About
70
Publications
50,127
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
1,701
Citations
Current institution
Publications
Publications (70)
Firms face increased scrutiny from both governments and consumers about socially responsible practices. Firms may address social issues in their supply chains by selecting socially responsible suppliers—a decision heavily influenced by the preferences of purchasing managers. Although prior research provides empirical evidence that this decision is...
How we manage operations – the domain of Operations Management (OM) – has important implications for the practice of diversity, equity, and inclusion (DEI) in organizations. Conversely, DEI goals have important implications for organizations’ OM practices. We outline the two-way links between DEI and OM to offer future research opportunities. In pa...
Our research reveals the continued and evolving role of the human factor in decision making in digitalized retail supply chains. We compare managerial roles in a pre‐ and post‐COVID era through conducting in‐depth interviews of 25 executives spanning the retail supply chain ecosystem. We use grounded theory to develop four main contributions. First...
Our research examines how to integrate human judgment and statistical algorithms for demand planning in an increasingly data-driven and automated environment. We use a laboratory experiment combined with a field study to compare existing integration methods with a novel approach: Human-Guided Learning. This new method allows the algorithm to use hu...
While the extant literature has examined causes for buyer-supplier relationship dissolution, the restoration of severed buyer-supplier relationships has been overlooked. Drawing on organizational justice theory, our research develops and tests a model of relationship restoration. We examine how the supplier's restoration tactics - acknowledgment, c...
Inventory decision makers routinely face ambiguity due to the psychological awareness that there is unknown information about salient events that is knowable in principle. Researchers on inventory control behavior in the face of uncertainty have primarily focused on uncertainty due to stochastic variability. However, most decision situations in the...
Organizations investing in supply chain information systems struggle to ensure successful adoption and implementation. Projects fail because of technical caveats, inability to meet business needs, and poor management of implementation. Implementation of blockchain technologies across a network of supply chain partners is more complex than internall...
Despite the explosion of selling online, customers continue to have privacy concerns about online purchases. To alleviate such concerns, shopping sites seek to employ interventions to encourage users to buy more online. Two common interventions used to promote online sales are: (1) recommendations that help customers choose the right product either...
Purpose
Firms employ various forms of disclosure to demonstrate commitment to and involvement in sustainable supply chain management (SSCM) practices. This research provides guidance to firms employing framing strategies when communicating their SSCM with external stakeholders like consumers as part of their supply chain transparency efforts.
Desi...
A large body of literature has documented gender differences in prosocial behaviors, but little is known about the implications of different gender pairings of partner firm agents for supply chain performance. Using a production decision experiment which features asymmetric information and asymmetric risk sharing, we report three key findings. Firs...
Stakeholders increasingly put pressure on firms to ensure their suppliers' adherence to corporate social responsibility principles and standards. A firm's supplier monitoring activities (SMA) are, thus, central to achieving supply chain transparency. In an effort to help build a business case for SMA, this research explores the effect of SMA disclo...
Organizations investing in supply chain information systems struggle to ensure successful adoption and implementation. Projects fail because of technical caveats, inability to meet business needs, and poor management of implementation. Implementation of blockchain technologies across a network of supply chain partners is more complex than internall...
As consumers seek products that cause minimal environmental harm and bring about positive social impact, and as awareness of supply chain impact grows, retailers must embrace sustainability. Given their unique position in the supply chain between upstream suppliers and downstream consumers, retailers are key to a circular economy in which products...
A key source of competitive advantage for large firms accrues from investments in innovative products and processes by their suppliers, incentivized by a positive relationship climate. A fundamental hindrance lies in a condition that commonly characterizes buyer-supplier relationships: asymmetric levels of dependence between business partners. Such...
Despite the explosion of selling online, customers continue to have privacy concerns about online purchases. To alleviate such concerns, shopping sites seek to employ interventions to encourage users to buy more online. Two common interventions used to promote online sales are: (1) recommendations that help customers choose the right product either...
Purpose
Researchers in supply chain transparency have called to expand the boundaries by disclosing various types of information to multiple stakeholders. The purpose of this paper is to explore the effect of transparency about supply chain sustainability on consumers as critical stakeholders and investigate the effectiveness of message characteris...
Purpose
Retailers are implementing technology-enabled mobile checkout processes in their stores to improve service quality, decrease labor costs and gain operational efficiency. These new checkout processes have increased customer convenience primarily by providing them autonomy in sales transactions in that store employee interventions play a red...
Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits. Nonetheless, fulfilment of such a strategic aim requires customers...
The explosive growth of mobile devices and their widespread acceptance by customers along with the potential benefits of autoID technologies have prompted retailers to consider adoption of emerging technologies. Their motives are to enhance in-store customer shopping experience and to acquire an advantage in the competitive retail environment. Two...
Prior research suggests that the interaction of individual agents for buyer and supplier firms influences firm level business relationships. There is a call for empirical research that investigates the interplay of cognitive judgments and behaviors of these agents in their interactions. We therefore evaluate the role that psychological contracts, o...
A considerable literature documents that women differ from men in risk attitudes, competitiveness, and other social preferences, but little is known about how different gender pairings of agents make decisions on behalf of firms in supply chains. Using a forecast information sharing and production decision game which features asymmetric information...
Purpose
Mobile technologies are increasingly used as a data source to enable big data analytics that enable inventory control and logistics planning for omnichannel businesses. The purpose of this paper is to focus on the use of mobile technologies to facilitate customers’ shopping in physical retail stores and associated implementation challenges...
Today's globally competitive environment presents ample opportunity for buyers to dissolve relationships by switching suppliers. While previous studies have described supplier switching behavior based on supplier attributes and switching costs, our study leverages attribution theory to evaluate the impact of psychological contracts on supplier swit...
There has been widespread use of auto-ID technologies. With the increasing diffusion of smartphones, the potential to serve content to shoppers using auto-ID technologies is starting to receive interest. Using a design science approach, we design and build, theorize about, and compare six shopping assistance artifacts by manipulating the hardware d...
Purpose
Perceived as an antidote to poor execution, interest in radio frequency identification (RFID)-enabled visibility has grown. The purpose of this paper is to examine whether and how RFID-enabled visibility with item-level tagging improves store execution.
Design/methodology/approach
The authors conducted three field-based experiments in coll...
Electronic reverse auctions are a commonly used procurement mechanism. Research to date has focused on suppliers who are ex ante symmetric in that their costs are drawn from a common distribution. However, in many cases a seller's range of potential costs depends on their own operations, location, or economies of scale and scope. Thus, understandin...
A research report on a study conducted for the Retail Industry Leaders Association (sponsored by Checkpoint Security Systems and Ernst and Young).
Purpose
– The purpose of this paper is to: first, provide a systematic review of the drivers of retail on-shelf availability (OSA) that have been scrutinized in the literature; second, identify areas where further scrutiny is needed; and third, critically reflect on current conceptualizations of OSA and suggest alternative perspectives that may hel...
Purpose
– Mobile checkout in the retail store has the promise to be a rich source of big data. It is also a means to increase the rate at which big data flows into an organization as well as the potential to integrate product recommendations and promotions in real time. However, despite efforts by retailers to implement this retail innovation, adop...
Recent research on decision framing has shown that 1) there are multiple types of framing effects and 2) the context of the decision can influence framing effects. This research examines decision framing effects in inventory control contexts by questioning the assumption of procedure invariance, that preference should not be impacted by how options...
We investigate inventory ordering decisions when decision makers anticipated a demand shock. Decision makers anticipating an event have been shown to brace for an uncertain negative outcome by overestimating the likelihood of that event. Decision makers faced with a spike in demand may incur increased holding costs because they may brace, exhibitin...
Accurate inventory records are key to effective store execution, affecting forecasting, ordering, and replenishment. Prior empirical research, however, shows that retailer inventory records are inherently inaccurate. Radio Frequency Identification (RFID) enables visibility into the movement of inventories in the supply chain. Using two different fi...
Technological advances enable sellers to price discriminate based on a customer's revealed purchasing intentions. E-tailers can track items in online shopping carts and radio frequency identification tags enable retailers to do the same in brick-and-mortar stores. To leverage this information, it is important to understand how this new visibility i...
This research investigates mixed bundling pricing in oligopoly markets with both comparison and uninformed shoppers. We examine how additivity and correlation of multi-product customer values influence single item and bundle prices. We characterize the mixed strategy equilibrium and for specific parameters we compute undominated pricing strategies....
Previous experimental research demonstrates that inefficient replenishment decision
making in the supply chain can be caused by specific judgment and decision biases.
