John Steven Edwards

John Steven Edwards
Aston University · Operations and Information Management Department

PhD Management Science (Cambridge, 1980)

About

260
Publications
72,035
Reads
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5,869
Citations
Citations since 2016
30 Research Items
3656 Citations
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Introduction
My interest has always been in how people can and do (or do not) use models and systems to help them do things. At present my principal research interests include how knowledge affects risk management, investigating knowledge management strategy and its implementation; and the relevance of knowledge management to analytics. I'm also especially interested in "breaking down the silos" in academia as well as elsewhere.
Additional affiliations
September 1978 - present
Aston University

Publications

Publications (260)
Article
Full-text available
Purpose – Qualitative theory building approaches, such as grounded theory method (GTM), are still not very widespread and rigorously applied in operations management (OM) research. Yet it is agreed that more systematic observation of current industrial phenomena is necessary to help managers deal with their problems. The purpose of this paper is to...
Article
Full-text available
This paper aims to contribute to the debate on the role of knowledge management in supply chain management by reviewing the published literature. A total of 58 selected referred journal articles were systematically analyzed. This review identifies various theoretical and methodological characteristics of the way in which knowledge management applic...
Article
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Experimental methods of policy evaluation are well-established in social policy and development economics but are rare in industrial and innovation policy. In this paper, we consider the arguments for applying experimental methods to industrial policy measures, and propose an experimental policy evaluation approach (which we call RCT+). This approa...
Article
Artificial intelligence (AI) has been in existence for over six decades and has experienced AI winters and springs. The rise of super computing power and Big Data technologies appear to have empowered AI in recent years. The new generation of AI is rapidly expanding and has again become an attractive topic for research. This paper aims to identify...
Article
Full-text available
While using artificial intelligence (AI) could improve organizational decision-making, it also creates challenges associated with the "dark side" of AI. However, there is a lack of research on managers' attitudes and intentions to use AI for decision making. To address this gap, we develop an integrated AI acceptance-avoidance model (IAAAM) to cons...
Article
Full-text available
Artificial Intelligence (AI) is viewed as having potential for significant economic and social impact. However, its history of boom and bust cycles can make potential adopters wary. A cross-sectional, qualitative study was carried out, with a purposive sample of AI experts from research, development and business functions, to gain a deeper understa...
Article
Full-text available
COVID-19 put people, organizations and societies under immense stress. That stress was related to fear. Fear meant trust was lost. When trust was lost, business and people were badly damaged, resulting in a massive societal disruption. The Old Normal from before the pandemic was based on presence at work, and the Pandemic Normal during the pandemic...
Article
In this opinion paper, I consider research at the overlap between information management and knowledge management. Although there is much research that could fit into this area, the boundary of the overlap is poorly defined, and prior work specifically addressing the two topics is more likely to look at their differences than their similarities. Tr...
Poster
Full-text available
Previous work has identified different knowledge sharing situations that may be distinguished by the dimensions of time, place and context. Each of these may be either the same; or different but predictable; or different and unpredictable. One research direction identified using this lens was “what are the effects of the continuing technology-enab...
Conference Paper
Full-text available
Knowledge management (KM) is no longer the new kid on the block. The term has been in use for over 30 years, it has been an established field of study for over 25, and this is the 21 st ECKM. But how much has KM changed in that time? This paper considers that question by briefly comparing articles dated 1999 in the Web of Science database with thos...
Article
The COVID-19 pandemic has forced many organisations to undergo significant transformation, rethinking key elements of their business processes and use of technology to maintain operations whilst adhering to a changing landscape of guidelines and new procedures. This study offers a collective insight to many of the key issues and underlying complexi...
Chapter
This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology asp...
Chapter
Knowledge sharing is central to knowledge management in organizations. The more tacit the knowledge, the harder it is to share. However, successful knowledge sharing means looking not just at the content of the knowledge, and the people and technology concerned in the sharing, but the context in which that sharing takes place. This chapter discusse...
Chapter
Knowledge management is an age-old activity, yet it has only been identified and named for just over 30 years. This chapter will review the theories and practices that have developed under that name. Although the majority of knowledge management work has been done in a corporate context, its theories cover the whole range from the individual level...
Article
This article presents a literature review of the use of the OR technique of discrete-event simulation (DES) in conjunction with the big data analytics (BDA) approaches of data mining, machine learning, data farming, visual analytics, and process mining. The two areas are quite distinct. DES represents a mature OR tool using a graphical interface to...
