinev 2014) and cultural differences are one important area of investigation. The global nature of e-commerce makes cultural factors likely to...

Despite the increasing popularity of telework, little is known about individual outcomes that arise particularly for teleworking professionals. We build on earlier research by examining the conceptual constructs of individual consequences from telework. We initially categorized consequences identified in the extant literature into five areas. Howev...

Purpose This paper aims to investigate whether organisations in developing economies legitimise their level of profit. Design/methodology/approach Organisations’ level of profit is evaluated against the readability of sections of information available in the corporate annual reports. These sections include the Chairman’s Report, the Chief Executiv...

This research suggests information technology (IT) governance structures to manage the cloud computing services. The interest in acquiring IT resources as a utility from the cloud computing environment is gaining momentum. The cloud computing services present organizations with opportunities to manage their IT expenditure on an ongoing basis, and a...

Given the advantages of and significant impact that Cloud-based CRMs have had on achieving competitive edge, they are becoming the primary choice for many organizations. However, due to the growth of concerns around cloud computing, cloud services might not be adopted with as much alacrity as was expected. A variety of factors may affect the willin...

Virtual Learning Environments (VLEs) developed under constructivism and embedded personalization learning functions have the potential to meet different requirements of different learners, and thus increase e-Learning effectiveness. We formulated internal personalized learning mechanisms by implementing intelligent agents in a VLE under a construct...

The concept of cloud computing services is appealing to the small and medium enterprises (SMEs), with the opportunity to acquire modern information technology resources as a utility and avoid costly capital investments in technology resources. However, the adoption of the cloud computing services presents significant challenges to the SMEs. The SME...

Although information systems play a critical role in organizational performance their contribution to environmental performance in agriculture has not been fully investigated because there is a lack of suitable measurement criteria that can inform on the environmental performance contribution of information systems. Currently available measurement...

Information technology (IT) is an important resource in organisations. Organisations leverage their IT resources with their IT-related capabilities to achieve, and sustain their competitive position. However, IT resources are dynamic, and evolve continually. Furthermore, competitive pressures and turbulent economic conditions mean that organisation...

Organizations today invest in collaborative IT to engage in collaborative alliances to sustain or improve their competitive positions. Effective use of this collaborative IT in an alliance requires a deeper understanding of their governance structures. This effort is to ensure the sustainability of these alliances. Through the relational view of th...

In this research, we suggest appropriate information technology (IT) governance structures to manage the cloud computing resources. The interest in acquiring IT resources a utility is gaining momentum. Cloud computing resources present organizations with opportunities to manage their IT expenditure on an ongoing basis, and are providing organizatio...

Software piracy has been a serious problem for decades and continues to cost software industry some billions of dollars each year. In this study we examine the Normative and Informational Social Influences that affect an individual's decision to buy or use pirated software. Based upon previous research about ethical decision making in software adop...

Organizations today engage in various forms of alliances to manage their existing business processes or to diversify into new processes to sustain their competitive positions. Many of today's alliances use the IT resources as their backbone. The results of these alliances are collaborative organizational structures with little or no ownership stake...

Having IT-related capabilities is not enough to secure value from IT resources and survive in today’s competitive environment. IT resources evolve dynamically and firms must sustain their existing capabilities to continue to leverage value from their IT resources. Firm’s human resources are an important IT-related capability, and an important sourc...

Organizations today make radical use of the IT resources to sustain or better their existing competitive position. One such initiative is forming alliances on a shared IT backbone with partners of their value chain. We term these alliances the collaborative organizational structures (COS). Regardless of the nature of engagement with IT resources, o...

The pervasive use of IT is prominent amongst organizations in developing economies. However, there is growing evidence that these economies fail to capitalize on their IT investment to transform their organizations to be competitive both locally and globally. IT-related benefits are possible with appropriate governance of the IT-related resources,...

Organizations today engage in various forms of alliances to manage their existing business processes or to diversify into new processes to sustain their competitive positions. Many of today's alliances use the IT resources as their backbone. The results of these alliances are collaborative organizational structures with little or no ownership stake...

Information Technology (IT) is an important resource that facilitates growth and development in both the developed and emerging economies. The increasing forces of globalization are creating a wider digital divide between the developed and emerging economies. The smaller emerging economies are the most venerable. Intense competition for IT resource...

Research has established that firms' IT-related capabilities at a point in time explain IT-related performance differences across firms. IT resources, however, are dynamic, and evolve at an exponential rate. This means we need to understand how to sustain firms' existing capabilities to leverage opportunities offered by new IT resources. Wet sugges...

Would the outcome of a Global multinational organization's decision be the same if the same decision were to be made in different countries throughout the world? Within the same organization, we propose that national cultural differences can influence decision making in different countries and cultural clusters. While much work has been done on org...

A major inhibitor to e-commerce stems from the reluctance consumers have to complete transactions because of concern over the use of private information divulged in online transaction processing. Because e-commerce occurs in a global environment, cultural factors are likely to have a significant impact on this concern. Building on work done in the...

Information Technology and its relationship to organisational performance has long been the interest of researchers. While there is concurrence that IT does contribute to performance, and we are efficiently expanding our knowledge on what factors cause better leveraging of IT resources in organisations, we have done little to understand how these f...