Based on the literature we use controlled experiments involving both student subjects
and supply chain managers to test debiasing interventions that provide declarative
knowledge, whi...
Technological advances enable sellers to identify relationships among offered goods. Sellers can leverage this information through pricing strategies such as bundling and sequential pricing. While these strategies have primarily been studied under monopoly assumptions, the strategies are available to competitive firms as well. This paper reports on...
While there is a growing body of evidence that Radio Frequency Identification (RFID) tagging can be effective in improving
inventory management in the retail store, retailers have little guidance on best practices for implementation. One important
unresolved issue is whether tagging is equally effective across different product categories, and if t...
Purpose
Communication between supply chain partners is critical for replenishment decision making. Decision support systems still require significant human decision making with regard to replenishment when promotions are involved. The purpose of this paper is to study the impact of the sharing of information about the magnitude and timing of retail...
For the adoption of radio frequency identification (RFID) to continue at or beyond its current pace, it is important to investigate the business value created by the technology. In previous studies, we have shown how RFID can improve in-stock position. Other studies have shown the benefit of RFID for promotional items. In this vein of continuing to...
Advances in technology enable sellers to price discriminate based upon a customer's revealed purchasing intentions. E-tailers can track items already in a "shopping cart" and item level RFID tags enable retailers to do the same in bricks and mortar stores. As retailers attempt to leverage the information made available from these technologies, it i...
Experimental evidence indicates that decision makers who reject a single play of a gamble may accept repeated plays of that gamble. The rationality of this pattern of preference has been investigated beginning with Samuelson's colleague (SC) who gained notoriety in a well-known paper. SC's pattern of preference is commonly viewed as a behavioural a...
Decision makers facing a multiple prospect, which is a bundle of single prospects, are influenced by whether outcome information is framed narrowly (segregated) or broadly (aggregated). The present research hypothesizes perceived riskiness and perceived ambiguity as two distinct mediators of the effect of broad versus narrow prospect framing on dec...
Previous research indicates that decision makers are often reluctant to use potentially beneficial multi-criteria decision support systems (MCDSS). Prior research has not examined the specific impact of preference elicitation techniques on user acceptance of MCDSS. The present research begins to fill this gap by examining the effect on users’ MCDSS...
Benartzi and Thaler [Benartzi, S., Thaler, R.H. (1999). Risk aversion or myopia? Choices in repeated gambles and retirement investments. Management Science 45, 364–381] experimentally study decision makers who are faced with multiple plays of a gamble. While these decision makers may decline the opportunity to play repeated gambles, they may revers...
Playing the martingale strategy is an anomaly, reverse to that observed in the St. Petersburg paradox. This paper rationalizes the demonstrated irrationality of playing, by characterizing necessary and sufficient conditions under which a utility maximizing decision maker would play the strategy. An individual willing to play the martingale may not...
A firm considering a research joint venture with its competitors, balances potential benefits of cooperation with conflicting interests. I model firms as players in a game in coalitional form – the Joint Venture Game, and study asymmetries with respect to ability to fund, market power, and technological capital. In a duopoly between firms that are...
This paper considers the problem of project selection and cost allocation for a partly decentralised organisation such as a research consortium, whose members have conflicting preferences and limited budgets. Three normative properties that project selection and cost sharing mechanisms which should satisfy are proposed. We introduce a class of effi...
This paper considers the problem of project selection and cost allocation for a partly decentralised organisation such as a research consortium, whose members have conflicting preferences and limited budgets. Three normative properties that project selection and cost sharing mechanisms which should satisfy are proposed. We introduce a class of effi...
Members of research consortia have individual interests that may coincide or conflict with respect to two issues: the projects selected for funding, and the benefits shared among members. We model these firms as players in a cooperative game in coalitional form – the project selection game, and analyze normative decision strategies for firms consid...
This paper analyzes the impact of risk attitudes on project funding decisions in research consortia. We outline an expected utility framework and show that aggregation of risk reduces risk aversion. We analyze the effects of managerial risk attitudes on the decision making process for R&D investment.We show that when funding research projects, firm...
This research investigates how customer values for products influence mixed bundling strategies in competitive markets. Sellers set single item and bundle prices for buyers who are either comparison shoppers or who visit a single seller. We characterize the equilibrium condition for an oligopolistic model of bundling. We examine two features of dis...