Article
As far back as the industrial revolution, significant development in technical innovation has succeeded in transforming numerous manual tasks and processes that had been in existence for decades where humans had reached the limits of physical capacity. Artificial Intelligence (AI) offers this same transformative potential for the augmentation and p...
Article
Advances in IT offer the possibility to develop ever more complex predictive and prescriptive systems based on analytics. Organizations are beginning to rely on the outputs from these systems without inspecting them, especially if they are embedded in the organization’s operational systems. This reliance could be misplaced unethical or even illegal...
Chapter
This chapter examines possible relationships between knowledge management constructs related to knowledge sharing and two risk management concepts: perceived quality of risk control and perceived value of enterprise risk management. From a literature review, relationships with eight knowledge management variables covering people, process, and techn...
Chapter
In this chapter, the different types of knowledge are outlined. then a discussion of various routes by which knowledge management has been implemented is had. A business process-based route, which enables people, processes, and technology to fit together, is growing in popularity as the best way to deliver effective knowledge management that is int...
Presentation
Full-text available
A lightning TED-style presentation on the similarities and differences between sources of bias in decisions made by humans and machines, and what can be done to reduce bias in decisions made by AI or algorithms.
Article
Advances in Business Analytics in the era of Big Data have provided unprecedented opportunities for organizations to innovate. With insights gained from Business Analytics, companies are able to develop new or improved products/services. However, few studies have investigated the mechanism through which Business Analytics contributes to a firm's in...
Article
Purpose This paper discusses key aspects of knowledge management (KM) education in response to challenges posed by the necessity to improve KM as a discipline and an established professional field. Design/methodology/approach The paper is based on a systematic review of the current literature. This review was used as input in a recent panel held...
Chapter
Much has been written about the importance of people and of technology in knowledge management initiatives. However, this chapter will discuss how the role of processes is just as important. This covers both business processes and knowledge processes, and particularly concerns the links between people, processes, and technology for each type of pro...
Article
Full-text available
This panel will discuss key aspects of knowledge management (KM) education in response to challenges posed by the necessity to improve KM as a discipline and an established professional field. Through panelists’ thought-provoking presentations and interactions with the audience, the discussion will address KM education from the starting why, what,...
Chapter
Knowledge sharing is central to knowledge management in organizations. The more tacit the knowledge, the harder it is to share. However, successful knowledge sharing means looking not just at the content of the knowledge, and the people and technology concerned in the sharing, but the context in which that sharing takes place. This chapter discusse...
Article
Full-text available
At the moment, the phrases “big data” and “analytics” are often being used as if they were magic incantations that will solve all an organization’s problems at a stroke. The reality is that data on its own, even with the application of analytics, will not solve any problems. The resources that analytics and big data can consume represent a signific...
Article
Full-text available
Using fuzzy-set qualitative comparative analysis (fsQCA), this study investigates the conditions leading to a higher level of innovation. More specifically, the study explores the impact of inter-organisational knowledge transfer networks and organisations' internal capabilities on different types of innovation in Small to Medium size Enterprises (...
Chapter
This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology asp...
Article
This research aims to contribute to understanding the implementation of knowledge management systems (KMS) in the field of health through a case study, leading to theory building and theory extension. We use the concept of the business process approach to knowledge management as a theoretical lens to analyse and explore how a large teaching hospita...
Chapter
This chapter reviews some of the most important and useful concepts and models developed in or for KM. The review is organised on the basis of a model of KM as the interplay between people, processes and technology, supported by organizational structures. This stems from a philosophy that the people and technological aspects of KM always need to be...
Book
This is an edited collection of the best papers on KM from KMRP and EJIS. There are too many contributor names to list them all here (nearly 30), but at the time of typing, the Introductory chapter written by me is available as a sample at http://www.palgrave.com/resources/sample-chapters/9781137552082_sample.pdf
Article
Full-text available
This paper seeks to advance the theory and practice of the dynamics of complex networks in relation to direct and indirect citations. It applies social network analysis (SNA) and the ordered weighted averaging operator (OWA) to study a patent citations network. So far the SNA studies investigating long chains of patents citations have rarely been u...
Chapter
The activity that we now call knowledge management has been practised for thousands of years — probably ever since the first “organizers” in tribes or villages tried to think of ways to stop repeating the same mistakes. Coming up with new knowledge, sharing it with others, making sure it is retained for the future, refining it (learning from experi...
Chapter
Risk management and knowledge management have so far been studied almost independently. The evolution of risk management to the holistic view of Enterprise Risk Management requires the destruction of barriers between organizational silos and the exchange and application of knowledge from different risk management areas. However, knowledge managemen...