The introduction of advanced capabilities in information and communication technology (ICT) has enabled organisations to support work activities and collaborate effectively between geographically separated workplaces. Through this usage, ICT has also enabled the introduction of new organisational structures and business process designs that offer p...

Developing economies accommodate more than three quarters of the world's population. This means understanding their growth and well-being is of critical importance. Information technology (IT) is one resource that has had a profound effect in shaping the global economy. IT is also an important resource for driving growth and development in developi...

Given the substantial investment in information technology (IT), and the significant impact IT has on organizational success, organizations consume considerable resources to manage acquisition and use of their IT resources. While various arguments proposed suggest which IT governance arrangements may work best, our understanding of the effectivenes...

Organisations devote substantial resources to acquire information technology (IT), and explaining the important issue of how IT can affect performance has posed a significant challenge to information system (IS) researchers. Owing to the importance of expanding our understanding on how and where IT and IT-related resources impact organisational per...

This research in progress project emanates from work done examining the effect that national culture has on the adoption of instant messaging (IM). TAM was used to measure the effects that culture has on IM adoption, and our hypothesized theoretical effects on the TAM constructs of PU and PEU were supported empirically. However, the TAM relationshi...

We examine the relationship between the effectiveness of IT steering committee-driven IT governance initiatives and firm's IT management and IT infrastructure related capabilities. We test these relationships empirically by a field survey of 216 firms. Results of this study suggest that a firms' effectiveness of IT steering committee-driven IT gove...

Understanding the business value of IT has mostly been studied in developed countries, but because most investment in developing countries is derived from external sources, the influence of that investment on business value is likely to be different. We test this notion using a two-layer model. We examine the impact of IT investments on firm proces...

Understanding information technology’s (ITs) contribution to business value is an imperative issue, and while we have attempted to untangle the relationship between IT and business value with some success, our knowledge of specific factors leading to ITs contribution to business value still remains limited. In this paper we propose that complementi...

Developments in information and communication technology (ICT) have enabled new organisational structures and business process designs that offer previously unavailable flexibility in when and where work is performed. ICT has facilitated the transportation of knowledge-based work between workers, colleagues, and firms. Despite the increasing popula...

Development failures and runaway projects in the information systems (IS) area can result in substantial losses to organizations, either financially or to a company’s reputation. One important strategy in mitigating risk is the use of effective controls over IS projects. This research investigates the effectiveness of control mechanisms in IS proje...

This paper is motivated by a desire to improve software reliability, in particular, the reliability of software that impacts the operational and financial viability of organisations. We examine the effects of Criticality, Complexity, and Organisational Influence on information systems reliability. Questionnaires were used to gather quantitative dat...

The pervasiveness of information systems (IS) in organizations mandates the need for high levels of IS skills. In recognition, professional bodies impose IS course requirements for accreditation. For both students and employers, performance in IS courses has become important. The tertiary entrance overall performance score accounted for 19.7 per ce...

Because organizations are making large investments in Information systems (IS), efficient IS project management has been found critical to success. This study examines how the use of incentives can improve the project success. Agency theory is used to: identify motivational factors of project success, help the IS owners to understand to what extent...

This research-in-progress paper utilizes the Technology Acceptance Model (TAM) to assess the effects of National Culture, Infrastructure, and Access Costs on the adoption of Wireless Technologies in Australia. The cultural dimensions emanating from the GLOBE project were chosen because of their broad coverage and contemporary nature. Australia is u...

Management are keen to maximize the life span of an information system because of the high cost, organizational disruption, and risk of failure associated with the re-development or replacement of an information system. This research investigates the effects that various factors have on an information system's life span by understanding how the fac...

Many business-oriented software applications are subject to frequent changes in requirements. This paper shows that, ceteris paribus, increases in the volatility of system requirements decrease the reliability of software. Further, systems that exhibit high volatility during the development phase are likely to have lower reliability during their op...

This single authored paper from my PhD contributes to the theory if information systems from an ontological viewpoint. It also contributes to top managerial decision making in relation to the commissioning of new systems or the maintenance of existing Information Systems. It has been cited by authors in the top Information Systems and Computer Scie...

The return on investment in an information system development project takes place during the period of operational stability following the system's implementation. This return can be leveraged by extending the period of operational stability or by reducing the ongoing costs of maintenance and enhancement. Because the usefulness of information syste...

This paper focuses on the role that social processes play in information systems development. Toward this end, information systems development is treated as a collective problem-solving activity and an intellectual framework for analyzing such an activity is developed in the form of the concept of the appreciative field. The paper then discusses an...

Acknowledgments: We acknowledge the support of CPA Australia who commissioned,and

This research-in-progress paper utilizes the Technology Acceptance Model (TAM) to determine whether differences exist in the adoption of Instant Messaging (IM) Technologies in Australia, China, Mexico and the USA. Despite significant differences in the technology needed to implement IM (e.g., software supporting Chinese language characters), few ba...

Would the outcome of a Global multinational organization’s decision be the same if the same decision were to be made in different countries throughout the world? Within the same organization, we propose that national cultural differences can influence decision making in different countries and cultural clusters. While much work has been done on org...