Conference Paper
Full-text available
This paper reports on a work-in-progress project on the management of patient knowledge in a UK general hospital. Greater involvement of patients is generally seen as crucial to the effective provision of healthcare in the future. However, this presents many challenges, especially in the light of the ageing population in most developed countries an...
Conference Paper
Full-text available
Purpose – This paper describes a “work in progress” research project being carried out with a public health care provider in the UK, a large NHS hospital Trust. Enhanced engagement with patients is one of the Trust’s core principles, but it is recognised that much more needs to be done to achieve this, and that ICT systems may be able to provide so...
Conference Paper
Full-text available
This study investigates the conditions leading to higher levels of innovation using fuzzy-set qualitative comparative analysis (fsQCA). More specifically, using fsQCA, this study explores the impact of inter-organisational knowledge transfer networks and organisations’ internal capabilities on different types of innovation in Small to Medium size E...
Article
Risk management and knowledge management have so far been studied almost independently. The evolution of risk management to the holistic view of Enterprise Risk Management requires the destruction of barriers between organizational silos and the exchange and application of knowledge from different risk management areas. However, knowledge managemen...
Conference Paper
Context: The Great Crisis’s 2008 effects were deeply adverse in many industries across the world. As such, many companies suffered tumultuous financial outcomes. Purpose. With the above in mind, a natural question to ask is: what are the characteristics of companies that survive a crisis? That is, what are the factors that create resiliency in the...
Article
Full-text available
The work reported in this paper is part of a project simulating maintenance operations in an automotive engine production facility. The decisions made by the people in charge of these operations form a crucial element of this simulation. Eliciting this knowledge is problematic. One approach is to use the simulation model as part of the knowledge el...
Conference Paper
Full-text available
Knowledge sharing and knowledge transfer require at least two human parties, a "sender" and a "recipient". This applies even when some form of codification acts as a bridge between the two parties. At its most basic, it is an act of sending a message of some kind from one person to another. As with all messages, two key questions are: will it be re...
Book
Full-text available
This report examines the results of a pilot study, which used a method of evaluation called randomised control trials (RCTs) to see if a popular business support scheme called Creative Credits worked effectively. The pilot study, which began in Manchester in 2009, was structured so that vouchers, or 'Creative Credits', would be randomly allocated...
Conference Paper
Full-text available
This paper presents a model for measuring personal knowledge development in online learning environments. It is based on Nonaka's SECI model of organisational knowledge creation. It is argued that Socialisation is not a relevant mode in the context of online learning and was therefore not covered in the measurement instrument. Therefore, the remain...
Article
Full-text available
Since much knowledge is tacit, eliciting knowledge is a common bottleneck during the development of knowledge-based systems. Visual interactive simulation (VIS) has been proposed as a means for eliciting experts’ decision-making by getting them to interact with a visual simulation of the real system in which they work. In order to explore the effec...
Article
Full-text available
The development of strategy remains a debate for academics and a concern for practitioners. Published research has focused on producing models for strategy development and on studying how strategy is developed in organisations. The Operational Research literature has highlighted the importance of considering complexity within strategic decision mak...
Article
This article discusses the importance of collaboration with suppliers and partners during research and development (R&D) technology projects. It details how this can be accomplished using the collaborative enterprise governance (CEG) concept to manage a technology project. CEG is based on the premise that parts of companies work with parts of other...
Article
Enterprise risk management (ERM) and knowledge management (KM) both encompass top-down and bottom-up approaches developing and embedding risk knowledge concepts and processes in strategy, policies, risk appetite definition, the decision-making process and business processes. The capacity to transfer risk knowledge affects all stakeholders and under...
Conference Paper
Full-text available
The Electronic Patient Record (EPR) is being developed by many hospitals in the UK and across the globe. We class an EPR system as a type of Knowledge Management System (KMS), in that it is a technological tool developed to support the process of knowledge management (KM). Healthcare organisations aim to use these systems to provide a vehicle for m...
Article
Full-text available
This is a post-peer-review, pre-copyedit version of an article published in the Journal of the Operational Research Society. The definitive publisher-authenticated version is available online at the DOI stated above. The development of strategy remains a debate for academics and a concern for practitioners. Published research has focused on produci...
Article
Full-text available
Knowledge management needs to consider the three related elements of people, processes and technology. Much existing work has concentrated on either people or technology, often to the exclusion of the other two elements. Yet without thinking about process – the way people, organisations and even technology actually do things – any implementation of...
Conference Paper
The aim of this paper is to propose a conceptual framework for studying the knowledge transfer problem within the supply chain. The social network analysis (SNA) is presented as a useful tool to study knowledge networks within supply chain, to visualize knowledge flows and to identify the accumulating knowledge nodes of the networks.
Article
Full-text available
This paper reports results from an ongoing project examining what managers think about knowledge management in the context of their organisation. This was done in a facilitated computer-assisted group workshop environment. Here we compare the outcomes of workshops held for two relatively large UK organisations, one public sector and the other priva...
Conference Paper
Full-text available
The world is in a period of reflection about social and economic models. In particular there is a reviewof the capacities that countries have for improving their competitiveness. The experiences in a society are part ofthe process of learning and knowledge development in that society: especially in the development ofcommunities. Risks appear contin...
Article
This article takes the perspective that risk knowledge and the activities related to RM practice can benefit from the implementation of KM processes and systems, to produce a better enterprise wide implementation of risk management. Both in the information systems discipline and elsewhere, there has been a trend towards greater integration and cons...
Article
Full-text available
This paper analyzes the theme of knowledge transfer in supply chain management. The aim of this study is to present the social network analysis (SNA) as an useful tool to study knowledge networks within supply chain, to monitor knowledge flows and to identify the accumulating knowledge nodes of the networks.
Article
Full-text available
The present global economic crisis creates doubts about the good use of accumulated experience and knowledge in managing risk in financial services. Typically, risk management practice does not use knowledge management (KM) to improve and to develop new answers to the threats. A key reason is that it is not clear how to break down the "organization...
Article
Full-text available
This paper examines the field of knowledge management (KM) and identifies the role of operational research (OR) in key milestones and in KM's future. With the presence of the OR Society journal Knowledge Management Research and Practice and with the INFORMS journal Organization Science, OR may be assumed to have an explicit and a leading role in KM...
Article
Introduction Characteristics of Knowledge The Theoretical Framework Vision and Driving Objectives: Values for the Common Good Eisai Honda Implications Ba Mayekawa Manufacturing Co., Ltd Kumon Implications Dialogue and Practice: Leveraging Organizational Dialects Seven-Eleven Japan Muji Implications Dynamic Knowledge Assets in Process YKK JFE: Synth...
Article
Full-text available
This paper starts from the viewpoint that enterprise risk management is a specific application of knowledge in order to control deviations from strategic objectives, shareholders’ values and stakeholders’ relationships. This study is looking for insights into how the application of knowledge management processes can improve the implementation of en...
Article
Full-text available
Purpose – The purpose of this paper is to examine the state of knowledge management (KM) in the energy sector and more broadly, and consider future directions for research and practice. Design/methodology/approach – The paper reviews the literature on KM and the practice of KM as relevant to the energy sector. Findings – There are many examples o...
Article
Full-text available
Chapter
A phenomenon common to almost all fields is that there is a gap between theory and practical implementation. However, this is a particular problem in knowledge management, where much of the literature consists of general principles written in the context of a ‘knowledge world’ that has few, if any, references to how to carry out knowledge managemen...
Chapter
Knowledge management (KM) is an emerging discipline (Ives, Torrey & Gordon, 1997) and characterised by four processes: generation, codification, transfer, and application (Alavi & Leidner, 2001). Completing the loop, knowledge transfer is regarded as a precursor to knowledge creation (Nonaka & Takeuchi, 1995) and thus forms an essential part of the...
Chapter
In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management can be implemented, advocating a process-based route. An explanation follows of how people, processes, and technology need to fit together for effective KM, and some examples of this route in use are given. F...
Article
Several different approaches to the measurement and evaluation of Intellectual Capital and Knowledge Management have been devised; companies now use multiple indicators to identify the value of the programs developed. Equally, there are studies about the psychology of the investor and the decision making process for portfolio selection. However, th...
Article
This chapter reviews some of the most important and useful concepts and models developed in or for KM. The review is organised on the basis of a model of KM as the interplay between people, processes and technology, supported by organizational structures. This stems from a philosophy that the people and technological aspects of KM always need to be...
Article
Full-text available
Knowledge Management literature suggests that failure is a non trivial issue. Crucial to researchers' understanding of this phenomenon are: definition, causality, and predictability. These issues are addressed in this paper, as it aims to propose a methodology to examine Knowledge Management Systems Failure. The position advocated here is that Know...
Article
Full-text available
Purpose – Many managers would like to take a strategic approach to preparing the organisation to avoid impending crisis but instead find themselves fire-fighting to mitigate its impact. This paper seeks to examine an organisation which made major strategic changes in order to respond to the full effect of a crisis which would be realised over a two...